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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

365 Comments

I have used both the slade and Brookhill children centres breastfeedng groups while on maternity leave with both my children back in 2014 and this year.

I found both groups extremely helpful socially: you get to get out of your own nest, and compare breastfeedng experiences with other mums, which is great in itself.

What I found different though between the two groups is the level of professionalism and technical skills of the breastfeeding consultants (not sure if this is their actual title). I had very difficult breastfeeding experiences with both my children, going through mastitis, blocked ducts, thrush, shooting ductal thrush, nipple blisters, nipple trauma etc... when I had my first child, i didn't know any better, this was my reality and I've endured breastfeeding through the pain. I talked about my issues at the slade, but did not get much of a technical support at all, so I just kept going with the pain and poor weight gain for my baby. This year though, I happened to go to the slade one day when another consultant was attending covering for the usual lady. I get to talk to her because she actively came to me asking how I was doing. So I express my pain, once again, my baby not latching at all, the struggle and the disappointment. From my story she thinks it might be a tongue-tie problem, so she examines my baby there and then and finds out it is in fact tongue tie. After a second consultation she referres me to King's tongue tie clinic and I soon after had the division operated for my baby. I have since been breastfeeding my baby to my owe and wonder! I want to thank Isabelle Pressac for her work and dedication, it truly made a difference!

I can see that her and her colleague's approach at Brookhill' breastfeeding group is very attentive and technical. and I am wondering whether this shouldn't be the case at all breastfeeding groups....thank you!

Dear Maria

Thank you for taking time to share your feedback after using our breast feeding groups. We have passed your thanks and praise on to Isabelle.

We are very pleased to hear that the feeding problems with your new baby have been resolved so effectively. We are always working towards improving our services and have provided our Breast Feeding Advocates with additional training regarding management of tongue tie since the time when you were visiting our breast feeding group with your first baby.

If you would like to discuss your experiences of using breast feeding groups in person, please contact me at ellenshelly@nhs.net

Kind regards

Ellen Shelly
Head of Public Health Nursing for 0-4 years

I seem to misplaced the 1 year form that I received.

where can I get another one? Or can I request one to be resent?

Thanks

Dear Glory

Thank you for taking the time to post your query.

I know that Chris Mulcair was able to speak with you this morning and we are pleased that your daughter is making good progress.

We have arranged for a new form to be sent out to you today.

Best regards

Stephen Whitmore
Director of C&YP Services

Hello there,
I may have to cover the cost of TMS myself.
Can you please advise on the pricing of this treatment.
Kindest regards,

Paul

My son was referred by his school to be assessed for ADHD. Received a letter today saying his has been refused as he only has some difficulties. I think this is unfair. As he doesn't have behavioural issues his not going to have the assessment. He is struggling in school and falling behind his peers. How do I go about appealing the decision to refuse his referral?

Dear Katie

We are sorry that you are unhappy that your son was not accepted for as assessment for ADHD.

Maria Tanner (Service Manager) has tried to contact you and will call again to explain the reason that this decision was made.

Kind regards

Stephen Whitmore
Director of C&YP Services

Hi, The day you have weighins in my area (se28) I work and so i am unable to get to get her weighed. I don't drive so it is hard for me to get anywhere else.

What is the best way to get her weighed please ?

Dear Sanel

Thank you for taking the time to post your query.

Our East Health Visiting team offer three health visitor or nursery nurse led Health Advice Sessions per week, across the Abbey Wood and Thamesmead area.

These are Discovery Children’s Centre, Battery Road, on Mondays 12.30 – 3.30, Abbey Wood Children’s Centre, Dahlia Road, on Wednesday 12.30 – 3.30 and Waterways Children’s Centre, Bentham Road, on Friday 12 – 3 pm.

If none of these sessions are convenient for you, you are very welcome to use any of the other health advice session that we offer across Greenwich. The full time table is available on our website, and the sessions that might be most convenient to you are:

Brookhill Children’s Centre, Brookhill Road Woolwich on Monday 9.30 – 12.30

Or Cardwell Children’s Centre, 118 Frances Street Woolwich on Tuesday 1 – 4 pm

You may also find that there is a session being held near to your work place or childcare, and you would be welcomed by the health visitors and nursery nurses at any session that you find convenient.

Below is the most up to date guidance on weighing babies and young children:

Weights measured too closely together are often misleading, so babies should be weighed no more than:

once a month from 2 weeks to 6 months of age
once every two months from 6 to 12 months of age
once every three months over the age of 1 year.

