Latest comments banner

Your comments

We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Please note, the website comments section is not a crisis service, and is not monitored out-of-hours.

Comments are moderated and it may take more than 48 hours for a response to be posted. If you need help in a crisis, please visit http://oxleas.nhs.uk/advice-and-guidance/how-to-get-help/

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

781 Comments

I think your treatment of my friend and her family is disgusting, between you and the met police she is now in a position that she is being controlled and abused and physically harmed by a young teenage daughter. How is the system and teams so broken within Bexley that this is allowed to happen and the services think that it is acceptable.

I will be going to the local papers if you this behaviour and neglect continues to happen from your service.

Dear Daniel,

I am really sorry to hear of the difficulties your friend has been experiencing with Bexley CAMHS.

As the Operational Manager of Bexley CAMHS service, I would not want anyone who is accessing the service to have this view.

I would like to understand what has been happening for your friend and her daughter to see how we can resolve and help in alleviating the immense distress that your friend is currently facing with her daughter.

Please do contact me on 0203 260 5200.

Kind Regards

Shamara Bailey
Bexley CAMHS Interim Operational Manager
Children and Young People's Service

Thank you for the recent support you gave my dad it was very much appreciated.
Support was arranged by the Bexley team on a Sunday to start on the Monday.
Without your help, I wouldn't have been able to cope with supporting dad post cataract surgery.

Dear Nicky

Thank you for taking the time to comment on the support provided to your father by the Bexley district nursing service. We will ensure that the team are aware of your kind words. We wish your father a speedy recovery from his operation.

Kind regards

Lisa Cooper
Associate Director Adult Community Services
Bexley Care Directorate

Very disappointed referee myself to this service for the 3rd time 6 months ago and this would be the 3rd time I’ve not heard back after the initial assessment. Something really needs to be done about the lack of help available to people

Dear Emma

We are sorry to hear of your experience in accessing our service. The Clinical Lead Stavros Markatselis (Tel: 0203 260 1100 - E-mail: s.markatselis@nhs.net) will be happy to contact you to discuss a more effective way forward.

Thank you for taking the time to leave your feedback we really appreciate it.

Sophia Ploumaki
Associate Director - Greenwich Mental Health Services

My dad been in hospital having life saving surgery. He was discharged and told that a nurse would be round to see him to change the dressings. Since being at home my mum received a call from a district nurse who asked if my dad could walk. My mum replied that he can just manage to walk to the toilet, the reply she got was as he can walk he can walk to the GPs surgery to get hes dressings changed. I think this is out of order as my dad cannot walk that far. The hospital made the referral for a district nurse but they just dont seem to care.

Hi Sarah,
We are sorry to hear of your experience in accessing the District Nurse service for your father. The Matron for District Nurses, Kay (Sharon) Wilson-Nivet (sharon.wilson-nivet1@nhs.net) will contact you to discuss your concerns. Thank you for taking the time to leave your feedback and we wish your father all the best for his recovery.

Rachel Matheson
Associate Director for Adult Community Services

Hi

I’ve had Obsessive Compulsive Disorder & depression for 24 years I’ve been on numerous medications and been to so many CBT/ERP therapy but nothing has helped. I’m so tired of it all and I’m getting no where when I ask the GP.

I’m in Bexley and I’m not sure if this is something that could be considered ?

Thanks

Kim

Dear Kim

I am sorry that you have had long experience of difficulties treating OCD and depression. You may know that the National Institute for Clinical Excellence (NICE) recommends the NHS uses ECT (electro-convulsive therapy) to treat depression only in certain circumstances (ie for more severe presentations when other treatments have not been successful).

There is also a specific NICE guideline that recommends the NHS uses rTMS (repetitive Transcranial Magnetic Stimulation) to treat depression because it shows adequate but variable responses to this intervention.

Our ECT/rTMS service requires a GP referral so you would need to request this from your GP as this would provide important information about medical history.

I hope that is helpful.

Best wishes,

Jo Cook
Head of Psychological Therapies & Patient Experience
Bexley Care

I’ve had a diagnosis 2 years ago but never got my repeat prescription for my medicine only one off. I’ve called 10 times today and cannot get through to reception, once I’m the first in cue and it rings the phone just hangs up. There’s no email available. How on earth do I contact you???

Dear Natalia

Thank you for your email and we are sorry for the inconvenience caused to you. The service line manager Opeyemi Durojaiye Tel: 0208-319-5500 will be making contact with you to discuss ways forward.

Kind regards

Ms Sophia Ploumaki LLB (Hons)
Associate Director Greenwich Mental Health Services

Our son had his last developement assessment last July and we were told that he would get a follow up appointment 8 months later. It's now well over a year and we have not heard anything. We have called twice and both times we were told that someone would let us know but we have not heard back.

Dear Sarah,
We are sorry to learn of your concerns. We have tried to contact you by email and phone, and have left a message on your voicemail to contact us.
Thank you

Specialist Children's Services

Hello,
My daughter is overdue for her 2 year old development check-up. Please could you advise how I could arrange this with you?
Kind regards,
Graeme

Dear Graeme
Many thanks for your enquiry. Please be advised that Startwell Greenwich are now responsible for delivering the Health Visiting Service rather than Oxleas. They can be contacted on 020 8161 0530 or Bromh.greenwich0to4admin@nhs.net and will be able to answer your request.

Many thanks
Vicky

Victoria Soper
Service Manager Specialist Children's Services

I have been trying to contact my sons coordinator at Beckenham Beacon ,I think the system must be inoperable as I can’t get through to speak to anyone ,Pressing button 0ne ,at one call , there was no reply to the ringing after a long time ,On the next call there was no ringing or contact on all the button numbers , This is at 1pm -1.30pm . I need some help and advice from CCO who has been as helpful as she can until now .I feel quite desperate at one sons poor mental health and need a solution . The situation is extremely stressful for an 88 yr old partially disabled mother who has a heart condition . I have had to battle on for 13 yrs with the mental health conditions of my sons and it’s quite dire presently .

Dear Mary
We are sorry to hear about the difficulty you have had contacting your son's Care Coordinator. We will ensure a staff member from the team contacts you back today on the matter. We will also check the phone lines again to ensure that they are functioning.

Regards
Adrian

Adrian Dorney
Associate Director
Bromley Directorate

Dear Mary,
We understand that your son's CCO has been in contact with you and we can confirm the phone lines in the West Locality have been checked and we can reassure you that they are now working.
Regards
Adrian

Adrian Dorney
Associate Director
Bromley Directorate

Hi. I hope this finds you well. We were referred to Cahms on 1st April and have not heard anything yet back. My daughter has been struggling and with GCSEs coming up the anxiety is building as we suspect she has ADHD. We are trying to get her all the support we can get but what she really needs is a proper assessment. She has also developed tics which has compounded matters and so with going back to school we noticed she is getting worse. I know Cahms are really busy and was wondering if there was any alternative or way we can help her get a diagnosis? It’s been five months now with no word so we don’t know what to do. Thanks and all the best.

Dear Elizabeth,

Thank you for your comment, I'm sorry to read of the difficulties your daughter has been experiencing.

A colleague from Greenwich CAMHS will be in contact with you early next week to discuss the issues you've raised and consider options.

Best wishes,
Dominic

Dominic Leigh
CAMHS Service Manager

Leave a general comment

Your contact details:

Comments will be moderated and published on this website.

Your telephone number and email address are required in case we need to contact you directly. These details are treated in the strictest confidence and will not be shared with any third-parties.