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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

657 Comments

Just want to say, as someone currently under Camhs that I am so grateful for the support they have given me. For a service to be so welcoming and lovely is just amazing especially for those who use the service, from mental health professionals even down to the receptionists, you are always greeted with a smile and a friendly face. The treatment given at Camhs is exceptional and from my experience with my therapist and other professionals, they all treat you as an individual and want to see you get better with no judgement whatsoever.

Bromley Camhs, you show how a service SHOULD be run and are a credit to the Bromley borough.

Thank you :)

Dear Darcy

Thank you very much for taking the time to write such a thoughtful and kind message.

I have shared your feedback with our reception and clinical staff and we are all really glad to read of your positive experience of Bromley CAMHS.

Best wishes

Dominic Leigh
Operational Manager

My son was admitted to this unit on Friday 7th June 2020 we visited him on Sunday evening (nearly 3 days later) he was still left in a tiny room with just a chair to sleep in with 3 others.

We were told that there are no beds on wards anywhere in the Whole of the South East of London, or maybe they ment the country? This is appalling and no one gives one iota about these people. These are vulnerable members of our society and this cretin government just blow smoke screens making out all is well. It needs immediate exposure to the media to highlight my son's and others like himself plight. I am giving these people until this evening Monday 10th June 2020 to get these people the proper help they need otherwise l will be taking my video evidence to the major tabloids. It's an absolute disgrace that management have no back bone, they know full well the situation this unit is in and just take their salary. I agree with other comments read on here that these people are just a nuisance factor. You should all be ashamed of yourself!

Dear Stephen

The trust is very sorry that your son had to wait so long to be admitted to an inpatient bed. I understand that he has now been transferred to a ward.

The facility that you refer to (the PAS or Pre-Admission Suite) is designed as an area for patients to wait while a bed is being sought.

Patients who use the PAS usually wait for no more than a few hours, however currently Oxleas, along with many London Mental Health Trusts, are experiencing a surge in demand and therefore patients are unfortunately having to wait much longer. Patients who use the PAS are reviewed by medical and nursing staff during their stay.

Again, please accept the trust’s apologies for the length of time it took to admit your son but I hope that you find this context helpful.

Kind regards

Iain Dimond
Service Director

Not happy with the service CAMHS are providing (not providing) for my child. She was referred a long time ago and still has not had any treatment here. I’m being pushed from pilar to post. In the last 4 weeks I have rang once a week to try and talk to my care co ordinator who has not returned any of my calls. I’ve also spoken to the crisis line who informed me my care co ordinater would contact me the next day and I still haven’t heard anything from them that was two weeks ago.
My daughter suffer with extreme anxiety and has shown very aggressive behaviours and been medically admitted into hospital for self harm and the support still isn’t in place for her. It’s seems like we get seen put on a waiting list seen again to touch base put on a different waiting list. I understand there have been cuts but that isn’t helping the children that obviously need help.
I would like someone to contact me as a matter of urgency please

Dear Vicki

We are sorry to hear you that you are unhappy with the service provided to your daughter by CAMHS and that she is experiencing ongoing difficulties.

The clinician from CAMHS has seen you/your daughter for five sessions and this phase has now come to an end. We are sorry that the clinician has not returned your calls – this is due to her being absent from the clinic in recent weeks.

From our conversation this morning, we have agreed on a way forward. Please do contact me at the clinic if you have any further concerns and I will ensure they are addressed.

Kind regards

Hollie Moore
Team Manager

Hi I’ve tried ringing to speak to someone about booking an appointment to have a coil fitted and it’s not giving me the option to talk to someone.

Dear Jodie

To make an appointment for coil fitting, you should call the GSH number at Market Street 020 8301 8920 and choose option 3 - this will put you through to the administrative team who will be able to help you.

Please note that we only offer five bookable appointments per week for coil fitting, as this service is also provided in our walk-in and wait clinics throughout the week.

Appointments are on a Monday morning from 9.30am to 11.30am and are made available two weeks in advance.

We recently changed the answer-message, as we were made aware that the option to talk to the administrative team was listed at the end of the opening times, so was missed by most people.

A member of the team will be in touch with you to arrange an appointment. Thank you for taking the time to provide us with feedback, enabling us to improve our service.

