Children & Young People's Services, 09.07.20

On 9 July 2020, we enjoyed a virtual visit to our Children and Young People's Services.

We were welcomed by Lisa Thompson, Service Director and Maureen Makin, Operational Lead Nurse, Health Visiting Service Greenwich, Julie Price, Operational Manager, Health Visiting Service Bromley, Maria Tanner, Associate Director Specialist Services and Caroline Chummun, Children's Community Nursing Team.

This directorate provides children and young people's services trust-wide including community and specialist children's services and child and adolescent mental health services. 

The following Governors attended

Simon Hiller, Service User/Carer Governor, Children
Lesley Smith, Service User/Carer Governor, Bexley Adult
Marc Goblot, Service User/Carer Governor, Greenwich Adult
Margaret Cunningham, Public Governor, Bromley

Acorns reception

Our Governors said...

"I for one find the service director meetings extremely useful as a way of keeping in touch with the more significant developments across the Trust. The meeting with Lisa and her colleagues was entirely helpful in this respect and had an open and responsive quality to it that met the needs of the occasion perfectly."
Simon Hiller, Service User/Carer Governor, Children

"We had reports from the director as well as specialist services, universal services and CAMHS.  It was useful to get both an overview and specific for each department in terms of how thery fared during the heightened covid crisis. It sounded like it resulted in immediate overnight change to working such as working remotely with conferencing apps.  It's good they wish to explore how they can capitalise on the rapid move to digital and learn from it. Both for staff and with clients and patients.

Not all of it works for all of course, but a hybrid approach might serve as a balance.  There is also unequal impact of this change to digital based on socio-economic status. The IT department really helped by ensuring people were equipped sufficiently for digital working amongst staff.  There was an impact on assessments (some protocols like ADOS require a minimum physical observation time) and the waiting list has grown in specialist services, plus some challenges with resources like beds and some staff, but overall they felt they coped reasonably well and could make decisions on allocations and meeting demand under the circumstances. They have also found some solutions to the normal assessment requirements to hopefully alleviate demand in time.  They felt despite government guidelines that reduced the duty of care from councils, that they met or exceeded expectations. However it is crucial to find ways to reduce social isolation and evaluate all options for continued digital contacts."
Marc Goblot, Service User/Carer Governor, Greenwich Adult

"All visits real or virtual, are hugely useful for my steep learning curve about the Trust.  I like seeing/meeting the key players.  Visits understandably COVID heavy so details of CYP Specialist and Universal services and mention of recommissioning etc especially welcome.  Well planned and delivered."
Margaret Cunningham, Public Governor, Bromley