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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

679 Comments

Service: Greenwich Primary Care Plus

I have become stuck in a cycle of presenting myself as a risk to myself, being referred to HTT, HTT seem to want to discharge you back to the local team or your gp. At times I felt pressured into saying that I am fine because it seems even HTT is fed up of doing their jobs. So it seems HTT doesn’t want to support me and neither does the local community team. I have tried to self refer to teams such as Greenwich time to talk but with no success as I have always been under the care of HTT or Adapt or I’m just in crisis. I can’t stress how frustrating this is as someone who has struggles coping with day to day life. The added stress of having to worry about my lack of care only heightens my anxiety as I feel I am stuck in a corner with no other Avenue. I have previously been under he care of another trust but because I moved home I have to deal with Oxleas. This has been the worst 3 years of my life and support is so minimal. I feel like all the trust wants to do is medicate you and expect all your deep rooted issues to just vanish.

Currently awaiting an appointment I received over 3 months ago. In this time I have been in regular crisis. I spoke to someone from adapt about my concerns and I requested a second opinion to which I was told there was only 1 psychiatrist currently working (the one I had seen) as the other was an maternity leave. I mean that answered my question; but no alternates were suggested or any other possible route. It was just left at that, which is as good as denying my request. I also questioned if I was going to receive a care coordinator or someone who is a first point of call. To which I was told my case ‘wasn’t serious enough’. You could only imagine the disappointment I felt & hopelessness after that comment. These are the people left in charge of my future. So discouraging.

Service: Oxleas Immunisation Team

Hello
Are yr9 immunisations at the scout hut eltham going ahead on wednesday 3/3 please? We were unable to attend last week

Thanks
Samantha

Dear Samantha

We can confirm that the year 9 immunisations are going ahead on Wednesday 3rd March at Eltham Scout Hall on Briset Road. The session will run from 10am until 2pm.

Many thanks
Diane Crawshaw
Head of Young Greenwich

Service: Greenwich Time to Talk

Hi. I need an appointment for counseling and psychoanalysis. And I need an Iranian-Persian translator.

Dear Fatemeh

Thank you for your comment. The IAPT service does not provide psychoanalysis and their counselling service is short term. The manager of the service Stavros Markatselis can be contacted on 0203 260 100 - if you leave your details, he can give you a call back to talk more about what options are available to you.

Best wishes

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

Service: BSH (Bexley Contraception and Sexual Health)

Hi, I never received a reply to the below... I’d like to know if you offer any cervical screening? I do not feel comfortable with my GP doing it.
Thank you

Dear Betty

We provide a cervical screening service at our Market Street clinic. Please ring 020 8301 8920 option 1 to talk to a nurse and book an appointment.

We offer the screening during normal clinics on Monday to Friday, and have a women-only space available on Thursday mornings between 08:00 and 11:00. During covid we are also temporarily offering cervical screening appointments on Saturdays between 10:00 and 12:30.

kind regards

Alec Sutton
Manager - Sexual Health & Community Gynaecology

Service: Tuberculosis (TB) Specialist Services

Hi. I would like to ask for BCG vaccination for my new born babies who is 4 weeks old. Please caan you tell me how would i book for it as my GP surgery no longer doing it . Thank you.

Dear Kim,

BCG vaccination for babies in the boroughs of Greenwich and Bexley is provided by Hounslow and Richmond Community Health Trust.

You can contact them at the email address below to request an appointment.

HRCH.BCG.nhs@nhs.net

kind regards

Ellen Shelly
Head of Public Health Nursing 0-4 years

Service: BSH (Bexley Contraception and Sexual Health)

Hi
I need to remove implant from my arm. I live in welling. Do I need to book appointment. Thank you

Thanks for your message.

We can remove your implant at our Bexley SH service (Albion Surgery, Bexleyheath) on Wednesdays or Fridays, or at our Greenwich SH service (Market Street Clinic, Woolwich) from Monday to Friday.

You do need to book an appointment at either site as we are not running any walk-in services during the pandemic - please ring 020 8301 8902 option 1 to talk to a nurse and book the appointment.

