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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

278 Comments

I've been treated by the HTT in 2010 and have known people under their care through the years. They are a disgrace. Staff are rude, impatient, and seem to be there for the pay checks. They lack the knowledge and empathy needed to help people who are in a crisis. I am sure they would not treat the patients the way they do if they had an affiliation with them i.e. relatives. There were one or two support workers that were good at their jobs (young asian boy and a caucasian girl), but the rest were hopeless. I write this message, hoping to get heard so that things improve, and that current and future patients get the treatment they need and deserve.

Dear Steve

I'm terribly sorry to hear that your care has felt this way, it's certainly not our expectation of how we treat people.

I will contact you outside of this on-line response to learn more about this, and see what we can learn from and improve upon.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Dear Steve

Unfortunately we had problems getting in touch with you by the email address that you had provided.

Could you please contact Derek Tracy directly, either by email (derek.tracy@oxleas.nhs.uk), or you can call him on 020 8836 8555, as he would like to discuss this matter with you further.

Kind regards

The Communications Team

Would like to thank the day treatment team at Oxleas house. They're very caring, understanding and ever so lovely team! They have helped me tremendously during my difficult times. They would always make time to listen and I must point out they were very organised in terms of scheduling too! A big thanks to Jason, Amy, Vanessa, Aysel, Kat.
Also I must not forget to mention the lovely receptionists at Oxleas house - they all were so helpful and caring!

Dear Gee

Thank you so much for your feedback and kind words about the team at Oxleas House. I will forward this to them, and I know they'll be delighted to hear it. I'm especially pleased at your inclusion of our reception team; they do a great and vital job, but sometimes get missed out!

Dr Derek Tracy
Associate Clinical Director

Dear sir/madam

I would like to thank you for the service you provided and in particular the physiotherapist Victoria English.

After a few consultations she had me back walking without pain and mobile again. She was diligent and thorough. All explanations were clear and concise delivered in an encouraging and patient manner.

Her diagnosis was accurate and therefore built a sense of hope that made perseverance easier.

Many Thanks

Tony

Dear Tony

Thank you so much for your kind words about Victoria, who is a physiotherapist within our Greenwich MSK (musculoskeletal) service. I am really pleased that you are now pain free and mobile.

Thanks once again for this extremely positive feedback.

Keith Soper
Service Director

In my experience, Time to Talk seem fairly well organised. i liked that they mostly followed through the things they agreed to. I like that they gave me exact details of what to expect, such as times of phone calls. I liked that I was given copies of write ups. It is a pity things didn't end well for us. But Katy Grazebrook treated me with respect, and no one can take that away from me. Some of the other members of time to talk were quite welcoming too.

Dear Alison

Thank you so much for taking the time to leave feedback, and I'm pleased that aspects of your experience were positive, even if, as you note, not everything worked out as you would wish.

Your description of our staff is one that matches the attributes we would always wish them to have.

I will pass your comments on to the team.

Yours faithfully

Dr Derek Tracy
Associate Clinical Director

Dear Sir/Madam,

My partners older daughter had mental problems and is currently under SLaM Purley.

We are considering Supported Housing for her as the realisation of her renting her own place working part time is difficult enough but with the added problems she has with manic episodes takes it to another level.

Strong minded and wishing to be independent we also looked at shared ownership with a large deposit but feel she is not at that stage as yet.

She is in Croydon at the moment and we really think it would be better if she was closer to us.
We wondered what the criteria is for your project and the referral system.

Kind regards

Jane

Dear Jane

Thank you for contacting us about this issue. Our 'DISH' service is accessible to residents of Bexley only at this time.

To be eligible, individuals need to be resident in the Borough, registered with a Bexley GP, and under the care of one of the Bexley Community Mental Health Teams (CMHTs).

It is the CMHT that ordinarily instigates a DISH referral if such intensive support is needed.

I hope that this information is helpful.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Why can I not get help from home treatment team the way I have been trertead is so bad

Dear Melanie,

I have spoken with Greenwich Home Treatment Team, who knew you and were aware of your recent contacts with them. It is difficult to put too many personal details on an online forum like this, but the team advise me that several suggestions and plans about your longer-term care were made to you, although you might not have been keen on some of them.

If you wish to discuss this in more detail you may contact me on 020 8836 8555 or by email at derek.tracy@oxleas.nhs.uk .

Alternatively you can contact our independent 'PALS' (patient advice and liaison service) on 0800 9177159 or pals@oxleas.nhs.uk.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Hello, I have been a member of horizon house for some years, I have not attended horizon house since 1997 when I became unwell and was admitted to hospital. I am considering returning to horizon house in the near future. I have a question to ask how long dose it take to make a referral? as I would like to return to horizon house. Thanks Keith

I have been trying to email the central access team with some concerns about visits (or lack of) from the nursing team but my email keeps coming back to me as undeliverable because the NHS server is not working properly.

I have been having two visits a week from nurses to change dressings on my foot.. Before Christmas the nurse didn't turn up for an expected visit and when I phoned to query this I was told that it had been changed to one visit a week.

It was nice to be told (not) that my visits had been reduced. Although my foot is healing I am wasting time waiting for people who don't turn up. As we have had some nice weather it would have been ice to go out rather than wait for someone who is not going to arrive.

As the bulky dressings make it difficult to put proper shoes on I can't go out when it is raining for fear of getting the dressing wet and not having anyone who can change it and then infection setting in. I do not want any more problems than I already have so it would be nice to know am I getting one or two visits a week?

Dear Caroline

Thank you for your comment.

Kate Williams, the manager of the Central Access Team, will be in contact with you regards the difficulties that you are experiencing emailing the team.

Liz Penn, Head of Long Term Conditions and manager of the district nursing services has asked the team manager to contact you directly regarding your dressings.

Please do not hesitate to contact Liz Penn directly on 020 8319 7154 if you wish to discuss your issues further.

Thank you once again for bringing your concerns to our attention.

I am a service user Oxleas and I am interested in applying for the volunteer 2 work scheme. Could you please send me an application forms or details of how to apply for this post.

Yours sincerely

Rachel

Hi Rachel

Thank you for your enquiry with regards to the V2W scheme. Please contact me via e-mail or phone to arrange an appointment to see me and we can discuss the scheme further and complete the relevant forms.

Look forward to hearing from you.

Deborah Goodson
V2W Co-ordinator
0208 301 9459
Deborah.goodson@oxleas.nhs.uk

I am appalled that all I wanted was the opening times for Green Parks Orpington. Impossible. I would have thought visitors for inpatients was essential !!!!

Dear Sir/Madam

Thank you for your message.

We have taken on board that the visiting times were not on the service listing page, and have now amended the listing to reflect this - thank you for bringing this to our attention.

We will always try to accommodate reasonable exceptions to these, in discussion with the individual ward, though ordinarily we do not allow visitors during lunch and dinner times.

As an NHS Trust we are committed to strong and productive cooperative working with families and carers, and would always encourage engagement with our services and teams.

I am happy to be contacted directly if this does not answer your query.

Kind regards

Dr Derek Tracy
Associate Clinical Director

derek.tracy@oxleas.nhs.uk
020 8836 8555

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