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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.


Shocked by the lack of locations for HV services.. with a new baby the last thing you want to do is travel a long way for check ups. I live in br4 and we recently lost the addington road location and now the beacon!!! The crown lane is next closest and has very limited parking and no parking on roads around it as you get a ticket.... it will be really stressful to organise a visit as parking will be a worry my baby is due in Nov and I am appalled with the lack of service options you have left us with.

We have no nearby children centres and now no Hv services. I look forward to hearing how you can justify this?! You are just isolating the community by discouraging mums from attending regular check ups.. you should be ashamed at what you have done and I am shocked you have been able to get away with this...

Dear Jenny

Thank you for sending a comment to us on our webpage.

Oxleas have started to provide the 0 to 4 Health Visiting service from Monday 2nd October. Our new service will offer Health Advice sessions and/or developmental checks with health visitors or nursery nurses in all the Children and Family Centres across Bromley.

The Children and Family Centres have been located in the areas of most need within the borough and our commissioners are keen for us to work closely with these services that support the most vulnerable families in the borough.

Unfortunately the rooms within Beckenham Beacon previously used for baby clinics are not available to Oxleas and we are actively searching for a new local venue for this service. I hope this won’t take long and we will advertise the new venue as soon as we have found it.

In the meantime we are working with Bromley Children’s Project to find increased spaces within Children and Family Centres to provide baby clinics and where possible we have lengthened the session times in our current venues and are providing additional staff at these session times.

You can attend any baby clinic within the borough for advice and support .We will make contact with you before your baby is born, after 28 weeks of pregnancy and again for the new birth visit at 10 to 14 days and again when your baby is 6 to 8 weeks of age. This early contact will ensure that we can offer you support and plan future support as your baby grows older. We will be offering options for developmental checks at 1 year and again at 2.5 years. There are two Baby Cafés in the borough to support breast feeding in the early weeks and we are providing three breast feeding support groups in the borough.

We are developing a range of online support information too, this will help you decide if you should seek advice from us and can provide the most up to date national guidance about topics such as home safety, childhood illness, and weaning.

I hope this will reassure you that we are keen to offer the right support to all our families and this support is tailored to meet their needs

If you need to speak to your health visitor you can contact her through our new single point of contact on 020 8836 8621.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

First time in my life attended a sexual health clinic. I was really nervous and anxious that the staffs will be judgemental. It turns out, the receptionist was nice and polite. The nurse who looked after me (Fiona) was absolutely fantastic! She made me feel at ease and treated me with dignity. This experience has changed my perspective about Oxleas.

Dear Lily

Many thanks for your positive feedback. We are pleased that you had a good experience when you visited Market Street. I will pass on your comments to the relevant staff members

Many thanks

Lynda Gribbon
GSH Central

I commented earlier this year asking about a diabetes clinic. I was contacted by PALS and told I don't have to see my objectional GP. Since then I made an appointment with a different GP and told him I didn't want to see the diabetes doctor due to his manner. Surprise, this doctor told me he didn't know much about diabetes, even telling me he had never prescribed the medication I am on, so I would have to try another. It's no wonder diabetes is running rampant.

I can't even comment on the service I am receiving because we are not receiving any! My daughter had her assessment started but not finished. Was told would get another appointment to finish it. That was Jun/Jul. Since then things have been progressively worse From self harm to running away and despite numerous calls to them, we are still appointmentless. We have only had one call back from the numerous times we have called them. Now we are almost at the point of permanent exclusion from school and still no one is interested in helping my daughter.

Dear Ashleigh

Thank you for taking time to share your experience of Bexley CAMHS. We are sorry for the delay in completing your daughter's assessment and inadequate responses to your phone calls to the service.

I spoke to you this morning and considered the issues you raised with me. As a result, we have now offered your daughter an appointment at 9am tomorrow to complete the initial assessment.

I hope the appointment goes well tomorrow and if you would like to discuss further, please do not hesitate to contact me.

Best regards

Reshad Soobratty
Team Manager
Bexley CAMHS

I had an assessment on the 27/07/17, for which I was recommended for individual therapy, but I haven't heard anything since, and would like to know what is happening, as I need this therapy to move on with life.

Dear Jason

Thank you for getting in touch. We are sorry that you haven't heard anything.

We will ensure that somebody from the service contacts you as soon as possible.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

I have spent the last fortnight calling and emailing the health visiting team in regards to my 3 young daughters. I desperately need a health visitor to come out to my property to check the health of all 3 of my children, especially my youngest daughter who is 7 months old and hasn't gained weight in the last few months. I cannot leave my property with my children because my elderly mother suffers from dementia. Please can you contact me urgently so you can arrange to come visit my children.

Thank You

Dear Fayen

The Health Visiting service in Bexley is now being provided by Bromley Healthcare.

For information about the services available to you please look in their website by following the link:

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

My daughter was referred by her school to be seen by an POT. She was refused an appointment on the grounds that no functional OT goals have been identified. So what happens now. Is she just left to struggle on her own???
Where is the assessment and help ? A complete dead end. NO help. Please can you follow this up asap.

Unfortunately due to high numbers of referral to the service it is important that we can identify functional goals for the child/young person to provide an assessment or intervention.

In our letter we asked you to contact us to discuss why we were not able to accept the referral.

Please call our central booking team on 0203 004 0092, and ask to speak to Jayne, our manager for Occupational Therapy, who would be happy to speak to you.

Kind regards

Maria Tanner
Service Manager for Specialist Children Services

Hi, just wanted to find out the Helath Visitor ( baby clinic) times in Erith medical centre?

Dear Aivita

The Health Visiting service in Bexley is now being provided by Bromley Healthcare.

For information about the services available to you please look in their website by following the link

Erith centre so hard to get hold of phones ring if your lucky often they are broken so they don't ring.
I have been trying for 4 days to get hold of my case worker without success they take message after message after message but he just don't call back absolutely sick of trying.

Dear Paul

I'm very sorry to hear about the difficulties you've been having.

I will liaise with the site manager and ensure that you are contacted promptly.

Kind regards

Dr Derek Tracy
Clinical Director

Had initial assessment 7 months ago, have received no treatment, just given pills and told to get on with it.

Noticed my mood worrying dipping again, the only way youll get treatment is if you do something dangerous to yourself.

I feel no better than I did this time last year and no one is helping me,l despite a counseller saying I should be referred for psychiatric treatment.

Total waste of my time and my letter never got to the doctor I had to photocopy it for them!

42 year old male.

Hi Daniel

I am sorry to learn you have concerns regarding the service you have received and I would be happy to try to address your concerns.

I have sent an email to you directly as I require further detail to enable me to assist you. I would also need to know which service you had been referred to.

Best wishes

PALS team

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