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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.


Having seen Caryn (podiatrist) at the fairfield centre and also for surgery at Garland road. I found her extremely professional and polite, her surgery skills were second to none, An ingrowing toe nail which had been giving me extreme pain for several months, was dealt with quick and easy and most of all painless. Caryn provided me with the necessary bandages etc, for the post care of my toe. The two clinics themselves were extremely clean and well maintained, which gave me great confidence. During my surgery Caryn asked if it was ok for 2 students to watch the procedure , of which i gave my consent, her teaching skills were excellent.. Caryn advised me to recall the surgery if there was any more problems,...needless to say i don't think that will be the case. All i can say is thank you.

Dear Amanda

Thank you for taking the time to write such a lovely compliment in relation to Caryn's skills and professionalism and the service you received from Oxleas Podiatry.

I will ensure this is passed onto her and know she will be delighted to receive this.

Best wishes

Lisa Thompson
Associate Director - Greenwich Community Services

Absolutely awful. I was referred here suffering severe depression and anxiety to the point I was vomiting every day, could rarely leave the house and was suicidal. I attended the day treatment service which consisted of groups offering basic, introductory psychotherapy-when I have a long history of doing CBT and already know how to identify my feelings, challenge my thoughts etc-and self directed cookery, art etc. I stopped attending due to my illness and fact it was useless to be sent a letter telling me to phone or I would be discharged. No one asked why I wasn't attending or if there was anything they could do to make it easier for me to attend. My care coordinator is terrible and has done nothing except tell me to take medication and claimed she will phone Mind for me then told me I was meant to phone Mind. Asked to change, told by the team leader it will take a week as they need a meeting about it, it's now been almost 3 weeks and they still have not contacted me. I asked to be referred for individual therapy 4 months ago and the referral has still not been done! Just offered groups which are not specific to my situation and at a time when I couldn't even interact with friends, let alone strangers. Blamed for "not trying" or "not engaging" when I was too ill to do what was expected of me. Dealing with this organisation involves lots of chasing them up by phone to avoid discharge or ensure they are actually doing their job so tough luck if you have phone anxiety or communication difficulties and no advocate. Expected to navigate your own care when unwell. Useless.

Bromley Locality Mental Health Services (Carlton Parade,)are a joke. Whoever got rid of the old comprehensive and excellent Rehabilitation Service should be locked up for Crimes Against Humanity. As soon as Carlton Parade took over my support they were looking to end it in a way which was deceitful at best. They took away a support worker without notice or consultation. Someone who I had known for 4 years! They then tried to take away the rest of my support based on a short visit by a locum psychiatrist lacking any incite into my mental health difficulties. As a result of this incompetency and desire to save money I ended up in GPH and in trouble with the police. Basically because they don't have the resources to provide a comprehensive service they run a risk management service identifying and then focussing on those they consider the biggest risk to society. They are outsourcing a lot of their work to an organisation called Community Options who used to be a friendly additional service but are now the mainstay of support. These people are not fully trained health care professionals and range from the sensitive and helpful to the cynical and aggressive. The power they have been given has made them increasingly officious. Whoever is responsible for this mess should be rapidly dismissed before more people end up in GPH or worse.

My son has been unwell for years and waiting 9 months (told it will be 12months+ for an appointment even under pressure from GOSH. CAMHS are patently under-resourced. I today received a call from someone who shall remain nameless, telling me I owned the problems. Well that wasn't news to me. She was very defensive, but no doubt the service is inadequate. Cheaper to pay for a clever, confident spokespeople like her, that to treat patients in desperate need. Well done Bromley!

Son had appointment when we turned up reception said ' Oh I've been trying to call you! we don't have your contact number!' ( So she hadn't actually been trying to call'
Well having taken a day of to accompany him I was not best pleased. I am aware that unpredictable events can happen but they knew the day before and could have accessed his number - GP(referrer)?
Also he had been telephone triaged and was called on him MOBILE!
This service does not instil confidence if simple processes dont work well how can the complexities of a mental health service work.

I have been under the care Erith Centre for the 18 months.The care I received in the few months was of a very low standard. At present I am under a different team who have really helped me.We have the best NHS in the world.We all need to look after it. Please do not sit back and let it be destroyed.WE have a lot to thank the founder of the NHS.

Dear Carol

Thanks for taking the time to feedback to us, and I'm disappointed our care was not up to the standard you expected.

We are always keen to learn how to improve; one of our senior managers will be in touch with you via a private message shortly.

Kind regards

Dr Derek Tracy
Clinical Director

I am not sure if this is the right department to comment on however i had to take a family member to a&e, who was/is visibily in the middle of psychosis and still is, to get turned away not once but THREE times. Staff from the on call team at queen elizabeth were terrible. Were laughing at the patient...didnt listen to us over the situation, very patronizing andeven argued with eachother and walked out leaving us none the wiser. Will be taking it alot further once we find out more. Disgusted at the lack of support and unwillingness to help. At this very moment we are, yet again, taking them up there as they need help asap.

Dear Michele

Thank you for your comments.

We are sorry to hear about your experience. We are constantly striving to improve our services and feedback from patients and family members is invaluable to us.

Noorani Bocus, Home Treatment Team manager (020 8836 6694), will give you a call shortly to discuss the best ways in which we can help.

Kind regards

Sophia Ploumaki
Associate Director - Community Mental Health Services

I would like my child to have a 10-12 month developmental review. However when I phoned to book an appointment I was informed that the only appointments available in my area would be on a Monday, a day on which I work. Indeed there are no appointments available anywhere near me on a Wednesday which is the only weekday on which I do not work. Further no one is able to come to my house to do the review or offer to see me somewhere on a Wednesday. As such I will not be able to have such a review which is disappointing.

Care in the community virtually non existent. Incorrect treatment and care given. Rude staff in hospitals to both carers and patients - not entirely sure who interviews these people. No notice taken of carers concerns. Treatment of patients in hospital is appalling.They are no longer treated as human beings.

Dear Anne

We are very sorry to read your concerns and would like to understand the details so that we can improve how we do things. Please contact our PALS team (telephone: 0800 917 7159) so that we can discuss further.

If you would prefer, we can arrange for a member of the Bromley Directorate Team to meet with you to discuss your concerns further. To arrange this meeting please contact
Karen Hunnisett (EA & Admin Manager to Bromley Directorate Management) on 020 8301 9422.

Kind regards

Pauline Kenny
Service Manager

I cannot speak highly enough of the care I have received from Manor brook medical. Centre, podiatry team in particular Emma. The care and professionalism was outstanding. She recognised a problem in my foot and quickly referred me on to St Thomas hospital. I attribute her actions to the fact I still have my toes today. Thank you so much.

Dear Geraldine

Thank you for letting us know about your positive experiences with our podiatry service.

The team work hard to provide a high standard of care and Emma will be delighted with your compliment. We are pleased all has progressed well with your care.

Best wishes
Lisa Thompson
Associate Director - Greenwich Community Services

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