Latest comments banner

Your comments

We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.


I would like to thank Mr Macfarlane, Mr Ballerino and their team at Queen Mary's Hospital for the outstanding care they took of me before, during and after the foot surgery I underwent on the 6th of October 2017. Whenever I saw either Mr Macfarlane or Mr Ballerino before the surgery, they ensured my needs as a patient would be met at all times for a successful outcome. On the day of surgery, I was genuinely welcomed on the Mottingham Ward at Queen Mary's by a lovely nurse called Heather, who then looked after me for the rest of the day. Before and after surgery Mr Macfarlane and Mr Ballerino explained very clearly what was going to happen and answered all my questions patiently. The operating theatre team all deserve a mention for their kindness and good humour too; unfortunately, I only remember the name of one of the lovely nurses, Tina! We often hear how the NHS is failing its patients, but I can honestly say this was the NHS at its very best! Many grateful thanks to all involved!

I've had two separate trained therapists through the GTTT service and cannot thank either of them enough for the above and beyond support they had both offered me. Unfortunately, the service wasn't equipped to resolve the exact nature of my condition, but they still did everything they could before my referral to a separate service to try and help me improve my quality of life.

The reception staff too always made me feel at home, so a big thanks to you!

Dear Becky

We are very pleased to hear that the service provided by Greenwich Time to Talk was helpful, thank you for taking the time to let us know.

We wish you every success for your ongoing treatment.

Best wishes

Iain Dimond
Director of Greenwich Adult Community and Mental Health Services

Awful awful awful health visitor session.

How can cramming a small room with 20 mums and babies make it easy to talk about concerns you have about your child or your mental health?
I am a mum to twins and feeling flustered to hurry up as there is an ever growing queue behind me, means that I definitely didn’t get the same level of service as mums to only 1 baby.

The whole Health Visitor system needs to be reviewed as this does not work!

Dear Hazel

Thank you for raising your concern, our Head of Service is making contact with you by email.

We are actively seeking additional venues for two health advice sessions in Bromley, as you will see from previous responses not all venues or times were available to us when we started to deliver the new service and this has resulted in some of our sessions becoming very busy.

We will be reviewing the service and talking to parents to resolve these issues.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

I am trying to contact a Health visitor in my area because of my daughters 2.5 years health review. I was told by St. Michael's Community Centre Health visitor that I will receive a letter for 2.5 years health review appointment however almost 3 months past since my daughter became 2.5 year and I still didn't receive any letter. I walked to St. Michael's Centre to ask why we still didn't get a letter. Unfortunately Centre has been closed from 1 of September. I found an information online that nearest clinic is in Danson Youth Centre. So I walked to Danson Centre to see a health visitor. It was 4th of September. I left my details and I was told that I should receive a letter in two weeks. Today is 20 of September and I am still waiting for letter or any call because of my daughter's health review. Can you help me to solve this problem out, please? Thank you

Dear Jovita

The Health Visiting service in Bexley is now being provided by Bromley Healthcare.

For information about the services available to you please look in their website by following the link

Best regards

The Oxleas Communications Team

I am shocked and appalled to hear this news. Since having my daughter (so within the last two years), my local drop in clinic was cut from my doctors surgery, to only at the beacon. Then the beacon cut their 3 drops ins down to 2 and now they are cut completely!

Even when I was able to attend the drop in clinics (except the one at my doctors), it was completely at capacity, extremely uncomfortable and there was not a private space offered for those willing to discuss sensitive matters

Having suffered with bad post natal depression all this has had a HUGE negative impact on myself and my family. There is simply not enough support for families with young children, breastfeeding and PND.

I have read that Oxlea are now considering finding alternative venues to replace the Beckenham drop in clinic. Well here are my suggestions off the top of my head. I’m sure there are other suitable venues.

- Christ Church Beckenham
- Venue 28 Beckenham
- City Gate Church Beckenham
- Bromley Town Church (Bromley town centre)
I would expect there are several suitable church halls in the area!

Even with a Beckenham drop in re established there still needs to be more services offered in other surrounding areas!

Please do something about this as it is simply unacceptable and damaging to families in the community.

Dear Charlotte

Thank you for your comments about Beckenham Beacon, and for your very helpful suggestions.

We are currently looking for a new venue to replace Beckenham Beacon, and we are confident that we will secure a new venue very soon; we are talking to landlords at the moment.

We will look for a venue which also has the facility to allow private conversations within the setting.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

As a Clock House councillor I have been contacted by parents in the BR3 area who are very concerned at the loss of the service at the Beacon. The closest alternative at this end of th borough is now Community Vision, but presumably this is over-subscribed as the number of sessions have been reduced over all. It makes sense to have this service in a community medical facility such as the Beacon. What is the space now being used for? A solution is urgently needed.

Dear Councillor Allen

Thank you for your comment on our webpage. The use of the rooms at Beckenham Beacon is no longer available to us and these premises are being retained by the current tenant.

We understand that there are no suitable rooms available at Beckenham Beacon. We are therefore searching for new premises. To support any increase in demand we have lengthened the session times in our remaining sessions and increased the staffing.

