Bromley Short Term Intervention Team
The following is what people told us during patient experience visits to this service:
What you told us and how we've responded
- I think reception staff need better communication and confidentiality skills.
So we are providing customer care and confidentiality training for reception staff.
- I don't like the waiting area.
So we will be re-designing the waiting area so it is more welcoming and allows easy access.
What you've told us we're doing well
- The staff listen to what we say.
- The staff are helpful.