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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

500 Comments

My partner, who is a diabetic, injured his foot at the beginning of December. After a few days we were referred to Manor Brook Podiatry clinic and received excellent treatment and advice from Emma Pearce. His foot has now healed and we are grateful for their advice and follow up. This is an excellent service.

Dear Marion

Many thanks for your positive feedback about your recent encounter with the community podiatry team at Manor Brook Medical Centre.

I am delighted that Emma provided excellent care to your partner and that his diabetic foot injury has healed without complication.

Emma has been a valued member of our team for many years and is very experienced and highly skilled. The podiatry service as a whole always strive for excellence so I will be sure to pass on your lovely comments to them.

With kind regards

Catherine Edmeades
Head of Profession Podiatry.

I am a final year undergraduate student in Psychology, looking to gain some experience before I move on to further study in child clinical psychology. I was wondering if any of the CAMHS services in Bromley offer any form of work experience for final year students who are very serious about pursuing a career in the field?

I look forward to hearing form you,

Kind regards,
Martyna

Dear Martyna

We welcome interest from students wishing to gain work experience in CAMHS.

For Bromley CAMHS, please contact Jasmine Randhawa, Placements Co-ordinator at Jasmine.Randhawa@nhs.net.

Kind regards

Lesley French
Clinical Director and Head of Psychology, Children and Young People's Services

I have been asked to return a call regarding my son. I have rung numerous times and got the automated reply telling me to hold as "my call is important and will b answered" . I wait on hold with the same message repeating then just get cut off. I have had this happen continually for 5 attempts now. If there is nobody there to take the call please state that rather than just cutting me off .

Dear Elaine

I am so sorry to hear about your problems with our telephone system. I have asked the admin manager at Yeoman House to arrange for you to be contacted about the issue regarding your son.

On Monday she will look into the problems you describe with the phones and report any faults to the provider.

Many thanks for bringing this to our attention and please accept our apologies for the inconvenience caused.

Kind regards

Estelle Frost
Service Director

My child is 7 she is wetting the bed nearly every night and more than once a night she says she can not feel it

Dear Daisie

We can offer an appointment at one of our clinics for you and your daughter. We will contact you directly with details.

Please see the new website for our drop in sessions across Greenwich: www.oxleas.nhs.uk/CYP

Kind regards

Stephen Whitmore
Director of C & Y P Services

Got an assessment only to be told that I cannot benefit from counselling with you guys.
I don't know where to go to now, I can't afford a therapist...

I am a key worker who assisted a young asylum seeker to Fairfield Centre in Charlton. He was very well looked after by Caryn Mortimer and was told the procedure step by step.

The young person also had an interpreter, however Caryn made the young person feel at ease and communicated very well..

Even though the young person was nervous Caryn reassured him and the operation went very well.

Thank you

Dear Gurpreet

Many thanks for your positive feedback about your recent encounter with Caryn and the nail surgery team.

I am delighted that Caryn provided excellent care to the patient and was able to put him at ease by explaining the procedure step by step.

She has excellent rapport with patients and is skilled at allaying anxiety and nerves.

Thank you once again for taking the time to pass on your positive comments. I will ensure to feed this back to Caryn.

With kind regards

Catherine Edmeades
Head of Profession Podiatry

Dear Sir,
Could you help me, in 1983 I had a benign Astrocytoma exhumed from the centre of my brain, “Para ventricle”, The operation was carried out privately due to the NHS refusing to fund the operation, because of the size and the depth of the tumour in my brain.

In 2008 I suffered a stroke with-in the Putamen that was wrongly diagnosed as Epilepsy due to my medical history for a few years.

It was only because I went back to my original Neurosurgeons team, who diagnosed the infarct in the Putamen area of my brain. Can you do anything to help me?

Dear Mark

Please contact your GP and ask for a referral to the Greenwich Community Neuro Team at Oxleas.

Once this is received we will be in touch with you to establish what your difficulties are, what we will be able to do for you and any rehab/support we can offer.

Best wishes

Ishbel Gray
CAR and Dietetic Team Manager

My youngest son is 2 next month. How do I arrange his 2 year check - will someone call me? Will a receive a letter in the post? I am based in Chislehurst. Many thanks. Sophie

Dear Sophie

Thank you for contacting us.

You will shortly receive a letter inviting you to call the Central Admin Team to book a two year review at your preferred location.

The nearest venue to Chislehurst is Castlecombe Children and Family Centre.

Please contact us on 0208 836 8621 if you wish to speak to someone in the Health Visiting Team.

Best wishes

Loretta McGurry
Head of Health Visiting Bromley

Can I just ask at the health advice clinics also the place where you can have your baby weighed?

Dear Lucy

Yes, you can have your baby weighed at any of the health advice sessions.

Self weighing facilities are also available at the Crown Medical Centre on Thursdays between 1:30 and 3:30 if you solely want to weigh your baby.

Best wishes

Loretta McGurry
Head of Health Visiting, Bromley

AM ABSOLOUTLEY AT MY WITS END WITH CAHMS.
MY SON HAS BEEN HAVING OUTBURSTS OF UNCONTROLABLE BEHAVIOUR. HAVE CONTACTED CAHMS SEVERAL TIMES FOR HELP, EACH TIME SOMEONE SAYING THEY WOULD GET BACK TO ME BUT...NOTHING!! MY SON IS KNOWN TO THE TEAM AND WE DESPERATLEY NEED HELP. BUT WE ARE JUST BEING IGNORED. MAYBE TRYING TO CONTACT YOU THIS WAY WILL HELP BECAUSE NOTHING ELSE SEEMS TO.
AS A FAMILY WE FEEL TOTALLY LET DOWN BY YOUR 'SERVICE'.

Dear Natalie

Thank you for taking the time to leave a comment on our website. We are very sorry that you did not have your calls returned by the clinician.

Following our initial telephone call on Friday, I arranged for the allocated clinician to call you and arrange an appointment for 11 December for a review. I said in our second call that she had been planning to return your call on Friday and can only apologise for the delay.

Although we try to return calls on the day, it is not always possible due other clinical commitments and emergencies.

However I also agreed with you if in the event that your calls are not returned in a timely way for you, to ask to speak to a manager or senior member of staff.

Kind regards

Dorothy Pilling
Bexley CAMHS Operational Manager

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