Patient survey will be used to improve services

Staff and service users gave their views on patient experience at a focus group in Bexley in January 2011

A survey of over 250 people who use Oxleas’ community mental health services has been published by the Care Quality Commission (CQC).

The survey shows that the majority (55%) of respondents feel that they received excellent or very good care from us. However, it also shows some areas where we could improve, such as ensuring that patients find their care review helpful and answering crisis calls more quickly and effectively.

This survey is only one part of a wide range of work that is going on within the trust to measure and improve patient satisfaction in all of our services. We regularly ask patients what they think of our services and take steps to change the things they do not like.

In the coming months, we will be using the results of this survey, alongside patient satisfaction data from all our services, to focus on improving the patient experience, including:

  • Increasing support for families and carers
  • Providing better information for our service users and carers
  • Enhancing care planning
  • Improving the way we relate to both our service users and carers.

You can view the results of this survey at: http://caredirectory.cqc.org.uk//caredirectory/searchthecaredirectory.cfm?FaArea1=customWidgets.content_view_1&cit_id=RPG&element=SURVEY

Published on 9th August 2011