People with learning disabilities tell us what they think

Working through the questionnaire
Working through the questionnaire

A questionnaire specially designed to find out what people with learning disabilities think of our services was launched at a special patient experience event recently.

The learning disability service questionnaire 'Tell us about' is based on the Oxleas patient experience questionnaire which aims to find out what our patients think we are doing well and where we could do better. The questionnaire has additional questions relevant to people with learning disabilities such as 'do you have a Personal Health Profile or Black Book' and 'Do you understand the work you do with the Community Learning Disability Team (CLDT)?' It was launched at Memorial Hospital on 18 February.

Around 25 people with learning disabilities heard presentations from Helen White, Team Manager, Bromley CLDT and Chair, Service User Experience Group; and Simon Powell, Consultant Psychologist, Greenwich CLDT and Deputy Chair, Service User Experience Group.  Oxleas' Chair Dave Mellish also talked about the importance of getting involved in the trust and giving feedback on the quality of our services.

Those attending had the opportunity to work through the questionnaire and meet governors and senior staff including Dave Mellish and Iain Dimond, Director of Adult Complex Needs Mental Health and Learning Disability Services. There was also a video booth where people were able to record their feedback.

Helen White said: "People with learning disabilities have been involved in this process every step of the way. The design of the questionnaire was heavily influenced by the 'Can you understand it?' group which has service user membership at the heart of everything it does."

Published on 5th March 2013