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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

365 Comments

Hi,

You have been treating my father and recently diagnosed him with Vascular Dementia. This was in Sept last year.

I think his position is worsening and I'd like him to be seen for further memory testing if possible please along with advice on how to support my mother with him as she is not coping.

I've tried to call today but the number keeps hanging up.

Can someone contact me on my mobile to discuss this please?

Many thanks and I look forward to hearing from you.

Regards,

Nigel

Dear Nigel

We attempted to call you today on the mobile number that you provided, and have left a message for you along with a number to contact us on.

If we do not hear back from you today, we will phone you again tomorrow (Thursday 12th May).

Kind regards

Dr Linda Bouquillon

The service CAMHS provided for me was amazing, I am so thankful and grateful for the support they have given me over the years I have worked alongside them. Thank you Sarah and Stephanie for all your work with me, I am cannot express my gratitude enough for helping me in more ways than you can imagine, I honestly don't know where I would be if it wasn't for the wonderful, genuine caring and support given to me by them both. Also thank you to Annette for helping me build such a strong relationship with my mum. You are all such lovely people and the service you provide is life changing so thank you.

Thank you Shannon for your positive feedback regarding your experience of working with Bexley CAMHS, we appreciate and value feedback for our service.

We have shared your kind comments with the clinicians who enjoyed working with you and welcome hearing from you.

Thank you.

Dorothy
Operational Manager

I'm so fed up with Erith mental health centre! I'm a shut in and I've got so many emotional and psychotic issues I don't know half the time what I'm doing!
I rang Erith mental health centre and told them I was feeling paranoid, anxious and suicidal and I'm finding it so difficult to get to my appointments and I get discharged! I'm honestly getting worse every day, I'm not eating, I'm not sleeping and I'm alone 24/7 with nothing but illnesses! I've been let down over and over again! I asked and begged for someone to come out and see me but nothing ever happens! Is this a joke to you? Is my suffering going to continue in silence? I have a long history of all of this and they are well aware but yet nothing happens? It's not my fault I feel this way and it's not my fault that o struggle to get out and get to my appointments but instead of understanding I get nothing, nothing but a discharge!

Dear Adam

I'm sorry to hear of your disappointment about the care provided; we ordinarily work to involve people in joint decision making, and we should explain the rationale for any decisions we make.

I will contact you directly to better understand this and see what we can do.

Kind regards

Dr Derek Tracy
Associate Clinical Director

My daughter was referred urgently by our GP, and school, back at the very beginning of December 2015. After an initial assessment she was placed on the waiting list for CBT. She also had an assessment by a psychiatrist. WE ARE NOW 5 MONTHS DOWN THE LINE AS AN URGENT REFERRAL AND HAVING SPOKEN WITH CAMHS LAST WEEK THEY HAVE NO IDEA WHERE OUR DAUGHTER IS ON THE LIST AND HOW MUCH LONGER IT WILL TAKE FOR HER TO START THE CBT THERAPY. We are informed of staff shortages etc and offered medication as "stop gap" to get our daughter through this difficult time until a place for CBT becomes available. This is totally unacceptable, how can a child with an "urgent" referral, that needs a certain therapy, still be on a waiting list 5 months later and there be no idea of when therapy will be offered. What is the point in joining a waiting list in the first place? The young people with mental health problems in the London Borough of Bexley are being let down and left to struggle for too long. I would be interested to know where the governments "extra funding for children's mental health" has gone to? It clearly hasn't reached the London Borough of Bexley.

Dear Kelly

Thank you for taking the time to leave a comment on our website. We are very sorry that there has been a wait for your daughter's psychological therapy to start.

There is a very high demand for the Bexley Child and Adolescent Mental Health Service but we work hard to see children and young people at the earliest opportunity, so that they can recover as quickly as possible. The government has made additional funding available for child mental health services in Bexley. This funding is being used to establish a community mental health outreach service which works with schools and GPs and this will be in place over the coming months.

We would like to speak with you directly about your daughter's treatment and we have arranged a telephone call with you, between 1.30 pm and 2.30 pm today. In the meantime, we can confirm that we have identified a treatment appointment for your daughter on 6th May at 11am and can discuss this with you in our telephone call.

Kind regards

Dorothy Pilling
Bexley CAMHS Operational Manager

I can confirm that Dorothy did exactly as she said she would and telephoned me, also organising a treatment appointment for my daughter. Dorothy was very friendly, polite and informative about some of the waiting issues they are currently experiencing for CBT at CAMHS Bexley. Finally there seems to be a purposeful way forward for our daughter.

Thank you Dorothy.

