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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

365 Comments

Trying to reach you guys by phone is a nightmare. You're virtually unlisted, then no one picks up, if you can locate an email no one answers that either. All I need to do is check an appointment time. (CAMHs @ Acorns) It's very difficult and frustrating. It is not a user friendly patint orientated experience.

Dear Jenny

We are really sorry that you have had difficulties locating contact details for Acorns in order to check an appointment time. Someone will be contacting you by phone today to provide the information you need.

We will also be looking at improving the information on the Oxleas website so that the contact details are clearer. The Bexley SPA (Single Point of Access) - telephone number 020 3004 0092, have phones that are answered from 8am to 5pm Monday to Friday, so we will look at why your call was not answered.

Thank you for your comments that we will use to improve our service.

Kind regards

Ann Lane
Bexley Therapy Lead

Hi I'm haven trouble contacted a Heath visitor. All number I have are no longer in use. So how am I meant to speak to someone ?

Dear Danielle

It was good to speak with you and happy to have helped you access your Health Visiting team contact details and our Oxleas Health Visiting (Bexley) web page - http://oxleas.nhs.uk/services/service/health-visiting-team-bexley/

Thank you for the positive comments on the support received previously from Health Visitor Tescha Daley, I understand that Tescha has already contacted you this afternoon to offer support as requested.

If you have any further concerns please don't hesitate to contact me.

Kind regards

Caroline Latham-Parker
Acting Head for Children's Public Health Service, 0-19 - Bexley

Was seen yesterday evening by dr Jane, what a great doctor so caring non judgmental, friendly, she also took the time to listen,
Thank you so much :)

Dear Toni

Thank you so much for this very kind comment. It is always fantastic to get some positive feedback to help you know that you are doing a good job.

kind regards

Dr Jane Dickson
Consultant in Sexual and Reproductive Healthcare

My baby is now over 13 months old and we've not been told anything about the one year review being cut?? Certainly haven't received an email or letter. Why is this? And where can I get my baby checked over and measured??

I just want to say these people are amazing. I was worried when I went there in turn wasted time not trusting them, but when I did learn to trust them they are actually amazing, the best service in the borough. So kind,patient and very professional, I'm going to be very sad when I leave and find it hard to be without them.

Thank u soo much,

Laura

Dear Laura

Thanks so much for your kind words. It's so pleasing to hear that you had a great response from our service; we always aim to provide this, and it's great to know that was the case for you.

I will make sure this is passed on to the team.

Best wishes

Dr Derek Tracy
Associate Clinical Director

Could you publish online the new pathways for continence help/how you can access the continence clinic? Now the Kidbrook service has stopped. thank you.

I used Time to Talk for the first time in 2011 and I was really impressed with my CBT therapist, she was a good listener, kind, compassionate and helped me a lot, since then I tried I have used Time to Talk for counselling and I am sorry to say I was unimpressed, I found the counsellors judgemental and not good at listening. I tried again in Nov 2016 but I felt like the lady was scolding me. She then referred me to other services (I did'nt mind being referred elsewhere if she felt I needed longer term counselling) but why are they so judgemental, please sort this out, vulnerable people shouldn't have to feel judged when they just want some counselling.

(Comment has been edited).

Dear Rebecca

I am very sorry to hear that you have had this experience in your recent contact with GTTT. All of our staff are fully trained and supervised and should behave in a professional manner at all times.

If this has not been your experience then I am concerned about this and would like to investigate further.

Please can you contact the service directly about this (the service email address is oxl-tr.greenwichtimetotalk@nhs.net) so that it can be looked into by the counselling team manager.

I am glad that you also had a positive experience with the service in 2011.

Best wishes

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk'

Why has my daughter only been offered a one year check if according the form we fill in and return (at our own expense) it looks like there might be problems? I thought every child received a one year check with a health visitor? Her peers that live close by have all been offered appointments and have to take the form with them. I'm not worried about my daughter but it seems like a very easy way for child with problems to fall through the gaps.

Dear Catherine

Thank you for your comment.

The Bexley Children's Public Health Service is in the process of transformation as we await the new service provider from 1st June 2017.

We have introduced the Ages & Stage Questionnaire (ASQ) for children from 9-12 months as part of our routine screening. The ASQ is a highly effective assessment tool which involves parents in their child's development. This is now the recommended assessment we use.

Where families are not requiring additional support from the Health Visitor and they are in receipt of a Universal Health Visiting Service, the ASQ will be sent in the post for parents to complete and return. I am sorry but we are unable to pay for postage so we ask the questionnaire be sent to the Health Visiting team direct or it may be given in at Child Health Clinic you usually attend in Bexley.

I acknowledge this is a new way of offering the review for children at this age and we will review this.

If you have any further concerns please don't hesitate to contact me.

Best wishes

Caroline Latham-Parker
Acting Head for Children's Public Health Service, 0-19 - Bexley

The clinic based in eltham, known as 'The Eye', does it share the same opening times as published here?

Hi Nathan

Oxleas do not offer a walk-in service from The Eye. The contact number for The Eye is 0208 859 6644.

Regards

Tony Kinson
Communications Team

I've just found out I've been discharged from Erith Centre. Not because they informed me, but because after 3 months of chasing and waiting to hear about my therapy appointment, I call them today to find out I have been discharged because they "Increased my AD dosage" and discharged me straight away after. Surely this should not be allowed? Aren't you meant to offer medication AND therapy?!

Previous to Oxleas, I was on the waiting list with Mind for a year and half only to finally be told I cannot be helped by them and need to be referred to Oxelas. 3 years after being on waiting list after waiting list, I'm now at a loose end.

I feel I have been misdiagnosed, my tablets still aren't working even after being increased, and no one I ring seems to care at all, especially the Erith Centre. What can I do?!

Dear Amy

I'm sorry to hear about this. I will contact the Erith centre and ask that a senior manager contacts you shortly to discuss this with you, to try understand which clinical decisions were made and why.

Dr Derek Tracy
Associate Clinical Director

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