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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

421 Comments

I can't even comment on the service I am receiving because we are not receiving any! My daughter had her assessment started but not finished. Was told would get another appointment to finish it. That was Jun/Jul. Since then things have been progressively worse From self harm to running away and despite numerous calls to them, we are still appointmentless. We have only had one call back from the numerous times we have called them. Now we are almost at the point of permanent exclusion from school and still no one is interested in helping my daughter.

Dear Ashleigh

Thank you for taking time to share your experience of Bexley CAMHS. We are sorry for the delay in completing your daughter's assessment and inadequate responses to your phone calls to the service.

I spoke to you this morning and considered the issues you raised with me. As a result, we have now offered your daughter an appointment at 9am tomorrow to complete the initial assessment.

I hope the appointment goes well tomorrow and if you would like to discuss further, please do not hesitate to contact me.

Best regards

Reshad Soobratty
Team Manager
Bexley CAMHS

I had an assessment on the 27/07/17, for which I was recommended for individual therapy, but I haven't heard anything since, and would like to know what is happening, as I need this therapy to move on with life.

Dear Jason

Thank you for getting in touch. We are sorry that you haven't heard anything.

We will ensure that somebody from the service contacts you as soon as possible.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

I have spent the last fortnight calling and emailing the health visiting team in regards to my 3 young daughters. I desperately need a health visitor to come out to my property to check the health of all 3 of my children, especially my youngest daughter who is 7 months old and hasn't gained weight in the last few months. I cannot leave my property with my children because my elderly mother suffers from dementia. Please can you contact me urgently so you can arrange to come visit my children.

Thank You

Dear Fayen

The Health Visiting service in Bexley is now being provided by Bromley Healthcare.

For information about the services available to you please look in their website by following the link:

http://www.bexley0to19.co.uk/

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

My daughter was referred by her school to be seen by an POT. She was refused an appointment on the grounds that no functional OT goals have been identified. So what happens now. Is she just left to struggle on her own???
Where is the assessment and help ? A complete dead end. NO help. Please can you follow this up asap.

Unfortunately due to high numbers of referral to the service it is important that we can identify functional goals for the child/young person to provide an assessment or intervention.

In our letter we asked you to contact us to discuss why we were not able to accept the referral.

Please call our central booking team on 0203 004 0092, and ask to speak to Jayne, our manager for Occupational Therapy, who would be happy to speak to you.

Kind regards

Maria Tanner
Service Manager for Specialist Children Services

Hi, just wanted to find out the Helath Visitor ( baby clinic) times in Erith medical centre?

Dear Aivita

The Health Visiting service in Bexley is now being provided by Bromley Healthcare.

For information about the services available to you please look in their website by following the link http://www.bexley0to19.co.uk/

Erith centre so hard to get hold of phones ring if your lucky often they are broken so they don't ring.
I have been trying for 4 days to get hold of my case worker without success they take message after message after message but he just don't call back absolutely sick of trying.

Dear Paul

I'm very sorry to hear about the difficulties you've been having.

I will liaise with the site manager and ensure that you are contacted promptly.

Kind regards

Dr Derek Tracy
Clinical Director

Had initial assessment 7 months ago, have received no treatment, just given pills and told to get on with it.

Noticed my mood worrying dipping again, the only way youll get treatment is if you do something dangerous to yourself.

I feel no better than I did this time last year and no one is helping me,l despite a counseller saying I should be referred for psychiatric treatment.

Total waste of my time and my letter never got to the doctor I had to photocopy it for them!

42 year old male.

Hi Daniel

I am sorry to learn you have concerns regarding the service you have received and I would be happy to try to address your concerns.

I have sent an email to you directly as I require further detail to enable me to assist you. I would also need to know which service you had been referred to.

Best wishes

Helen
PALS team

I have tried to find a contact for the adult autism diagnostic service, but I can not find this? I have tried contacting PALs, but they have disregarded my request. I know there is a lengthy waiting list, which is a separate issue that I feel needs addressing. But given the current situation, how can I even track my position? Please someone advise.

Dear Sir/Madam,
I am writing to acknowledge the professional approach taken by Halima Abdi a district nurse. Halima visited my mother on return from her hospital stay to deal with a diabetes related issue. My mother relayed the relevant information in regards to the diabetes verbally but the discharge notes with the written detail were not at hand. Halima decided to find the discharge note by checking with the carers, locating them in a different part of the building. On doing so it became clear that the hospital had discharged my mother with the wrong discharge notes and medications.In inadvertently my mother had taken some of the medications. Halima made sure that the correct actions were taken and further checks on my mother were made to ensure she was medically unaffected by the mistake. Through her professional approach and actions a potentially difficult/ hazardous situation was averted.
My mother and I would like to thank Halima and acknowledge her professionalism.

Dear Mike

Thank you so much for taking the time to write to us about the great care your mother received from Halima; I agree she really went above and beyond, but I am sure she regards it as the right way to work.

I will make sure your kind words are passed on both to her, and to her manager - it will be a lovely surprise for her.

Kind regards

Dr Derek Tracy
Clinical Director

Why is there no information about the Autism Strategy and Oxleas response to it on the website. I asked about this over 2 years ago and have mentioned it again at the Autism Partnership Board. There is nothing meaningful on your website for adults who have autism without a learning disability, or enduring mental health problem.
Take a look at Surrey www.surreypb.org.uk for a flavour of what can be achieved when there is a willingness to do so.

Dear Steve

We are in the process of reviewing the information on our website and will look at what we could provide around autism.

The Surrey information is very helpful but comes from Adult Social Care Commissioning who lead on the Autism Strategy/Partnership board.

We can look to provide links and signposts for people but as you know Oxleas are not commissioned to provide services for this group of people and do not run the Autism Strategy Group.

We will talk to the Local Authority to see what plans they have to develop online information and ensure we contribute to those plans as well.

Kind regards

Lorraine Regan
Clinical Director
Adult Learning Disability Services

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