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My young adult son (with a number of diagnoses) was referred to the mental health service by his GP to get support and his diagnoses re-evaluated. You cancelled or forgot 3 assessment appointments in a row before he was finally seen on try number 4 (you had even tried to change it again and I said NO) He saw a male nurse who told him he didn't fit the criteria and was unlikely to be helped or even see the psychiatrist (which had been requested). He was told that he would be discussed and have the result in 2 weeks. That was 2.5 months ago in early Nov. He has never heard anything from you. I act as his carer for the DWP so am fully conversant with what he needs. I also have 40 years of nursing behind me. This is not the first time you have let him down. He self referred to Bromley Healthcare Talk together. They will not take him on because you are 'Helping him'. REALLY. They took just 2 days to reply, you've had over 2 months. He asks me if he is supposed to try suicide or some such to get help from you . I totally understand his frustration. You wont help but are stopping another company helping. Why ?

Dear Athena

I was sorry to read about your son’s experience of our service.

I have contacted you by email in the hope of getting your son’s details so that I can look into it further.

Kind regards

Estelle Frost
Service Director

For many years I had a tailor's bunion on the side of my foot. It caused little inconvenience until a corn developed on top of it. My chiropodist removed this but could not get the wound to heal. My GP referred me to the Podiatry Service at Manorbrook Medical Centre. Here, I was seen on 31 Oct, by Emma Pearce who cleaned the wound, treated me for infection and referred me to the orthopaedic surgeon at QEH. I was seen by the latter on 18 Dec, put on the trauma list and my foot was operated on and the bunion removed on 24 Dec. The stitches have now been removed and Emma well satisfied with the result. Naturally, I am very well satisfied with my whole treatment by the Podiatry Service. I cannot praise Emma enough for her speed and efficiency in getting my infected foot treated. It is now better than it has been for years.

Dear Margaret

Thank you for taking the time to leave your lovely comments on the trust website regarding your experience with Podiatry at Manor Brook Medical Centre.

I am very pleased that Emma was able to facilitate an efficient, positive and rapid resolution to your problematic tailor's bunion.

I will be sure to pass on your comments to Emma and the podiatry team as a whole.

Kind regards

Catherine Edmeades
Head of Profession Podiatry.

I generally receive a good service when attending this clinic despite a typical wait time of 2 hours.
I have to agree with a previous comment that it is extremely unfair to have a men only clinic on a Saturday. The men only clinic should be moved to during the week like the women only clinic and the Saturday should be mixed. I often have to book a day off to attend the clinic as my doctors won't place an implant any more.
Also, tried to ring the clinic for advice and no answer. The phone just randomly cuts off. I would like to know if you have an appointment system of whether it's walk in only?

Dear Rebekah

Thank you for your comments; we are always pleased to receive feedback from clients who use our service and based on earlier comments, we are looking at ways to offer real-time updates on remaining walk-in slots during the week, and whether we can change one evening walk-in to offer some bookable appointments.

We are also planning to ask all women who attend the Thursday morning women-only walk in service if they have a preferred day/time.​

We currently offer women-only bookable appointments specifically for Long Acting Reversible Contraception (LARC) on a Monday morning and on a Thursday evening, as well as the women-only walk in service on Thursday mornings.

All our opening times and walk in/appointment timetable are available on the GSH website - see

Kind regards

Alec Sutton
Manager of CASH and Community Gynaecology

My partner, who is a diabetic, injured his foot at the beginning of December. After a few days we were referred to Manor Brook Podiatry clinic and received excellent treatment and advice from Emma Pearce. His foot has now healed and we are grateful for their advice and follow up. This is an excellent service.

Dear Marion

Many thanks for your positive feedback about your recent encounter with the community podiatry team at Manor Brook Medical Centre.

I am delighted that Emma provided excellent care to your partner and that his diabetic foot injury has healed without complication.

Emma has been a valued member of our team for many years and is very experienced and highly skilled. The podiatry service as a whole always strive for excellence so I will be sure to pass on your lovely comments to them.

With kind regards

Catherine Edmeades
Head of Profession Podiatry.

I am a final year undergraduate student in Psychology, looking to gain some experience before I move on to further study in child clinical psychology. I was wondering if any of the CAMHS services in Bromley offer any form of work experience for final year students who are very serious about pursuing a career in the field?

I look forward to hearing form you,

Kind regards,

Dear Martyna

We welcome interest from students wishing to gain work experience in CAMHS.

For Bromley CAMHS, please contact Jasmine Randhawa, Placements Co-ordinator at

Kind regards

Lesley French
Clinical Director and Head of Psychology, Children and Young People's Services

I have been asked to return a call regarding my son. I have rung numerous times and got the automated reply telling me to hold as "my call is important and will b answered" . I wait on hold with the same message repeating then just get cut off. I have had this happen continually for 5 attempts now. If there is nobody there to take the call please state that rather than just cutting me off .

Dear Elaine

I am so sorry to hear about your problems with our telephone system. I have asked the admin manager at Yeoman House to arrange for you to be contacted about the issue regarding your son.

On Monday she will look into the problems you describe with the phones and report any faults to the provider.

Many thanks for bringing this to our attention and please accept our apologies for the inconvenience caused.

Kind regards

Estelle Frost
Service Director

My child is 7 she is wetting the bed nearly every night and more than once a night she says she can not feel it

Dear Daisie

We can offer an appointment at one of our clinics for you and your daughter. We will contact you directly with details.

Please see the new website for our drop in sessions across Greenwich:

Kind regards

Stephen Whitmore
Director of C & Y P Services

Got an assessment only to be told that I cannot benefit from counselling with you guys.
I don't know where to go to now, I can't afford a therapist...

Dear Camille

I am really sorry to hear about your experience with our service.

I will contact you shortly to discuss your concerns.

Best wishes

Dr Stavros Markatselis
Deputy Clinical Lead
Greenwich Time to Talk (IAPT) service.

I am a key worker who assisted a young asylum seeker to Fairfield Centre in Charlton. He was very well looked after by Caryn Mortimer and was told the procedure step by step.

The young person also had an interpreter, however Caryn made the young person feel at ease and communicated very well..

Even though the young person was nervous Caryn reassured him and the operation went very well.

Thank you

Dear Gurpreet

Many thanks for your positive feedback about your recent encounter with Caryn and the nail surgery team.

I am delighted that Caryn provided excellent care to the patient and was able to put him at ease by explaining the procedure step by step.

She has excellent rapport with patients and is skilled at allaying anxiety and nerves.

Thank you once again for taking the time to pass on your positive comments. I will ensure to feed this back to Caryn.

With kind regards

Catherine Edmeades
Head of Profession Podiatry

Dear Sir,
Could you help me, in 1983 I had a benign Astrocytoma exhumed from the centre of my brain, “Para ventricle”, The operation was carried out privately due to the NHS refusing to fund the operation, because of the size and the depth of the tumour in my brain.

In 2008 I suffered a stroke with-in the Putamen that was wrongly diagnosed as Epilepsy due to my medical history for a few years.

It was only because I went back to my original Neurosurgeons team, who diagnosed the infarct in the Putamen area of my brain. Can you do anything to help me?

Dear Mark

Please contact your GP and ask for a referral to the Greenwich Community Neuro Team at Oxleas.

Once this is received we will be in touch with you to establish what your difficulties are, what we will be able to do for you and any rehab/support we can offer.

Best wishes

Ishbel Gray
CAR and Dietetic Team Manager