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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


This is what I think of the mental heath services first when we ring up some of the staff are rude and don’t get what u mean or tell u to ring back when you could be in need of help. My parter has just rung up and said he needs a food voucher as we are haveing some money trouble at the moment and I am diebect and all so live with my parter he was told you should mange your money. Are you takeing the mick we don’t get anogh money to live on for to pepole to pay bills food etc and my parter and me are unwell and we don’t think like a healthy mind as we are il in the head it’s called mentel Heath il mind so please if we ask for help you don’t get it we haven’t eating all week that’s what help they give to Fundable pepole and second of all you let us down all the time no help no support I’ve been very unwell and no help from the mentel Heath you just let My unwell Parter to do your job Which is making him ill as well there is no help for us and I for one feel very let down my the mentel Heath Especially this time around when I need the help the most I will be Contacting pals so that’s more stress added to my Heath thank you

Dear Charlotte

Thank you for contacting us and we are very sorry to hear your experience.

We are constantly striving to improve the quality of our service and feedback is very important to us.

Pauline Heslop, Team Manager Locality West (020 8269 4180), will give you a call to discuss ways in which we can help you.

Kind regards

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

My mother never gets the care she needs when she needs it. I am being proactive and trying to get support from the Ferryview team to try and avoid another crisis, but the resourcing (i.e. lack of) is set up to be reactive not proactive. I will now insist on a NHS funded private referral which there must be a business case for. Get your act together, start exercising duty of care and move away from the shocking conveyor belt system you operate before I take this further with media exposure.

Dear Gav

Thank you for your comment and we are sorry to hear about your experience of the service provided to your mother. We are striving to continually improve our quality of care for all our patients and their carers.

The team manager Maggie Miller (020 8319 5500) will give you a call to discuss how she can help in addressing the issues you have raised.

Kind regards

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

What exactly is wrong greenwich oxleas? Do you know how hard it is for mums to cope without a HV for referrals? I have an autistic 6 year old and but for the HV i wouldn't have had a clue how to access help/services for him. My 19 month old has Down’s Syndrome. I am concerned about his speech, milestones and all and can’t get a HV to speak to each time i call my surgery. We were at QE for his check last week and Doctor Barry was in shock when i told him i didnt have a HV. The community peadiatricians only see us every 6-9 months. How is this non communication with mothers especially those of us with disabled children sitting on your conscience? This is a total disgrace.

Dear Eliza

For ease of access to Speech and Language Therapy support, four drop-in assessment sessions for children under 5 years run each week. The sessions are located in Children Centres across the borough, please see the link to the webpage that includes the timetable which is also available in Greenwich GP surgeries and Children Centres.

As you stated that your child has Down Syndrome we would like the opportunity to speak with you directly to discuss your concerns and support options. Therefore, a Speech and Language Therapist will contact you on Monday.

kind regards

Stephen Whitmore
Director of C & Y P Services

As I read other people's comments I realise you are failing so many people. Does anyone ever get well? My psychiatrist left and now I have no medication. It's so wrong. I can't trust the psychiatrist now.

Dear Alison

Thank you for contacting us. Dr Akenzua, the Clinical Director for Greenwich, will contact you to discuss your concerns.

Best wishes

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Hello. My baby is nearly 13 months old but I haven’t heard from the health visiting Team about the 10-12 month check. Can you please advise? I live in Eltham.

Dear Joanna

Thank you for taking the time to comment about the process in place for your child’s 10-12 month review.

Greenwich Public Health Community Nursing Service has now been in place for just over a year and changes to the health visiting service have been ongoing.

In response to parental feedback about the 10-12 month review, Oxleas is in the process of implementing the option for parents to request an appointment for the review with one of our skilled nursery nurses.

This information is now being made available to all parents in the email/letter sent to them when their child is 10 months old.

We are aware that not all parents wish to attend a face to face review so this opt in approach will allow for more efficient use of the appointments available.

All parents will continue to receive an email or letter with an invitation to attend one of our drop-in sessions and links to our webpage where they can access age related health and developmental information.

You should have received a letter/email advising you of the changes.

This will be resent out to you today and I will be in contact to discuss the options available for the 10-12 month review for your child.

Kind regards

Kerry Cooke

Operational Lead Nurse - South Health Visiting Team


My daughter (Aged 10) has ASD (Awaiting paeds referral), I have asked her school
If SALT can come into school to see/assess her and was told that nothing can be done until after the paeds assessment, which I understand can take over a year. Can I self refer?

Dear Denise

Many thanks for leaving a comment on our website.

