Your comments

The Heights have a problem with the telephone service. Not for the first time I have spent an hour trying to get through, for an urgent matter. Once I had to go there in a distressed state to get turned back to my gp. The psychiatrist I see is an old dinosaur, the word holistic will never cross his lips. Greenwich residents deserve better. So glad I now fall under a surgery in the borough of Lewisham. I would like to change my consultant. He is bored and blinkered. In a crisis, not getting through to the Heights I was forced to go privately and got an appointment next day 9am with a consultant who I immediately knew was neither tired nor judgemental and had a cultural resonance with me that would improve my chances of gaining long lasting help. Please indicate where I should address my request to change consultant. Thank you.

I have found the care in the mental health sector to be horrenrorous. The majority of front line staff meant to be support vulnerable adults in a mental health crisis does in no way follow the supposed charter of respect and open communication. I have experience whilst under oxleas care of medical negligance ranging from not being given information on my care. To disporonate use of force in restraints causing bruising which I was denied the oppertunity to have recorded. Medication being withdrawn without my consent even though withdrawal is known to be potentially fatal. A expensive smartwatch apparently disappearing. Intimidation on a verbal and physical level repeatedly during stays in Avery ward. As well as being assaulted by another patient and witnessing another patient pass out three times and staff who had clear vision from the office which they stayed in all day did not respond or carry out any medical checks. I believe the majority of staff do not believe they need to develop communication skills or even how to speak to others with respect because the people they are dealing with are at their most vulnerable and I admit maybe most volatile. Staff know that they can intimidate and once a section is imposed they can just send you too a more secure hospital if they regard you as difficult. Which I may add I greatly perfered as the restrictions in place were not used punitively..the staff were better trained in communication and de- essclation as well as being more involved with the patients. I have made official complaints andvthe responces never fully resolved any issues and blantently overlooked the most important ones. There was no respect or communication with me. It was not dealt with in a quick or efficient manner and the response that I found so unsatisfactory triggered me to a attempt on my life that resulted in a 4 day coma. I have since made another complaint and when I tried to escalate it I was told that I needed the letter to prove that oxleas had finished their own complaint. I have not got around to finding the letter which I probably screwed up and I am currently trying to muster up the emotional energy to complain again...probably in vain...probably to yet again be made to feel disrespected and devalued...probably the issues I have raised and took me energy and courage to raise ranging from unproffessislism....medical negeligence to possible criminal charges will probably be minimised.
On the plus side I would like to praise The facillitators of the SUN.
And the staff I have met at Market street
and also The receptionists at Ferryview Oxleas as I have always found they are proffesional and respectful and have always put me at ease! Oxleas house staff...take heed!

I have just gone on this thread which is specific to oxleas house mental health and every comment bar one or two are reporting unsatisfactory experiences...poor communication skills and disrespect shown by staff. poor ward mangement and patient care. incompetance...and Mr Derek Tracey thank you for ticking the boxes with your responses of how sorry you are to hear each individual comment...but surely your noticing the general theme and even now nothing has changed so please dont just say how sorry you are...that is no consolation to the vulnerable people being affected. Actually do something.

My daughter has just turned two and I have not yet received anything in relation to her two year review.

I am keen to ensure this is done as I did not receive any text or letter offering an appointment for her 10-12 month health review and was told by my GP that I will be offered a home visit which never happened. Instead I received an email with a list of milestones which I get from apps, this was insufficient.

Hi,

My son is turning 2 next week & I understand we are meant to have a meeting with a health visitor to check his development etc. Is that correct? Problem I have is I work the days the health visitor is available at the centres near me (I fall under the South team). Please advise what I should do in this situation?
Many thanks,
Sara

A Saturday clinic for men only is discrimatory - it’s sexist and there is no justification for it. Women are just as entitled to be able to access the service as men are, both should have an equal opportunity to access the service on Saturdays. This is 2018 for God sake, not the 1800’s.

My neighbour who is 70 has been trying to get help unsuccessfully, with her mental health. She is extremely distressed about almost everything and yesterday evening she called at my door crying and distressed again, this time saying she was feeling suicidal. I am at a loss as to how she can get help, she said her GP does not help her.
Would you advise me or her how she can get help as I fear she may follow the same path as her mother.

My son has been neglected by Camhs since a small child. They refused to even admit my son had any mental health problems. Until a judge ordered a private Dr to see him. He was given a diagnosis straight away and referred to the Michael Rutter Centre. They are amazing. Unfortunately the help came too late for my son and he now has a conduct disorder and is a danger to himself and the public. If only they understood he will cost the government more now in a life time than if they invested money now into these young people. They could give them the skills to live successful lives. It's neglect of a child and it's heartbreaking

I am very nervous with any sort of medical appointments and usually faint or vomit when I have any type of injection or experience any such medical treatment. Caryn was exceptionally charming and caring. She made me feel at ease when I had my first appointment for my ingrown toe nail removal. She did not rush the procedure and made me feel real calm. On visiting again to have the dressing changed Caryn was really kind and lovely again. She made the whole experience pleasant.

My one negative in this experience is that my appointment was cancelled due to a podiatrist being ill. I was told I would be given a new appointment the following week. I called and emailed several times and had no communication until three days before my appointment when I received a reminder for my new appointment via text. Fortunately I was off work and able to attend, however, had I not been I would not have been able to do so. Lack of communication for over a month I feel is not acceptable.

I do not want this to taint the excellent experience I had once in Caryn's care - however, this does need to be addressed for future appointments for others.

I agree with previous comment regarding Saturday's, why is this only men? I simple need to have the contraceptive implant removed from my arm. My doctors will not perform minor surgery. I work full time so a Saturday would be ideal for me. It's not only men who work, I don't think this is very fair. Perhaps you could consider alternating Saturday's between women and men to cater for us all?