Your comments

I have had two hospital admissions at Oxleas House in the past. I was on Shrewsbury ward and then Maryon ward. I will say that the staff are very grumpy, moody, loud, and unapproachable. It's not a kind of environment I would like to be in again and even when my mental health deteriorates the last option that I want is to be admitted in a place like this where are staff can be scary at times and treat you like your in prison (agreed with the comment above) Staff will handle in ways which are not appropriate and try show their authority and power in a condescending manor not realising that it could upset others and being rude to others when you have been kind to them. I have had staff just walk in my room without knocking, snatch things out of my hand. I don't like the doctors either. They think they know everything and then act like they are the best in the hospital walking around and rushing around like lunatics ignoring other patients when they have said "hello" or "hi" I felt at times the staff were unfair and always wanted things their way. I have noticed one staff member that worked on shift nights on Shrewsbury ward to be extremely arrogant and rude and the way she spoke to me was not very nice. You can't treat people like that it is ok to treat people the way you want to treat them oh yes, because your trained staff members who think they know everything. We are unwell patients who need proper care and treatment not staff members being rude and uncaring. I will say though they always seem to be alert though I have never had any issues with the staff on the wards not being vigilant at their jobs they are provided e.g. checking the room at night or checking to see if other people are ok and well. They could do with more mental health training around autism though and could be more compassionate and kinder. The ward manager is unpleasant I have met him before and he is very rude the way he speaks to people and other people who are staying on the ward including staff.

I want say a huge thank you to the Bexley Rapid Response Team.

My 92 year old mum has been unwell for the last few weeks and after many GP/111 phone calls I was advised to contact Rapid in the hope to avoid a hospital admission.

The team came the same day, her needs were assessed, equipment ordered & delivered the following day. GP contacted to adjust pain meds. We are seeing progress & this has been largely to due to the commitment of the team. And in this current climate, she received a courtesy call at the weekend to ‘check all was okay’

Mum doesn’t have internet, she’s of a generation where the cloud is in the sky & snowflakes fall in winter...so she asked me to post her thanks. Especially to Richard, the physio and Nurse Chiddi

I really need some help
I’m struggling with my mental health at the moment and I don’t know who to turn to . I’m on antidepressants and they’ve been increased to 30mg a day this was from Monday 16th March but they don’t seem to be kicking in yet I’m feeling really low and I have a family to look after.

It is virtually impossible to get through on this telephone number. I have contacted several times, I am told I'm in a queue and my call will be answered shortly. After 45 minutes, I get cut off! Is there any other way to get through as I really need some help with my Cervical Spondylosis symptoms..

Absolutely amazing service. I was struggling without knowing why and it helped me figure out what was going on in my head and learn the skills to deal with it and take these skills away with me to use in the future on my own. The initial waiting list was long but as this is a free service and NHS are underfunded there wasn’t much I could do about that. When I did get offered appointments, they were regular at the same time and day each week that suited me. I had phone calls which were around 30-40 mins a week. It has changed my outlook on life and I feel much more able to cope with things that are thrown my way. It’s taught me to change bad habits of avoidance and be more positive! Would recommend to anyone struggling with anxiety or depression. It’s worth a try at least! If it’s not for you, you haven’t lost anything, and can try the next option. I would definitely go back if I ever fell back into not being able to cope.

Hello
I was referred to you by my doctor at Bexley Group Practice in Upper Wickham Lane.
I have been having a lot of pain in my left knee after having a fall. I think I may have torn something behind my knee. Could you please advise if a xray can be taken to see if there is any damage ?

Thanks

Sylvia Rothwell

What service. Attended today at Market Street to a pre-booked appointment following another on Friday at Bexleyheath. The staff a both centres are fantastic, from the receptionists and the nurses and especially Dr Ulrika. All were very kind to a very nervous patient and the outcome of my treatment was very positive. Thank you all and I would recommend both teams to anyone. A credit to the NHS all of you!

Very disappointed got refered to HTT after ringing crisis line had one appointment then saw the doctor and no one has contacted me in 2 days I feel rubbish and now feel even worse as feel forgotten about by a service I thought I could count on and turn to.
Thanxs very much no have no where to turn