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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


My neighbour who is 70 has been trying to get help unsuccessfully, with her mental health. She is extremely distressed about almost everything and yesterday evening she called at my door crying and distressed again, this time saying she was feeling suicidal. I am at a loss as to how she can get help, she said her GP does not help her.
Would you advise me or her how she can get help as I fear she may follow the same path as her mother.

Dear Janet

Thanks for contacting us about your neighbour.

If you could telephone our older adults service at Bridgeways (0208 629 4900) and ask for the Duty Senior, they will gladly take more details and see what can be done. Encouraging her to go back to the GP would also be helpful.

Our trust also has a crisis line open 24 hours a day and you or your neighbour can call it if urgent advice is needed:
0800 3308590.

I hope that is helpful and thank you for your concern.

Kind regards

Estelle Frost
Bromley Service Director

My son has been neglected by Camhs since a small child. They refused to even admit my son had any mental health problems. Until a judge ordered a private Dr to see him. He was given a diagnosis straight away and referred to the Michael Rutter Centre. They are amazing. Unfortunately the help came too late for my son and he now has a conduct disorder and is a danger to himself and the public. If only they understood he will cost the government more now in a life time than if they invested money now into these young people. They could give them the skills to live successful lives. It's neglect of a child and it's heartbreaking

Dear Laura

Thank you for contacting us. The CAMHS service in Bromley is dedicated to providing high quality support and treatment to children and young people with serious mental illness.

We also strive, with other organisations in Bromley, to assess and address emerging mental health conditions as they become apparent.

We would like to talk to you further about you own particular concerns and will be contacting you shortly to discuss this.

Kind regards

Stephen Whitmore
Director of Children and Young People's Services

I am very nervous with any sort of medical appointments and usually faint or vomit when I have any type of injection or experience any such medical treatment. Caryn was exceptionally charming and caring. She made me feel at ease when I had my first appointment for my ingrown toe nail removal. She did not rush the procedure and made me feel real calm. On visiting again to have the dressing changed Caryn was really kind and lovely again. She made the whole experience pleasant.

My one negative in this experience is that my appointment was cancelled due to a podiatrist being ill. I was told I would be given a new appointment the following week. I called and emailed several times and had no communication until three days before my appointment when I received a reminder for my new appointment via text. Fortunately I was off work and able to attend, however, had I not been I would not have been able to do so. Lack of communication for over a month I feel is not acceptable.

I do not want this to taint the excellent experience I had once in Caryn's care - however, this does need to be addressed for future appointments for others.

Dear Vicky

Many thanks for taking the time to feed back on your recent positive experience with Caryn. We are all delighted to hear your concerns were allayed and you felt properly cared for.

We will relate your comments to Caryn and the team.

We am sorry you have had communication difficulties with the service. Clearly this is not acceptable and not the level of service we aim to provide. We apologise we have fallen below the level we all expect on this occasion.

We will look into how and why this has happened and will ensure this can and will not occur again.

Thank you for drawing this to our attention.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I agree with previous comment regarding Saturday's, why is this only men? I simple need to have the contraceptive implant removed from my arm. My doctors will not perform minor surgery. I work full time so a Saturday would be ideal for me. It's not only men who work, I don't think this is very fair. Perhaps you could consider alternating Saturday's between women and men to cater for us all?

Dear Carly

We are sorry to hear that the times of the clinics are not convenient. We acknowledge that it can be difficult to have an appointment for implant removal if you are working full time.

We offer implant removal appointments at the following days and times:

Monday morning: 9.30am to 11.30am.

Thursday: 5pm to 7pm.

We also have a walk in clinic on Thursday morning 8am, which is for females only.

Hopefully one of these times will be convenient for you.

Please contact us on 020 8301 8920 if you like to make an appointment.

Thank you for taking the time to leave this feedback.

Kind regards

Angie Miller
Service Manager

Such a poor service and quality of care. I am forever finding used gloves and equipment left out after weekly DN visits. No communication between DN, patient and family. DN have failed to visit without reason or explanation or even the decency to call. DNs have called me at work to ask for equipment I don't even have as I'm not a pharmacy.
Today my mother had a catheter changed, however it wasn't fitted probably and fell out and she spent the day sat in her own urine until I came home and called the twilight DN team who are even worse than the day team. It's so very sad that there just doesn't seem to be any pride, any care or respect.

