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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

278 Comments

I write to say thank you for the excellent treatment I received from Pieter. I was able to access physiotherapy relatively quickly, and felt my particular condition was treated seriously and professionally. I felt motivated every week to undertake the various exercises, and now have a maintenance programme to work on for life. I learned a great deal from Pieter, and have benefited from his expertise. I know how to manage my pain for the future. I also enjoyed visiting the locations - Kidbrooke Village and The Greenwich Centre. It makes a difference to have treatment in pleasant surroundings.

Dear Wendy

Thank you for taking the time to leave this feedback. The trust is really pleased that you have benefited from the interventions of the MSK service. We will make sure that Pieter receives your positive comments.

Kind regards

Iain Dimond
Director of Greenwich Adult Services
and Trustwide Learning Disability Services

I would like to know the cost of rTMS treatment for depression. How many sessions would I need? is this funded by NHS?

Thanks

Reply from Helen Jones 5/5 pm

Dear Imran

Thank you for enquiring about rTMS. We launched this service in January 2017 for patients with a diagnosis of treatment resistant depression.

This is a new treatment, included in the NICE guidelines in 2016, for both depression and migraine treatment. Each rTMS session takes about half an hour. The treatment is short but intense and you would be required to attend up to 5 sessions a week for an average of 3 to 6 weeks.

At this time, we are able to provide this treatment for people with depression who are under our Oxleas mental health services and therefore residents of Bexley, Bromley and Greenwich. We are also able to provide rTMS to patients out of borough who have funding in place (approved by a local CCG or referred from a Private Psychiatrist or medical insurance scheme).

Dr Euba or Jeck Ding would be happy to talk to you about this treatment in more detail and the cost and they can be contacted on: 020 3889 5168.

We have a leaflet that you can access on our website which will provide you with some information. http://oxleas.nhs.uk/services/service/ect-and-rtms-services/

Kind regards

Helen Jones
Associate Director
Bexley Mental Health Services

Hi there, I was wondering where is the closest place to get my 15 months weight. I'm living in SE28 near by Woolwich station. I used to get her to Discovery Children centre but as far as I know doesn't have anymore.

Dear Jenifer

Thank you for your enquiry. Your nearest health advice session is held at Discovery Children's Centre - this is led by a nursery nurse, and you can have your baby weighed there.

If you would like to talk to an health visitor we hold a health advice session at Brookhill Children's Centre on a Monday morning, Eglinton Children's Centre on a Thursday morning or the Waterways Children's Centre on Friday afternoons.

Best wishes

Helen Day-Barnes
Service Manager

Since my original post, below, which was read, not posted and someone from Yeoman House was asked to call me, who then said I already had an appointment booked on 12th May - I never get the letter. He resent it and now today have received another letter saying this is postponed till June. I've had to quit my job as my moods are erratic and unstable.

I would liken the experience of trying to get a diagnosis for major mental illness as swimming for months on end towards a lifebuoy, finally getting close and then having it pulled from your grasp...again and again.

My GP immediately sent off a referral letter to Oxleas Mental Health when I saw him on 31/01/17 - I will have been treading water 4 months.

Again, it would be good to know how we can, as laypeople, bring about any change to the time it takes?

ORIGINAL POST:
I've been waiting for an appointment with a psychiatrist since January after getting a GP referral to get a diagnosis. This would be through Oxleas Bromley West.

Since then, I've had to quit my job, had a couple of health professionals, one being a Psychiatric Liaison Nurse at the Princess Royal University Hospital at A&E, tell me after 1/2 an hour of talking to me, it's probably just an anxiety problem. I know what it is and it ain't that!!

And, the tone of some of these people in Mental Health - Green Parks, for instance, they have to work on their doctor/patient skills - even if people are just ringing to enquire, the passive aggressive tones coming out of them! It's lucky I don't actually have an anxiety problem, otherwise I would've hung up there and then!

After going to A&E, a social worker called to discuss how things were for my child and wanted me to get an update from Bromley West Crisis Team on getting me seen. The woman on the phone didn't have a clue and said her manager would ring back and wouldn't give a timeframe - "he's in a different section." Never called back.

Is it normal for it to take 3 months or longer to get a psychiatric appointment for a major mental health problem?

I just wonder what people with severe psychiatric needs might do in this time.

Sorry if this sounds ranty - I'm not often like this. What is wrong with the system and how can we, as laypeople, get changes made?

Dear Layla

I am sorry that you have had to wait for an appointment - we are not sure why our original letter to you was not received and I'm sorry that this has added to your distress. I know that the service manager has contacted you to offer another appointment next week.

Thank you for letting us know of your concerns.

