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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

359 Comments

So disappointed that as a new Mum with my second child I had such a stressful experience at the bromley common practice clinic. This service is only available for 2hours on a Monday morning. It was total mayhem in there and we couldn't sit with queues out of the door. The staff were friendly but they were clearly stressed as were we! I could only get one of my sons weighed as it was too busy and I couldn’t risk my 2year old waiting any longer. It’s such a shame that for me this is the only clinic I can visit throughout the week and it is only 2hours to serve the bromley area! I will now have to make another appointment with the GP. I think a visit should be made to this clinic to see just how busy it gets. The size of the centre and number of staff, cannot cope which is a real shame for the number of parents and children.

Dear Sarah

Thank you for sending me your comments about the Crown Medical clinic. Oxleas started providing the Health Visiting service on 1st October, at this time not all the buildings previously used were made available to us. To help with this we have extended our clinic times in the Children and Family centres and we are hoping to open a new venue in Beckenham on a Thursday afternoon in the next two weeks.

We are aware that Crown Medical has become very crowded so we are planning to offer a new weighing clinic on Thursdays there, and we are looking for an alternative venue for the Monday clinic.

The clinic timetable is available to see on our service page, you are welcome to attend any clinic we are running in the borough.

I'm sorry this has been an inconvenience for you.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

The staff generally treated the patients as a nuisance, leaving us to self-police in cases of confrontation and then blaming patients they found 'easier to control' for not doing more when the situation became out of hand. There were instances of staff members telling myself and others that we 'don't know what wewe expressed an opinion. Other nurses asked me if I wanted to 'trade places with them' (ie I become the nurse and they the patient). They often complained to patients about how bad their job was.

We were forbidden from leaving the ward to go to the communal garden in the height of summer. Exercise, which is clinically proven to have a positive effect on mental health, was a privilege that you had to earn. Some patients had not been outside for over 2 weeks. Patients with dietary requirements were also not adequately catered for. The vegan patients were often left to get their own food from outside brought in by families, or else they would have to eat iceberg lettuce for dinner again. Patients also had nurses try and take their insulin away for no reason.

During my time on the ward, I made it my mission to bring activities to the patients that would calm us, bring us together if we wanted, and heal us. I rallied my family and friends to bring bags of book donations to the unit and set up a donations library for the patients. This was received positively by the patients and gave patients of all levels of care a chance to do something uplifting and stimulating with their time. I also provided colouring pencils and colouring books as a gift. On one memorable occasion, the other patients and I sat around the tables colouring and listening to classical music in the evening, only to be interrupted by staff shouting at each other. Then one day the books were taken away by staff and locked in the activity room. They had gone to being open, free access that did not involve staff intervention to another luxury we had to get permission for. The ward was also given all the information and contacts they needed to restart a book deposit with the local library but chose not to follow this up. As patients, we had harmless things that made us happy taken away from us, leaving us to stew in our mental illness and create a tense environment on the ward. Staff liked to throw arbitrary rules at us when it suited them to control us. During staff change over, we were often left with one member of staff on the ward who could not intervene when there were physical altercations. Staff on the ward were actively rude to my father and nearly drove him to tears.

Overall I found my treatment by the staff at the Avery ward to be rude, condescending and detrimental to my recovery. Staff were ill-equipped to handle disputes and speak to patients in a calm and constructive way. I was only able to make it through my week on the unit because of the support of my family. If I recover, it will be in spite of the Avery ward and HTT.

i attended two weeks ago and while the service i got while there was great, its the after service which i have problems with, having to wait two weeks for results when most other clinics have the results the same day or within 72 hours, and when you do call the clinic results line it just hangs-up

Dear David

Thank you for bringing this to our attention. We are very sorry the delay.

Someone from the team will look into the reasons for this and contact you as soon as possible.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Hello,

I think taking off the Thursday drop in clinic was a mistake. Now the Monday's one is very crowed. Cannot have a proper chat with the Health Visitor.

Both clinic were busy but the waiting was ok. So i do not understand why you take one off.

Dear Muriel

Thank you for sending me your comments about the Crown Medical Clinic. Oxleas started providing the Health Visiting service on 1st October, at this time not all the buildings previously used were made available to us.

To help with this we have extended our clinic times in the Children and Family centres and we are hoping to open a new venue in Beckenham shortly.

At Crown Medical we are planning to offer a new weighing clinic on Thursdays, and we are looking for an alternative venue for the Monday clinic.

The clinic timetable is available to see on our service page: http://oxleas.nhs.uk/bromley-0-4

You are welcome to attend any clinic we are running in the borough. I'm sorry this has been an inconvenience for you.

Best wishes

Helen Day Barnes
Service Manager
Public Health Nursing Services

Please tell me where or how to find details of the Bromley breastfeeding drop-ins. I see that Oxleas does not have access to use Beckenham Beacon and therefore that breadtfeeding drop-in no longer runs. What about the others? Where is there an up-to-date timetable? I want to update local resources on the Breastfeeding Welcome page and nct pages.

