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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


I would like to know why the only intensive psychiatric care Ward and rehabilitation service available to Bromley residents is at Shooters Hill, Woolwich. The present, available, service is not good enough.

Dear Elsie

Thank you for your enquiry. I am sorry that you are dissatisfied with the location of our psychiatric intensive care and rehabilitation units.

The trust in conjunction with Bexley, Bromley and Greenwich CCG partners makes decisions about service provision.

For more specialist services such as the ones you mention, there is insufficient demand to justify having units based in each borough.

In these circumstances, the units accept patients from all three local boroughs. This allows us to provide focussed and expert care for our patients.

Kind regards

Pauline Kenny
Service Manager

Dear Team,

I recently had surgery on my toe.

My assessment was done by Caryn and my procedure was done by Christopher and a student. I will like to thank Caryn, for making me feel at ease and did all she could to reassure me. Christopher and the student did a good job on the day, they made sure i was calm and spoke to me in a manner that i liked.

Both Caryn and Christopher, saw me on time each visit. They never made me feel like just a number, they did not rush me, they made me feel welcomed and even laughed at my jokes.

Am really satisfied with their service. Keep up the good work.

Good luck.

Dear Eve,

Many thanks for your lovely feedback about your nail surgery experience. I am delighted that Caryn and Christian provided an excellent service for you and looked after you well. We all aim to provide an outstanding service, and an experience that we would like to receive ourselves and am pleased the team did just that for you.

Many thanks once again for taking the time to pass on your experience.

With kind regards

Andrew Macfarlane
Consultant Podiatric Surgeon and Clinical Lead
Podiatric Surgery Service

I am absolutely shocked at the lack of care given by this organisation
There is nowhere to turn
You ask for desperate help and it seems that these people aren’t even interested to give a diagnosis
No wonder this country is in such a state
It takes half an hour to see someone rather than months trying to get an appointment and then being rejected
Obviously people wouldnt be being referred if there wasn’t a problem
You need to start helping people

I was really impressed with the service this clinic offers. Really friendly reception staff who treat you with discretion and sensitivity. You can see how busy they are but they still fitted me in to have what i needed done. The nurse and doctor were really friendly and reassuring and put me at ease. The doctor explained everything clearly and was as gentle as she could be when doing the procedure. I apologise to the receptionist if i was a bit grumpy when i first got there and was told i may not be able to have done what i needed as they were full to capacity.....was mildly panicking! But thankfully i was seen. Was a bit of a wait but with walk in clinics with only a few hours left you expect to wait. Thank you once again!

Dear Anna

Thank you so much for taking the time to tell us about your positive experience of using our service. We are very happy to hear how everyone from reception to clinical staff were friendly and caring.

We recognise that the procedures we offer can be quite daunting, and aim to ensure our patients are put at ease, and understand what will happen during the procedure.

Best wishes

Gerry Baker
Manager - CASH and Community Gynaecology

Sorry for my late feedback , I would like to highly commend Caryn Mortimer and Christian from the dept of nail surgery . I had to have a procedure on my foot and was really anxious about it , but they put me at ease and it didn’t hurt a bit .Everything was explained to me start to finish . It’s healed perfectly .
Thank you

Dear Victoria

Many thanks for your positive comments and feedback about your nail surgery experience under Caryn's and Christian's care. We are all delighted that your worries were allayed and you have had a successful outcome from surgery.

The nail surgery service is very popular and your comments certainly help those in a similar position who are naturally anxious about having anything done, to be reassured that if they chose to have treatment, that they will be well cared for and can expect a successful resolution to their problem.

We are all very proud of this service and thank you once again for taking the time to pass on your experience.

With kind regards

Andrew Macfarlane
Consultant Podiatric Surgeon and Clinical Lead

Home treatment i believed was that the team come to you why am I made to come to oxleas house all the time excuse given that they are short staff not taking into account I am also physically unwell. Putting my mental health in to a non priority is not good for my state of mind and is putting my health at risk I would suggest getting some volunteers who will do the job with empathy without needing to be paid. I’m absoloutly disgusted.

Dear Chantelle

Thank you for your email. We are sorry to hear about your experience with HTT. We take patients and families feedback very seriously and aim to improve our services as a result.

HTT team manager Noorani Bocus will get in touch with you today to discuss your concerns further.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I wanted to commend Dr Caryn Mortimer, Oxleas and the NHS for my treatment. The dedication, professionalism and speed in which I was treated, has been nothing short of astounding.

Throughout the entire procedure Dr Mortimer, kept me at ease, kept me talking and kept me smiling.

I am very thankful and glad that I am now making a speedy recovery!

Dear Andrew

Thank you for taking the time to leave a comment in relation to the treatment you received.

Our teams value your feedback and I will ensure Caryn receives your email. She will be delighted to hear your procedure was positive in a number of ways.

We hope you make a full recovery in the near future.

Best wishes

Lisa Thompson
Associate Director, Greenwich Community Services

How would I go about accessing home treatment

Dear Ben

Thanks for your message.

Home Treatment is a short term offer to enable our patients to be looked after at home as opposed to being admitted to hospital when they are acutely unwell.

All our other mental health services in Bromley can refer patients into the team if this type of intensive support is needed.

If you are linked with a mental health professional in Oxleas, I am sure that they will be able to talk to you further about this.

If you are not already an Oxleas patient, your GP would be the best person to talk with about accessing the help you need.

I hope that helps, but will email you in case you need further advice.

Best wishes

Estelle Frost
Bromley Service Director

I am still waiting for pain relief injections in right hip for over a
Year now,have been given physio only.
They injected my left hip which isn’t as bad about a month ago
I was told it would be the right hip but they injected left as their paperwork stayed
I have since spoken to the relevant people and was told I needed to be reassessed and am still waiting .....!

Dear John

I am sorry you have not been given an appointment yet.

I have asked a member of the MSK team to contact you today and organise a time.

Kind regards

Helen Jones
Associate Director

Dear all,
My son is 18 m old. He's been referred for speech therapy. He has no words yet, no pointing gestures.
I have booked a session at the Storkway centre for myself.
I was wondering if my son can attend some sessions so he is with a professional to practise?

Dear Farzana

Thank you for contacting us via our website. We saw your son on 8th May at Brookhill Children's Centre, where, as you say, you were booked onto a workshop for parents at Storkway Childrens Centre on the 15th May.

This workshop will give you more information regarding the nature of your son's communication difficulties and will give you further strategies for you to try at home in order to help him. At the workshop we will discuss the next steps for you and your son. If you wish to access therapy sessions with your son, you may do so after the workshop. At the workshop we will explain what our therapy groups involve and try to give you an indication of how long you might have to wait for a place to become available in one of our groups.

I hope this answers your question. Please do not hesitate to get in touch on 020 8836 8621 if we can be of any further assistance.

We look forward to meeting you on the 15th May at Storkway.

Kind regards

Julia Longthorne
Principal Speech and Language Therapist

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