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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

714 Comments

Why is there no email address on the page? The telephone number goes to voicemail so Its not helpful to not include a contact email here.

Dear Elizabeth

Thank you for your comment. Apologies for the inaccurate detail on our website and thank you for bringing it to our attention. I am glad I was able to speak to you earlier to explain the actions I have taken this morning in order to improve communication with the ALD day services team.

kind regards

Kaye Jones
ALD Day Services Manager

What is the current situation regarding drop ins after the recent lock down? Also am I able to do a self referral for my daughter to be assessed for her limited speech at 15 months?

Dear Sarah

Many thanks for contacting us regarding our Speech and Language therapy service in Greenwich. Unfortunately, we are currently unable to run the drop-in clinics due to Covid, however we would be happy to accept a self-referral for your daughter.

Please email our team at oxl-tr.askinttherapiesadvice@nhs.net and someone will be in touch with further information.

Many thanks

Victoria Soper
Service Manager Specialist Children's Services

A brilliant practical based therapy. But it is not passive treatment, it requires active engagement. My therapist (Leanne) was wonderful. She balanced structured sessions based on my previous weeks issues. I never felt pressured for a moment to talk about things I did not want to talk about.

Referrals via the website was seemless way to self refer. I would recommend to anyone struggling or starting to struggle with anxiety and depression. Fantastic service. Thank you.

Dear Jan

Thank you very much for taking the time to give us feedback about your experience of Greenwich Time To Talk. It can be very anxiety provoking, taking the courage to refer oneself to a talking therapy service. Your feedback may spur others to take that first step.

best wishes

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk

Hi, I need to remove an IUD device as it's period has expired. Have unsuccessfully tried to make an appointment by phone. Could you please let me know how should I proceed? Thanks.

Dear Cynthia

We are sorry you are having trouble getting through to the service. Because we cannot remain covid-secure and offer a walk-in service during the pandemic, we are experiencing very high call volumes. We are doing our best to answer calls as quickly as possible, and ask that you keep trying and people can get through but unfortunately there is a high demand.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I had the Pfizer Covid vaccine at the Wensley Close centre Eltham on Jan 29th but have not had an appointment for the second dose. Can you advise please?
Thank you

Dear Gareth

The vaccination service at Wensley Close is not provided by Oxleas. People attending Wensley Close are by appointment only, invited by the GP Federation on behalf of their GP practice. You can contact the national booking line 119, or wait until contacted by your GP or GP Federation for the second dose vaccination there.

Best wishes

Jane Wells
Director of Nursing

Hi, I’ve asked my doctors surgery for a prescription for a “freestyle Libre 2” constant blood sugar monitor.
Without success.
Im trying to get my blood sugar in order with exercise and a low carb diet.
Would you be able to prescribe this for me?

Thanks
Matthew

Hi,

My partner has admitted to me that he has thought of suicide recently and seems to suffer from depression but has not been diagnosed yet. He is reluctant to get out of bed/eat anything or see a doctor. He has recently reached out to Mind but I think he has decided to give up again and wont seek help himself, therefore how do I go about seeking help for him to speak to someone regarding this.

Thanks

Dear Rebecca,

Can you please contact our Urgent Advice Line on 0800 330 8590, they will be able to help and advice the best action to take and support you through this very difficult period. They are available 24 hours.

Best wishes

Francis Adzinku
Associate Director of Mental Health

I have been told that there is a 42 month waiting list to be seen. I have been referred by Oxleas Erith Center and met the Autism spectrum. I also struggle with sever OCD and feel let down by Oxleas having been under them for 11 years with them unable to help treat me regarding the OCD. I’m desperate for help and I have no where else to turn to. Please could you give me some information about what outcome I can expect.
Kind regards
Sam

Cahms is not a service that supports children . My son has anxiety and has been left after numerous phone calls and emails from myself and my sons school and social services and you dont replie.they dont care about my family or the suffering my son is going through .
My son is now seven and still you have done nothing for him . Disgraceful service, my son is worse off and no support. Absolutely fuming and stressed with this service .

Dear Shiobhan

Thank you for your message, I am very sorry to read of your concerns.

I have attempted to contact you this afternoon and will try again tomorrow in order to address the issues you have raised.

Best wishes

Dominic Leigh
CAMHS Service Manager

The Greenwich Home Treatment Team has been extremely helpful; I had two mental health crises where I ended up in A & E. Subsequently, on both occasions, I was referred to the Home Treatment Team.
The mental health nurses were incredibly supportive and eager to help. I was impressed with the frequent contact the service made, every day for three days after the crisis and then every other day beyond that for the next two weeks. This provided a secure safety net, knowing that help was only one phone call or visit away.
Meeting the Consultant Psychiatrist Dr Olubunmi Adebowale and Trainee Psychiatrist Dr Georgiana Mandae was encouraging. They are both well trained, empathetic professionals who are enthusiastic in facilitating the calming of a patient’s raptured mental state in order for them to move on to subsequent longer-term care in the Community Team.
They made sure I was prescribed the appropriate medications and wrote professional letters to my college, so my teachers can calm my educational environment as much as possible.
I was very grateful that Dr Georgiana, along with two other nurses, visited my home for one appointment; after I had a terrible experience in A&E, I was about to give up on the mental health service. They came the next day and put forward a plan to make the situation right.
Additionally, I had the pleasure of meeting a nurse named Damilola on numerous occasions, and upon discharge, he reminded me, once you have been referred to the home treatment team, you are a patient indefinitely, so long as you live in the catchment area, you can always call or visit again, if in crisis.
To others struggling with mental health problems and thoughts of suicide, I would tell them; first, you cannot give up; when you enter your troubled season, you’ve got to give it all you’ve got. The only way to get through trouble is to work your way through it.
I know the last year has been a real struggle for many of us in society but do not make permanent decisions over temporary circumstances. The storm will pass, and soon the lockdowns and COVID-19 will be in our rear mirror.
I recommend, if possible, contacting a family member or close friend, to help you and support you when attending appointments, getting medication, and general living through a crisis period. It helps not to be alone and have someone to nurse you back to a stable point.

Other resources I have found helpful and recommend are,

The book, Manage Your Mind: The Mental Fitness Guide
Butler G, Hope T, 2007, Manage Your Mind: The Mental Fitness Guide, 2nd ed, Oxford: OUP.
https://www.bbc.co.uk/programmes/articles/YfRzhXDKSZQxFVn30TlXBj/your-mental-health-toolkit
https://www.samaritans.org/
https://www.beyondblue.org.au/

Thank you for reading.

Dear Luke

Thank you for your kind words for the service provided to you by our HTT. We will make sure the team receives a copy of your email.

We are striving to provide high quality service to all our service users, and we are very appreciative of your time to let us know your experience in using our services. This is the only way we can ensure we are constantly improving.

kind regards

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

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