Hello I want to explain my health and help me to get a wheelchair for me I can not walk I want Arabic language translator during a call if allowed thank you

Dear Diaa

Thank you for your message. We will contact you directly to discuss your needs.

Best wishes

Keith Soper
Service Director

My brother has been a client of Somerset Villa on a regular basis over several years. Somerset Villa is a very well run unit and I would like to express my appreciation of the excellent care my brother receives there. Many of the staff have been at Somerset Villa for many years or previously within the Oxleas service. They are a dedicated team, who provide a constant, caring background for the clients and treat each client as an individual. The clients are encouraged to participate in many activities and also given one to one attention..

The environment is clean, bright and friendly and the food is good and freshly prepared with a varied weekly menu. The staff team are easy to contact and keep me advised of ward rounds; CPA meetings and any other issues concerning my brother's mental and physical health. My brother has been a client of many establishments over the past 30 years and I couldn't wish for him to be in a better environment. It is a great comfort to know that he is receiving excellent care in a safe, caring environment.

Dear Pat

Thank you so much for taking the time to comment on the great care your brother has had from Somerset Villa.

I will pass your kind words on to the team: I know it will mean so much for them to hear this. They work hard every single day, and it is feedback like this that makes all our jobs feel worthwhile.

Kind regards

Dr Derek Tracy
Associate Clinical Director

why is everyone so keen to discharge as soon as a patient feels stable, has anyone not thought they are stable cos the htt are doing their job right and the patient feels safe and secure knowing they have a good support in place, t stay with the people who are helping me who i know and trust means i have to be self harming or taking overdoses just so i can feel safe, then they want t discharge me to people i dont know will not work unless they give me my old cpn then they should not discharge me, if they send me to people i dont know i wont talk i wont ask for the help i need and your putting my mental health at risk, dont be so quick to rush to discharge people, people who are doing well know when its time to be discharged and will do so when they feel safe, i think its sad when people have to actually harm themselfs or others to get the help they need. if i am ok its cos your people are doing their job right, if your discharge me to soon i will only be back quicker. stop rush discharges

Dear Leanne

Thank you for taking the time to comment.

As a Home Treatment Team Consultant in a different part of the Trust, I recognise the challenge you describe: on the one hand, I found it heartening to hear that the team were helping your mental health through their work; on the other, clearly it can be a really difficult period when getting discharged by them.

Ordinarily, we try to work hard around this 'transition point' to make it as smooth as we can, including discussing the rationale for our actions.

I will ask the Greenwich HTT to contact you to discuss the specifics of what happened with you in more detail; I hope this will be helpful to you.

Kind regards

Dr Derek Tracy
Associate Clinical Director

I feel really sorry for having missed the health visitor today. I was at home but unfortunately I could not hear her call at the door.

Could you please call me back to book another appointment as I don't have any telefone number on your card.

Best wishes
Kelly

Dear Kelly

Thank you for getting in touch, and just to confirm that we have now arranged an alternative appointment with you.

Our health visitors would normally leave a contact number and will make sure this is a priority if the same circumstance occurs again.

We will be discussing calling cards at our health visiting meeting next week.

Kind regards

Caroline Latham-Parker
Operational Lead Nurse
Universal Services for Children and Young People

I was having therapy at Memorial Hospital.

I called to cancel 1 or 2 appointments and then received a letter along the lines of "it is apparent that you no longer wish to have therapy"; the only thing that was apparent was the disgraceful tone of the letter, as well as the fact the therapist's colleague OBVIOUSLY didn't pass on the message.

It would've been professional, as well as caring to at least call me to find out how I am before cancelling my therapy sessions; anything could've happened to me.

Holding down a full time job whilst struggling with mental health difficulties means that at times, you will have to cancel your therapy sessions due to unforeseen circumstances.

Disgusted with the poor service from Oxleas. It took a lot for me to acknowledge I needed help, in the first place... I will NEVER seek help again.

Thank you for posting a comment to let us know your concerns; I'm sorry to hear how disappointed you are with our care. I would be more than happy to hear more detail on this, and to see if we could find a better resolution for you. If you would like, you could call or email me, and if necessary we could arrange a meeting. I can be called on 01689 880000 - though I'm often moving between sites - or you can email me on derek.tracy@oxleas.nhs.uk.
Dr Derek Tracy,
Associate Clinical Director

Queen Elizabeth hospital is a very good hospital nothing wrong with the service there,may it be like for many years to come

Thank you for taking the time to let us know this, it's great to hear, and will be very much appreciated by all staff. I will pass this on to them.
Dr Derek Tracy, Associate Clinical Director

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