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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Please note, the website comments section is not a crisis service, and is not monitored out-of-hours.

Comments are moderated and it may take more than 48 hours for a response to be posted. If you need help in a crisis, please visit http://oxleas.nhs.uk/advice-and-guidance/how-to-get-help/

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

783 Comments

Service: Health Visiting Service

Hello, I’m trying to find out where I can get my baby weighed (self weigh). I live in SE7.

Thanks, Jennifer.

Dear Jennifer

Many thanks for your enquiry. Please be advised that Startwell Greenwich are now responsible for delivering the Health Visiting Service.

They can be contacted on 020 8161 0530 or Bromh.greenwich0to4admin@nhs.net and will be able to answer your request.

Many thanks

Vicky
Victoria Soper
Service Manager Specialist Children's Services

Service: Children's Physiotherapy Team

I want to book appointment  to see my daughter she isb1y 7m .My daughter the foot have problem is long time when she walk right foot put it left left put it right  now she shoulder right is hight  left is down and scoliosle  l have bee go to the gp when she 1y 4m but the they say will referrals me go to the physiotherapy l have been wait  long time ago l want to book  appointment to see physiotherapy  thank you

Dear Kristina
.
Many thanks for your enquiry. If you could email your request and contact details to oxl-tr.askinttherapiesadvice@nhs.net someone from the service will be able to offer you the next available appointment

Many thanks

Vicky

Victoria Soper

Service Manager Specialist Children's Services

Service: Children's Speech and Language Therapy Service

Hello could you please tell me how long after a doctors referral the appointment will be ? Thank you

Dear Tom

Many thanks for your comment. Someone will make contact with you today to discuss your query further and
provide you with an approximate waiting time for the service you require.

Many thanks

Vicky

Victoria Soper

Service Manager Specialist Children's Services

Service: Oxleas Immunisation Team

My daughter (y2) had surgery last week, we missed the consent form for nasal flu (woodhill primary school) but the school is not able to send me that form. Could I found the consent form online and download it?

Dear Alberto

Many thanks for contacting us. Someone from the Immunisations Team will contact you today and complete the consent process with you over the telephone, in preparation for the vaccinations at Woodhill Primary School next Thursday

Many thanks

Vicky

Victoria Soper
Service Manager Specialist Children's Services

Service: Crisis Resolution Service

I have been calling the crisis line and htt for over hour and no one is picking up. I need foi as I feel I numbet is blocked

Dear Leanne

Thank you for your comment and I am sorry to read the difficulty you have experienced contacting the services. We have not reported faults on the lines you have mentioned.

Please ring 0203 953 6410 for the HTT and 0800 330 8590 for the Crisis Line.

Regards


Sophia Ploumaki
Associate Director Greenwich Mental Health Services

Service: Child and Adolescent Mental Health Services (CAMHS) - Bromley

I contact the go to have referral for my 9 years old son they said we can’t help you ask the school , I called the school they told me I can’t help u u have to contact ur self the camhs , I called the centre they didn’t let me make any enquiries, I don’t know from where to start , my son is not feeling ok and am not
Getting support from anyone , am really sad this subject must be priority specially for kids

Dear Dana,

We are sorry to hear about your experience.

Bromley CAMHS will contact you to talk through your concerns and help you to think about which service may be most suitable for your son at this time.

Kind regards
Sheena

Sheena Gohal
Associate Director, CAMHS
Children & Young Peoples Directorate

Service: Bexley Memory Service

Hello,
In February this year (16th) I came for an assessment with a Doctor in respect of my worsening memory loss. I have since lost 5 jobs due to my memory loss and being unable to retain anything which is said to me. I am having trouble taking in/registering what is being said to me and have to take time to think of the words to form/use in order to be able to answer. I would very much like to be re-assessed and to speak with somebody. I am worried that I will not be able to hold down any job in the future. My wife has to write me lists other wise I forget what I am supposed to be doing. This is getting me down and worried although I do not feel anxious but do get panicky when I am trying to do something if I am unsure what/how to do something.

Service: District Nursing Service

Hi ,we are grateful for the good care provided by District nurse Akissi to My mother
Many thanks to greenwich district nurses team .

Hi Duja,

Thank you for writing to us about the great care your mother has received from Akissi, one of our District Nurses. We will pass the compliment to her and her managers.

We really appreciate it when patients, families and carers take the time to send us feedback. Please wish your mother all the best from us too.

Regards

Rachel

Rachel Matheson
Associate Director for Adult Community Services
Greenwich Directorate

Service: District Nursing Service

I just wanted to say thank you to each and every nurse who looks after my father. Both he and my mum were a little nervous about having strangers in the house but after just a few visits they are completely at ease.
I live in lreland so was also a little nervous about their care. However after a few teething issues, mainly due to incorrect discharge paperwork by the hospital things have settled down and are running perfectly.
They are all very kind and some even put up with their over amorous 14 year old dog Toby.
Please pass on my thanks.
Glen

Hi Glen,

Thank you for taking the time to write to us about the positive experience your father has had with our District Nurses. We really appreciate receiving feedback from families and we will share your comments with the teams.

We also wish your father all the best now that he is out of hospital and being treated at home.

Kind regards

Lisa
Lisa Cooper
Associate Director Adult Community Services
Bexley Care Directorate, Oxleas NHS Foundation Trust

Service: Community Mental Health Teams for Older People

I am very satisfied, and pleased, that you have someone called Sue, who works at market street adult mental health. She has been amazing and has always put my needs first. Communication is great and always updated.

Hi Nicole

Thank you for your lovely feedback. Really glad that you have had such a positive experience. I have passed your comments on to the team.

Best wishes

Pete
Peter Ley
Service Manager
Greenwich Working Age and Older Age Mental Health

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