Our Speech and Language Therapy Service would happily accept a referral for a child before they have been seen/assessed by a community paediatrician.

The pathway for school aged children within Greenwich is dependent upon which school a child attends; most schools commission an Oxleas Speech and Language Therapist but some schools commission an independent Speech and Language Therapist.

In order to ensure we have enough information to guide you on this correctly, one of our service leads for speech and language, therapists Julia Longthorne or Kath Piggott, will email you for a contact number. They will be able to advise you how your daughter can access speech and language therapy.

Kind regards

Maria Tanner
Associate Director for Specialist Children Services

Shocking service! They are meant to be a 24hour service but told me to call back in two hours! The receptionist Vivian was rude and hung up on me because she had to go to a meeting. Disgusting and dissipating service.

Dear Hayley

We are very sorry that you have had such a negative experience.

We will ensure that the manager of the service contacts you on the number you've provided to discuss further.

Kind regards

Iain Dimond

Director of Greenwich Adult Services and Trustwide Learning Disability Services

Dear Hayley

Further to our recent telephone conversation, I would just like to reiterate my apologies for the response that you received when you recently telephoned the Greenwich Home Treatment Team.

I agree that it was not acceptable and the manager of the home treatment team will be discussing the matter with the staff member concerned to ensure that it does not happen again.

If you have any further concerns relating to this matter, please do not hesitate to contact me. I am based at Oxleas House (020 8836 6692).

Best wishes

Jackie Waghorn
Greenwich Mental Health Crisis Manager

Not aloud to ask to see a different Doctor when it comes to medication reviews as get told oh your not complying to what we have said so the six week review doesn’t happen. Start psychology and work with someone for over a year to be told well we’re stopping this you must do psychotherapy and start in a group when not comfortable in groups and had been happy.
Care coordinator’s will say to your face after being sent with a note from a GP with concerns to get out of there face and stop wasting there time and to get out then write on your notes you was being aggressive when reception staff witness the care coordinator say this and a friend with me.
All in all the Erith Centre service’s are rubbish ** is in the wrong job with his attitude and lack of care

Dear Andrew

I was sorry to hear of your concerns regarding the service you have received from the Erith Centre. To help me better address the issues you raised, please call me on 0208 319 7103 as I would like to meet with you at a time that is convenient to you.

Kind regards

David Shaer
Service Manager

i want to make a complaint about the heights mental health centre and pateint lasion i am a service user of the heights and also a wheel chair user i was discharged from hospital on new years day to the care of the heigthts and phone me care coordinator the next day as monday was a bank holiday i tld him i needed more care as can nt walk down the ste to me bath room and had a friend out me comode in the front room buti needed carers to emty more ofthen , Bright my care co said he would make a referal to ot i said i need the care today and im under personal payment direct payment and it can come out of my package .he said he would talk to his manager and get back to me he never dis and i was left all night on me own the comode was full and i had to sit in soled clothes all nite when it phoned this morning he still wasnt helpful and was very patronising . i feel this is neleget and i got no support from pateint liasion ether as she would not help me make a complaint

Dear Tallagth

I am sorry you feel you did not receive the support you needed today. Following your call this morning to PALS, I contacted your Care Coordinator and he explained he is already looking into your needs and trying to organise further assistance for you. I understand your Care Coordinator has arranged for you to be contacted this afternoon to discuss further support. As we discussed this morning you said you are already aware of how to make a complaint and you are welcome to do this if you remain unhappy with the service you are receiving.

Kind regards

Oxleas PALS

I went to Eglington Children's Centre this afternoon (28th Dec 2017), as per the information above it was supposed to open from 1:30 pm to 3:00pm for speech therapy, but it was closed. I was not the only one who was waiting there. There were at least 3-4 parents there and all returned home highly disappointed.
What a waste of valuable annual leave.

Dear Ajaya

We are sorry that you went to Eglinton Children's Centre on the 28th December to find that the centre was closed and the Speech and Language sessions were not running.

Unfortunately, due to the Children Centre's closures at Christmas we were unable to run this session. We updated this information on Oxleas website, and the Children Centre's Manager confirmed that they had updated the poster with Speech and Language drop in dates which excluded the 28th December and sent text messages to all registered families.

We acknowledge that some families may not have been registered and we have altered our posters to advise contacting Children Centres during holiday periods to ensure they are open.

We hope that you are able to attend one of the next Speech and Language drop in sessions at Eglinton Children Centre's, they are on every Thursday from 1.30 - 3.30pm.

We have also sent you a separate email.

Kind regards

Maria Tanner
Associate Director for Specialist Children Services

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