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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

238 Comments

Why has my daughter only been offered a one year check if according the form we fill in and return (at our own expense) it looks like there might be problems? I thought every child received a one year check with a health visitor? Her peers that live close by have all been offered appointments and have to take the form with them. I'm not worried about my daughter but it seems like a very easy way for child with problems to fall through the gaps.

The clinic based in eltham, known as 'The Eye', does it share the same opening times as published here?

I've just found out I've been discharged from Erith Centre. Not because they informed me, but because after 3 months of chasing and waiting to hear about my therapy appointment, I call them today to find out I have been discharged because they "Increased my AD dosage" and discharged me straight away after. Surely this should not be allowed? Aren't you meant to offer medication AND therapy?!

Previous to Oxleas, I was on the waiting list with Mind for a year and half only to finally be told I cannot be helped by them and need to be referred to Oxelas. 3 years after being on waiting list after waiting list, I'm now at a loose end.

I feel I have been misdiagnosed, my tablets still aren't working even after being increased, and no one I ring seems to care at all, especially the Erith Centre. What can I do?!

Dear Amy

I'm sorry to hear about this. I will contact the Erith centre and ask that a senior manager contacts you shortly to discuss this with you, to try understand which clinical decisions were made and why.

Dr Derek Tracy
Associate Clinical Director

WORST PLACE EVER. People are there to get better and no one seems to be getting any correct treatment in this place.

Dear Jodie

I'm sorry to hear about your concerns.

Could you contact me to give me more detail so that I can look into this?

My email is derek.tracy@nhs.net.

Kind regards

Dr Derek Tracy
Associate Clinical Director

I would like to say that I think that it is more than unfortunate that the one year review, previously undertaken in the home by a Health Visitor, has been replaced by an email.

Dear Veronica

The service from health visitors changed last September to offer a new way of offering our services. In the past, one year reviews were occasionally completed at parents’ homes, but also in clinics, Children’s Centres and GP surgeries.

A series of ‘Key touchpoints’ have been introduced, beginning during pregnancy and continuing through the early weeks of life and throughout the school years.

There are new options for families to access the key touchpoints, and our teams will ensure that each child and family has at least three face to face key touchpoint contacts before their child starts school. Many children will receive up to seven face to face key touchpoint contacts, and our health visitors and school nurses will also be offering some families additional, personalised support at times of need.

At each of the key touchpoint times for 0-4 years, families will receive an email providing health and development related information, with links to online resources.

In the case of the 10-12 month review, all families will receive the email or a letter, with an invitation to bring their baby to the Health Advice Session to discuss their progress. If any concerns are identified a face to face review of the baby’s health and development will be arranged.

If you have any concerns, we can offer a one year review, or if you would like to attend your local HV health advice drop-in we will be pleased to offer any advice or support you need.

Please feel free to contact me on 020 3260 5185, or email me at helen.day-barnes@nhs.net if you would like to discuss this further.

Best wishes

Helen Day Barnes
Service Manager
Public Health Nursing Services

I've recently started using this service and have had 3 sessions so far, however, I do not feel that CBT in this way is beneficial to me. I feel as though I never get an opportunity to actually talk about my life and my feelings and why I sunk into a depression in the first place. I thought the session would be me talking about my life and my feelings and not filling out forms all the time and having to read booklets. I do not feel as though anything is being accomplished. Is there anything I can do?

Dear Lydia

Thanks for letting us know.

Different interventions can be useful for different people, and it's certainly a great idea to let a treating clinician know your thoughts on what is helpful and what is not.

I will pass your comments on to the service lead, but I would also recommend that you broach this directly with your therapist when you next see them.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Dear Lydia

Thank you for your feedback about your experience of GTTT.

It sounds like you are receiving guided self-help from the service, which is offered as a first line treatment to the majority of GTTT clients. If this is not helping you, do please tell your Psychological Wellbeing Practitioner and they can discuss other treatment options with you. Whether the treatment is helping or not should also be picked up in the sessional outcome measures (forms) you are doing.

