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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

707 Comments

My child is 7 she is wetting the bed nearly every night and more than once a night she says she can not feel it

Dear Daisie

We can offer an appointment at one of our clinics for you and your daughter. We will contact you directly with details.

Please see the new website for our drop in sessions across Greenwich: www.oxleas.nhs.uk/CYP

Kind regards

Stephen Whitmore
Director of C & Y P Services

Got an assessment only to be told that I cannot benefit from counselling with you guys.
I don't know where to go to now, I can't afford a therapist...

Dear Camille

I am really sorry to hear about your experience with our service.

I will contact you shortly to discuss your concerns.

Best wishes

Dr Stavros Markatselis
Deputy Clinical Lead
Greenwich Time to Talk (IAPT) service.

I am a key worker who assisted a young asylum seeker to Fairfield Centre in Charlton. He was very well looked after by Caryn Mortimer and was told the procedure step by step.

The young person also had an interpreter, however Caryn made the young person feel at ease and communicated very well..

Even though the young person was nervous Caryn reassured him and the operation went very well.

Thank you

Dear Gurpreet

Many thanks for your positive feedback about your recent encounter with Caryn and the nail surgery team.

I am delighted that Caryn provided excellent care to the patient and was able to put him at ease by explaining the procedure step by step.

She has excellent rapport with patients and is skilled at allaying anxiety and nerves.

Thank you once again for taking the time to pass on your positive comments. I will ensure to feed this back to Caryn.

With kind regards

Catherine Edmeades
Head of Profession Podiatry

Dear Sir,
Could you help me, in 1983 I had a benign Astrocytoma exhumed from the centre of my brain, “Para ventricle”, The operation was carried out privately due to the NHS refusing to fund the operation, because of the size and the depth of the tumour in my brain.

In 2008 I suffered a stroke with-in the Putamen that was wrongly diagnosed as Epilepsy due to my medical history for a few years.

It was only because I went back to my original Neurosurgeons team, who diagnosed the infarct in the Putamen area of my brain. Can you do anything to help me?

Dear Mark

Please contact your GP and ask for a referral to the Greenwich Community Neuro Team at Oxleas.

Once this is received we will be in touch with you to establish what your difficulties are, what we will be able to do for you and any rehab/support we can offer.

Best wishes

Ishbel Gray
CAR and Dietetic Team Manager

My youngest son is 2 next month. How do I arrange his 2 year check - will someone call me? Will a receive a letter in the post? I am based in Chislehurst. Many thanks. Sophie

Dear Sophie

Thank you for contacting us.

You will shortly receive a letter inviting you to call the Central Admin Team to book a two year review at your preferred location.

The nearest venue to Chislehurst is Castlecombe Children and Family Centre.

Please contact us on 0208 836 8621 if you wish to speak to someone in the Health Visiting Team.

Best wishes

Loretta McGurry
Head of Health Visiting Bromley

Can I just ask at the health advice clinics also the place where you can have your baby weighed?

Dear Lucy

Yes, you can have your baby weighed at any of the health advice sessions.

Self weighing facilities are also available at the Crown Medical Centre on Thursdays between 1:30 and 3:30 if you solely want to weigh your baby.

Best wishes

Loretta McGurry
Head of Health Visiting, Bromley

AM ABSOLOUTLEY AT MY WITS END WITH CAHMS.
MY SON HAS BEEN HAVING OUTBURSTS OF UNCONTROLABLE BEHAVIOUR. HAVE CONTACTED CAHMS SEVERAL TIMES FOR HELP, EACH TIME SOMEONE SAYING THEY WOULD GET BACK TO ME BUT...NOTHING!! MY SON IS KNOWN TO THE TEAM AND WE DESPERATLEY NEED HELP. BUT WE ARE JUST BEING IGNORED. MAYBE TRYING TO CONTACT YOU THIS WAY WILL HELP BECAUSE NOTHING ELSE SEEMS TO.
AS A FAMILY WE FEEL TOTALLY LET DOWN BY YOUR 'SERVICE'.

Dear Natalie

Thank you for taking the time to leave a comment on our website. We are very sorry that you did not have your calls returned by the clinician.

Following our initial telephone call on Friday, I arranged for the allocated clinician to call you and arrange an appointment for 11 December for a review. I said in our second call that she had been planning to return your call on Friday and can only apologise for the delay.

Although we try to return calls on the day, it is not always possible due other clinical commitments and emergencies.

However I also agreed with you if in the event that your calls are not returned in a timely way for you, to ask to speak to a manager or senior member of staff.

Kind regards

Dorothy Pilling
Bexley CAMHS Operational Manager

I was told about this by a Doctor at the QE where I received excellent care. I had never heard of it. How long has it been in existence? Where is it based? Thank you.

Dear Julia

The COPD team visits patients in their own homes and they have clinics across Greenwich. The service is available to patients who have a diagnosis of COPD and have recently been unwell with regard to their COPD. The service accepts referrals form GPs and all healthcare professionals, including the staff at the hospital.

If you would like to be seen by the team, please contact your GP who will be able to access the service and refer you.

We hope you are feeling better and thank you for your comment.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

It's a useless service I asked my GP to refer me his doing nothing then I do this to be told as I'm awaiting a ASD service I can't do it then becoming ill and trying again and finding it so difficult to access. What do I need to do have a seve breakdown again to get the help. My NF doctor has sent letters to my GP to refer me but I'm going no where as they are sending letters but my GP is not wanting to care

Dear Chris

I am really sorry to hear about your experience with our service and will contact you shortly to discuss your concerns.

Kind regards

Dr Stavros Markatselis
Deputy Clinical Lead
Greenwich Time to Talk (IAPT) service.

Hi
My name is chandra last week i had a home check due to certain cause i lost my leaflet of the breast feeding training near woolwich school can you please let me know the timing which is on every tuesday and thrusday but i forgot the school name its something like brook school if you help me for this it will be the great.
Thank you
Chandra

Dear Chandra

There are two Breast Feeding Groups close to you, which you are most welcome to visit and meet the Breast Feeding Advocates:

Tuesday 10.00-12.00: The Slade Children's Centre, Erindale Road, Plumstead, SE18 2QQ

Thursday: 09.30-11.30: Brookhill Children's Centre, 130 Brookhill Road, SE18 6UZ

You may also find it helpful to access our website for further advice and information: http://gwhealth.wpengine.com/

Kind regards

Maureen Makin
Operational Lead Nurse-Tewson Health Visiting Team

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