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Your views are important to us

We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. We have many ways for you to give feedback including talking to our clinicians, completing surveys during and at the end of your care, taking part in patient and carer groups or becoming a volunteer for quality improvement projects.

If you have an issue you want to discuss or a query that you feel unable to raise with your clinician, our Patient Advice and Liaison Service is here to help you. They can be contacted by calling 0800 917 7159 (Monday to Friday 9am-5pm) or emailing oxl-tr.pals@nhs.net

You can also make comments via this website.  If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Comments are moderated so the comment and our response will not appear immediately on the website.

Please note that the website comments section is not a crisis service, and is not monitored out-of-hours.

If you need help in a crisis, please visit http://oxleas.nhs.uk/advice-and-guidance/how-to-get-help/

832 Comments

Hi

I would like to arrange a consultation following on from a referral from my 4yo’s school teacher for delayed speech and language. We had a couple of consultations last year during Covid at one of the local health centres to try to get some support but they gave us some suggestions to help with communication and signed us off. Having kntially raised my concerns with my sons nursery pre Covid, I’m frustrated to find myself back at square 1 with no guidance on what the referral process should be and what the next steps are that I need to take. Can someone kindly contact me to talk through the process please?
Thank you

Dear Anna,

Thank you for your email. I understand that someone has been in contact with you today to explain the referral process and next steps. If you have any further questions, please do not hesitate to get in touch.

Kind regards,

Logan Watkins
Associate Director
Specialist Children's Services
Oxleas NHS Foundation Trust

Absolutely impossible to get in touch with! When you have an appointment they don’t turn up. They say they’ll issue a prescription but it takes months to arrive. You phone every day for a month (which takes hours as they rarely answer their phone and it’s often out of service) and every day they promise that someone will call you back, but no one ever does. Even after you are hospitalised for a major suicide attempt they still refuse to speak to you or issue a repeat prescription.

Dear NW
Thank you for your comment. We are sorry you have experienced issues with accessing the right help for you. Please can you ring The Crisis line on: 0800 330 8597) and discuss with colleagues the best way to get in touch with the appropriate service Thank you

Ms Sophia Ploumaki LLB (Hons)
Associate Director Greenwich Mental Health Services

I have suffered with cycling severe depression for 15 months now with no relief from 3 different medications. I have been referred to the Bromley community mental health team, however I have not seen a psychiatrist yet. As I believe I need this treatment relatively urgently, is it possible to get a referral from my GP rather than waiting several months for a psychiatrist? Thank you

Dear Adam

Please accept our apologies if you have experienced previous delays in treatment, this current referral was processed within our recognised timeframes and a psychiatrist review has taken place remotely with advice given to your GP about medication.

If this is not satisfactory, please raise this with me and I will arrange for a face-to-face appointment.

Thanks.

Antony Hawkins.
Service Manager
Bromley Adult Community Mental Health Services.

We as a family just wanted to express our thanks and sincere gratitude to the team at Lodge Hill who cared for our brother in his last week of his life.
Their expertise, kindness and compassion made a difficult situation possible and enabled my brother to be supported to die at our other brothers home in the knowledge they were always there when we needed them.
Heidi and Karen were both particularly important during the most difficult week we as a family have faced in recent years, and we can not thank them enough for their kindness, expertise and clinical skill. Their abilities to work with other professionals seamlessly to get things done was fabulous- thank you

Dear Ian

Please accept our condolences on the passing of your brother. At such a difficult time for the family, we are very grateful that you have written to express your thanks for the support our Lodge Hill District Nursing team provided. I know your comments will inspire and motivate the team and we will ensure that your kind words are passed on to them.

Our thoughts are with you and your family.

Lisa Cooper
Associate Director Adult Community Services - Bexley

My mother in law was a patient here, early 2021. This unit is fantastic! The care that she received was brilliant and nothing was too much for all the staff. She received rehab daily and as a result was back on her feet in no time with the help of some carers once home. The nurses, care assistants, admin, social workers and tea ladies were so lovely and polite. 2 downsides would be the food was never really up to standard but the team were always more than willing to go the extra mile to make sure my mother in law ate and got whatever she fancied. The other would be the doctors, the consultant was never available to speak to and the junior doctor didn’t seem too bothered but the matron more than made up for this! She was visible in the unit regularly and always willing to help where needed. She took time to explain thing to us as a family which made it a lot easier when MIL was sent home. She was very friendly and just like her team nothing was too much trouble for her, we could see where her team got this attitude from. Well done NHS and Oxleas for a unit like this that allows people to gain back independence and get home. After a tough 18 months for all, this unit and all the staff should definitely be celebrated!

Hi Richard,
Thank you for such lovely comments about the care your mother in law received at Eltham Community beds. Our staff really appreciate it when our patients and carers take the time to share such positive feedback. I am sorry to hear about your concerns regarding the food and availability of the medical staff. We appreciate your comments which will also help us to improve our services.
Your feedback will be shared with the team and in particular with Laura Fisk the Unit Manager. It has been a challenging time for those working in the NHS, so it is lovely to hear how much the care is valued and appreciated.
yours,

Rachel Matheson
Associate Director

I need to get more of the contraceptive pill, what number do I call?

Dear Chelsea,

Thank you for your comment.

For all contraception queries please contact Market St on 020 8301 8920. You can also find the details on our website: Greenwich Sexual Health : Home

Someone will be in contact with you via email today to arrange your appointment.

Kind regards,

Logan Watkins
Associate Director
Oxleas NHS Foundation Trust

I didn't want to bother someone by phone as I'm not sure who to talk to but I just wanted to know that my referral is still in the pile for an ASD Assessment at beckenham beacon and if possible to know how much longer I can expect to receive a date for the appointment? I sent back the questionnaires that were posted to me I think nearly a year ago but not too sure, I know it's a long waiting list at the moment but I'd appreciate if someone could let me know.

Dear Molly

Thank you for your comment and we understand the team are going to contact you with an update.

Regards

Caroline
PALS - Patient Advice & Liaison Team

Hi iv been told my my doctor to call Greenwich time to talk but there is no answer. Iv been told to due to a recents events and it causing my anxiety to be worse and suffering from PTSD. Am I ringing the right number 020 3260 1100

Dear Jenna

Thank you for your message. We are sorry that you are unable to get through to the service. The number you are calling is the correct one. Stavros Markatselis, Service Lead will email you to discuss your concerns.

Best wishes

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

I have been trying to call the Bromley West ICMT team via Beckenham Beacon Hospital reception, but not been able to reach anyone, after waiting a long time my call gets cut or gets lopped back again repeatedly. Please provide me a contact number. Thank you.

Dear Shanthuru

Apologies if you were not able to contact the ICMP team, I am at Beckenham Beacon today, very happy to be contacted if needed.

Tel: 0208 659 2151
Thank you

Antony Hawkins. MSc. BSc.
Service manager, Bromley adult community mental health services

Please could you let us know when the flu vaccinations will be given at St Ursula’s, Greenwich? It is nearly the end of term and we are concerned as there are vulnerable people in our family. Can we go elsewhere for it?
Thank you

Dear Marian

Unfortunately, the immunisation team have completed the school Nasal Flu programme in St Ursulas' on November 26th.
I will arrange one of the team to contact you directly this week to arrange a clinic booking suitable for your family.
Kind regards

Diane Crawshaw

Head of Young Greenwich - School Nursing Service (Oxleas)
CYP Lead for Immunisations and Paediatric Continence