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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


Trying to get help for my son laughable he is really ill his mental health worker says go for blood test he needs to be in hospital nobody cares until its to late

Dear Theresa

Thank you very much for your comment. We are sorry to hear that you have been having trouble accessing the most appropriate help for your son.

The East Locality ICMP team manager, Joan Omosola-Ladenegan, will be in touch with you to discuss the best way forward to support you.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

A previous patient, on anti-depressant medication, and in the throes of a - albeit mild - panic attack, I need a spot of help. The self-assessment shows me as being "in good mental health". !! The earliest I can hope to speak with someone is 9 days - and that's presumably for those not in "good mental health". Where do I go for a conversation with a professional who can refer to my earlier counselling, and help me with managing the fall-out from a panic attack? I know it's chemical. I know I'll feel better soon, but meanwhile, my mind (and my hear rate) are in overdrive. I'm not in crisis, but I am in need of a spot of professional help. Seems I won't be getting it!

Dear Sue

We are sorry to hear about your current difficulties.

One of our CMHT managers, Brian Mandisodza (020 8269 4156), will be in touch to discuss your concerns.

Kind regards

Rachel Matheson
Service Manager for Mental Health
Greenwich Directorate

I'm making enquiries on behalf of my daughter who suffers from Bipolar 1 and is generally severely depressed to the point where she is unable to function normally. Her depression has been resistant to most forms of treatment and medication. She saw Dr Euba last year in London as a private patient and had a course of rTMS treatment. Unfortunately, this did not provide any long lasting benefit and she is now considering ECT which Dr Euba mentioned could be an alternative if the rTMS did not work. Could you please advise the referral process to access ECT treatment either under the NHS, preferably, or as a private patient. My daughter lives outside of your Health Authority.

Thank you.


Dear Mark

Thank you for getting in touch.

Can you please call me on 020 8836 8670 so we can discuss matters further?

Kind regards

Dr Rafael Euba


As a ms suffer I am interested in the occupational therapy service you provide?


Dear Hugh

Thank you for your enquiry.

Oxleas have two Neurorehabilitation Teams, one for people who live in Greenwich and have a Greenwich GP, and one for people who live in Bexley and have a Bexley GP.

Both teams have Occupational Therapists and provide a broadly similar service. We provide short episodes of neurological rehabilitation, which can be in your home, or any place best suited to achieving your goals (eg leisure centre, work place, community).

All rehabilitation is aimed at helping you to self- manage your neurological condition, and maximise your independence, productivity and satisfaction. We accept referrals from GPs, Consultant Neurologists, MS Specialist Nurses, or any healthcare professional.

As you asked specifically about Occupational Therapy (OT) for people with MS (RR and PP), their aims are to enable you to manage your day to day tasks and activities in a way that contributes to your physical, social and emotional well-being. They work with you to look at altering the way a task is performed, or adapting the physical environment, teaching you a new skill, or working with you to regain old ones.

I will email you with additional information and my contact details should you have further questions.

Kind regards

Alec Sutton
Neurorehabilitation Manager - Bexley and Greenwich

My son will be 1 in two weeks we should have received an email/letter explaining the new process for the 1 year health review. We haven't had this & having read the above comments this seems to be a common issue & very unfortunate.
Please could I have informations about the 10-12 month review?
Best Regards

Dear Anna

I thank you for your query.

I have been in touch with you by e-mail, and the Central Administration team have called you.

I understand the mobile connection for your mobile phone was poor, so we will send you an appointment through the post.

Kind regards

Helen Day Barnes
Service Manager

i needed to visit someone at shepherdleas ward and spent half an hour trying to find visiting times i cant find them so i will have to telephone why dont you show them clearly online and save your staff from having to answer queries like mine i am sure they have other things they could be doing with their time

Dear Derek

Thank you for raising this issue. We would like to make the improvements you suggest. The manager of Shepherdleas ward, Angela Williams, will be in touch to discuss your concerns and ideas for improving communication.

Kind regards

Rachel Matheson
Service Manager for Mental Health, Greenwich

I would like to inform that my wife was treated by Dr Olubunmi Adebowale and had a great improvement in her psychological condition. My wife had a before birth crisis and was feeling anxious and unwell. However, Dr Adebowale was able to understand her problems and came up with the best treatment for her. Dr Adebowale was able to understand my wife not only as a professional, but as a person, and tremendously help her. She was able to talk through all the problems and show her that her anxiety can be her own will.

There is an old African saying "If there is no enemy within, there is nothing to fear". Dr Adebowale was able to help my wife as a friend and as a doctor to show her that there is no problem. With the help of Dr Adebowale and Oxleas team my wife feels better now, and I hope she will be discharged soon.
Dr Olubunmi Adebowale, thank you very much for your patient sessions, all the explanations and advice given to us.


Dear Andrii

Thank you very much for taking time to write about your experience of utilising the HTT service. Patient and carers' feedback is essential to us in improving our clinical care.

We will pass your comments on to Dr Adebowale. Thank you again for your feedback.

Best wishes

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

The whole system needs changing to a self referral and g.p system . Instead of pcp system referral ( The pcp work 9-5 and are horrendous to contact ) . The crisis team is open 24/7 however i am getting mixed messages 1 member of your team says their is always a nd e to present to where i will be assessed . While your second colleague says " you will just have to wait for a referral nothing more you can do than just wait " . So i cannot self present to a nd e ? very confused and not straight forward to operate .

Dear Andrew

Thank you for your message regarding the Home Treatment Team in Greenwich.

The team manager Noorani Bocus will contact you today to clarify the referrals route to the service.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

My son also is on milbrook ward I feel he does not get the correct therapy as he only sees a the consultant once per week An there is no therapy given to help with any of the unrealistic thoughts or voices that he hears due to his phycosis issues An is only always put on medication An never learns realistic ways of thinking so he ends up back in section when things go wrong where as if he had correct therapy then he would have a better chance of a much better life instead of trying to harm or kill himself when things go to breaking point

Dear Ashley

Thank you for taking the time to contact us and I'm sorry to hear your concerns.

Our focus should always be individualised and have a strong emphasis on psychologically minded approaches and seeing people in their wider environment and what matters to them.

While medication can be important for many people, it should never be the sole intervention.

I agree that we need to have long-term perspectives to try minimise the risks of coming back into hospital.

I will speak with the ward and ask them to contact you to discuss your concerns further and to think with you about how we can provide the best possible care for your son.

Kind regards

Dr Derek Tracy
Clinical Director

My son is on the waiting list for an appointment for ADHD assessment and we have been told the waiting list is eighteen months.
Is this true? He is in a very serious condition.

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