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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

524 Comments

I was really impressed with the service this clinic offers. Really friendly reception staff who treat you with discretion and sensitivity. You can see how busy they are but they still fitted me in to have what i needed done. The nurse and doctor were really friendly and reassuring and put me at ease. The doctor explained everything clearly and was as gentle as she could be when doing the procedure. I apologise to the receptionist if i was a bit grumpy when i first got there and was told i may not be able to have done what i needed as they were full to capacity.....was mildly panicking! But thankfully i was seen. Was a bit of a wait but with walk in clinics with only a few hours left you expect to wait. Thank you once again!

Dear Anna

Thank you so much for taking the time to tell us about your positive experience of using our service. We are very happy to hear how everyone from reception to clinical staff were friendly and caring.

We recognise that the procedures we offer can be quite daunting, and aim to ensure our patients are put at ease, and understand what will happen during the procedure.

Best wishes

Gerry Baker
Manager - CASH and Community Gynaecology

Sorry for my late feedback , I would like to highly commend Caryn Mortimer and Christian from the dept of nail surgery . I had to have a procedure on my foot and was really anxious about it , but they put me at ease and it didn’t hurt a bit .Everything was explained to me start to finish . It’s healed perfectly .
Thank you

Dear Victoria

Many thanks for your positive comments and feedback about your nail surgery experience under Caryn's and Christian's care. We are all delighted that your worries were allayed and you have had a successful outcome from surgery.

The nail surgery service is very popular and your comments certainly help those in a similar position who are naturally anxious about having anything done, to be reassured that if they chose to have treatment, that they will be well cared for and can expect a successful resolution to their problem.

We are all very proud of this service and thank you once again for taking the time to pass on your experience.

With kind regards

Andrew Macfarlane
Consultant Podiatric Surgeon and Clinical Lead

Home treatment i believed was that the team come to you why am I made to come to oxleas house all the time excuse given that they are short staff not taking into account I am also physically unwell. Putting my mental health in to a non priority is not good for my state of mind and is putting my health at risk I would suggest getting some volunteers who will do the job with empathy without needing to be paid. I’m absoloutly disgusted.

Dear Chantelle

Thank you for your email. We are sorry to hear about your experience with HTT. We take patients and families feedback very seriously and aim to improve our services as a result.

HTT team manager Noorani Bocus will get in touch with you today to discuss your concerns further.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I wanted to commend Dr Caryn Mortimer, Oxleas and the NHS for my treatment. The dedication, professionalism and speed in which I was treated, has been nothing short of astounding.

Throughout the entire procedure Dr Mortimer, kept me at ease, kept me talking and kept me smiling.

I am very thankful and glad that I am now making a speedy recovery!

Dear Andrew

Thank you for taking the time to leave a comment in relation to the treatment you received.

Our teams value your feedback and I will ensure Caryn receives your email. She will be delighted to hear your procedure was positive in a number of ways.

We hope you make a full recovery in the near future.

Best wishes

Lisa Thompson
Associate Director, Greenwich Community Services

How would I go about accessing home treatment

Dear Ben

Thanks for your message.

Home Treatment is a short term offer to enable our patients to be looked after at home as opposed to being admitted to hospital when they are acutely unwell.

All our other mental health services in Bromley can refer patients into the team if this type of intensive support is needed.

If you are linked with a mental health professional in Oxleas, I am sure that they will be able to talk to you further about this.

If you are not already an Oxleas patient, your GP would be the best person to talk with about accessing the help you need.

I hope that helps, but will email you in case you need further advice.

Best wishes

Estelle Frost
Bromley Service Director

I am still waiting for pain relief injections in right hip for over a
Year now,have been given physio only.
They injected my left hip which isn’t as bad about a month ago
I was told it would be the right hip but they injected left as their paperwork stayed
Left.
I have since spoken to the relevant people and was told I needed to be reassessed and am still waiting .....!

Dear John

I am sorry you have not been given an appointment yet.

I have asked a member of the MSK team to contact you today and organise a time.

Kind regards

Helen Jones
Associate Director

Dear all,
My son is 18 m old. He's been referred for speech therapy. He has no words yet, no pointing gestures.
I have booked a session at the Storkway centre for myself.
I was wondering if my son can attend some sessions so he is with a professional to practise?
Thanks
Farzana

Dear Farzana

Thank you for contacting us via our website. We saw your son on 8th May at Brookhill Children's Centre, where, as you say, you were booked onto a workshop for parents at Storkway Childrens Centre on the 15th May.

This workshop will give you more information regarding the nature of your son's communication difficulties and will give you further strategies for you to try at home in order to help him. At the workshop we will discuss the next steps for you and your son. If you wish to access therapy sessions with your son, you may do so after the workshop. At the workshop we will explain what our therapy groups involve and try to give you an indication of how long you might have to wait for a place to become available in one of our groups.

I hope this answers your question. Please do not hesitate to get in touch on 020 8836 8621 if we can be of any further assistance.

We look forward to meeting you on the 15th May at Storkway.

Kind regards

Julia Longthorne
Principal Speech and Language Therapist

I was under Erith I had just over a year of psychotherapy my parents didn’t see an improvement so they took me privately turns out I have bpd and bipolar type 1 it shouldn’t of taken a private doctor to intervene to get answers my medication is under control yet no one since getting my 2nd opinion has helped or offered any after care support this place should be investigated and looked at as everyone in that waiting room is put on quitiapine and given the same diagnosis of bpd!!!!

Dear Leyla

I was sorry to hear of your experience when you attended Erith; as a trust we strive to offer the best service we can, we also look to learn from people when their experiences have not been as productive as we would have liked.

I would like to meet with you in order to hear further from you. If you are interested please do contact me (details below).

Kind regards

David Shaer
Service Manager

0208 319 7208
oxl-tr.bexleycareadmin@nhs.net

my son has just turned 24 months old, and i would like to know when and where is the 2 year check up for him. we live SE18, and I havent received any information about it.

Thanks

This service is too valuable to be cut back. The service it provides to first time mums is invaluable. The clinics that are now provided are too busy and don’t offer the privacy required to have confidential conversations. Through no fault of the health visitors it feels that the drop in clinics are now a baby weighing service only.

Dear Lorraine

I'm sorry you haven't managed to talk to me this morning, but thank you for your e mail this is very helpful information.
We are looking at our clinic settings at the moment. I’ll make sure your comments are given to my lead Health Visitors so they can make changes to the room layout if this is possible, or rent additional space.

It’s not likely that we can relocate the clinic; our commissioners are most keen that we hold services in the six Children and Family centres in the borough. The Children’s Centres have been located in the most relatively deprived areas of the borough to support those local communities.

However you can attend any clinic you like and if you do drive, you might find the Orpington Village hall session easier. It’s on Mondays, 1.15 to 3.15 , parking in Walnuts or Tesco’s . Postcode is BR6 0NN.

I agree with you that the wording of the 10 to 12 month invitation needs revising, and we are doing this at the moment.

We would like everyone to make an appointment, but wanted the offer of a drop in consultation at a health advice session to be an alternative for families who like yourself have had a baby before and are confident that their child is progressing normally.

I'm glad that with your second baby it’s been going well so far. Your next formal check we offer would be at 24 to 30 months, we will send a letter nearer the time. At the moment we are asking you to call us to book an appointment for this, and we then send you the correct age appropriate questionnaire to complete, which we refer to at the check.

If you would like me to call you, please do send me your phone number.

Again, thank you for your very helpful feedback and comments.

Kind regards

Helen Day Barnes
Service Manager

helen.day-barnes@nhs.net

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