Bromley Short Term Intervention Team

Patient Experience Programme: Bromley Short Term Intervention Team

The following is what people told us during patient experience visits to this service:

What you told us and how we've responded

  • I think reception staff need better communication and confidentiality skills.
    So we are providing customer care and confidentiality training for reception staff.
  • I don't like the waiting area. 
    So we
     will be re-designing the waiting area so it is more welcoming and allows easy access.

What you've told us we're doing well

  • The staff listen to what we say.
  • The staff are helpful.

Service information