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Launching the new CLDT questionnaire

The Service User Experience Group 'Video Box'.

People with Learning Disabilities were invited to have their say about the community learning disability team (CLDT) services they use. We asked them what they thought about the day.

What did you think of today?

Very interesting yes

What was interesting about it? 

One of the guys can’t remember his name with the green t-shirt he did the interviews and I thought that was very interesting what he does there 

Good excellent, what about you Mark, what did you think was good about today?

Today I liked the food they do 

Excellent 

And I like the way it was very interesting what you been saying and that 

Good, excellent 

It was helpful the way for the learning disability and learning disability helping out 

Right was it easy to understand?

Yes 

It was good 

Very good 

Yeah what in particular did you like about it?

Talk to people, being nice talking to people 

When you say talk to people was it nice to talk to people you had already meet, old friends or any new people?

Yeah old friends 

So the chance to see old friends..

What did you think about the food?

You said Mark that you liked the food 

Yes 

Was there enough?

Plenty yes 

I loved the food it was lovely, lovely and healthy 

Was it good, glad you think so 

Better then all that junk food that other people have 

Food was nice

Good was there enough 

Yeah more then enough 

Good excellent 

It was nice 

Yeah was there enough 

Yeah (laughs) 

And what about things to drink, was the drink alright?

Yeah drinks were alright enough drink yeah 

What did you like about the talks?

I loved that you were able to get together and actually know everyone there 

Yeah that was good was it was good to meet people 

Yeah 

Did you see old friends, or meet new people or both?

I meet new people then there was Stephen and Darren and they’re lovely

It was good meeting people, showing people the leaflets that LD show are a good thing because of the pictures and words 

What were the questions like? Did you understand them all?

It was good all the talks and that the people explaining the questionnaires 

Yeah I understood every single question on the leaflet 

Were they easy to answer or hard to answer?

Yeah I think they were easy to answer, some of them were easier to answer, then there were difficult questions where you had to ask people what to put down because I didn’t quiet understand some of the question 

Did you both do an interview?

Yes 

Did you do one each or one between two of you or one together ?

We done them separate 

And did you have separate people help you out? 

Yes we did 

What did you think of that doing it?

It was good 

Do you think you got enough support to fill the leaflet out?

Yeah 

Yeah you got enough help from colleges to do that 

Yeah 

And is there any thing we should do differently about the leaflets, anything we should change on it?

No they’re perfect 

So did you fill it in, in a group with other people, or on your own?

No with other people 

Could you remember the questions were any of them to hard or difficult questions?

Hard 

Yeah what was hard about them, can you remember?

Because I don’t know how to spell or anything that’s why someone helped me with it 

Did you get enough support with it with filling in the questions, writing them down?

Yeah 

People with learning disabilities tell us what they think

Working through the questionnaire
Working through the questionnaire

A questionnaire specially designed to find out what people with learning disabilities think of our services was launched at a special patient experience event recently.

The learning disability service questionnaire 'Tell us about' is based on the Oxleas patient experience questionnaire which aims to find out what our patients think we are doing well and where we could do better. The questionnaire has additional questions relevant to people with learning disabilities such as 'do you have a Personal Health Profile or Black Book' and 'Do you understand the work you do with the Community Learning Disability Team (CLDT)?' It was launched at Memorial Hospital on 18 February.

Around 25 people with learning disabilities heard presentations from Helen White, Team Manager, Bromley CLDT and Chair, Service User Experience Group; and Simon Powell, Consultant Psychologist, Greenwich CLDT and Deputy Chair, Service User Experience Group.  Oxleas' Chair Dave Mellish also talked about the importance of getting involved in the trust and giving feedback on the quality of our services.

Those attending had the opportunity to work through the questionnaire and meet governors and senior staff including Dave Mellish and Iain Dimond, Director of Adult Complex Needs Mental Health and Learning Disability Services. There was also a video booth where people were able to record their feedback.

Helen White said: "People with learning disabilities have been involved in this process every step of the way. The design of the questionnaire was heavily influenced by the 'Can you understand it?' group which has service user membership at the heart of everything it does."

Published on 5th March 2013