Ivy Willis House

Patient Experience Programme: Ivy Willis House

The following is what people told us during patient experience visits to this service:

What you told us and how we've responded

  • We need better meal options. 
    So we are trying to balance healthy options with what clients want to eat.
  • Need to improve engagement between staff and clients. 
    So we are looking into listening skills training for residential staff.

What you've told us we're doing well

  • The staff are good.
  • I like the food.

Service information