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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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Wonderful effort by Oxleas to create a modern pharmacy for S Londoners rushed or booked into our local hospital. A Century and a quarter after the foundation of the brook and 80 years after Memorial this is one hospital that could have been shut down. Instead it remains open and free at point of use to servicemen & women & locals, to our tiny bit of a world as small for us in SE London as it was 60 or 120 years ago The Oxleas run Pharmacy is at the heart of this Oxleas -Memorial run hospital

Dear Luke

We are really pleased to hear your positive comments about the pharmacy at Queen Mary’s hospital. Thank you for providing us with feedback.

Kind regards

Chris Boddy
Queen Mary’s Hospital Pharmacy Site Lead

Can you please tell me how I am supposed to SPEAK to somebody. Your phoneline does not give that option.

You guys were supposed to send me an appointment for last week which ai di not recieve
Please contact me as soon as possible

Dear Marcelle

Thank you for drawing this to our attention - our Market Street telephone message system has recently been amended, and the option to 'press 9 to talk to admin' given after listening to any of the 3 opening times selections. This is being amended so this will improve getting though to staff.

The manager has now called you to discuss this personally, so I hope this is now resolved.

Many thanks for your comment.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Hello, please let me know if you do- coil removal in your clinic? And if I need to book appointment or just come in walk in clinic? Thank you. Jurgita.

Dear Jurgita

Many thanks for your comment. Coil-removal can be done at any of our Walk-in & Wait clinics, which have a number of slots allocated on a first come first served basis.

Please note that if it cannot be removed because the threads are lost, then you will have to have to come back to a specialist contraception clinic. These are booked appointments on Monday mornings and Wednesday afternoons, but there is currently an eight week wait for these appointments.

Walk in & Wait times are available at

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Disgusting place, although a few nice staff there to help, also a lot of rude, nasty staff there too. wouldn't be surprised if this place was on the news at some time in the future for the nastiness of patients. Don't let your family member come here

Is the Blenheim breastfeeding drop-in open on Bank Holiday Mondays?


Hi Sherry

Thank you for your query. The health visiting service is open all year round Monday to Friday with the exception of Bank Holidays.

The next available Breast Feeding Group will be on Tuesday 7th May at Bromley United Reform Church (20 Widmore Road Bromley BR1 1RY) between 10.00am and 11.30am.

Best wishes

Loretta McGurry
Head of Health Visiting Bromley

The waiting times for this service are, quite frankly, ridiculous. 1 month for an initial telephone assessment to see if this is something to be addressed by Oxleas?? I was told I need psychotherapy in September 2018. My GP referred this service, but now I can see that this is just the NHS pawning off and pushing back providing help that is desperately needed for people in crisis

Dear Nick

Thank you for your comments regarding waiting times for accessing the service. Stavros Markatselis, the deputy clinical for the IAPT service, will make contact with you shortly to discuss your concerns.

Thank you for taking the time to comment.

Sophia Ploumaki
Associate Director for Greenwich Mental Health Services

My son was admitted to hospital at the end of January as he had taken an overdose, he was in a coma for 4 days, he was eventually discharged on new medication & told they would call him for a follow up. As to date this has not happened, my son, daughter-in-law & myself have contacted you numerous times. Some of which we were hung up on & have been told my son would receive a call back, which after 3 days has still not happened. I hope to god my son isn’t left without help from the so called team & ends up in hospital yet again having tried to take his life again. The treatment we have had as a family has been non existent & we have had no constructive advice at all.

Went for a walk in test today and was delighted with the friendly service and reasonable wait time, well done all!

Dear Claire

We are really pleased to hear you had such a positive experience of the service. Thank you for taking the time to provide us with feedback.

Iain Dimond
Greenwich Service Director

The nurses are rude and unneccesarily avoid talking to patients and view them as lesser beings, they do not take the requests of their patients seriously, they had me wait in the lobby for 7 hours just to smoke a cigarette outsie, knocking on the door doesn't help making an appeal is an ordeal consultants rarely see patients

Hi. Who do we complain about the waiting time to be seen for an ASD assessment we keep being shunted down a the list.

We was originally waiting a year - to then be told there was a mistake and we wasn't put on the list, and then we was put on the list with lots of apologies and another 14 months on we are still waiting.

Our son was refused by the panel into a special speech and language school because the panel wanted to wait until the ASD assessment had been done.

We are also currently have an EHCP applied by his current school pending, and don't want this to also be ignored or pushed aside the same by the panel again.

Dear David

We are very sorry to hear that you encountered delays in being referred to the ASD team. There are currently long waits for ASD assessments due to a significant increase in referrals over the past few years. The team is working hard to try and address the wait times and our commissioners are aware of the issue.

A member of our SPA team will contact you to obtain some further details, so that we can look into your case further and follow up with you; however, if you wish to make a complaint you can do this by contacting our PALS service on 0800 917 7159 or

Kind regards

Stephen Whitmore
Director of Children and Young People’s Services

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