Dear Sherry

Thank you for contacting us regarding access to support for breast feeding mothers.

There are currently three breast feeding support groups running across the week.

Mondays 10-12pm at Blenheim Children and Family Centre
Tuesdays 10-11.30am at Bromley United Reform Church and
Wednesdays 10-11.30am at Community Vision Children and Family Centre

Oxleas are working on a new Bromley Health Visiting website for Bromley mothers which will have all our clinic and support group timetables included. We would be very pleased to include local up to date links and to provide information for the Breast Feeding Welcome and NCT. Our Infant Feeding Advisor will be in contact with you soon to discuss this.

With thanks

Helen Day Barnes
Service Manager

My daughter was under CAMHS 3 years ago and discharged after two years of psychotherapy. I feel like nobody believed me or understood. They used to tell me that I’m just looking for diagnosis and what do I want to achieve with that. They didn’t diagnose everything was blamed on my divorce, new husband etc. Since the discharge things have gone worse my daughter got diagnosed with ADHD by Oxleas and possible ASD. School is struggling and we are coming back to CAMHS (been accepted and waiting for appointment). I don’t know what to expect but I have no confidence in CAMHS at the moment. I hope things have changed and someone will listen and help us this time.

Dear Martina

We are very sorry to hear about your past experiences with CAMHS and your worries about the upcoming appointment, based on your past experiences of the service.

We understand that you have spoken with the Operational Manager for Greenwich CAMHS and agreed that you would meet with the named clinician prior to the initial assessment for your daughter to allow an opportunity to share some of your anxieties and hopes for your daughter's time in CAMHS.

We hope that this has been helpful, and would like to thank you for your feedback.

Kind regards

Sheena Gohal

Overall the Oxleas and NHS website are very helpful.

Thank you Chloe for your kind words which I will pass onto the web team.

Best wishes

Steve Cooksley
Digital Projects Officer

Hello,
I was just wondering if these clinic are the same as previously? Can you still get baby weighed?

Dear Nicola

We are still running baby clinics and you can find the venues and times in our timetable on the service page:

http://oxleas.nhs.uk/bromley-0-4

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

I would like to book a 12 months review as I'm not happy with an email describing what my child should be able to do, that's ridiculous. As a first time mum I want the same service as my fellow mothers in other surrounding areas eg Bexley. What phone number do I call to arrange this? I work full time in central London and can't take a day off to attend a drop in with waiting times as I did when I was on maternity leave. I'm in SE9.

Kind Regards

Sofi

Dear Sofi

Thank you for your comment and request to have an appointment for a 10-12 month review for your baby. A member of our team will be contacting you very soon to arrange an appointment with you.

Oxleas aims for all services to be responsive to feedback and views from service users and professional partners. The Greenwich Public Health Community Nursing Service, which includes health visiting, has been in operation for just over a year and we are introducing a number of enhancements to the service delivery model in response to feedback from parents.

We will soon be introducing the option for parents to request an appointment for 10-12 month review with one of our skilled nursery nurses. Our communication to parents, when their child reaches this age, will include the telephone number of our Central Administration Team, who will be happy to make an appointment for parents who call.

We are aware that not all parents wish to attend a face to face review and in the past there has been a high rate of parents not attending for the 10-12 month developmental review, so the offer to parents to 'opt in' for this face to face review will ensure efficient use of appointments.

All parents will still receive an email or letter with an invitation to attend one of our drop-in sessions, and links to our webpage where they can access age related health and development information.

Kind regards

Ellen Shelly

Head of Public Health Nursing 0-4 years
Young People and Families Directorate

Hi Ellen,
Thank you for replying. I got a call from a lovely HV and have an appointment next week. I'm very happy that you have changed the service for those who want a face to face appointment.
Kind Regards
Sofi

As you can see from all the comments, the service in Beckenham area has dramatically worsened. When I had my first kid, I used to have a weekly session at my GP surgery. Then, 3 sessions, morning and afternoon session at Beacon, afterwards 2 sessions only in the afternoon and now, none. Having two kids and no car, it is extremely difficult for me to manage to go to Community Vision by bus. I have only been once and it was not comfortable at all to be standing up with 2 kids talking about your issues with the Health Visitor while other 20 mums were waiting at the same time.
You need to find a solution as soon as possible as this is not good enough.

Dear Paula

Thank you for sending your email raising your concerns about the lack of clinic at Beckenham Beacon. When Oxleas started the new service on 1st October the previous provider has decided to retain the room for another purpose. We enquired if there was another available suitable space at Beckenham Beacon, but there are no other free sessions.

We are close to securing a new venue close to Beckenham Beacon, and we will advertise this widely when we start the service there, we are hoping this will be in only a week or two.

I'm sorry you have been inconvenienced by this.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

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