Appointments workshop for learning disability service users

Service users event at Goldie Leigh.
Service users event at Goldie Leigh.

An event held to improve hospital and doctor appointments for people with learning disability was a success.

Around 30 service users came to the event, some with their carers, organised by Nurse Consultant Steve Hardy at our Goldie Leigh site in Abbey Wood.

They were shown a role play of a good visit to an appointment, then a bad one and asked to comment on what went wrong and what could be done better.

Guests were also shown the new black book personal health profile by Sharon Rodrigues, our Adult Learning Disabilities Patient Information Lead and looked at simplifying medical words to help them understand. The aim is to provide an easy read glossary.

Black book personal health profile
Black book personal health profile

After the role play, the service users were asked about their experiences of hospital visits.

They said problems included:

  • Stressful because of poor signage
  • Waiting times caused problems
  • Last minute cancellation
  • Doctors not filling in their black book

Work will now be taken forward to address some of the problems.

Published on 30th November 2015