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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

280 Comments

How Colleen on reception manages to stay cheery whilst having millions of things to do remains a miracle. Her and the other girl always say Hello to everyone; originally I thought Bexley > Bromley, but your Bromley directorate is better. It's a shame I'm back off to Greenwich presently, but the both administratively and clinically, they're brilliant. Do pass on my best wishes, particularly, in addition, to Dr Margaret, who I'm sure will be a credit to the Trust.

Hi my son is 7 (8 in August) and his right foot turns in. It is noticeable when he runs and when he walks - I have ask him to try and straighten it when he walks but he says its uncomfortable. please advise - thanks Stella

After phoning to inquire about my daughters one year check, I was disappointed to hear that these no longer took place. I can appreciate that budgets are tight & cut backs need to be made, but I feel this is an important milestone for babies to be checked at. I also believe that the removal of this check puts more babies of those parents who may require support that won't come forward for the voluntary clinics at risk. Lewisham have not made these changes, so why have you? The pre-school starting checks are often too late for children that may have slipped under the radar.

Dear Claire

Thank you for taking the time to send us your feedback about the changes to our service. The views of local families are very important to Oxleas, and we strive to make improvements based on the feedback we receive.

Our health visitor teams offer to see young children and the families at ‘key touch point’ times which include: before the baby is born, when the baby is 10-14 days old, and 6-8 weeks after birth.

When babies are 10-12 months old we send all parents age-related health promotion advice and information, and invite them to attend their local Health Advice Session. Face to face health and development reviews at this time are available where parents or professionals have a concern about a baby. We also offer every 2 year old child a full integrated health and development review, in partnership with their local childcare provider, if they are attending a nursery or children’s centre. (2-2.5 year review)

We have well-developed pathways to help us to identify and reach out to families who may not come forward for the health care that they need, but are always reviewing the way the service is delivered, and the feedback we receive so that we are alert to improvements that can be made.

Please do attend the Health Advice Session with your daughter, where you will be able to speak with the Health Visitor or Nursery Nurse about her progress. You will find the details of the Health Advice sessions in the ‘Timetable’ link of the Health Visiting Service page.

You are welcome to contact me if you would like to discuss this further,

Ellen Shelly
Head of Public Health Nursing 0-4 years

ellenshelly@nhs.net

My daughter has been under CAMHS for a short while.

It has taken us quite a time to get to see CAMHS but it has been a god send. CAMHS, in many ways, just isn't for the children. The knowledge you have, as a parent, that there is a place that is working with you to help your child gives you the strength to continue on when it feels your world is falling apart.

Our daughter suffers every day, the effect on our house is too much to endure and we do not have the tools to help her. CAMHS does, it has wonderful, dedicated people, who's sole focus is to help the child (and support the family).

It isn't easy, and most times you feel so inadaquate, but persevere for the sake of your child as CAMHS does make a difference.

I wish CAMHS were given more of a role in schools and within everyday life. It appears, for our children, that life is far more complex than it was when I was a child. There is more to contend with and you are under the microscope more than ever now with social media. As a child, when you are so vunerable, it can feel that things are out of control and there is no where to hide. We, as a society, need to acknowledge the vunerability of children and put measures in play to assist them earlier, before they start to shatter. CAMHS has the people and understanding to do this, I cannot understand why it is not more funded and given greater latitude.

I am not sure I have the words to say how much CAMHS has meant to my daughter or our family, anything I can think of seems to undervalue what they give.

If you are a parent reading this or a child reaching out for help, pick up the phone and call CAMHS, they can help. Make the first step. :-)

Thank you.

Dear David

Thank you very much for your feedback, it is really valuable to us and helps us to continue to think about how we improve our services for children, young people and families.

Coming to CAMHS can be often quiet daunting for families and we believe it takes real courage and determination to work through some of the challenges.

It is really positive to hear about your experiences with Greenwich CAMHS and we wish you well on your journey with us.

Regards

Sheena Gohal
Greenwich CAMHS Operational Manager

Ive written quite a few of these .my last admission was probably my best experience at oxleas woolwich the no smoking is a great idea and same sex wards is so much better ok here comes the problems it started from day one of leaving ive had many problems getting the correct medication at the right time its been about nine weeks since being discharged ive had one appointment at the heights which at the time was very possitive i was told by the phsychiatrist that she would reffer me to some organizations not that she's to blame more to do with these so called associates They should not leave people sitting there waiting for there phone to ping hoping its a new start im cuŕrently in temporary accomadation and unless ive got something to do i dont leave my room this is not therapy its tourture i dont sleep dont eat properly and dont have any communication with anyone apart from my oldest daughter i recently turned my phone off because it was doing my head in just waiting for that email call or text please forward this on to the correct people perhaps they might reply

shocking ,,,,,,,,i was sent to see a women becaue i was suffering from mental health problem .......she said i had adhd and dignosed me from questions of a handheld tablet give me meds that kept me up for weeks even no i told her i couldnt sleep i missed one appointment because i got the wrong date then i call them and the staff are rude now i aint got no meds no help no nothing just been left to my gp to give me meds that they dont even no what to do with me now and they wonder why people die ,usless service

Please can you give me any information regarding availability of courses/classes that my 50 year old son can attend. He is autistic with mild learning disabilities and is mostly interested in Art, he would also like to start a course of cooking for independent living.
The prospectus on-line is confusing and I am not able to find this information in the form previously presented.
Many thanks,
Christine

Hi there my Gp has referred me to this service today about the issues I'm having at the moment. How does it work ?

Hi I was a patient under the HTT I found ALL the staff and nurses were kind and helpful to me.

I would like to say Thank You to everyone who looked after me in my time of need.

Dear Andrew

Thank you for taking the time to leave this comment.

We are very pleased to hear that you had a positive experience of the Home Treatment Team.

We will make sure this gets fed back to them.

Best wishes

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Terrible, if I could give no stars then I would. I was there a month. The consultant psychiatrist wanted me out from day one. I was pretty much left to my own devices and even though I couldn't go out on my own because I was so scared of doing something stupid, I would take another patient with me to the local shop next door. They simply would not listen to what I was telling them. Then on a Friday evening I was given 20 minutes to get my stuff together because they wanted to cart me to some urine soaked drug addled bed and breakfast even further away from my family. I had to fight like a hellcat to remain over the weekend, I pleaded with them that I was not ready to go back into the outside world. When I was discharged 4 days later I ended up in another mental health unit far away from there less than 40 hours later. I got better more intensive help at another place than I could ever have got at green parks house. They just wanted to move people on without helping you. AVOID THIS PLACE AT ALL COSTS, THEY DO NOT CARE ABOUT YOU! This place should close as quickly as possible and the consultants should be retrained. It was truly a waste of time being there

Dear Mark

We read with concern your comment and want to apologise for any distress you may have experienced whilst an inpatient within our services.

Our services aspire to support patients within an inpatient setting for the appropriate period of time with the utmost attention to quality of care. We understand that when we do not achieve this it has a significant impact on patient experience.

We are keen to learn from these occasions in order to improve. Lawrence Yong, Modern Matron, who is in charge of the unit, would be happy to meet with you to discuss your experience and concerns. Lawrence can be contacted on 01689 880000.

Kind regards

Adrian Dorney
Associate Director

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