Kind regards

Helen Smith
Deputy Chief Executive

I attended my follow up appt after having my bunions corrected on my Rt and Left foot. Mr Andrew Mac Farlane and Ryan Ballerino corrected my feet surgically. I have such praise they were both very professional, knowledgeable, supportive. The surgery was a great success and I have not required any pain killers. I have resumed all the activities I used to do like walking dancing with no pain or or swelling. My life has been given back to me Than you
I would recommend them to anyone who requires treatment of their bunions
SINCERE THANKS

Where can I do the 2 year old check up?

I am living in (postcode removed for website).

Dear Ana

The 2 year review is an Integrated health and development check which is offered by your local health visiting team (Central HV Team). They take place in local Children's Centres which in your case will be either Eglinton or Mulgrave Children's Centres. It is an opportunity to talk about you child's progress, learn more about what you can do to help their development and make sure you have the support you need.

The Central Team are currently offering appointments for children in their area between 27 - 30 months of age.

You and your child will receive an invitation to attend for the 2 year review by post. Two weeks before your child's appointment you will be sent an ASQ-3 and ASQ3 SE questionnaires to complete and bring along to your appointment. The questionnaires look at children’s communication skills, their balance and how well they use their arms, legs, hands and fingers (i.e. gross and fine motor skills), problem-solving skills, and their personal social and emotional development.

In the meantime should you wish to speak to a Health Visitor you can drop in to your nearest Health Advice Session which is held each Thursday morning between 09.30 and 12.30 at Eglinton Children's Centre.

You can contact Central Health Visiting Team by telephone:
020 8836 8621

Kind regards

Maureen Makin
Operational Lead Nurse (Health Visiting)

I have been waiting for a diagnosis for my mental health issues for over a year; and am still waiting to see someone, they said a letter would be sent out but I had nothing and no support.
Terrible service!

Dear Nichola

Thanks very much for your comments and I'm sorry you feel that the service hasn't been responsive. I understand that you have an appointment booked in early May.

If you would like to discuss your concerns about the service, please contact Tim Sowter, locality manager, on 01689 892300 and he would be pleased to speak with you.

With regards

Helen Smith
Acting Director, Bromley Directorate

I have now received an email with a very short description of some milestones my 14 month should be reaching. This is supposed to be instead of their 10-12 month review, it is not an adequate replacement for a thorough check by a qualified health professional. Plus I only got the email as I rang the Oxleas kidbrooke medical centre to ask why I hadnt heard anything about my childs review. I really think it is awful that you have stopped these face to face reviews and that you havent contacted parents in the area to explain this. Why have all the people commenting here not received this letter you repeatedly say we are being sent? I think that something has obviously not worked with this change.
Are there going to be any reviews before they starts school? Are you also stopping the 2 year one for a email or possible drop in?
I really feel that this is going to be doing a lot of harm to the care of children in our area and think it is very sad that the people who really need your help will possibly miss out of spotting health or developmental issues early in their children.

Dear Laura

Thank you for raising this concern with us.

For most parents where no previous concerns have been apparent or raised with us, we are sending an email describing the expected milestones your one year old baby might be reaching, these are also described in the Redbook, or parent-held record which you were given when your baby was born. We will have met you in our advice sessions, when you moved into the area, or when your baby was born, and will already have an idea of whether support is needed.

The intention is that if you have any concerns we would ask you to talk to a health visitor in a health advice session, and if required a face to face development review will be offered. For most parents there are no concerns and a formal review face to face is not necessary.

I am now aware that there have been some delays in sending letters to parents, and we will improve this. We will also alter our letter to parents in the light of your concerns, making it more explicit that if you wish a face to face review, this is available to you as an option.

We are now reviewing the one year review for most children ,based on the views of parents and our staff and we intend to clearly offer all parents a face to face one year review if they wish it and we will be inviting parents to phone and book their review.

If our health visitors or nursery nurses are already working with a family and there are developmental concerns we offer a routine face to face developmental review for all these babies. If a family is not known to us, or has not met one of our staff, it is usual to offer a face to face review also. This we hope will ensure that any potential delays or concerns are spotted early.

The next developmental review is at between 24 and 30 months; this is offered to all toddlers, usually in a nursery or children's centre and shares information with the nursery class. This review is based on a questionnaire which is sent to you, followed by an appointment. This review is in more depth than in the past and is an important pre-school check.

I hope this will reassure you of the service we are offering to all parents in Greenwich.

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

Thank you all for your speedy and professional service. I rang up on the phone first and spoke to a really friendly lady who answered all my questions. Was seen promptly this morning. Dr Bacon and Nurse Tina were great, I got exactly what I needed/wanted without fuss and Tina was very friendly and caring.

Phoned up for some advice / help and got hung up on twice!

Worse than usless !

Dear Graham

We are sorry this has happened. If you could let us know which team you contacted then we will follow this up.

Kind regards

Sophia Ploumaki
Associate Director

sophia.ploumaki@nhs.net

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