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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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A close relative of mine is an inpatient on Lesney Ward and has been since 1 December 2019. I have to say, the Clinical Director, Dr Derek Tracy, the Ward Consultant, Dr Nadim Hakim, the Ward Doctor, Shannon, the Ward Manager, James & all the Nursing Staff (too many of these ANGELS for me to mention here) have been so kind, caring and empathetic. I have been besides myself with worry and whenever I need any help, advice or reassurance, they have allayed my concerns. People choose to work in this area of work, it is not compulsory & they do so because they want to make a difference to people's lives. They give their all & unfortunately get a fair amount of flack for things out of their control, i.e. staff shortages, budget cuts & a lack of resources.

So, a BIG thank you to ALL staff on LESNEY ward, you're doing BRILLIANTLY! :)

*This comment has been edited

Dear Jenny

We are very grateful for your encouraging and touching comment and we will ensure this is shared with all relevant staff in the inpatient team. Unfortunately we are unable to respond or comment to the broader general points as you will appreciate the sensitivities. We are pleased that you found input from our inpatient staff valuable when you needed it.

Best wishes

Modern Matron
Woodlands Unit

I was concerned to read somewhere that Greenwich Council might in future only collect domestic rubbish every two weeks instead of every week. My husband is doubly incontinent and uses four of the largest pads available every day, so each week we fill a black-topped bin with them. If they are only collected every fortnight they will be very insanitary and smelly. I have written to the council and to our local councillors to tell them the potential results of this possible change. Would it be a good idea for the incontinence centre to also tell the Council that this change would also affect your patients?

Dear Beth

Thank you for raising this issue with us. I have spoken with the Lead nurse for the continence team and can confirm, that we have had no formal communication with Greenwich Council in relation to reduced frequency of refuse collection.

I understand, that any reduction in refuse collection would have an impact for yourself and also for other patients receiving products from Oxleas Continence Service.

I will follow up your query with our colleagues in Greenwich Council to ascertain what arrangements would be put in place, to support disposal of continence products if a reduction in services is planned. I will advise you of their response.

Kind regards

Connie Greig
Head of Long Term Conditions and District Nursing Services

Hello, I live in Greenwich. Please tell me how I reorder my sons continence pads as I've forgotten who delivered the last order. Thank you.
Kind regards

Dear Michelle

One of our managers will ring you today to help you re-order continence pads for your son.

Kind regards

Maria Tanner
Associate Director for Specialist Children Services

After being referred, from time to talk to PCP. For further therapy and a diagnosis review. I was seen by one their doctors, I was give some new medication and told that one of the nurses would call me, after 2 weeks. And that I won’t be put on the waiting list for therapy. Which I was extremely disappointed about.

I almost 4 weeks later, I still haven’t been called by this nurse. This has caused me so much stress and anxiety. Firstly I was never given a telephone appointment time, I have called their office couple of times, to asked for some clarification when I would be receiving this phone call. I called them yesterday and even the receptionist said that I should have been give an letter with an appointment time. The add insult to injury I know for a fact that if I miss this random phone call from this nurse, they would instantly discharge me. The thing that I am panicking about the most if that if I don’t hear within the next few days I will run out of this new medication and the GP won’t be able to prescribe it.

I have really struggled over the last three weeks, which PCP actually know as I have to call the urgent advice line. The transition from this service from time to talk has been extremely difficult, going from a service where the staff have been supportive to PCP where you just feel like an inconvenience to them. I can’t express to you enough how much pain, stress and panic attacks, that I have had, because of the uncertainty, this is now starting to affect my functioning at work, to point where I am had to leave early and I’m considering taking time off.

Dear Lauren

Thank you for your message and we are sorry to hear about your problems.

The manager of the PCP team Ethel Nazzal (020 8319 5500) will give you a call to discuss a way forward.

