Bromley Recovery East Team

Patient Experience Programme: Carlton Parade

The following is what people told us during patient experience visits to this service:

What you told us and how we've responded

  • Why does my doctor have to change so much?
    So we are creating posters and leaflets to help clients understand why they might not see the same doctor. Doctors will be aware of this frustration and will try to make it a smooth process for you.

What you've told us we're doing well

  • The teams are friendly, understanding and trustworthy.
  • My experience here has been life changing.
  • I'm seen on time for my appointment.
  • The staff are friendly and helpful.
  • I feel supported by the team.

Service information