Quality Improvement Showcase 2015

2015 Quality Improvement showcase

An annual event to showcase how Oxleas is continuously improving and responding to change attracted its biggest audience yet.

Guests to the fifth Quality Improvement Showcase included staff, service users, their carers, governors and commissioners.

The day started with a welcome from our Medical Director Ify Okocha and Acting Chief Executive, Ben Travis. This was followed by a session on ‘quality, safety and cultural priorities’ from The King’s Fund Director of Leadership, Vijaya Nath.

Two breakout rooms played host to a variety of workshops, enabling staff from around the trust to exhibit what they do within their service, show how they have made improvements and highlight the positive impact on patients.

Staff presentations covered mental health, learning disability, speech and language therapy, stigma, pressure ulcers, prison ADHD clinic and motivational interview techniques for smoking cessation, inpatient rehab staff and research projects.

External speakers also joined the event to share their best practice.

These included:

  • Canterbury Christchurch University
  • University College, London
  • King’s College, London
Dr Ify Okocha welcomes the audience

The day also included the announcement of the winners of the CQC quiz and poster competition.

CQC quiz winner:

Six CQC readiness quizzes were developed based upon the five Care Quality Commission domains to help prepare staff for the forthcoming inspection. These quizzes were circulated trustwide over a ten week period and points from all were collated. The highest scoring person, Christopher Singh (healthcare assistant and acting local POMH lead was the winner), and presented with a prize of vouchers at the event.

Poster winner:

A competition was held to design a poster giving details of their Quality Improvement project in a clear and concise way, showing improvements and changes that had taken place. Delegates to the conference were asked to vote for the poster they thought was the best.

Sharon Rodriguez, an ALD Patient Information Project Worker within the AMH and LD Directorate won the poster competition. Her winning design highlighted a project to make reasonable adjustments for people with mental health problems, learning disabilities and communication problems.

Rhoda Iranloye, Associate Director for Quality and Governance, said: “Each year this event gets better and I was once again impressed by the dedication and quality of work that has been showcased.

“It’s all about putting patients first and this is exactly what the message was throughout the event.”

Best Quality Improvement project winner:

There were lots of excellent presentations on the day and each was judged by the Quality & Governance Team as best fitting the following criteria:

  • Stating a clear rationale for change
  • Demonstrating improved outcomes for service users following a change to practice
  • Demonstrating a completed audit cycle
  • Meeting our trust values
  • A clear, well laid out presentation
  • Identified learning

Susie Merrison won this title for her work within the Older People’s Service, to re-design the community occupational therapy pathway with the aim of improving the service user’s OT experience. The project met the aims of the criteria because it has clearly improved the service, meets trust values and shows it has been developed from learning.

Rhoda has collated what she calls ‘Golden Nuggets’, taken throughout the day from the various presentations:

Golden Nuggets:

  • Quality improvement has to be core to everything that we do in the NHS
  • Quality improvement is everyone's business- clinical and non- clinical
  • Quality improvement is part of a high performing culture
  • We want to be part of a generation of leaders who revitalise healthcare
  • The right culture involves quality improvement
  • Continuous improvement - take small steps to achieve itPutting the patient first- everything we do should be about improving the care we provide
  • It's about helping people to achieve their goals and thinking about the impact of what we are doing
  • Taking time to find out which outcomes are important to people who use our services
  • A little reminder goes a long way
  • Remind people of our similarities rather than differences, this will help us to improve quality
  • I can go further than I think I can go (quote from a service user)
  • If you make one change, it counts to another positive change
  • Don't underestimate the difference talking can make, but also understand that listening takes time.