How to get help in a crisis

Mental Health Crisis Line: 0800 330 8590 (24 hour service)

The crisis line is a 24hr telephone service for residents of Bexley, Bromley and Greenwich who may be experiencing a mental health crisis. The crisis line provides an opportunity to talk to a mental health professional about your mental health crisis 24hrs a day. The service also provides advice and information for carers, family and friends who may know someone experiencing a mental health crisis.

For those people who are under the care of Oxleas already, we encourage you to contact your named worker or the team that cares for you first. That is the swiftest route to getting the help you need from someone who knows you. 

For people who are not under the care of Oxleas, your GP is there to provide advice and treatment. If necessary, your GP will refer you to community health or mental health services.

However, we know that there are times when you need to speak to someone more urgently so we encourage you to call us.

We aim to answer all calls to the Mental Health Crisis Line within 60 seconds and usually answer calls straightaway. If the call isn't answered then there is a facility to leave a message with your name and contact number. The Crisis Line staff will pick up this message and call you back.

You can also contact NHS 111 if you have an urgent physical health problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week.