Meet our Qi team

Qi: Team

Vicky Ellis - Associate Director Quality Assurance & Improvement

Victoria Saffin

Vicky joined us from Kent Community Health (KCHFT) in November 2019 as Associate Director Quality Assurance and Improvement. Her portfolio includes all aspects of quality management, research and clinical coding. During her time at KCHFT she helped lead the organisation to achieve an outstanding CQC rating.

Vicky qualified as a physiotherapists in 1998, after completing various rotations in different areas including ITU, MSK, women's health and finally specialising in vascular and amputee rehabilitation.

Vicky is passionate about improving quality, developing staff capability and creating the right culture for continuous improvement.

Victoria Saffin - Head of Quality Improvement

Victoria Saffin

Victoria joined Oxleas in 2013, working in patient experience and later in quality and governance before commencing her role as head of quality improvement in 2018.

Victoria holds a range of qualifications including a BSc (Hons) in psychology from Plymouth University and PRINCE2. She is also an accredited European Mentoring and Coaching Council coach, Institute for Healthcare Improvement (IHI) Qi coach and is in the process of qualifying to become an IHI improvement advisor and QSIR practitioner.

Prior to Oxleas, Victoria spent seven years working in psychology for the prison service and forensic inpatient services in Devon.

Qi leads

Our Qi leads are here to provide guidance and coaching for teams throughout the life of a QI project. They also support staff in identifying potential areas for improvement.

Jillian Violich - Quality Improvement Lead (Greenwich and Adult Learning Disabilities)

Jillian Violich

Jillian joined Oxleas in May 2010, working with our informatics team before taking up a wide range of senior accounting roles across the trust. She joined the quality improvement team in May 2018.

Jillan has a degree in business studies and post graduate diploma in finance. She holds a certificate and diploma from the Chartered Institute of Management Accountants. Jillian is also a quality improvement coach and an accredited European Mentoring and Coaching Council coach.

Originally from New Zealand, Jillian has called the UK home for the past 17 years. Prior to joining Oxleas she worked for a large advertising agency group and worked in financial systems implementation for several global companies, which allowed her to travel across the globe.

Sara Veeramah - Quality Improvement Lead (Bexley and Corporate)

Sara Veeramah

Sara joined Oxleas in 2009, working within in the mental health inpatient wards across the trust with acutely unwell patients. In 2015, she became the Safeguarding Adults Coordinator for the trust where she worked until 2017.

She moved on to her role as the Bromley Business Officer as well as becoming the Bromley Staff Governor, she later joined the Bexley Care Business Office. In August 2019, Sara joined the QI team as a Qi Lead for Bexley and Corporate.

Sara is a PRINCE 2 practitioner and holds a CertHE in Mental health and Social Care. She is currently training to be a quality improvement coach and an accredited European Mentoring and Coaching Council coach.

Other members of the team

Ryan Lord – Quality Information Data Analyst

Ryan Lord

Ryan worked as a receptionist for a community learning disability team in Harrogate before joining Oxleas in 2014. He started within Greenwich CAMHS before moving on to be a data analyst for our children & young people’s directorate.

Ryan joined the quality team as senior audit facilitator in 2016 and now works with the quality improvement team as a quality information data analyst for current Qi projects.

Madaleine Byers - Project Support Officer

Madaleine Byers

Madaleine joined Oxleas 2017 working in various roles before joining the Qi team as project support officer. Prior to Oxleas, Madaleine worked for nearly 20 years within the disability sector in Australia, assisting people with varying conditions to find and secure long term employment.

She has worked in various roles including quality improvement/assurance, mental health assessments, auditing and client management.

Dr Ruth Freeman - Quality Improvement Clinical Fellow

Ruth is a Specialty Trainee in Forensic Psychiatry on the South London training scheme. She joined Oxleas as a Qi fellow in March 2019 and uses her weekly ‘special interest day’ away from clinical training to work alongside the Qi team, delivering Qi training and coaching various QI projects across the Trust.

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