Kind regards

Alec Sutton
Manager of CASH and Community Gynaecology

In January 2018 I went to Erith hospital where I filled out 2 questionnaires to see whether I was on the autism spectrum and I was told I scored quite high and would need to be assessed and was discharged from Erith Hospital. As there isn't many people who diagnoses adults I was told that I would have about a 19-20 month wait. I was told that this assessment would probably take place in August 2019. I wanted to contact the people who assess autism in adults to ask whether that wait has changed but I can't find the contact details for the people who do the assessment for adults. Do you know?

This service is a joke and an insult to disabled children. First they refused to accept my sons referral, with some cod excuse that because he was at a SEN school he was not eligible for referral. I then made a complaint on this website, which they are now refusing to publish. Only after I made my complaint did they finally accept the referral. This was after the paediatrician also requested a referral. Therefore it is a lie that self referrals can be made and the public and other users of this service deserve an explanation for it.

Dear Lucy

I am very sorry to read of your concerns regarding Bromley CAMHS.

As we discussed over the phone, we do not decline referrals for children on the basis of their school or SEND status. Indeed, we support many children in the borough with SEND as they are more likely to have complex needs which mean they require care and treatment from specialist mental health services. Referrals are accepted to Specialist CAMHS solely on the basis of the child's mental health needs.

The decision to not accept your child's initial referral was based on the information regarding the symptoms outlined in the referral documentation, which did not reflect the need for specialist mental health services at that time. However, we subsequently received additional information from other professionals which evidenced the need for CAMHS input in supporting your child and have accepted the referral.

To clarify, we do not always immediately publish comments on our website. This is often to protect the confidentiality of our patients but can also occur when the service is actively investigating the concerns of the authors of comments on our website.

As per our earlier conversation, I will investigate how the message regarding your child's referral was communicated to you with our partners Bromley Community Wellbeing Service which is the service that manages all new referrals for children and young people with emotional and mental health difficulties in Bromley. Please note that the Bromley Wellbeing Service does accept referrals directly from young people, parents and carers.

In the meantime, please do not hesitate to contact us on 020 8315 4430 if you have any queries or concerns.

Best wishes

Dominic Leigh
Operational Manager, Bromley CAMHS

Wonderful effort by Oxleas to create a modern pharmacy for S Londoners rushed or booked into our local hospital. A Century and a quarter after the foundation of the brook and 80 years after Memorial this is one hospital that could have been shut down. Instead it remains open and free at point of use to servicemen & women & locals, to our tiny bit of a world as small for us in SE London as it was 60 or 120 years ago The Oxleas run Pharmacy is at the heart of this Oxleas -Memorial run hospital

Dear Luke

We are really pleased to hear your positive comments about the pharmacy at Queen Mary’s hospital. Thank you for providing us with feedback.

Kind regards

Chris Boddy
Queen Mary’s Hospital Pharmacy Site Lead

Can you please tell me how I am supposed to SPEAK to somebody. Your phoneline does not give that option.

You guys were supposed to send me an appointment for last week which ai di not recieve
Please contact me as soon as possible

Dear Marcelle

Thank you for drawing this to our attention - our Market Street telephone message system has recently been amended, and the option to 'press 9 to talk to admin' given after listening to any of the 3 opening times selections. This is being amended so this will improve getting though to staff.

The manager has now called you to discuss this personally, so I hope this is now resolved.

Many thanks for your comment.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Hello, please let me know if you do- coil removal in your clinic? And if I need to book appointment or just come in walk in clinic? Thank you. Jurgita.

Dear Jurgita

Many thanks for your comment. Coil-removal can be done at any of our Walk-in & Wait clinics, which have a number of slots allocated on a first come first served basis.

Please note that if it cannot be removed because the threads are lost, then you will have to have to come back to a specialist contraception clinic. These are booked appointments on Monday mornings and Wednesday afternoons, but there is currently an eight week wait for these appointments.

Walk in & Wait times are available at http://oxleas.nhs.uk/site-media/cms-downloads/Oxleas_GSH_Timetable17.10.2016.pdf

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Disgusting place, although a few nice staff there to help, also a lot of rude, nasty staff there too. wouldn't be surprised if this place was on the news at some time in the future for the nastiness of patients. Don't let your family member come here

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