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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

707 Comments

I have been told that there is a 42 month waiting list to be seen. I have been referred by Oxleas Erith Center and met the Autism spectrum. I also struggle with sever OCD and feel let down by Oxleas having been under them for 11 years with them unable to help treat me regarding the OCD. I’m desperate for help and I have no where else to turn to. Please could you give me some information about what outcome I can expect.
Kind regards
Sam

Cahms is not a service that supports children . My son has anxiety and has been left after numerous phone calls and emails from myself and my sons school and social services and you dont replie.they dont care about my family or the suffering my son is going through .
My son is now seven and still you have done nothing for him . Disgraceful service, my son is worse off and no support. Absolutely fuming and stressed with this service .

The Greenwich Home Treatment Team has been extremely helpful; I had two mental health crises where I ended up in A & E. Subsequently, on both occasions, I was referred to the Home Treatment Team.
The mental health nurses were incredibly supportive and eager to help. I was impressed with the frequent contact the service made, every day for three days after the crisis and then every other day beyond that for the next two weeks. This provided a secure safety net, knowing that help was only one phone call or visit away.
Meeting the Consultant Psychiatrist Dr Olubunmi Adebowale and Trainee Psychiatrist Dr Georgiana Mandae was encouraging. They are both well trained, empathetic professionals who are enthusiastic in facilitating the calming of a patient’s raptured mental state in order for them to move on to subsequent longer-term care in the Community Team.
They made sure I was prescribed the appropriate medications and wrote professional letters to my college, so my teachers can calm my educational environment as much as possible.
I was very grateful that Dr Georgiana, along with two other nurses, visited my home for one appointment; after I had a terrible experience in A&E, I was about to give up on the mental health service. They came the next day and put forward a plan to make the situation right.
Additionally, I had the pleasure of meeting a nurse named Damilola on numerous occasions, and upon discharge, he reminded me, once you have been referred to the home treatment team, you are a patient indefinitely, so long as you live in the catchment area, you can always call or visit again, if in crisis.
To others struggling with mental health problems and thoughts of suicide, I would tell them; first, you cannot give up; when you enter your troubled season, you’ve got to give it all you’ve got. The only way to get through trouble is to work your way through it.
I know the last year has been a real struggle for many of us in society but do not make permanent decisions over temporary circumstances. The storm will pass, and soon the lockdowns and COVID-19 will be in our rear mirror.
I recommend, if possible, contacting a family member or close friend, to help you and support you when attending appointments, getting medication, and general living through a crisis period. It helps not to be alone and have someone to nurse you back to a stable point.

Other resources I have found helpful and recommend are,

The book, Manage Your Mind: The Mental Fitness Guide
Butler G, Hope T, 2007, Manage Your Mind: The Mental Fitness Guide, 2nd ed, Oxford: OUP.
https://www.bbc.co.uk/programmes/articles/YfRzhXDKSZQxFVn30TlXBj/your-mental-health-toolkit
https://www.samaritans.org/
https://www.beyondblue.org.au/

Thank you for reading.

Dear Luke

Thank you for your kind words for the service provided to you by our HTT. We will make sure the team receives a copy of your email.

We are striving to provide high quality service to all our service users, and we are very appreciative of your time to let us know your experience in using our services. This is the only way we can ensure we are constantly improving.

kind regards

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

I have been trying to get through to you guys to get an appointment to have my implant removed as it is expired and the phone just keeps ringing and being put down now i appreciate that you guys are very busy during this pandemic but you need to have a system in place like an online booking system so that people don't have to continue phoning the number and getting no response

Dear Amy

We are sorry you are having trouble getting through to the service and we will arrange for someone to call you back. Unfortunately, the phones are very busy at this time and we are doing our best to answer calls, but there has been a larger than usual number of calls as the service has changed its usual process to respond to the pandemic.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I would like to make a complaint about a woman from the mental health team from oxleas who see me at hospital for my mental health she disrespect my disability at Queen Elizabeth hospital

Dear Benjamin

I am so sorry to hear that you had such an experience from one of the staff. Please forward the complaint and any details you have about the staff to PALS, and the Oxleas Complaints Team will pick it up and get back to you. Their contact details are oxl-tr.pals@nhs.net or you can call the PALS Helpline on 0800 917 7159.