We would be delighted to work with you to find local solutions.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

Just turned up to the Beacon to see the health visitor didn’t know until I got here that it was no longer run by Bromley NHS and has now been taking over by Oxleas NHS. Midwives at the Antenatal clinic didn’t even know where it had been changed to was told to check at the front desk where they gave me a piece of paper telling me to look at this website. What I am most annoyed about is like Jenny, I live in BR4 and there is no where around us to visit the health visitor. I have been meaning to come to the Beacon’s Health visitor for the last few weeks but trying to get here and find parking and get back in time to pick up my elder son from school is a mission, I made sure I got to the Beacon today an hour early to be first on the queue what a waste of time that was!
Looking at the new timetable you have gone from 11 drop in sessions to only 7! And lost Beckenham Beacon! When my eldest was a baby there was a session at Addington Road surgery which was ideal! The fact that West Wickham has such a large population of families with babies and young children, I would think it would be important to find a suitable loctation closer to West Wickham/shirley/Hayes!

Dear Lisa

Thank you for your comments, you might be able to read my previous response to the closure of Beckenham Beacon. The clinic room at Beckenham Beacon is not available to us and so we are searching for another suitable venue nearby.

It is our intention to hold nine health advice sessions across the borough and we are therefore looking for two new venues, and ideally within the Beckenham/West Wickham area.

We will advertise the new venues on our website as soon as they are available.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

Hi can you tell me where to get my babies weighed, I am based SE10? Thank you.

Dear Sarah

Thank you for your enquiry.

You can have your babies weighed at the following Children's Centres:

Tuesday 09.30-12.00: Quaggy Children's Centre, Orchard Hill SE13 7QZ

Thursday: 12.30-3.00: Robert Owen Children's Centre, Commerell Street SE10 0EA

The above are led by Nursery Nurses.

Wednesday 09.30-12.00: Health Visitor Advice Drop- in at Sherington Children's Centre, Wyndcliff Road SE7 7JP

Kind regards

Maureen Makin
Operational Lead Nurse
(Central and West Greenwich Health Visiting Teams)

My mother is currently in Meadow View and this is her second admission within the past 3 years. The rehabilitation unit is an extremely effective, caring , responsive ward / service. The services provided are extremely person centered and concentrated on each individual patient.
Every service and department needs to be complimented including the carers, nurses, occupational therapist's, activity organisers, domestic and kitchen staff. The meals are well planned and the ward is extremely clean.
In addition the senior staff, including the ward sister Sandra are especially helpful if there is a concern of care , I spoke with Sandra today in fact with a minor concern for advice and the matter was dealt with immediately.
There is also a home visit arranged prior to my mother retuning home to check aids and adaptions, which also is extremely helpful.
Myself and my family have nothing except thanks and appreciation to you all for your care of my mother. Thank you to you all.

Oxleas are not being entirely honest when they claim the room at the Beacon is not available. Firstly, and fundamentally, why tender for a service without making provision for the costs incurred and maintaining service provision are covered by the tender submitted. Could that be because it was always intended to withdraw the service from certain locations and therefore no cost was accounted for in keeping the present clinical provision?
How can any service provider expect new mothers/mothers of small children to travel across the borough to clinic sites which offer no parking facilities, with limited opening times and especially during the winter months. To add insult to injury you have asked the public to do your work for you in the form of suggesting somewhere suitable (clearly meaning cheap) to hold any future clinics!!!
Shame on you Oxleas. You have participated in a race to the bottom with your tender and expect the users (a very vulnerale group) to see you as the victim. What rubbish. You did not even openly publish the closure of the Beacon clinic before it occurred.

Dear Caroline

Thank you for sending a comment to us on our webpage.

As explained in our reply to Suzanne below, we are sorry we are not able to provide the clinics from the Beckenham Beacon site. We had been planning to continue the service at that site and had budgeted for this. Unfortunately, it is not a building we own and the rooms within Beckenham Beacon previously used for baby clinics are not now available to us, An alternative use for the rooms has been identified by the current tenant. When we were informed of this change, we started looking for an alternative location and asked for information to be displayed at the site to let people know that the clinic would not be available after 30th September.

We are exploring other venues including Neighbourhood Church which Bromley Maternity Voices have recommended. I hope this won’t take long and we will advertise the new venue as soon as we have found it.

Details of the current services are available here We will update this part of our website as soon as new venues are found.

In the meantime, we are working with Bromley Children’s Project to find more spaces within Children and Family Centres to provide baby clinics and where possible we have lengthened the session times in our current venues and are providing additional staff at these session times. Health visitors in Bromley have transferred over to Oxleas so we expect many families will continue to have services from members of staff with whom they are familiar.

You can attend any baby clinic within the borough for advice and support .We will make contact with you before your baby is born, after 28 weeks of pregnancy and again for the new birth visit at 10 to 14 days and again when your baby is 6 to 8 weeks of age. This early contact will ensure that we can offer you support and plan future support as your baby grows older. We will be offering options for developmental checks at 1 year and again at 2.5 years. There are two Baby Cafés in the borough to support breast feeding in the early weeks and we are providing three breast feeding support groups in the borough.

We are developing a range of online support information too, this will help you decide if you should seek advice from us and can provide the most up to date national guidance about topics such as home safety, childhood illness and weaning.

If you need to speak to your health visitor you can contact her through our new single point of contact on 020 8836 8621.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

Leave a general comment

Your contact details:

Comments will be moderated and published on this website.

Your telephone number and email address are required in case we need to contact you directly. These details are treated in the strictest confidence and will not be shared with any third-parties.