However, most children do not need to be weighed this often; families are very welcome to attend for advice without having their baby weighed.

kind regards

Ellen Shelly
Head of Public Health Nursing 0-4 years

Could you please tell me what the best referral route is for a child suspected as ASD? Is it via Bexley CAMHS or Bexley Community Paediatrics? Can schools make a referral for a child who is educated in one borough but lives in Bexley and has a Bexley GP?
Thanks

Thanks for your enquiry.

All children with a Bexley GP can be referred for an ASD assessment through their school to Community Paediatrics on the referral forms that schools in Bexley are able to access.

If your child's school is out of area they can request a copy via our Bexley Single Point of Access which can be contacted in the following ways:

Telephone: 0203 004 0092

email: oxl-tr.BexleySCS-SPA@nhs.net

Kind regards

Stephen Whitmore
Director of Children and Young People's Services

Erith Centre is awful. It is next to impossible to contact anyone for any reason. The main phone line assaults you with an engaged tone and the direct lines ring off. If you need to change or cancel an appointment for any reason it is impossible. This has caused me huge anxiety. I just got cut off seven times and told I cannot change me appointment because they don't take messages. I have autism and cannot handle not being able to send a simple message to change appointments without going through hell on the phone, being cut off, ignored and offered a rejected tone. I feel so sorry for everyone with my needs or worse, or low levels of understanding, because there is not even a ismple message to tell you you have called the right place!! The total pack of communication and fear of being rejected by service for missing appointments I can't make change or cancel have lead me to feel, after over a decade of depression and undiagnosed autism (now diagnosed) to feel I cannot access the therapy I crave because of the inneficient, ignorant, intentionally unhelpful managers, admin, process and policy. Erith centre is just another broken bit of the NHS and a sad waste of money.

Dear Jack

Thank you for letting us know this, and I am sorry to learn how frustrating and disappointing your experiences were.

I would certainly expect our staff to communicate rapidly and clearly with you, and to try accommodate any requests for information or changes in appointments.

I will contact you separately to learn more about this.

Kind regards

Dr Derek Tracy
Clinical Director

I write to say thank you for the excellent treatment I received from Pieter. I was able to access physiotherapy relatively quickly, and felt my particular condition was treated seriously and professionally. I felt motivated every week to undertake the various exercises, and now have a maintenance programme to work on for life. I learned a great deal from Pieter, and have benefited from his expertise. I know how to manage my pain for the future. I also enjoyed visiting the locations - Kidbrooke Village and The Greenwich Centre. It makes a difference to have treatment in pleasant surroundings.

Dear Wendy

Thank you for taking the time to leave this feedback. The trust is really pleased that you have benefited from the interventions of the MSK service. We will make sure that Pieter receives your positive comments.

Kind regards

Iain Dimond
Director of Greenwich Adult Services
and Trustwide Learning Disability Services

I would like to know the cost of rTMS treatment for depression. How many sessions would I need? is this funded by NHS?

Thanks

Reply from Helen Jones 5/5 pm

Dear Imran

Thank you for enquiring about rTMS. We launched this service in January 2017 for patients with a diagnosis of treatment resistant depression.

This is a new treatment, included in the NICE guidelines in 2016, for both depression and migraine treatment. Each rTMS session takes about half an hour. The treatment is short but intense and you would be required to attend up to 5 sessions a week for an average of 3 to 6 weeks.

At this time, we are able to provide this treatment for people with depression who are under our Oxleas mental health services and therefore residents of Bexley, Bromley and Greenwich. We are also able to provide rTMS to patients out of borough who have funding in place (approved by a local CCG or referred from a Private Psychiatrist or medical insurance scheme).

Dr Euba or Jeck Ding would be happy to talk to you about this treatment in more detail and the cost and they can be contacted on: 020 3889 5168.

We have a leaflet that you can access on our website which will provide you with some information. http://oxleas.nhs.uk/services/service/ect-and-rtms-services/

Kind regards

Helen Jones
Associate Director
Bexley Mental Health Services

Hi there, I was wondering where is the closest place to get my 15 months weight. I'm living in SE28 near by Woolwich station. I used to get her to Discovery Children centre but as far as I know doesn't have anymore.

Dear Jenifer

Thank you for your enquiry. Your nearest health advice session is held at Discovery Children's Centre - this is led by a nursery nurse, and you can have your baby weighed there.

If you would like to talk to an health visitor we hold a health advice session at Brookhill Children's Centre on a Monday morning, Eglinton Children's Centre on a Thursday morning or the Waterways Children's Centre on Friday afternoons.

Best wishes

Helen Day-Barnes
Service Manager

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