The following actions have been taken based on feedback from our service users.
What you've told us and how we've responded
The reception at Stepping Stones isn't welcoming. The reception area feels closed in and airless. So we are going to refurbish the reception area soon, with a more open plan reception desk. This should be more welcoming and allow more light and ventilation in the reception area. We now have permanent dedicated reception staff who have been trained in confidentiality and communication.
Posters on the wall are sometimes out of date or not relevant. So we have updated posters with relevant information about Oxleas services.