Shrewsbury Ward, Oxleas House

Patient Experience Programme: Shrewsbury Ward

The following is what people told us during patient experience visits to this service:

What you told us and how we've responded

  • Nurses should spend more time with clients and less time in the office.
    So we have implemented a 'role swap' project - health care assistants now spend more time doing office work, so that nurses remain on the floor with clients.

What you've told us we're doing well

  • I'm always treated with the upmost respect and dignity.
  • I'm always listened to and my preferences taken into account.
  • Staff are friendly.
  • The food is good.

Service information