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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

657 Comments

My daughter was diagnosed with bipolar affective disorder in 2017 following a number of hospital admissions. She was moved to the ICMT at Yeoman House last year and given a case worker. Her medication was changed in January 2018 and since then she has become increasingly unwell - before this her medication worked well in managing her illness.
My daughter is now very unwell but still neither she nor I have had our calls returned - the case worker is absolutely useless and hasn't done anything at all to support my daughter and her family - not with the monthly pill boxes, the house move or with benefits or even staying in touch. The situation is becoming very difficult - my daughter needs her medication sorted out and a case worker that is prepared to do their job properly - this needs to be done urgently. Yeoman house has failed us before - please don't do it again.

Dear Louise

I am sorry to hear that your daughter is unwell and that she has not had the support required.

Could you please contact me on 020 8301 9422 to discuss further.

Kind regards

Dr Abimbola Fadipe
Clinical Director, Bromley Directorate

Hello,
I live in Eltham, I would like to know where can I self weigh my 2 month old baby. (I went to Eltham hospital but they said that they don't do it).

Hello Elena

I'm sorry to hear that you weren't able to weigh your baby yourself when you went along to the Health Advice Session at Eltham Hospital.

You are very welcome to attend the Health Advice Session at Storkway Children's Centre, Ridgebrook Road, SE3 9QX.

The session is held on Thursday mornings, 9.30am to 12pm.

Storkway has a large space available which allows us to offer both parent led weighing and weighing by Oxleas Nursery Nurses. The staff at the health advice session will be happy to support you to weigh your baby.

Yours sincerely

Ellen Shelly
Head of Public Health Nursing 0-4 years

Some of the nurses were really nice the psychologist Freddie was really nice and polite and helpful i really want to say thank you so much to Freddie and all the nurses who were there to help me and support me with how I was feeling.

Dear Rebecca

We are pleased that you had a good experience on Norman ward and most importantly, that this has helped you on the road to recovery.

We will pass your comments on to Freddie and the rest of the team.

We wish you all the best in the future.

Best wishes

Dr Abimbola Fadipe
Clinical Director, Bromley Directorate

I’m astonished at the dress of your staff at Goldie Leigh site. I have visited recently and can not believe that staff are able to wear skirts as short as they are almost revealing far too much. Is this acceptable for patients to have to see this? The staff I see were entering the adult community building. Can you advise if this is acceptable behaviour? Thank you

Dear Sally

Thank you for your comments. The Goldie Leigh site has a number of services which both staff and members of the pubic visit.

However, the trust does have a dress code policy which we expect staff to adhere to. I will send out a reminder to our staff about the policy.

Kind regards

Helen Jones
Associate Director, Adult Community Services, Bexley Care

how dose it cost to get your child tested as every time my GP keep referral my daughter to you or camsh she gets turned down because she is not the same at school but as told me and our GP that as well if you could get back to me that would be great

Thank you Sarah for your enquiry, we have been trying to contact you to assist. We will email you again or you can contact Kate Medhurst, our Nursing Team manager who would be happy to discuss this with you.

T: 0203 004 0092
E: kate.medhurst@nhs.net

IM disgusted with the way my daughter is being treated in there my dad used to be a nurse in there he will be turning in his grave now to see how they treat patients it needs know hows in there

Dear Alison

Thank you for taking the time to alert us to your concerns about the care your daughter is receiving. As your father was previously a nurse, you will be very aware of the standards that we would want to maintain. If at any point we fail to do so it is important that we address the situation as soon as possible. We take your comments very seriously and would ask that in the first instance you contact Lawrence Yong, Matron on 01689 880000 to discuss the specifics of your concerns so that we can address the care concerns you have for your daughter. Thank you again for your comments.

Adrian Dorney
Associate Director

Excellent service, it does take up to a month to get access to Silver Cloud, but I understand as the demand is high, which probably outweighs the support team. But it’s worth the wait. I started the Silver Cloud CBT And Muna was my Supporter, she was very good, very caring and keeps in contact once a week. I have just completed the 8 week online therapy and really feel like I am more in control and know how to talk myself out of the low moods and quieten down the ruminating. It doesn’t end there either, you have to continue to put things into practice to become your own therapist and still you have access to silver cloud for up to a year, with lots of support if needed. Very pleased I did this, thank you!

Dear Carole

Thank you for taking the time to feedback on your positive experience of the online therapy provided to you. We will make sure this is passed on to the team.

Best wishes

Iain Dimond
Service Director

My wife is 50 years old, She has a long history of Clinical Depression going back to 1989. When she get's very low, her behavior becomes very challenging (self harm, suicide attempts, running away) etc. Over the last 30 years she has had numerous bad episodes resulting in hospitalisation and ECT as a last resort (40+ ECT treatments). She has had period of 10 years relative stability, but is now going downhill again. She is on Lithium, Venlafaxine, Olanzepine as well as type 2 diabetes medications. We have got nowhere with the local Sittingbourne MHT because she often presents well when they interview her. We wait weeks for an appointment and then they just discharge her again. Can you provide rTMS treatment for her please if we fund it ourselves? If so what would the costs be please?

Dear Graham

I am sorry to hear your wife is becoming unwell again and that you feel your local services are not being very responsive.

It sounds as if ECT has worked well in the past and rTMS could also be considered. However, given her past history, she would need to be supervised by her community team while having treatment.

In other words, if she was to have rTMS, we would need her current psychiatrist to refer your wife to us and she would need to be seen by a care coordinator at regular intervals.

I hope this helps.

Kind regards

Dr Rafael Euba
ECT and rTMS Lead

Hi my sons school referred me to the community paediatric medical team a while ago now, I have not received any letter with an appointment which is making me very anxious about the waiting times for this appointment, I’ve realised issues a long time ago now and wanted the teachers to re assure me which they did and sent off a referral. I’m worried about his education here because the longer he has to wait for a diagnosis the longer he can’t get the right support which is terribly upsetting to watch. I would like to find out what is going on with his referral as soon as possible. He needs this now and he and myself need support.

Dear Shaunna

I am sorry for the anxiety that this is causing you. In order for you to gain more detailed information regarding where your son is on the waiting list and gain a better understanding of when he is most likely to be seen (going on current wait time), our administration team will contact you and discuss this further.

In the meantime, should you have any further concerns, please contact our administration team on 020 8836 8621 (Option 2) or email: oxl-tr.childrenstherapies@nhs.net

Kind regards

Victoria Lambert
Service Manager, Specialist Children's Services

Your website states that children over 5 can be seen after a referral from a nursery or a school. How about home educated children who do not go to school, and are over 5? How can a home educating family self refer? Issues with speech is not something a GP will see us for. Thank you for your advice in advance.

Thank you for your comment. The Greenwich Speech and Language therapy welcome referrals for all children over 5, including those that are home educated. If you would like an assessment of your child please send an email to oxl-tr.childrenstherapies@nhs.net requesting a referral to Speech and Language Therapy, outlining your concerns and reasons for the referral.

kind regards

Victoria Lambert
Service Manager Specialist Children's Services

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