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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

707 Comments

It has been a bit difficult to arrange a meeting, given the amount of patients NHS has, but I am currently going under a CBT cycle with Emma, who offered me a face-to-face treatment, opposite to the initial group therapy I had been booked for following my phone assessment, and she is amazing. She has taught me how to tackle anxiety and live with my issues, overcoming them. I have to recommend this service and to thank her and Greenwich Time to Talk for helping me in such a difficult phase of my life.

Dear Barbara

Many thanks for taking the time to send your message of thanks to the Greenwich Time to Talk Team.

It means a lot to our staff to receive compliments as they continuously strive to provide an excellent service. I will pass your message on to Emma and the team.

Best wishes

Rachel Matheson
Service Manager for Mental Health

I have a situation where I know of someone who is self harming and definitely on the brink of suicide!
I do not have any idea of how to manage this situation and need urgent advice!
Can you please advise me via email or text asap?!

Dear Colin

I'm sorry to hear that you have a mental health emergency on your hands. I have emailed you directly, as well as responding on-line to your query.

There are several options right now:

1. In an emergency I would urge you to call 999 for ambulance/police services as they are the fastest response.
2. An individual can be brought to A&E for a rapid 'liaison' mental health assessment 24hours a day: depending where you are based, Queen Elizabeth Hospital, the Princess Royal Hospital, and Darent Valley all provide this service.
3. Our urgent advice line can be called 24hours a day on 0800 330 8590.
4. If there is a pressing need, but some lee-way with time, your GP can refer to mental health services for a rapid review.

I hope that between these options there is something you think will work in your situation.

kind regards

Dr Derek Tracy,
Consultant Psychiatrist & Clinical Director

Hi - when are the drop in health visitor sessions in Greenwich (ideally Robert Owen)? I need to get my < 2year old weighed.

Thanks

Hello Kate

You can find the full health visiting Health Advice Session timetable at

http://oxleas.nhs.uk/site-media/cms-downloads/OX192_Oxleas_CYP_Timetable_17.01.2019.pdf

The Health Advice Drop in at Robert Owen Children's Centre is every Thursday between 12.30 - 3.00pm.

Please also check the Children's Centre timetable for closures during the school holidays.

Ellen Shelly
Head of Public Health Nursing 0-4 years

Hi, can anybody tell me whether the breast feeding cafe in the Bromley United Reform Church is still active tomorrow at 10am please?

Many thanks
Colette

Dear Colette,

It was lovely speaking to you earlier. Thank you for the lovely feedback regarding your visit to the Bromley United Reform Church Breastfeeding Group.

Best wishes

Julie Price
Operational Manager Bromley Health Visiting

Hi,

Why are there no services like this for Bexley? As I feel I could benefit from this service.

Dear Tracey,

Thanks for the comment. We do have an equivalent service in Bexley, called "IAPTs" (improving access to psychological therapies), and it can be accessed via your GP if you think it is something from which you would benefit.

Dr Derek Tracy
Clinical Director.

hello,why is it that if you go to oxleas ferryview or any other mental health place,you cant have counselling by Greenwich time to talk because you come under oxleas?thats unfair really, so hope things can be changed at time to talk so you can be seen inbetween waiting to see someone at oxleas.its unfair that appointments are 3 months apart and you cant be seen by some other counselling service while you wait for that 3 months to come round. its unfair also you have to wait 3 months,why cant appointments be once a week or fortnight, so,hope something will be done,hope someone will look into this,thanks, bye for now, tina

Dear Tina

Thank you for your message regarding Greenwich Time to Talk. The team only sees people with lower complexity, so therefore people who receive secondary care services are best served under their respective team.

Please do have a conversation with your care co-ordinator or your doctor regarding therapy options for you. They will be best placed to advise you.

Thank you again for taking the time to write to us.

kind regards

Sophia Ploumaki
Associate Director for Greenwich Mental Health Services

Hi
I’ve been trying to get in touch with you for advice but your telephone number isn’t working. How can I speak to you please?
Thanks
Marie

Dear Marie,

I'm sorry to hear that you have been having difficulty making contact with our service by telephone.

I have sent you a private email, so that you can contact me directly.

The telephone number for Oxleas childrens' services is 0208 836 8621.

Option 1 will give you Bromley Health Visiting services
Option 2 is for Specialist Children's Services
Option 3 is for Child and Adolescent Mental Health Services
Option 4 will put you through to Greenwich health visiting and school nursing.

kind regards

Ellen Shelly
Head of Public Health Nursing

I had a dozen of sessions with Lilian. She is amazing. She really listen to me, didn't tell I shouldn't feel the way I do but helped me figure it out what triggers those feelings. She recommended a book for me to read and the book is really helping me as well.
Thank you for all the help I received. I totally recommend it.

Absolutely terrible. My disabled father was meant to have his ears syringed Thursday and no one showed up. Not even a phone call. I have left a few messages and still no call. I was also told he was meant to have monthly visits and his last visit was beginning of May. Also extremely unhelpful when I called up one weekend to say about a broken bed. Not impressed.

Dear Anne

Thank you for speaking with me regards the issues that you raised on behalf of your father.

I am sorry that following the community nurse's visit in May 2019, no further visits were recorded onto the RiO electronic recording keeping system. This was an oversight on the part of the nurse and I apologise for the concerns this has raised.

I am grateful for you taking the time to check your father's answerphone for our messages regarding visits and for agreeing new arrangements to contact him in the future.

The District Nursing Team lead will call you later today to arrange a visit to undertake all the care that your father requires.

Kind regards

Liz Penn
Operational Manager - Bexley

I would like to say a big thank you to all of the team of podiatrists at the Garland Road clinic for their excellent care I have received over the past years.

Starting with Susanne Olsen and then many other podiatrists finishing with Caryn Mortimer who finally professionally removed my ingrown toenails on Friday 5th July 2019.

Very many thanks again for the wonderful service you have provided. I am so grateful.

Kindest regards

George

Dear George

Many thanks for taking the time to send your message of thanks to the podiatry team at Garland Road.

It means a lot to our staff to receive compliments as they continuously strive to provide an excellent service.

I will pass your message onto Susanne, Caryn and the team today.

Best wishes

Lisa Thompson
Associate Director

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