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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

268 Comments

I had a nail surgery done on the 12th of May 2017 at Garland Road Clinic by Christian who was an absolute gentle and warm personality and this is to thank him for everything. My toe is healing progressively.
The follow up appointment on the 15th May 2017 was by Karyn at the Fairfield Centre she is also kind and warm. We should be proud of our NHS. God Bless you all.

Hello,

Can you please let me know if Becket secondary schools buy in speech and language. In particular if St Columbus secondary school buy in this service. If some secondary schools buy in this service can you please list the schools close to Belvedere

Dear Amanda

Thank you for your question about speech and language therapy services to Secondary Schools in your area.

Please contact myself on 0203 004 0092 to discuss, or the Special Educational Needs Coordinator at St Columba's School.

Kind regards

Lindsay Malekzai
Lead Speech and Language Therapist

Been using Mental Health services for 25 plus years in all that time seen so many Consultants & CPN'S l have lost count. My current care coordinator is the worst that l have had. Hardly ever gets in touch makes appointments to see me then doesn't turn up or call me to say they are unable to make the appointment. I get blamed for not attending CPA meetings even though the care coordinator has neglected to inform me.

I have used both the slade and Brookhill children centres breastfeedng groups while on maternity leave with both my children back in 2014 and this year.

I found both groups extremely helpful socially: you get to get out of your own nest, and compare breastfeedng experiences with other mums, which is great in itself.

What I found different though between the two groups is the level of professionalism and technical skills of the breastfeeding consultants (not sure if this is their actual title). I had very difficult breastfeeding experiences with both my children, going through mastitis, blocked ducts, thrush, shooting ductal thrush, nipple blisters, nipple trauma etc... when I had my first child, i didn't know any better, this was my reality and I've endured breastfeeding through the pain. I talked about my issues at the slade, but did not get much of a technical support at all, so I just kept going with the pain and poor weight gain for my baby. This year though, I happened to go to the slade one day when another consultant was attending covering for the usual lady. I get to talk to her because she actively came to me asking how I was doing. So I express my pain, once again, my baby not latching at all, the struggle and the disappointment. From my story she thinks it might be a tongue-tie problem, so she examines my baby there and then and finds out it is in fact tongue tie. After a second consultation she referres me to King's tongue tie clinic and I soon after had the division operated for my baby. I have since been breastfeeding my baby to my owe and wonder! I want to thank Isabelle Pressac for her work and dedication, it truly made a difference!

I can see that her and her colleague's approach at Brookhill' breastfeeding group is very attentive and technical. and I am wondering whether this shouldn't be the case at all breastfeeding groups....thank you!

Dear Maria

Thank you for taking time to share your feedback after using our breast feeding groups. We have passed your thanks and praise on to Isabelle.

We are very pleased to hear that the feeding problems with your new baby have been resolved so effectively. We are always working towards improving our services and have provided our Breast Feeding Advocates with additional training regarding management of tongue tie since the time when you were visiting our breast feeding group with your first baby.

If you would like to discuss your experiences of using breast feeding groups in person, please contact me at ellenshelly@nhs.net

Kind regards

Ellen Shelly
Head of Public Health Nursing for 0-4 years

I seem to misplaced the 1 year form that I received.

where can I get another one? Or can I request one to be resent?

Thanks

Dear Glory

Thank you for taking the time to post your query.

I know that Chris Mulcair was able to speak with you this morning and we are pleased that your daughter is making good progress.

We have arranged for a new form to be sent out to you today.

Best regards

Stephen Whitmore
Director of C&YP Services

Hello there,
I may have to cover the cost of TMS myself.
Can you please advise on the pricing of this treatment.
Kindest regards,

Paul

My son was referred by his school to be assessed for ADHD. Received a letter today saying his has been refused as he only has some difficulties. I think this is unfair. As he doesn't have behavioural issues his not going to have the assessment. He is struggling in school and falling behind his peers. How do I go about appealing the decision to refuse his referral?

Dear Katie

We are sorry that you are unhappy that your son was not accepted for as assessment for ADHD.

Maria Tanner (Service Manager) has tried to contact you and will call again to explain the reason that this decision was made.

Kind regards

Stephen Whitmore
Director of C&YP Services

Hi, The day you have weighins in my area (se28) I work and so i am unable to get to get her weighed. I don't drive so it is hard for me to get anywhere else.

What is the best way to get her weighed please ?

Dear Sanel

Thank you for taking the time to post your query.

Our East Health Visiting team offer three health visitor or nursery nurse led Health Advice Sessions per week, across the Abbey Wood and Thamesmead area.

These are Discovery Children’s Centre, Battery Road, on Mondays 12.30 – 3.30, Abbey Wood Children’s Centre, Dahlia Road, on Wednesday 12.30 – 3.30 and Waterways Children’s Centre, Bentham Road, on Friday 12 – 3 pm.

If none of these sessions are convenient for you, you are very welcome to use any of the other health advice session that we offer across Greenwich. The full time table is available on our website, and the sessions that might be most convenient to you are:

Brookhill Children’s Centre, Brookhill Road Woolwich on Monday 9.30 – 12.30

Or Cardwell Children’s Centre, 118 Frances Street Woolwich on Tuesday 1 – 4 pm

You may also find that there is a session being held near to your work place or childcare, and you would be welcomed by the health visitors and nursery nurses at any session that you find convenient.

Below is the most up to date guidance on weighing babies and young children:

Weights measured too closely together are often misleading, so babies should be weighed no more than:

once a month from 2 weeks to 6 months of age
once every two months from 6 to 12 months of age
once every three months over the age of 1 year.

However, most children do not need to be weighed this often; families are very welcome to attend for advice without having their baby weighed.

kind regards

Ellen Shelly
Head of Public Health Nursing 0-4 years

Could you please tell me what the best referral route is for a child suspected as ASD? Is it via Bexley CAMHS or Bexley Community Paediatrics? Can schools make a referral for a child who is educated in one borough but lives in Bexley and has a Bexley GP?
Thanks

Thanks for your enquiry.

All children with a Bexley GP can be referred for an ASD assessment through their school to Community Paediatrics on the referral forms that schools in Bexley are able to access.

If your child's school is out of area they can request a copy via our Bexley Single Point of Access which can be contacted in the following ways:

Telephone: 0203 004 0092

email: oxl-tr.BexleySCS-SPA@nhs.net

Kind regards

Stephen Whitmore
Director of Children and Young People's Services

Erith Centre is awful. It is next to impossible to contact anyone for any reason. The main phone line assaults you with an engaged tone and the direct lines ring off. If you need to change or cancel an appointment for any reason it is impossible. This has caused me huge anxiety. I just got cut off seven times and told I cannot change me appointment because they don't take messages. I have autism and cannot handle not being able to send a simple message to change appointments without going through hell on the phone, being cut off, ignored and offered a rejected tone. I feel so sorry for everyone with my needs or worse, or low levels of understanding, because there is not even a ismple message to tell you you have called the right place!! The total pack of communication and fear of being rejected by service for missing appointments I can't make change or cancel have lead me to feel, after over a decade of depression and undiagnosed autism (now diagnosed) to feel I cannot access the therapy I crave because of the inneficient, ignorant, intentionally unhelpful managers, admin, process and policy. Erith centre is just another broken bit of the NHS and a sad waste of money.

Dear Jack

Thank you for letting us know this, and I am sorry to learn how frustrating and disappointing your experiences were.

I would certainly expect our staff to communicate rapidly and clearly with you, and to try accommodate any requests for information or changes in appointments.

I will contact you separately to learn more about this.

Kind regards

Dr Derek Tracy
Clinical Director

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