Latest comments banner

Your comments

We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Please note, the website comments section is not a crisis service, and is not monitored out-of-hours.

Comments are moderated and it may take more than 48 hours for a response to be posted. If you need help in a crisis, please visit http://oxleas.nhs.uk/advice-and-guidance/how-to-get-help/

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

783 Comments

I was referred to PCP from Greenwich Time To Talk as they said I was too severe and they couldn’t help me, then had the initial triage appointment and got told I would be contacted 2-3 weeks. I was also told I would get a PTSD diagnosis as my therapist from Time To Talk who I was with previously informally diagnosed me.

I ring up often to chase it up and it takes about a month of calling weekly and 3 months ago by and I finally have my first appointment, my medication gets switched, and I am told they will try and get me therapy from Time To Talk despite what I had said. I also get told they will monitor me closely as I have had a very bad reaction to antidepressants previously and I will have a follow up appointment in 8 weeks. Took me 2 weeks to even get a prescription as somehow 2 of them just never arrived at the pharmacy, and they only give me a fortnights script after being told 8 weeks. Try to get it sorted double check with pharmacy GP, finally my GP has to prescribe because the 2 times they were meant to send it again, never arrived.
I call to double check if my follow up appointment has been booked and I am told they didn’t plan on because I am living in the other side of London for uni but my GP and all healthcare is registered at my parents, something I have mentioned many times as I am struggling with these wait times once again and can’t afford to wait another 6 months.
I still haven’t been diagnosed only “Anxiety with underlying emotional difficulties” which I do not agree with and I am shocked of how bad the service is. The secretaries I have spoken to have been very helpful especially Louisa and I am still expecting a further update from her but this shouldn’t happen. I was referred due to a suicide attempt and can’t feel as if they don’t care and won’t help me unless it happens again.

Dear Flynn

We are very sorry to hear about your experience of accessing the service. The manager of the service Surendr Jankee (020 8301 8960 / oxl-tr.pcpgreenwichadmin@nhs.net) will be more than happy to assist you in getting access to a psychiatrist for an assessment and diagnosis confirmation.

Thank you for raising your concerns with us.

Best wishes

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

Hi my son got accepted for cahms under 5s last month onbut I haven't hurd anything about this at all I was wondering can some one please talk to me and tell me what's going on as my son is getting worse by the day with attacking everyone in the household
Thanks robyn

Dear Robyn,

Thanks for your comment. We understand that you have now been contacted by a clinician within Bexley CAMHS and that you should expect further contact to progress your son's referral within the next week.

Please do not hesitate to contact us again if you have any queries.

Best wishes,
Dominic Leigh
CAMHS Service Manager

I want to get CBT therapy for help with anxiety.
I had help from a lady Kish before but I would like to see someone different
please and do some work on myself as I have a baby and my anxiety is really bad as
I keep worrying that my baby will become ill.

Dear Mhairi

Thank you for contacting us on this matter. We have passed your contact details on to Jolaade Ajiferuke, Manager Perinatal Services, who will ensure that you are contacted back to discuss your needs.

Adrian Dorney
Associate Director
Bromley Directorate

Hello, I've received a letter explaining that the Adult MSK service will be suspended at present.
Please can you keep me on the list because I was promised Pain relief injections during 1st lockdown, and if course I'm still waiting. Please keep me on your list so as soon as we can get back to some normality I could finally be oainfree for a while.
Thanking you

Dear Denise

Thank you for getting in touch with us about your concerns. Due to the increasing number of covid cases in this wave of the pandemic, the Oxleas Greenwich MSK service has been temporarily suspended and the MSK staff redeployed to services that support the hospitals treating covid patients.

Many of the patients who are currently being managed by the MSK service have received letters advising them of this service suspension and that we will contact them again once the MSK service resumes normal operation, so please be reassured that you are still on our list.

If you have any queries regarding the letter you have received or are concerned by your symptoms please contact our admin phone number 0208 331 3250, one of our managers has tried to call you today and left a message with this number too. Thank you for your patience during these challenging times.

Rachel Matheson
Associate Director for Adult Community Services

The BSL interpreter never turned up for my appoinment at 11:15am on 9th January.

I was left waiting indefinitely and was not kept regularly updated with the latest developments to do with my appointment/ situation.
I had to approach desk repeatedly to glean updates. Interpreters Connect double-booked the BSL interpreter and she went to another appointment at that time.

Dear Zoë

I am very sorry the BSL interpreter did not turn up yesterday and you were left waiting. I have asked the team manager to find out what happened and make sure this does not happen again for your next appointment.

Kind regards

Helen Jones
Greenwich Service Director

Hi had a message saying that the Sun group were going to a virtual chat but nothing happened could you give me more information thank you

Just have to say what an excellent bunch of young folk at Erith in the physio department. Hurt my back when on a cover care call and was referred to these as well as having a scan at QM.
In for the long haul with healing but even though they are now re-deployed due to covid, they had armed me with info to help myself for the duration. No doubt doing a wonderful job wherever they are. Hats off to them and thank you !

Dear Avril

Thank you for your very kind comments regarding our Bexley MSK team. We are very proud of our staff who have worked tirelessly through the Covid pandemic to support our local residents. We are sorry to hear that you have injured your back and wish you well with your recovery.

Kind regards

Lisa Cooper
Associate Director Adult Community Services

My mum is suffering from schizophrenia and I’m worried about her state of mind. She is constantly making up stories about people coming after her, arguing and being aggressive towards me and family members around her. She is in the delusion, that people are taking about her, hence say unpleasantly words. Please can you advise on what to do

Thanks for the contact. We have passed your number on to our Crisis Line staff who will contact you to advise on next steps.

You can also call them on this number 0800 3308590 anytime. I hope this helps.

Kind regards

Francis Adzinku
Associate Director of Mental health

Hi we’ve recently just had a speech session with Charlie amd she said she’d be sending myself some information over to practice with daughter as well as sending forms to her school and doing a further referral, however I’ve had nothing via email or in the post.

Dear Holly

I'm sorry that you have experienced a delay in receiving the information from our service . I'm pleased that your daughter's therapist Charlie has since called you to apologise for the delay and has posted the information to you.

Kind Regards

Maria Tanner
Associate Director for Specialist Children Services

Since it is hard to get an appointment via the phone, would you consider having an online booking service? A member of your team could follow up for any information you need for your records after someone has booked a slot. It would be more effective and people can plan ahead that way.

Leave a general comment

Your contact details:

Comments will be moderated and published on this website.

Your telephone number and email address are required in case we need to contact you directly. These details are treated in the strictest confidence and will not be shared with any third-parties.