Bexley MSK Service Bexley

Bexley MSK is a Multidisciplinary service providing care for a wide range of muscle, bone and joint pains and problems for adults in the Bexley locality.  We are a large team of Physiotherapists, Podiatrists, Hand Therapists and Pain Psychologists with expert knowledge in how to help people manage painful conditions. 

We can help you to manage a range of common conditions, such as;

  • Sports injuries
  • Back pain
  • Neck pain
  • Tendinopathy
  • Plantar fasciitis
  • Osteoarthritis
  • Emotional distress caused by painful conditions 

When you attend our service, you will be seen by a member of our team who will help develop a treatment plan to meet your needs, common treatments include:

  • Education sessions on health and wellbeing
  • Advice on sport and exercise
  • Rehabilitation with focussed 1:1 exercise sessions
  • Group exercise classes including Pilates and hydrotherapy
  • Foot orthoses, braces, splints, and footwear advice
  • Post-operative care following orthopaedic surgery
  • Psychotherapy and psychology-led group sessions

If your condition does not get better, your clinician will be able to help you onto the next stage of your care plan by facilitating:

  • Referrals for clinical investigations such as x-rays, MRIs, and blood testing
  • Referrals on for consultant opinions such as orthopaedics, rheumatology, and pain management teams.


You can now refer yourself directly to the Bexley MSK Service for simple physiotherapy problems without visiting your GP first, simply click on the banner below to sign up.

  • Please provide as much information as you can about your condition, this really helps us assess your needs and next steps
  • Following receipt of your self-referral, one of our team will be in touch to arrange a telephone triage session with a physiotherapist, and this will take around 20 minutes
  • From then, the team will discuss with you the next steps
  • Please note that self-referral is most helpful if you are suffering from recent injuries such as strains and sprains, or joint and muscular pain.

Safe and effective Online MSK services. Ask the service a question. Online consultations. 24/7 NHS Self-care advice.

The Bexley Team

Bexley MSK is a multidisciplinary Team which means we are a group of professionals from different disciplines who together make decisions about how to care for MSK conditions. Multidisciplinary teams are the Gold Standard for managing MSK conditions which means you will get the best possible outcome under our care. When you access our service, you may see one or more health professionals, and once under our care you can move easily within the service to find the right treatment plan for you. 

Our specialist team includes:

Extended Scope Practitioner (ESP)

A highly skilled physiotherapist who specialises in a specific clinical area. Our service has clinicians who specialise in the management of upper limb, lower limb, spine, and complex pain conditions. They assess patients, order investigations (blood tests, scans -, MRI, Ultrasound,) start simple, non-surgical treatments and refer to surgeons, rheumatologists, and pain specialists

Musculoskeletal physiotherapist

A specialist therapist with expertise in treating joint, bone and muscle problems and disabilities.

Hand therapist

An occupational therapist or physiotherapist who specialises in assessing, diagnosing, and treating hand and upper limb problems. They often help to speed up patients' recovery after surgery.


A specialist in assessing, diagnosing, and treating foot problems. A podiatrist is qualified to care for people with sports injuries and conditions such as arthritis and plantar fasciitis.

Pain Psychologist 

Pain Psychologists are experts in helping people cope with the thoughts, feelings and behaviours that accompany long term pain. 

Oxleas Patient Experience survey

The Oxleas Patient Experience survey gives you the opportunity to feedback on the care and treatment you have received. We also encourage your friends, family and carers to also provide feedback. Hearing your views gives us a better understanding of the needs of our patients, families and carers which helps us to make sure that we are providing a good standard of care. 

The short survey only takes a few minutes to complete and you can provide a written comment explaining what you think is working well and what is not. The Patient Experience team will collect the results of the surveys and these are shared with the relevant departments and management teams. This helps us to shape our services to continually improve the quality of the care and treatment we provide.



  • Community health services (adults)

Public phone number:

020 8302 6330

Email address:

Clinic times:

Queen Mary's Hospital
Monday to Friday, 8am to 5.30pm
Saturday, 8am to 1pm

Erith Health Centre
Monday to Friday, 8am to 5.30pm (Weds 9.30am to 5.30pm)

Lakeside Health Centre

Details incorrect? Please let us know

We aim to ensure service listings on our website are accurate and up to date. If you see anything that is incorrect please fill in the form below to let us know.


My 5 yr old has been advised to go for hydrotherapy once a week for his muscular dystrophy. Does the parent need to get into the pool with a child this age?

