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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

459 Comments

My daughter was referred to this centre from our GP, after showing worrying signs of mental heath, anxiety and concerns for her own safety! WHAT A JOKE THIS PLACE IS!!!
We was told the appointment would be 45 minutes but there was no rush!! After 1/2 hour the lady started to look at her watch, then decided to start printing information off that we had already been given from our GP, which I had explained to her, she just continued to print off and said just take them. I presume so she could say she had done something!! She told us she would have a meeting and would let us know the outcome. She phoned the next day to say it wasn't what she first thought and would be in touch! We didn't hear from them again. A while later while my daughter was at the GPs she said it showed on her records that the Erith centre had diagnosed her with adjustment disorder/personality disorder!! We was told they would discharge her as she no longer needed their help!!! A year on my daughter has continued to struggle and tried to take her own life!! A referral was again sent to the centre from our GP after my daughter saw a psychiatrist for another condition that she has, they have concerns that her condition isn't being addressed. she received a letter from the centre to say that she would get a call that would last 1/2 hour!!! The call lasted 5 minutes and all the woman said was why would you want to take your life!!! We was told by our GP that it would probably be best to see a private psychiatrist to try and get help quicker, which last week we did!! You guessed it my daughter has been WRONGLY DIAGNOISED SHAME ON YOU!!! My daughter has been given the wrong medication and care due to your negligence!!! No wonder she isn't improving without the correct support.

Hi, I am a patient of Oxleas and have an appointment about every 8 weeks. For each appointment I receive an appointment letter. I then receive a reminder latter, for my appointment on 14th August I have received a reminder letter today. Why do you keep sending reminder letters ? The cost of sending a letter is not trivial, especially when the total number of letters sent out by the NHS is taken into account. Medicine is an evidence based science and there is no evidence that I have ever missed an appointment, so why keep sending me reminders ? The NHS is chronically starved of cash and the mental health services are the poor relation within the overall NHS cash provision. I do not receive reminder letter from the other NHS services I regularly use, so why does Oxleas send these reminders ? What is particularly irksome is when the original and reminder letter has different information and this requires a phone call to sort out. I have, on 2 occasions, had the situation when the 2 letters contained different information and when I phoned to sort the problem, I've found that neither letter contained the correct information ! I would point out that the letter I received today is 11 days before the appointment - plenty of time for me to forget about the appointment if I am that way inclined.

I have two incredibly vulnerable female friends who have been referred to this service after displaying severe anxiety and panic after sustained traumatic experiences - and come off WORSE as a result of their assessments and subsequent treatment. Both were diagnosed as having Boarderline Personality Disorder when neither of them actually display the majority of symptoms, then immediately discharged from the service just having had that bomb dropped on their heads. Either the service is run by idiots or sadists and I'm genuinely unsure as to which would frighten me more. How you can just drop an extremely fragile and frightened woman not once, but twice is completely beyond belief. I feel sorry for all the people discharged by your service who don't have friends to pick them back up after you drop them.

I would like to give a big thank you to Caryn, she was extremely professional, helpful and friendly from the first procedure to the dressing change. Great service, thank you very much Caryn and the rest of the team!

I have been trying to get in contact regarding my son and waiting times. It would be good to know at how long we have to wait before getting an appointment. For my sons interest this needs to speed up. Lack of communication causes anxiety and stress.

Dear Lucy

I'm sorry that you have been unable to contact the Community Paediatric Service.

Alison has called you with the appointment date and one of our administrators will call you should an earlier appointment become available.

Kind regards

Maria Tanner
Service Manager for Specialist Children Services

I am unable to attend my sons 2yr check up tomorrow but unable to contact anyone to let them know and to re-arrange another appointment

Dear Nikki

Thank you for posting your comment to let the health visiting team know that you will not be able to attend the appointment with your son this morning.

As you live in the borough of Bexley, you can contact your local health visiting service, run by Bromley HealthCare, on 0300 303 5777.

You can also view the website for health visiting and school nursing in Bexley at:

https://www.bromleyhealthcare.org.uk/explore-our-services/bexley-0-19-childrens-public-health/

Kind regards

Ellen Shelly
Head of Public Health Nursing 0-4 years

I am a carer for my wife, who has been trying to phone Yeoman House to contact her care co-ordinator on numerous times for 2 days but cannot get through to reception. Our care co-ordinator has changed so many times in 6 months and the latest one has not even contacted us. This is so frustrating, especially when we have been told just ring us any time for help. But when you do need help you can't get any.

Please can I have a contact email for the health visiting team serving SE10. I need to get hold of them. Thank you

Hi Ruth

The email address for our central admin team is oxl-tr.cat@nhs.net

kind regards

Tony (Communications Team)

I am currently under cognitive behavioural therapy with CAMHS in Bromley and I am physically appalled by the mistreatment that I have personally encountered. Last June I was referred by my previous therapist and GP to Camhs. I eventually got a therapist with Camhs in February. I had a total of 3 sessions before my therapist, *** fell ill and hasn't returned. It is now July and I have heard nothing since late March. I am severely struggling with my mental illness to the extent where my medication has been increased by a total of 20mg. I was told via phone call that I would hear something 'soon' in regards to having a new therapist in the time *** was unavailable. The lack of communication has left me feeling desperate and alone. I was pushed through to child counselling even though I was 18 because I was considered an 'emergency case'. I am physically and emotionally drained constantly with no outlet. I have been left with nothing and nobody. I have contacted my Local GP as a last resort for this scenario as I feel as though I have been freely abandoned with nothing else to fall back on.

Dear Jordan

We're really concerned to hear this, and are very sorry that you have had this experience with us. We wanted to let you know that we are investigating your situation, and we will be in touch with you today to resolve this as soon as possible.

best wishes

Carrie Sykes
Operational Manager
Bromley CAMHS

Good afternoon,

My son has just turned 13 months old and I haven't received any of the letters or emails with the information to assess his development and progress as it is described in answers above.

I am aware that unfortunately, and unlike other boroughs, greenwich has decided to eliminate the one year review. It seems that the new replacing service is not working as expected as communications are poor. Can you please advise on how to proceed?

Dear Nerea,

I am sorry to hear that you have not yet received the 10-12 month information email or letter.

I will look into this for you, and respond privately.

In the meantime, you are very welcome to bring your son to any of our Health Advice Drop In sessions, to see the nursery nurse or health visitor.

The nearest nursery nurse led drop in sessions for you are:

Quaggy Children's Centre, Orchard Hill SE13 7QZ Tuesday 9.30 - 12.00

Robert Owen Children's Centre, Commerell Street SE10 0EA

If you usually use one of these Children's Centres, please check their timetables, as they do close for 1-2 weeks during the summer holiday.

There is also a health visitor advice drop in at Sherington Children's Centre, Wyndcliff Road SE7 7JP.

This is on Wednesdays 9.30 - 12.00, and the Children's Centre will not be closing during the summer.

Kind regards

Ellen Shelly
Head of Public Health Nursing 0-4 years

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