It is a requirement of the Department of Health that we ask clients to complete these outcome measures every session, but these can be sent to you ahead of the session so you can complete then online and not take up the time in your appointment with the practitioner.

I hope that your experience of the service gets better.

Best wishes

Katy Grazebrook
Clinical Lead
Consultant Clinical Psychologist

I just wanted to say a big thanks to Hazel Jones, who my wife and I visited in Erith in January as we couldn't get our baby girl feeding properly.
Hazel gave us lots of time, found out our daughter was tongue-tied and referred her to hospital for a division immediately.
Besides the practical help, she was extremely caring, as she realised what a big deal this was for two tired, overwrought new parents.
It did seem as though there was more demand for help than one midwife was able to deal with though, but we are extremely grateful for the help we got.

Dear Sir/Madam,

As I live in Grove Park, could you tell me the best centre to attend so that I can get my little one weighed please?

It doesn't let me do a postcode search to find it myself!
Thanks so much!

Hi Zara

Grove Park is a Lewisham address, not Oxleas.The nearest Lewisham clinic is 37 Marvels Lane Grove Park SE12 8NP.

kind regards

Tony (Comms)

Are the advice sessions on the leaflet up to date as the leaflet is from 2012?

Dear Kirsty

Thank you for your enquiry. We have been in touch with you directly and provided you with up to date information.

The following should help other parents in Greenwich and Bexley:

Bexley Children and Young People's Speech and Language Services

For children and young people of any age you can call 0203 004 0092, give your name and a contact number and a therapist will call you back.

For children under 5 with a Bexley GP, there are monthly Speech and Language 'Drop-In' advice sessions.

The sessions are held at:

St Augustine's Children's Centre: Tuesday 21/2/17, 21/3/17, 18/4/17 9.30 – 11.30am​

Danson Children's Centres : Term time first Wednesday of the month 1/3/17 9.30-11.30 am

http://www.bexley.gov.uk/childrenfamilies​ for more information

Greenwich Children and Young People's Speech and Language Services

We welcome your contact for advice. For children and young people of any age you can call 020 8836 8621 and be given information on how to make a referral to our services if you have concerns.

For children under 5 with a Greenwich GP, there are monthly Speech and Language 'Drop-In' advice sessions.

The sessions are held as follows:

4 Wensley Close
First Friday of every month 2pm - 4pm

Ferryview Health Centre
First Monday of every month 2pm - 4pm

Plumstead Health Centre
First Tuesday of every month 2pm - 4pm

The Greenwich Centre
First Thursday of every month 2pm - 4pm

Rachel McMillan Children’s Centre
Second Tuesday of every month 9.30am - 11am

Cardwell Children’s Centre
Second Wednesday of every month 1.30pm - 3pm

Waterways Children’s Centre
Last Friday of every month 9.30am - 11am

(Please note these advice sessions may be changing in the near future as we introduce a new integrated model in Greenwich. When this happens we will ensure information is sent out to assist local parents)

Parents can also email for advice.

Parent e-mail address - oxl-tr.AskSLTAdvice@nhs.net

All emails will be responded to by a Speech and Language Therapist within 5 working days.

For more information access:

http://oxleas.nhs.uk/services/service/childrens-speech-and-language-/

Best wishes

Stephen Whitmore
Director of C&YP Services

Really the best service I have received the psychiatrist was fantastic and seemed to get my symptoms straight away. I felt listened to and understood like never before. It is a shame the administration staff I spoke to were really unorganised and seemed abrupt and evasive. My appointment was delayed by months because of administration errors. But doctors highly rated.

Thank you for the feedback, and I'm especially pleased to hear about your very positive experience with your psychiatrist.

I am disappointed that you weren't treated the way you expected by the administrative staff. If you would like to email me directly with the doctor's name and where you were seen, I'll make sure that both bits of feedback are anonymously passed to them, including reminding all staff about the need to be courteous. You can email me on: Derek.tracy@nhs.net.

Dr Derek Tracy,
Associate Clinical Director

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