Dear Tanvi

Many thanks for contacting us. Usually the parent would accompany the child for their session in the hydrotherapy pool. However as there is only one child in at a time due to COVID restrictions, this can be discussed and adapted if required. Your treating therapist will call you today to discuss your query in more detail.

Many thanks

Victoria Soper
Service Manager Specialist Children's Services

I have been diagnosed to have a frozen shoulder. I am in a lot of pain for the last 2 1/2 months along with very limited mobility of left arm. I am unable to carry out my daily activities. The ultrasound report confirms the diagnosis of frozen shoulder with moderate fluid collection in bursa along with degeneration of tendons in the area. It has had a negative impact on my wellbeing. I would request urgent physiotherapy sessions. I would be grateful if my sessions could start ASAP. Thanks

Dear Nutan

We are sorry to hear you are struggling with your shoulder pain. We can see from your records that you were seen on the 24th of August 21, and that you have a further physiotherapy session scheduled for the 23rd of October 21.

We regret to say that due to service pressures there are currently no earlier appointments for you to be seen, however Ms Ritchie, MSK Service Lead, will be passing your concerns to your clinician and they will be in touch to see if there is anything else which could be done to support you prior to your appointment.

Wishing you well with your recovery

Lisa Cooper
Associate Director Adult Community Services - Bexley

I’m suffering really bad with back and pain in bottom had it few months had medication but not easing much could you advise me what to do as it feels like sciatica as runs down my leg. But it’s mainly buttock pain and lower back

Dear Debbie

Sorry to hear you are struggling with your back and leg pain.

You can now self-refer to Bexley MSK Service by following this link - just click the banner for Online MSK Services, then Request Help from Bexley MSK Service.

The system will ask you some questions about your condition, and once we receive your referral one of our clinicians will get back to you with a plan on what we can do to help.

Wishing you well with your recovery.

kind regards

Heather Ritchie
Service Lead and Operational Manager, Bexley MSK

Just wanted to pass on my thanks to Paul at MSK QMH for seeing me this morning within 2 hours of first contact.

I found Paul to be highly professional and at the same time friendly with great communication skills.

Thank you - you are a credit to your department.

Kind regards


Dear Tim

Thank you for taking the time to leave such a positive comment about the service you received from our MSK service. It has been a challenging time for our staff so I am sure Paul will be delighted to know that his support has been highly valued.

Best wishes

Lisa Cooper
Associate Director Adult Community Services

Just have to say what an excellent bunch of young folk at Erith in the physio department. Hurt my back when on a cover care call and was referred to these as well as having a scan at QM.
In for the long haul with healing but even though they are now re-deployed due to covid, they had armed me with info to help myself for the duration. No doubt doing a wonderful job wherever they are. Hats off to them and thank you !

Dear Avril

Thank you for your very kind comments regarding our Bexley MSK team. We are very proud of our staff who have worked tirelessly through the Covid pandemic to support our local residents. We are sorry to hear that you have injured your back and wish you well with your recovery.

Kind regards

Lisa Cooper
Associate Director Adult Community Services

I have had a telephone consultation as I was referred by my GP for shoulder pain and hand pain. I subsequently had an appointment face to face with Lucas on the 14th December and was given exercises and given a follow up appointment by phone for the 19 January which has now been cancelled. I also had a hand appointment on the 16th December with katalina who has referred me for a nerve conduction scan. However on the 15th December I had a really bad fall and fell onto my left arm and badly grazed my chin and wrists. The a&e at queen Elizabeth saw me on the 16th and took X-ray and it’s not broken or fractured and hospital and go have given me narproxen and co-codomol for pain, however I am in constant pain and am unable to sleep and I fear it’s getting worse. I really need help to manage this? I know there is a pandemic but I don’t know what else to do and would really appreciate some help.

Dear Esther

We are sorry to hear you are still experiencing pain. We arranged for one of our Bexley MSK colleagues to call you yesterday to provide some advice. We hope you found the information helpful and wish you well in your recovery.

Best wishes

Lisa Cooper
Associate Director Adult Community Services

It is virtually impossible to get through on this telephone number. I have contacted several times, I am told I'm in a queue and my call will be answered shortly. After 45 minutes, I get cut off! Is there any other way to get through as I really need some help with my Cervical Spondylosis symptoms..

Dear Teresa

Thank you for your enquiry on our website and raising your concerns. I am sorry to hear about your trouble in getting through on our contact number and understand how frustrating this must be. I have asked one of our administrators to contact you directly. However, we also have an e-mail address that is manned everyday except Sunday. This can also be used for enquiries or, if for any reason, you are unable to get through on the phone again,

Alternatively, our quieter times with lower call volumes are after 4pm and so you might find more success at these times in the future.

