Shrewsbury Ward, Oxleas House
The following is what people told us during patient experience visits to this service:
What you told us and how we've responded
- Nurses should spend more time with clients and less time in the office.
So we have implemented a 'role swap' project - health care assistants now spend more time doing office work, so that nurses remain on the floor with clients.
What you've told us we're doing well
- I'm always treated with the upmost respect and dignity.
- I'm always listened to and my preferences taken into account.
- Staff are friendly.
- The food is good.