Dear Carolyn

I am very sorry to hear of the poor service you and your mother have received from the district nursing teams.

I have arranged for Karen Rodwell, Matron for the service, to give you a call and discuss your concerns and make sure your mother's care is reviewed.

Kind regards

Helen Jones
Associate Director, Adult Community Services, Bexley Care


Firstly I would like to say that the lady that treated me were fantastic.
I visited the clinic on Monday to have the coil fitted for health reasons. Last time I used the service I only was there are few hours and since then it has now changed.

After trying to get a walk in appointment for 4weeks, I attended the clinic as it is half term. I arrived at about 1.45 and was number 57, waiting nearly two hours to see the nurse then to be told to come back at 6pm for an appointment. I actually didn’t see anyone until gone 6.30.

Then once done told to come back on dec 3rd for a check up or see GP. My GP told me that they won’t do the check up so I phoned market street to see if I could book an appointment they told me they don’t book appointments for check up. So I basically have to go through the whole walk in nightmare again to be seen for a 10 minutes.

I tried a sexual health clinic in Eltham that are open on a Saturday morning but they have now stopped fitting and checking coils. I feel that not offering a clinic on a Saturday morning that females can access if very unfair as lots of females work all week too.

Please could someone contact me with some help with my situation.

Dear Claire

We are pleased to hear that you were overall happy with the service you received, but sorry to hear that your waiting time has increased.

We are primarily a walk-in service and as such offer same day appointments, which however involves waiting time.

We have a limited number of appointments for IUCD insertions (not same day) but not for IUCD checks. There is due to be a change in process and IUCD check-ups will not be carried out in the future and self-checks will be advised. This is as a result of national guidance.

We will email you directly with a self-check leaflet and if you would like to have a discussion over the phone regarding a self-check we would be happy to undertake this, if you email your details by return when the leaflet is sent to you.

Thank you for your feedback and taking the time to post this.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Please consider doing more nurse run clinics, or health visitor baby clinics in the mornings.
Afternoons are an issue for parents with more than one child who need to do schools runs ( or preschool run tend to finish at 12 m). The time most i
Of your clinics are usually clash with lunch and naps of older siblings making it very difficult.

Dear Tammy

Thank you for taking the time to contact us about the clinics.

We have recently opened a new venue in the morning at Holy Trinity Convent on Plaistow Lane in Bromley, which is open between 9:30 and 11:30 to add to the other three morning clinics; however we are always seeking to improve our service and value your feedback.

Is there a particular area of the borough that you feel that we need to improve our morning clinic provision?

If you wish to speak to a Health Visitor please call 020 8836 8621 (option 1 Bromley).

Best wishes

Loretta McGurry
Head of Health Visiting Bromley

I have just had Caryn Mortimer at Fairfield Centre perform nail surgery on my foot. My experience could not have been better. The waiting time was minimal, Caryn explained very plainly what I was to expect and how to look after myself. What I thought would be traumatic turned into an experience that was not too bad at all. thank you

Dear Doreen

Many thanks for you kind words, we really appreciate that you have taken time to feedback to us regarding your experience.

We will pass your comments to the Caryn and her team, who will be really pleased to be given this feedback.

We are pleased you had a good experience and wish you well for the future.

Best regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I'm pregnant and I have an appointment at home. Is it really need? What I need to do if I don't want that somebody come to my home?

Dear Dzeirana

Thank you for getting in touch with us, I have sent you a personal response by email.

All new mothers-to-be are offered a contact by our health visiting service. Its an opportunity for us to introduce the role of the health visitor, and talk to you about preparing to be a mother.

The health visitors offer advice about your health, and your baby's health including feeding your baby and the support we will be offering you after the baby is born.

If you would prefer not to have a home visit, we can talk to you on the phone if you wish.

The health visitor will visit you at home between 10 and 14 days after your baby is born. This visit follows on from the care your midwife will be giving you and is offered to all mothers and babies.

You can find more information about the health visiting service at

Kind regards

Helen Day Barnes
Service Manager

Please can you update your website with the children’s speech therapy drop in sessions from October 2018 onwards. The information on your site currently ended in September. I am looking to attend one of the sessions with my little boy in the near future. Many thanks.

Dear Vanessa

Thank you for getting in touch with us.

The Speech and Language Therapy drop in clinic dates are now live on our website.

Please accept our apologies for the delay in advertising these.

Kind regards

Stephen Whitmore
Director of Children and Young People's Services

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