Keeping you safe

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In response to the Coronavirus (COVID-19) pandemic, everyone at Oxleas is working hard to continue to provide care to those who need it most. 

We have a range of safety measures at all our sites to prevent the spread of COVID-19 and to keep you safe. 

We understand that you may be nervous about coming onto our sites for treatment, but please be reassured we are doing everything we can to protect you. 

The latest national guidelines to stay safe and stop the spread of COVID-19 can be found on the Government website

Trusted information can also be found on the NHS website

Safety Measures after 19 July 2021

Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors until further notice.   

Our safety measures include:

  • Ensuring our staff have the correct PPE to keep you safe
  • Using clear signage within our sites to remind people to socially distance
  • Asking everyone who enters our sites to wear a face covering or surgical mask (unless exempt), which we will provide if you don’t have one
  • Keeping our visiting guidelines in place (see Visiting our inpatient wards below)
  • Using telephone and video consultation services for outpatient appointments where appropriate
  • If someone is bringing you to your appointment, please ask them to drop you off and return when you are ready to go home.

Visiting our inpatient wards

We understand how difficult it has been to be unable to see and speak to loved ones whilst they are in hospital. 

Our visiting policy has been reviewed and updated in line with Government guidance, so we can now allow limited visiting to our inpatient wards, if: 

  • All visits are pre-arranged and booked through the ward manager
  • The visitor is nominated (or named) by the patient to visit them
  • The visit takes place away from the ward and outside where possible
  • Contact information is given for Test & Trace purposes 
  • Visitors use a fresh fluid repellent surgical mask on arrival and sanitise their hands on arrival and departure
  • Visitors maintain the 2m social distancing rule
  • Visitors and those they live with don’t have any current symptoms of COVID-19 and they are not isolating after confirmed exposure to someone with COVID-19. 

Our priority continues to be to protect our patients and staff and we thank you for your support and understanding. 

Don’t delay your treatment

If someone is bringing you to your appointment, please ask them to drop you off and return when you are ready to go home. 

If you do require urgent medical attention about something other than Coronavirus, do seek treatment and contact the emergency services where appropriate. 

Parents of babies and young children should still contact their practice to arrange for routine immunisations and pregnant or new mothers should call if they are worried about their own or their baby or child’s health. 

Looking after your mental health

Infectious disease outbreaks, like the current Coronavirus (COVID-19), can be scary and can affect our mental health.  

If you are a parent and you have concerns about your child’s mental health, please contact 0203 319 7666 Monday to Friday 9am-5pm. Please contact the SLP crisis line on 020 3228 5980 Monday to Friday 5pm-9pm and Saturday to Sunday 1pm-9pm. For all other times please contact the Oxleas Urgent Advice line on 0800 330 8590. Please also note that support is available via Kooth

If you are a patient of our mental health services and are experiencing a crisis, please do not go to Accident and Emergency departments but contact your care co-ordinator or our crisis line on 0800 330 8590.