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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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The nurses are rude and unneccesarily avoid talking to patients and view them as lesser beings, they do not take the requests of their patients seriously, they had me wait in the lobby for 7 hours just to smoke a cigarette outsie, knocking on the door doesn't help making an appeal is an ordeal consultants rarely see patients

Hi. Who do we complain about the waiting time to be seen for an ASD assessment we keep being shunted down a the list.

We was originally waiting a year - to then be told there was a mistake and we wasn't put on the list, and then we was put on the list with lots of apologies and another 14 months on we are still waiting.

Our son was refused by the panel into a special speech and language school because the panel wanted to wait until the ASD assessment had been done.

We are also currently have an EHCP applied by his current school pending, and don't want this to also be ignored or pushed aside the same by the panel again.

Dear David

We are very sorry to hear that you encountered delays in being referred to the ASD team. There are currently long waits for ASD assessments due to a significant increase in referrals over the past few years. The team is working hard to try and address the wait times and our commissioners are aware of the issue.

A member of our SPA team will contact you to obtain some further details, so that we can look into your case further and follow up with you; however, if you wish to make a complaint you can do this by contacting our PALS service on 0800 917 7159 or

Kind regards

Stephen Whitmore
Director of Children and Young People’s Services


Are walk in services only the times listed on this site? I'm having a hard time getting the time off work and I'm over 25.

Many thanks,

Dear Alexei

The Bexley Sexual Health website lists all the local walk in services in Bexley.

You can also order a free home testing kit for the following sexually transmitted infections: HIV, Chlamydia, Gonorrhoea, Syphilis, and Hepatitis B & C.

The link to the website is

Please visit the GSH! website: for opening times for the walk-in service at Market Street, Woolwich.

The walk-in clinics are very busy at Market Street so use the twitter feed @gshmarketstreet to get live updates on the current availability of the service.

Many thanks

Lisa Thompson
Associate Director
Adult Community Services - Greenwich


I wanted find out about the possibility of receiving treatment with ECT urgently for treatment resistant depression and suicidal ideation if I am able to pay. Currently under care of Merton home treatment team.

Thanks you.


Dear Leon

Thank you for leaving a message, and I'm sorry to hear how severe your depression has been.

All NHS organisations, including South West London & St George's (which covers your team in Merton), do have access to this if it is required and it is felt that the potential benefits out-weigh the risks.

I would strongly urge you to request a medical appointment within your Home Treatment Team to discuss this, and other options that might be available. I hope that things improve for you:

I think that it is positive that you can at least name some of these difficulties, and I would encourage you to continue that with your team.

Kind regards

Dr Derek Tracy
Clinical Director

I moved to Biggin hill because it was offered to me and I really had no choice I moved to the cmht at penge and say they will not come out to see me if I am unable to attend the centre as I live far away and basically despite having a type of agrophobia and other severe mental health problems no one wants to help iPhone every few days since 11 Feb often five times a day and never get through occasionally someone answers takes a message and one gets back to me the communication is terrible and makes my illness worse and me feel like I should not live

Hi my daughter see her cahms worker in January he ask me to do asd and adhd questionaire which I did and hand them in when ask it’s been 3 months and still not heard nothing what am I ment to do

Dear Charlotte

Thank you for your comment, we have been trying to contact you this morning to provide an update with regards to your query.

Please ring reception at a convenient time on 020 8315 4430 and they will be able to direct your call.

Best wishes

Dominic Leigh
Operational Manager

The Green Parks receptionist was tremendously rude just now, although I answered her questions she seems determined to make the conversation as challenging as possible and finally just shared the simple piece of information I asked for.
What a dreadful experience that was. Good luck to anyone calling there today, 26/03/2019 at 11:20am.

Dear Charles

I am so sorry to hear about your experience with our staff at Green Parks House.

I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director

Having dealt with mental health for over 20 years I was shocked at the chaos of norman ward,staff didn't seem to know what they were doing,treating patients rudely ans disrespectfully.They lost my daughters driving licence and bank card twice,we had an arrainged apt for 11am after speaking to three different staff members we were finally seen an hour and a half later to be told by the doctor we didn't know you were here.No one was helpful and I hope never to visit this place again,oxleas should be ashamed people needing help are treated like silly children,total disgrace

Dear Penny

I am so sorry to hear about your experience with Norman Ward. I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director


I am looking for anxiety, PTSD therapy and I wondered if this unit is referral only.
I live very close to the unit and hence the question if you provide private one to one

Best regards


Dear Piyumi

We do not offer private one to one counselling at the Day Treatment Team I'm afraid.

I would suggest discussing treatment options with your GP, who can refer you to Oxleas Primary Care Plus team or Greenwich Time to Talk.

Kind regards

Rachel Matheson
Service Manager for Mental Health
Greenwich Directorate

I had CBT sessions with alexandra, she really helped me over come my anxiety and how to deal with my anxiety every day and how to control my own thoughts, I felt very comfortable in each session and I would like to thank her for all her hard work and how she made each session worth while, I don’t take any medication and I wanted to control my own thoughts and she helped me so much I couldn’t thank her enough for all her hard work, I felt she really listened to me and each time I saw her she remembered everything and all the detail I told her, I went on a waiting list to be seen however the wait wasn’t long at all

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