Safe and well-led findings at Oxleas welcomed by CQC

News: CQC Shepherdleas

Our older people’s mental health services have been rated ‘Good’ by the Care Quality Commission (CQC). 

The CQC carried out an unannounced inspection in April 2021, visiting all four of our mental health wards for older adults – Shepherdleas Ward at Oxleas House, Oaktree Lodge at Memorial Hospital, Scadbury Ward at Green Parks House and Holbrook Ward at Queen Mary’s Hospital, following a Warning Notice having been issued at a previous inspection. 

Scadbury Team

Jane Ray, CQC’s head of hospital inspection for mental health, said: “Overall, this is a very positive report. Managers and staff have worked hard to address the concerns we had during our previous inspection and ensure that improvements are made.” 

Chief Executive, Matthew Trainer, said: “The Warning Notice was a real blow after a tough year for our older adults’ services, but CQC were right to pick up concerns. Our older adults wards always strive to provide safe, good quality and compassionate care and I’m pleased we have responded strongly to the CQC. Lots of hard work has gone into this across the Trust and I’m grateful to the many colleagues who have put the hours in to get us back to where we should be for the sake of the people we care for. We got it wrong; we listened, learned and now we’re back on track.” 

Some of the many highlights the CQC observed during their inspection were that staff reported an overwhelmingly positive culture and they felt respected, valued and supported. They said that the Trust promoted equality and diversity daily and there were opportunities for development and career progression.

Our Holbrook Ward staff were singled out for using ‘excellent therapeutic skills to de-escalate situations’. Overall, staff were found to be committed to learning and continuous improvement of the service provided to patients.

Read the full report here (CQC website).

Published on 18th June 2021