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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

561 Comments

Service: Greenwich Time to Talk

I had a dozen of sessions with Lilian. She is amazing. She really listen to me, didn't tell I shouldn't feel the way I do but helped me figure it out what triggers those feelings. She recommended a book for me to read and the book is really helping me as well.
Thank you for all the help I received. I totally recommend it.

Service: District Nursing Service

Absolutely terrible. My disabled father was meant to have his ears syringed Thursday and no one showed up. Not even a phone call. I have left a few messages and still no call. I was also told he was meant to have monthly visits and his last visit was beginning of May. Also extremely unhelpful when I called up one weekend to say about a broken bed. Not impressed.

Dear Anne

Thank you for speaking with me regards the issues that you raised on behalf of your father.

I am sorry that following the community nurse's visit in May 2019, no further visits were recorded onto the RiO electronic recording keeping system. This was an oversight on the part of the nurse and I apologise for the concerns this has raised.

I am grateful for you taking the time to check your father's answerphone for our messages regarding visits and for agreeing new arrangements to contact him in the future.

The District Nursing Team lead will call you later today to arrange a visit to undertake all the care that your father requires.

Kind regards

Liz Penn
Operational Manager - Bexley

I would like to say a big thank you to all of the team of podiatrists at the Garland Road clinic for their excellent care I have received over the past years.

Starting with Susanne Olsen and then many other podiatrists finishing with Caryn Mortimer who finally professionally removed my ingrown toenails on Friday 5th July 2019.

Very many thanks again for the wonderful service you have provided. I am so grateful.

Kindest regards

George

Dear George

Many thanks for taking the time to send your message of thanks to the podiatry team at Garland Road.

It means a lot to our staff to receive compliments as they continuously strive to provide an excellent service.

I will pass your message onto Susanne, Caryn and the team today.

Best wishes

Lisa Thompson
Associate Director

Service: Early Intervention in Psychosis Team

My daughter was diagnosed with bipolar affective disorder in 2017 following a number of hospital admissions. She was moved to the ICMT at Yeoman House last year and given a case worker. Her medication was changed in January 2018 and since then she has become increasingly unwell - before this her medication worked well in managing her illness.
My daughter is now very unwell but still neither she nor I have had our calls returned - the case worker is absolutely useless and hasn't done anything at all to support my daughter and her family - not with the monthly pill boxes, the house move or with benefits or even staying in touch. The situation is becoming very difficult - my daughter needs her medication sorted out and a case worker that is prepared to do their job properly - this needs to be done urgently. Yeoman house has failed us before - please don't do it again.

Dear Louise

I am sorry to hear that your daughter is unwell and that she has not had the support required.

Could you please contact me on 020 8301 9422 to discuss further.

Kind regards

Dr Abimbola Fadipe
Clinical Director, Bromley Directorate

Service: Health Visiting Service

Hello,
I live in Eltham, I would like to know where can I self weigh my 2 month old baby. (I went to Eltham hospital but they said that they don't do it).

Hello Elena

I'm sorry to hear that you weren't able to weigh your baby yourself when you went along to the Health Advice Session at Eltham Hospital.

You are very welcome to attend the Health Advice Session at Storkway Children's Centre, Ridgebrook Road, SE3 9QX.

The session is held on Thursday mornings, 9.30am to 12pm.

Storkway has a large space available which allows us to offer both parent led weighing and weighing by Oxleas Nursery Nurses. The staff at the health advice session will be happy to support you to weigh your baby.

Yours sincerely

Ellen Shelly
Head of Public Health Nursing 0-4 years

Some of the nurses were really nice the psychologist Freddie was really nice and polite and helpful i really want to say thank you so much to Freddie and all the nurses who were there to help me and support me with how I was feeling.

Dear Rebecca

We are pleased that you had a good experience on Norman ward and most importantly, that this has helped you on the road to recovery.

We will pass your comments on to Freddie and the rest of the team.

We wish you all the best in the future.

Best wishes

Dr Abimbola Fadipe
Clinical Director, Bromley Directorate

I’m astonished at the dress of your staff at Goldie Leigh site. I have visited recently and can not believe that staff are able to wear skirts as short as they are almost revealing far too much. Is this acceptable for patients to have to see this? The staff I see were entering the adult community building. Can you advise if this is acceptable behaviour? Thank you

Dear Sally

Thank you for your comments. The Goldie Leigh site has a number of services which both staff and members of the pubic visit.

However, the trust does have a dress code policy which we expect staff to adhere to. I will send out a reminder to our staff about the policy.

Kind regards

Helen Jones
Associate Director, Adult Community Services, Bexley Care

Service: Children's Community Nursing Service

how dose it cost to get your child tested as every time my GP keep referral my daughter to you or camsh she gets turned down because she is not the same at school but as told me and our GP that as well if you could get back to me that would be great

Thank you Sarah for your enquiry, we have been trying to contact you to assist. We will email you again or you can contact Kate Medhurst, our Nursing Team manager who would be happy to discuss this with you.

T: 0203 004 0092
E: kate.medhurst@nhs.net

Service: Green Parks House (adult wards)

IM disgusted with the way my daughter is being treated in there my dad used to be a nurse in there he will be turning in his grave now to see how they treat patients it needs know hows in there

Dear Alison

Thank you for taking the time to alert us to your concerns about the care your daughter is receiving. As your father was previously a nurse, you will be very aware of the standards that we would want to maintain. If at any point we fail to do so it is important that we address the situation as soon as possible. We take your comments very seriously and would ask that in the first instance you contact Lawrence Yong, Matron on 01689 880000 to discuss the specifics of your concerns so that we can address the care concerns you have for your daughter. Thank you again for your comments.

Adrian Dorney
Associate Director

Service: Greenwich Time to Talk

Excellent service, it does take up to a month to get access to Silver Cloud, but I understand as the demand is high, which probably outweighs the support team. But it’s worth the wait. I started the Silver Cloud CBT And Muna was my Supporter, she was very good, very caring and keeps in contact once a week. I have just completed the 8 week online therapy and really feel like I am more in control and know how to talk myself out of the low moods and quieten down the ruminating. It doesn’t end there either, you have to continue to put things into practice to become your own therapist and still you have access to silver cloud for up to a year, with lots of support if needed. Very pleased I did this, thank you!

Dear Carole

Thank you for taking the time to feedback on your positive experience of the online therapy provided to you. We will make sure this is passed on to the team.

Best wishes

Iain Dimond
Service Director

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