Kind regards

Rachel Matheson
Associate Director for Adult Community Services

Service: Greenwich Primary Care Plus

I was referred to PCP from Greenwich Time To Talk as they said I was too severe and they couldn’t help me, then had the initial triage appointment and got told I would be contacted 2-3 weeks. I was also told I would get a PTSD diagnosis as my therapist from Time To Talk who I was with previously informally diagnosed me.

I ring up often to chase it up and it takes about a month of calling weekly and 3 months ago by and I finally have my first appointment, my medication gets switched, and I am told they will try and get me therapy from Time To Talk despite what I had said. I also get told they will monitor me closely as I have had a very bad reaction to antidepressants previously and I will have a follow up appointment in 8 weeks. Took me 2 weeks to even get a prescription as somehow 2 of them just never arrived at the pharmacy, and they only give me a fortnights script after being told 8 weeks. Try to get it sorted double check with pharmacy GP, finally my GP has to prescribe because the 2 times they were meant to send it again, never arrived.
I call to double check if my follow up appointment has been booked and I am told they didn’t plan on because I am living in the other side of London for uni but my GP and all healthcare is registered at my parents, something I have mentioned many times as I am struggling with these wait times once again and can’t afford to wait another 6 months.
I still haven’t been diagnosed only “Anxiety with underlying emotional difficulties” which I do not agree with and I am shocked of how bad the service is. The secretaries I have spoken to have been very helpful especially Louisa and I am still expecting a further update from her but this shouldn’t happen. I was referred due to a suicide attempt and can’t feel as if they don’t care and won’t help me unless it happens again.

Dear Flynn

We are very sorry to hear about your experience of accessing the service. The manager of the service Surendr Jankee (020 8301 8960 / oxl-tr.pcpgreenwichadmin@nhs.net) will be more than happy to assist you in getting access to a psychiatrist for an assessment and diagnosis confirmation.

Thank you for raising your concerns with us.

Best wishes

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

Service: Child and Adolescent Mental Health Services (CAMHS) - Bexley

Hi my son got accepted for cahms under 5s last month onbut I haven't hurd anything about this at all I was wondering can some one please talk to me and tell me what's going on as my son is getting worse by the day with attacking everyone in the household
Thanks robyn

Dear Robyn,

Thanks for your comment. We understand that you have now been contacted by a clinician within Bexley CAMHS and that you should expect further contact to progress your son's referral within the next week.

Please do not hesitate to contact us again if you have any queries.

Best wishes,
Dominic Leigh
CAMHS Service Manager

Service: Bexley, Bromley & Greenwich Specialist Perinatal Mental Health Service

I want to get CBT therapy for help with anxiety.
I had help from a lady Kish before but I would like to see someone different
please and do some work on myself as I have a baby and my anxiety is really bad as
I keep worrying that my baby will become ill.

Dear Mhairi

Thank you for contacting us on this matter. We have passed your contact details on to Jolaade Ajiferuke, Manager Perinatal Services, who will ensure that you are contacted back to discuss your needs.

Adrian Dorney
Associate Director
Bromley Directorate

Service: Musculoskeletal Adult Service

Hello, I've received a letter explaining that the Adult MSK service will be suspended at present.
Please can you keep me on the list because I was promised Pain relief injections during 1st lockdown, and if course I'm still waiting. Please keep me on your list so as soon as we can get back to some normality I could finally be oainfree for a while.
Thanking you

Dear Denise

Thank you for getting in touch with us about your concerns. Due to the increasing number of covid cases in this wave of the pandemic, the Oxleas Greenwich MSK service has been temporarily suspended and the MSK staff redeployed to services that support the hospitals treating covid patients.

Many of the patients who are currently being managed by the MSK service have received letters advising them of this service suspension and that we will contact them again once the MSK service resumes normal operation, so please be reassured that you are still on our list.

If you have any queries regarding the letter you have received or are concerned by your symptoms please contact our admin phone number 0208 331 3250, one of our managers has tried to call you today and left a message with this number too. Thank you for your patience during these challenging times.

Rachel Matheson
Associate Director for Adult Community Services

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