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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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I was admitted to hospital on the 26-6-15 with a crushed calf and a hematoma. I was discharged on the 2-7-15.The follow up aftercare was rather poor to say the least with me having to make several phone calls to get a nurse to visit me (bearing in mind that they had no information of me or my condition) I had to repeat this a few times more to get other visits. I was readmitted to hospital again on the 8-7-15 my haematoma had worsened . I am a living being not a machine awaiting a serviceable part. The lack of communication and your ability to deal with my situation frightens me. If proper care was taken I might not have to have been readmitted to hospital

Dear Gordon

I am sorry to hear that you have been experiencing communication problems with the District Nursing Service. The Forum Lead has been working with you to address this issue and has now visited and assessed your nursing needs and agreed a plan of care with you.

Once again, please accept our apologies and thank you for taking the time to leave a comment.

Kind regards

Chris Rawlings
Head of Greenwich Integrated Community Teams

I am writing to thank the Rapid Response Team, especially the Nurse, Orubo who was frequently on duty when my mother, was admitted to Queen Elizabeth Hospital on 20/05/15 following a fall at home, bed bound, pressure sore, dehydrated and with a UTI.

My mother was treated and almost every day was up-dated by Orubo with regards to treatment/plans. A week later my mother was transferred to Meadowview at Queen Mary's Hospital. My mother was in Meadowview for almost four weeks and received intensive support, physio, activities and use of the gym. She came back home with more appropriate pain relief following four previous hip replacement operations, infection free, skin improved, eating and drinking very well, and confidence restored. The alternative pain relief of Butrane Patches was initially suggested by Orubo. Happily next week I am taking my mother on holiday for two weeks at a seaside resort and not only is she back to her baseline, but with the management of pain that she had previously been suffering from for approximately eight years her quality of life is so much improved.

I cannot thank everyone involved in my mothers care enough, in particular Orubo, I would be grateful if you could please pass this onto Orubo. I shall also be sending a thank you e mail to Meadowview.

Kind regards

Allison

Thanks very much for your kind comments, Allison.

I am really pleased to hear that your mother has much such good progress and the role our teams played in her recovery. I have passed on details of your thanks to the staff involved in your mother's care, in particular Orubo - I know they treasure such positive feedback.

I do hope you and your mother enjoy your planned holiday.

Keith Soper
Service Director

I am an A-Level student currently studying psychology at AS Level at Harris City Academy Crystal Palace.
I am very interested in gaining as much experience as I can before I head of to university and have a passion for Psychology.
My school have recently allocated a date in which I should be participating in work experience, the dates are as following: 14th July 2015 to 17th July 2015.
Although this week would be best, I am very enthusiastic about gaining experience in this field of work and looking forward to understanding more about psychology, so am always available if this is short notice and will be willing to continue to volunteer after the placement.
I will be happy to assist in/with pretty much anything, and can work in situations under pressure while being organised.

I look forward to hearing from you.

Yours sincerely,

Elsa Geyer

Hi Elsa,
Thank you for your email regarding the possibility of work experience. We are really sorry but we are unable to offer a placement due to issues around patient confidentiality.
However, we wish you good luck in finding an opportunity.
Sarah Hawes
Communications Manager

My granddaughter was under the Camhs service for two years and I would highly recommend the help and advice we were given in Sessions there. The staff are extremely helpful, friendly and very passionate with their work

Many thanks Christine for your positive feedback about the Camhs service you received in Greenwich.

You are a thoughtful and considerate person to take time to post comments that may give others the confidence to access help for their difficulties.

I will be sure to let staff know they are appreciated and am glad that your granddaughter was successfully helped.

Alison Martin
Acting Service Manager

I just wanted to let you know how pleased I was with the service I got on my first visit to your clinic on Friday 5th June. I had been the previous week to have a routine cervical smear at my doctors but the nurse couldn't actually perform the test properly and she referred me to your clinic. I saw a lovely nurse called Diana who was so pleasant and reassured me that everything would be fine this time. She performed the procedure in a professional and kind manner and I felt very little discomfort, unlike my previous experience at my doctors. I just wanted to say a big thank you to Diana and the team and will definitely be returning to you for my next smear test!

Dear Jacquie

Thank you so much for this wonderful feedback. This compliment is so timely as week beginning 15 June 2015 is National Cervical Screening Awareness Week.

We would love to encourage any woman who finds it difficult to have her cervical cytology (smear) test undertaken to come to one of our walk in clinics - no appointment necessary.

Please email fiona.dickson@nhs.net if you have any queries.

Hi!