Best Wishes

Francis Adzinku
Associate Director of Mental Health

Hi, apologies for contacting you direct but I was unable to find any information on your website. I'll be due my second Pfizer/Biontech vaccination at the end of April. I had my first one in early February at Erith Health Centre which is where my GP registration is under Riverside Surgery. Are you still running vaccination clinics at the Centre? Are you able to advise me when I'll be called for my second dose? Will it be at Erith Health Centre?
Many thanks
Martin

Dear Martin

The Covid vaccination programme in Bexley is being organised by our GP colleagues and therefore we are unable to answer your query. We would suggest you contact your GP surgery directly who should be able to help you.

Kind regards

Lisa Cooper
Associate Director Adult Community Services
Bexley Care Directorate

Oh my goodness, the first person that commented, Cassie? Your situation is identical to mine wow! School not interested , I have twins aged 11, one twin has had diagnoses and has ASD.. however my other twin (always had mild issues) since puberty (feb 21) her symptoms have rocketed, extreme anger extreme anxiety, refusing school and school are not interested.. I have contacted social services, Bromley Y and CAHMS . No way she can start main stream secondary the way things are.. paeditrian has agreed to assess her but not without school contributing.. she also has started self harming .. I hope you are getting somewhere with your daughter .. it’s such a worry! Don’t give up!

Dear Melanie,

Thank you for getting in contact with us.

We are sorry to read of the difficulties you are experiencing and would like to reassure you that a colleague from Bromley CAMHS will be in contact with you as soon as possible to investigate your queries.

Best wishes,

Dominic Leigh
CAMHS Service Manager

i have frequent visits from the district nurses in Erith, i cannot praise them enough. they are great i could not manage without them

Dear Robert

Thank you so much for taking the time to leave such a lovely comment about our Colyers District Nursing team based in Erith. We will ensure the team are made aware of your thanks and gratitude and I am sure they will be delighted to know how much their support means to you.

kind regards

Lisa Cooper
Associate Director Adult Community Services

I would like to thank the Greenwich Psychosis team based at Ferryview for all their support over the last 2 years to me as a family member. Their main priority of course was their patient but I was included as soon as possible and felt there was always someone I could talk to and I was listened to - this is in complete contrast to the care I received in another part of the country before we transferred to Greenwich.
So thank you to everyone involved. You have made a huge difference.

Dear Pat

Thank you for your kind message which we will pass on to the Team. We strive to provide high quality care to our patients and we appreciate your feedback. If you would like to talk through your subsequent experience with the services please can you get in touch with Alex Greenchester on 0208 269 4146. Thank you again for your feedback.

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

Dear All that work on Meadow View. Do you have any facilities to visit my Mother. Perhaps in another room, and not on the ward.. I certainly fully understand if this is not possible with all the current problems. Many Thanks for everything you do.

Dear Robert

Thank you for contacting us with your query regarding visiting your mother on Meadowview Unit at Queen Mary's Hospital.

We appreciate that having a loved one in hospital during the covid pandemic must be very difficult. In line with Oxleas NHS Foundation Trust infection prevention precautions, Meadow View continues to undertake virtual forms of communication rather than face to face visiting for all our patients, families and carers. We fully appreciate this is not the same as actual face to face visiting but remains necessary to prevent the virus being transmitted amongst vulnerable patients on the unit.

We have asked the Meadow View Matron to contact you to discuss organising a virtual call with your mother. We have access to ipads and iphones on the unit to undertake these calls and our staff will be available to ensure support to your mother if this is required.

Kindest regards

Lisa Cooper
Associate Director Adult Community Services

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