Due to the current high demands for our service we are in the process of developing further methods of self-referring into the physiotherapy department via our web site using a computer, smart phone or tablet. The ultimate aim is to improve access and convenience and reduce the need to use the phone. So, please watch this space.

We receive over 550 calls a week and according to our monitoring systems manage to answer 99% of these, so although it is not clear what is happening in your individual case, we will look into our reporting software to ensure it is providing accurate data.

I hope that this provides a satisfactory solution and thank you for using our service and providing valuable feedback. Please do not hesitate to contact the department again about this issue and ask to speak with Paul Smith or Heather Ritchie (Operations Manager) if you have any further questions.

Kind regards


I was referred to you by my doctor at Bexley Group Practice in Upper Wickham Lane.
I have been having a lot of pain in my left knee after having a fall. I think I may have torn something behind my knee. Could you please advise if a xray can be taken to see if there is any damage ?


Sylvia Rothwell

Dear Sylvia

We are sorry to hear that you are experiencing pain following your fall and trust that your surgery have provided you with advice on how to manage your symptoms.

We have not yet received a referral from your GP however you can make a self-referral to our MSK service by telephoning 020 8302 6330 Monday to Friday between 9.00am to 6.30pm and Saturday between 8.30am and 12.30pm.

Following your assessment our clincians will ensure that all necessary and appropriate investigations are undertaken.

Kind regards

Lisa Cooper
Associate Director, Adult Community Services

I have just been referred after being diagnosed with Osteoarthritis.
My question is it was seen on and X-ray of my pelvis but I’m confident I have it in other areas (neck, knees, shoulder). Will I be referred by yourselves for more xrays or mri’s to find out the extent?

Kind regards

Dear Phil

Thank you for taking the time to enquire about your symptoms and condition.

Without us knowing more about your clinical history and symptoms which we will be able to obtain when we see you in our MSK service, we would not be able say at this point with certainty what will or will not be conducted in the form of investigations.

Please be assured that the clinician you see will conduct a thorough history of your symptoms and undertake clinical examination and explain what, if any investigations will be required along with jointly agreeing a plan of treatment with you going forwards.

I do hope this answers your question sufficiently. Please do not hesitate to contact the service on the number below if you have any further questions and ask for Paul Smith or Heather Ritchie, joint-leads for Bexley MSK Service.

Telephone enquiry number: 020 8302 6330

Kind regards

Paul Smith

Hi do I need to go back to my gp to be re referred? I was being seen last year, but due to work issues I couldn’t attend the appointments, so I haven’t been back. I am in terrible pain in my right shoulder.

Dear Joanne

Sincere apologies for delay in our response to your e-mail.

Thank you very much for your enquiry.

We now have the option of people being able to self-refer, for Bexley MSK Physiotherapy.

Currently 95% of Bexley GP's are signed up to for their patients to use this process. To undertake this self referral you will need to call 020 8302 6330 and select option 3.

If you experience a problem with this or would like us to check if your GP has signed up for this please do call us on and ask for Paul Smith or Heather Ritchie service leads on 020 8302 6330.

If your GP has not yet signed up for the self referral process, then you will need your GP to refer to Bexley MSK Service.

If you would like advice please do call us on the above number, or if you think that your problem does require urgent attention then please do attend either urgent care centre or A+E.

Kindest regards

Doug Reid
Service Manager, Bexley Adult Community Services

I have recently had a hip replacement under the NHS but am struggling with some of the exercises due to pain is there any way I can be treated by hydro pool which will assist with my recovery as my surgeon has advised swimming would help

Dear Jeanette

We are sorry to hear that you are experiencing pain when exercising following your hip replacement.

We would suggest that you contact your GP or Consultant (if you are still under their care) to explain the issues you are experiencing. If appropriate they can refer you to our MSK service for an assessment and ongoing support.

Unfortunately we are unable to provide hydro therapy pool sessions through the Bexley MSK service.

Kind regards

Lisa Cooper
Associate Director

this looks good is it still in action? do you have a hydrotherapy pool?

Dear Sarah

Sorry for the delay in responding to your question. The Bexley MSK Service uses the hydrotherapy pool at Goldie Leigh for one session a week, patients who would benefit from hydrotherapy can be referred for this treatment once they have been assessed by a physiotherapist.

Kind regards

Helen Jones