I received telephone counselling some years back and it was okay. However, when I was discharged I didn't receive and report.

Is it possible to see what is in my file? I would appreciate if I could be able to get my file.

Thank you in advance.

Dear Henry

Many thanks for contacting us. It's certainly our usual practice to send individuals copies of any reports we write, particularly at the end of care. I will ask the team involved to do so, or to discuss with you if there are any difficulties with that.

Everyone is entitled to access their entire health records (though there are occasional restrictions in some specific circumstances); it is a more formal process that involves writing to us.

Might I suggest that in the first instance we aim to get you any reports, and after that you could decide if you wanted to go the more formal route of full record release?

Best wishes

Dr Derek Tracy
Associate Clinical Director

Can not thank the team enough, been attempting to access CBT since 2011 in different areas of London. In the few months since contacting the team here they have worked tirelessly to find a therapist that suits me and I start my first course next month. Feel so positive for the first time in years x

Dear Rachel

Thank you for taking the time to leave feedback, and I'm delighted your experience has been so positive.

I will let the team know what you've said, I know they will be so pleased to hear this.

Yours
Dr Derek Tracy
Associate Clinical Director

I was a patient on Shrewsbury ward and found many of the staff to be extremely rude and uncaring.The night staff in particular are very aggressive and are more suited to a prison than a hospital dealing with vulnerable people.They didn't show any compassion whatsoever and stayed in the office on the computers all night or fell asleep , often locking the door ignoring people waiting at the door until they gave up and getting very annoyed with patients who didn't give up when they needed something and waited patiently . The ward manager ( a bully in my opinion) seemed to be on a power trip and liked to throw his weight around and looked for any excuse to manhandle people that was often very unnecessary on one occasion he was shouting out what was confidential information about their mental health issues in a belittling manner so as to mock a patient in front of other patients and staff that they shouldn't be believed when complaining about his bullying . There were a couple of nice nurses who made the ward a bit more bearable, I felt sorry for those staff as you could sometimes see they didn't feel comfortable with what they're were witnessing but knew they were in a minority.The kitchen staff were very nice and kind and seemed to have more understanding of how to treat people than SOME of the 'nurses' .I have often wondered if i was able to volunteer on a mental health ward having been through the experience and understand how sometimes just someone being kind can make a significant difference .

Dear Lou

Thank you for letting us know your concerns, which I take seriously.

In Oxleas we have high expectations about the care all of our staff provide. Given the nature of what you have said I have escalated this matter to the Modern Matron of the hospital, who is a very senior and experienced clinician.

We will be in contact with you directly very shortly to hear more detail about this.

Yours

Dr Derek Tracy
Associate Clinical Director

My wife spent 5 weeks in hospital 2 of which was in Critical Care. After which she was moved in to a trauma ward. Part of her treatment was to have a large skin graph to her leg. This was to be dressed every third day by a district nurse. The first week everything went well then after that the service became a complete joke.
When the nurse was due to come they never did. So we rang their contact number where after the same information was asked over and over again we were told every time that someone would ring, this of course never happened during the day. Once we rung after 6 o`clock and then someone did return our call, and we were told that "the twilight team never changed dressing" . which begs the question what do they do?.
At the time of this moan we have made four calls over the last 26 hours and have been told each time " someone will call you back".
We are still waiting.

Dear Stephen

I understand that Connie Greig, Head of Integrated Community Teams, has recently spoken with both yourself and your wife and confirmed that she would visit your wife today. A visit had also taken place yesterday and so it was agreed that your wife's Monday appointment would be brought forward to Sunday this week.

If you have any further queries, please do call Connie on 020 8319 7103.

Regards

Keith Soper
Service Director

Absolutely disgusted with the aftercare or lack there I've received since coming out of hospital a week and a half ago. Supposed to have a nurse daily to clean a wound and change the dressing but one has only showed up three times in that space of time. Fed up of keeping ringing up and being told "well, they can show up anytime up until half five" and nobody shows up anyway. No point of me ringing up after half five cause nobody will be available to come out so it means I'll have to wait until the next day in which case I'll jus be going through the same rubbish again.

Dear Gary

I understand that you were visited by Community Staff Nurse, Alisa Archer-Portillo yesterday and reviewed. The original referral received from the hospital had identified you required support with Stoma care, however, your re-assessment highlighted you have an abdominal abscess that needs to be dressed daily and you will now receive the required daily visits.

If you have any concerns please do contact Connie Greig, Head of Integrated Community Teams, on 020 8319 7140.

Kind regards

Keith Soper
Service Director

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