Bexley Locality Mental Health Service Bexley

This team deals with all referrals to adult mental health services in the borough of Bexley.

A team member will conduct an initial assessment of your needs and place you with the most relevant team within the service or suggest other appropriate services including voluntary sector organisations.

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.


  • Mental health services: Working age adults
Erith Centre

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How to find us:

Bus routes: B12, 229, 469.

Trains: The nearest train stations are Erith and Barnehurst, approximately a ten minute walk away.

Parking: There is ample onsite parking available.


Erith Centre
Park Crescent


Public phone number:

020 36689 490


I recently had a telephone assessment as I was referred by my doctor who had done all she was able to and needed some support with my treatment.
The lady on the phone was telling me how she finds things stressful too. I have had depression and anxiety for over 10 years and was signed off work for a long period of time when the assessment occurred. She told me when things get too stressful for her she finds a new job- had I considered that?!!!! She then went on to say that the service could not offer me anything (as I was not severe enough) and signposted me to 2 services - a service for unemployed people (I have a job) and a service to support relationship problems (which I do not have).
On top of this I had to wait over a month to get my discharge letter, and the doctor was unable to offer me any further support until they had received the discharge letter.

Dear Vicky,

I am sorry for the delay in sending you and your GP the outcome letter from your telephone assessment. We normally aim to send these within 2 weeks of an assessment and I am sorry that this did not happen on this occasion. It may be that we can also support you with discussions with IAPT to see what other intervention options may be available. If you would like to discuss these options, please contact the Bexley Locality Manager on 020 3668 9490.

kind regards

Bexley Locality Manager

My dealings with Erith have been very positive (and I remain under their care). The desk staff are friendly and helpful and the psychiatrist I saw was wonderful. She showed great understanding and empathy, diagnosing my mental health condition and offering helpful advice on reading material and therapy. She also altered my medication which has proved beneficial. She didn't force me to attend group therapy (which I dislike) and suggested a further 1 to 1 consultation with another psychiatrist. It does take a while to get an appointment and this can be frustrating, especially when you feel like the world is against you. Sadly, this is a reflection of the high demand on mental health services. I have nothing but praise for the service and feel very well supported.

Dear Angela

Thank you so much for taking the time to let us know about the Erith Centre.

I know from personal experience that we are, understandably, often most likely to give feedback when things go wrong, and it takes quite a special service to make us go to the effort of feeding that back.

I have taken the liberty of passing on your very kind words to the team; I am really sure it will make their day, and remind them of why they do what they do.

I hope your work with the team continues to be productive for you.

Kind regards

Dr Derek Tracy
Clinical Director

About 8 years ago I was under here as I tried to take my own life because my partner walked out on me and other problems then my children was taken into care I was on strong doses of antidepressants and sleeping tablets barely managing to function and they sent a letter saying I was capable of having an assessment done on me by social services. Won’t ever use them again

Dear Susan

I was sorry to read of your experiences eight years ago; we are always trying to learn from the experiences of people who use our services, both current and historic, to improve what we provide.

If you would like to meet with me to discuss what happened I would happily arrange this, please contact me by the email address below or telephone.

Kind regards

David Shaer
Service Manager

Tel: 0208 319 7208

Absolutely awful. I was referred here suffering severe depression and anxiety to the point I was vomiting every day, could rarely leave the house and was suicidal. I attended the day treatment service which consisted of groups offering basic, introductory psychotherapy-when I have a long history of doing CBT and already know how to identify my feelings, challenge my thoughts etc-and self directed cookery, art etc. I stopped attending due to my illness and fact it was useless to be sent a letter telling me to phone or I would be discharged. No one asked why I wasn't attending or if there was anything they could do to make it easier for me to attend. My care coordinator is terrible and has done nothing except tell me to take medication and claimed she will phone Mind for me then told me I was meant to phone Mind. Asked to change, told by the team leader it will take a week as they need a meeting about it, it's now been almost 3 weeks and they still have not contacted me. I asked to be referred for individual therapy 4 months ago and the referral has still not been done! Just offered groups which are not specific to my situation and at a time when I couldn't even interact with friends, let alone strangers. Blamed for "not trying" or "not engaging" when I was too ill to do what was expected of me. Dealing with this organisation involves lots of chasing them up by phone to avoid discharge or ensure they are actually doing their job so tough luck if you have phone anxiety or communication difficulties and no advocate. Expected to navigate your own care when unwell. Useless.

I received an excellent service when i became unwell due to my previously diagnosed bipolar disorder. Services and support were second to none. Mental health teams historically existed to deal with severe and enduring mental illness, such as bipolar, schizonphrenia and psychosis, even dementia but are now inindated with largely younger people unable to emotionally cope with lifes pressures who become anxious and then depressed. Fortunately this type of mental health condition can be reversed by talking and talking therapies and by making healthy wellbeing choices. Anxiety is self perrpetuating and only you can get off the speeding bus if you decide so self help is the first way to tackle it. Other types of mental illness cannot just be treated with just talking therapies in this kind of way and require all of the above, medication and even hospitalisation when capacity does not exist. The day centre was great and the medication helped and i am remaining on it and stable today. I know I will have a blip again when i dont get the balance right but mental illness is manageble and we just have to keep working at it. The trick is to understand it yourself as even the mental health teams are not mind readers. You can want to end your life, but if you have capacity to make that choice then you will not be forced to have treatment or sectioned. Just because I have a life long mental illness doesnt mean i cannot do anything to understand or support my own mental health. Sadly funding from central government is not there so you have to think about going private even if you cant afford it. Its not the mental health teams fault though as they are doing what they can for the people that do not have any capacity to keep themselves and others safe. Thank you Oxleas.

My daughter was referred to this centre from our GP, after showing worrying signs of mental heath, anxiety and concerns for her own safety! WHAT A JOKE THIS PLACE IS!!!
We was told the appointment would be 45 minutes but there was no rush!! After 1/2 hour the lady started to look at her watch, then decided to start printing information off that we had already been given from our GP, which I had explained to her, she just continued to print off and said just take them. I presume so she could say she had done something!! She told us she would have a meeting and would let us know the outcome. She phoned the next day to say it wasn't what she first thought and would be in touch! We didn't hear from them again. A while later while my daughter was at the GPs she said it showed on her records that the Erith centre had diagnosed her with adjustment disorder/personality disorder!! We was told they would discharge her as she no longer needed their help!!! A year on my daughter has continued to struggle and tried to take her own life!! A referral was again sent to the centre from our GP after my daughter saw a psychiatrist for another condition that she has, they have concerns that her condition isn't being addressed. she received a letter from the centre to say that she would get a call that would last 1/2 hour!!! The call lasted 5 minutes and all the woman said was why would you want to take your life!!! We was told by our GP that it would probably be best to see a private psychiatrist to try and get help quicker, which last week we did!! You guessed it my daughter has been WRONGLY DIAGNOISED SHAME ON YOU!!! My daughter has been given the wrong medication and care due to your negligence!!! No wonder she isn't improving without the correct support.

I have two incredibly vulnerable female friends who have been referred to this service after displaying severe anxiety and panic after sustained traumatic experiences - and come off WORSE as a result of their assessments and subsequent treatment. Both were diagnosed as having Boarderline Personality Disorder when neither of them actually display the majority of symptoms, then immediately discharged from the service just having had that bomb dropped on their heads. Either the service is run by idiots or sadists and I'm genuinely unsure as to which would frighten me more. How you can just drop an extremely fragile and frightened woman not once, but twice is completely beyond belief. I feel sorry for all the people discharged by your service who don't have friends to pick them back up after you drop them.

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