Quality of care is linked to staff satisfaction

Simon Hart, Director of HR and Organisational Development
Simon Hart, Director of HR and Organisational Development

Results from the 2012 national staff survey published today show that we had the best scores nationally in nine areas. We have done particularly well in the numbers of staff that would recommend the trust as a place to work and be treated, satisfaction with the level of care given and staff engagement.  

This is significant in view of a key finding of the Francis Report into Mid Staffordshire NHS Foundation Trust which shows that how staff feel about working for an organisation has a positive effect on the level of care they provide to patients and carers.

The annual survey is administered by the Care Quality Commission (CQC), which compares Oxleas with other mental health and learning disability trusts, a number of whom also provide community health services as we do.

The CQC rated the responses across 28 key findings and in 18 of these our scores were in the top 20% of mental health and learning disability trusts. A composite score for staff engagement also places us in the top 20% of mental health and learning disability trusts.

In nine areas we were the top nationally for any mental health or learning disability trust:

  • Feeling satisfied with quality of work and patient care delivered
  • Effective team working
  • Well structured appraisals
  • Support from immediate line managers
  • Fairness and effectiveness of incident reporting
  • Ability to contribute to improvements at work
  • Job satisfaction
  • Would recommend the trust as a place to work and receive treatment
  • Equal opportunities for career progression.

Areas where our scores were below average were working extra hours and experiencing physical violence from staff. While the results for long hours have improved marginally in recent years and staff satisfaction remains very positive, this result reflects the speed of recent organisational change and a challenging financial environment. While there is no evidence of violence from other members of staff any such behaviour will not be tolerated. Any incidents that are reported will be thoroughly investigated.

We were in the worst 20% in one area - for staff experiencing discrimination. This was mainly in relation to discrimination from patients and carers around ethnicity. However, discrimination from other staff is below the national average and black and minority ethnic staff remain positive and satisfied at work.

Simon Hart, Director, Human Resources and Organisational Development, said: "Overall the 2012 survey shows us to be maintaining and improving on the high levels of staff satisfaction that we have achieved over the last seven years despite challenging times and a changing NHS. This is important as the satisfaction of staff has been shown to have a direct link to the quality of care we provide to patients and carers."

You can read the full results here.

Published on 28th February 2013