Frequently asked questions

If I’m referred, or if I refer myself, what happens next?

If we receive your referral from your GP or other health professional, we will contact you to arrange an assessment appointment.

If you refer yourself, we will contact you as soon as possible and offer a telephone or face-to-face assessment.

What will happen at my first appointment?

Your first appointment will be for an assessment. This may be conducted over the phone or face-to-face. You will have the opportunity to talk about your difficulties, this helps us to decide whether you need the kind of help our service offers. You will also have an opportunity to ask any questions you may have. At the end of the assessment, we'll let you know what will happen next. Our therapist will communicate the outcome of the assessment to the person who referred you and your GP.

Will I have to pay?

No - our services are free of charge.

To use our service you must be registered with a Greenwich GP. 

If I am offered treatment what can I expect and what is expected of me?

You can expect regular sessions with the same therapist. During our sessions we will work together to help you reach your goals. In-between sessions, you will develop ideas for things you can try outside your sessions - putting things into practice between sessions will be an important part of therapy.

You will be expected to attend your sessions and to let your worker know in advance if you are unable to attend. Occassional missed apointments may be rescheduled but constant non-attendance may result in withdrawal of treatment until you are able to attend each session in the programme.

Can I be seen outside office hours?

Appointments are available from:

  • Monday to Thursday - 8am and 8pm
  • Fridays - 8am to 4.30pm 

If it's helpful, we can provided a letter to your employer without revealing the details of your problem. We try to arrange a time to suit personal circumstances as much as possible. Please let us know in advance if there are factors which may make it difficult for you to attend your appointment and we may be able to do something to help.

Is the service confidential?

We have a legal duty to keep your information confidential. We share information with your GP and other healthcare providers to give you the best possible care. However, if there are circumstances where you or someone else might be at risk of significant harm, there may be a legal reason to share information about you. In these situations we must, by law, share information with other organisations.

Information about your treatment is kept on a secure system. The information we keep is used as part of your treatment and to see how we can improve our services. Any information included in reports about improving our service is anonymous, so no details that could identify you are included. If you would like to see the information we have about you, please discuss this with your therapist.

In addition, all services like ours send reports each month to the Department of Health. These reports contain some information about the people we are seeing. This is so we can compare how we are doing to other services and help the NHS in planning across the country. No information that could reveal your identity is used in these national reports. However, if you do not want your information included, please tell your therapist and they will make sure your information is not included. This will not affect your treatment in any way.

What if English is not my main language?

Our service is available to people who do not have English as their main language. We can arrange for an interpreter, please let us know if you need one.

What if I have a physical disability?

Please let us know in advance if you have any mobility problems which could cause any difficulties in keeping your appointment. We will try to make arrangements to overcome them.

Do you see older people?

Yes, we welcome referrals from older people.