Our promise

Each time you use our services, we will:

  • Listen to your views on the help you need, talk with you about your care plan, and give you a copy.
  • Talk with you about your treatment, including any tablets you take, and give you information.
  • Tell you the name of your care coordinator and who to contact for help out of hours.
  • Listen to your relatives and carers and, if you wish, involve them in your care.
  • Talk with you about your next appointment and ask if you want to bring someone with you.


Care plan – a plan or letter describing your treatment and care

Care coordinator – the person who organises the care you receive from Oxleas