Kind regards

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

Our daughter is on Lesney ward and I am so shocked at the attitude of most of the nursing staff, no compassion antagonistic and they seem to want to make an issue and get the patients wound up by their attitude.
Oir daughter gets very distressed at night due to what happened to her and advised to go to the staff and get help when this happens being a quiet person she finds thia hard and the response on many ocassions, has been quote "you cant keep doing this" there are probably 3 staff i can think of that actually show some compassion and empathy. The majority its shocking to see, happy to discuss with clinical director, or head of nursing and give list of incidents. Staff also prefer to stay in the glass box and very little interaction with patients and have witnessed outbursts that could have been avoided if staff were present. Please do contact me its a serious matter to have so many with this attitude

Dear Jane

Thank you for taking the time to write, and I am sorry to hear about your concerns.

I am going to ask the unit Modern Matron, Mr Naidoo Armoordon, to make contact in the first instance to get as much detail as possible.

I will also send you an email separately to this.

Kind regards

Derek Tracy
Clinical Director

My husband had an amputation on his foot in June and the wound was quite big , he has been seeing Felicity and her team at the Kidbrooke clinic once a week since August. They are so nice , the care he has had combined with the care from Kate at the QE is phenomenal,his foot is almost healed and that is thanks to the excellent care and personal support we have received from these clinics . We cannot praise or thank all of these girl enough, they have given care in a very confident way so that when this first happened to my husband we had confidence in everything that they explained to us and we can ask them anything and they take the time to talk and explain things to us . They are professional and very good at what they do .

Dear Janice

Thank you for your kind words of recognition and praise for the community podiatry service. I am very pleased that your husband's foot has almost healed.

I am very proud of my team of community podiatrists. Felicity, and the team, are not only skilled clinicians; they are friendly, professional and supportive. They really care about their patients and are committed to providing an excellent service.

They work collaboratively with the Diabetes Multi Disciplinary Foot (MDfT) team at the Queen Elizabeth and it is fantastic to hear such positive feedback from you.

I will pass on your lovely comments and thank you once again for taking the time to write to us.

Best wishes

Catherine Edmeades
Principal Podiatrist - Diabetes & Wound Care

I attended the Sherrington clinic at Sherington with my three day old baby, having been struggling with feeding and having therefore principally formula feeding. The support I received from Ann Marie was fantastic - she helped me identify a strategy for supporting and increasing milk supply, better positioning, and was completely non-judgmental about my decision to mixed feed, which was exactly what I needed. Highly recommend.

Dear Rebecca

Thank you so much for taking the time to tell us about your visit to the Sherington Breastfeeding group.

I am very pleased to hear that the support and information you received was just what you needed.

Ann-Marie is a very experienced Breast Feeding Advocate who has worked for this service in Greenwich for many years.

I know she will be delighted to know that the support she gave has been so warmly appreciated.

Kind regards

Ellen Shelly
Head of Health Visiting

I would like to say thank you to Hapreet at Oxleas who I have seen weekly. When I started CBT I was rather vulnerable and distressed (what they call a crisis) But now I am a happy, well equipped individual who feels confident being discharged from the service. Harpreet was understanding, knowledgeable and tailored every week according to my needs. From this experience, Harpreet has equipped me to look after myself during my highs, lows and everything in between.

I have put into practice everyday small things to help 'ground' myself and this has proven so useful.
I am now working a new job that I love, with 2 new hobbies and I finally feel like my old self again. Thanks to Harpreet and the oxleas services. I couldn't fault Harpreet at all. Thank you!

Dear Chloe

Thank you very much for taking time to write to us about your recent experience and the support you received from Greenwich Time to Talk and in particular Harpreet.

We really value the feedback we receive as it helps us shape the care we offer to our patients and their families. We will pass on your positive comments and kind words to the respective members of staff.

Best wishes

Rachel Matheson

Service Manager for Mental Health
Greenwich Directorate

One of the best facilities I have ever come across. The staff are friendly and helpful; I engaged with patient and he had nothing but positive things to say about the service provided here and something rarely heard, he praised all the staff members .

Great for the community

Good wishes


Thank you very much for your kind comments about our services here at the Bracton Centre. This will be shared at our regular staff briefing and I know that colleagues will appreciate the recognition.

Thanks again for taking the time to submit your feedback.

Keith Soper, Director
Forensic & Prison Services

I would like to say a big thank you to dr bird for being so understanding with my thoughts and feelings.

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