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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

657 Comments

Absolutely amazing service. I was struggling without knowing why and it helped me figure out what was going on in my head and learn the skills to deal with it and take these skills away with me to use in the future on my own. The initial waiting list was long but as this is a free service and NHS are underfunded there wasn’t much I could do about that. When I did get offered appointments, they were regular at the same time and day each week that suited me. I had phone calls which were around 30-40 mins a week. It has changed my outlook on life and I feel much more able to cope with things that are thrown my way. It’s taught me to change bad habits of avoidance and be more positive! Would recommend to anyone struggling with anxiety or depression. It’s worth a try at least! If it’s not for you, you haven’t lost anything, and can try the next option. I would definitely go back if I ever fell back into not being able to cope.

Dear Mia

Thank you very much for taking the time to feedback to us about your recent experience with our service. We have really appreciated your kind words and we are pleased to hear you had a positive experience with Greenwich Time to Talk.

We are a highly pressurised service in terms of referrals and our staff work hard and do their very best to meet the needs of our service users.

It means a lot to our clinicians receiving this feedback. We will pass on your positive comments and kind words to the respective member of staff.

With best wishes

Dr Stavros Markatselis
Deputy Clinical Lead, Greenwich Time to Talk

Hello
I was referred to you by my doctor at Bexley Group Practice in Upper Wickham Lane.
I have been having a lot of pain in my left knee after having a fall. I think I may have torn something behind my knee. Could you please advise if a xray can be taken to see if there is any damage ?

Thanks

Sylvia Rothwell

Dear Sylvia

We are sorry to hear that you are experiencing pain following your fall and trust that your surgery have provided you with advice on how to manage your symptoms.

We have not yet received a referral from your GP however you can make a self-referral to our MSK service by telephoning 020 8302 6330 Monday to Friday between 9.00am to 6.30pm and Saturday between 8.30am and 12.30pm.

Following your assessment our clincians will ensure that all necessary and appropriate investigations are undertaken.

Kind regards

Lisa Cooper
Associate Director, Adult Community Services

What service. Attended today at Market Street to a pre-booked appointment following another on Friday at Bexleyheath. The staff a both centres are fantastic, from the receptionists and the nurses and especially Dr Ulrika. All were very kind to a very nervous patient and the outcome of my treatment was very positive. Thank you all and I would recommend both teams to anyone. A credit to the NHS all of you!

Dear Linda

Thank you for your kind comments. We are always very grateful to receive feedback on how patients have experienced our services. We have passed your thanks to the relevant members of staff.

Best wishes

Rachel Matheson
Service Manager

Very disappointed got refered to HTT after ringing crisis line had one appointment then saw the doctor and no one has contacted me in 2 days I feel rubbish and now feel even worse as feel forgotten about by a service I thought I could count on and turn to.
Thanxs very much no have no where to turn

Dear Cassie

Thank you for your comments. We are really sorry that this has been your experience of the service.

The manager of the Home Treatment Team, Dyanand Boodram (tel: 0203 953 6340), will email you today to arrange for a follow up.

Best wishes

Sophia Ploumaki
Associate Director

My partner has severe copd we live near Glasgow is there anywhere near there we could attend for these courses.

Dear Evelyn

Apologies for the delay in responding to you.

You may wish to try Glasgow City HSCP on 0141 800 0790 as they will be able to give you more advice.

Best wishes

Elizabeth

I've had a very good experience of the mental health team that has recently moved to Beckenham Beacon. My CPN is an exceptionally capable woman and I've found the rest of the staff very approachable when she has been absent.
I have long term mental health problems and have required a lot of support over the years and I've been under their team for about three years and I would happily recommend them.

I don’t know if this is the right thing to do but I was referred to u from Hospital last week and been waiting for someone to contact me from Monday like they said and because I missed the phone call I’m guessing I’ve been discharged from your service? It would be nice of you to tell me rather then me waiting around I’m too scared to ring incase I’m right and then get angry on the phone

Dear Laura

We did try call you and still want to get in touch to support you.

We will call again today to offer an appointment to see you to assess your needs and identify the support you might need.

Please do not hesitate to call us at anytime either (020 3889 5200).

Kind regards

Tendai Chimbeva
Team Manager, Bexley Home Treatment Team

My GP at Bromley has referred me to Podiatry at Queen Mary’s Hospital for an appointment with Mr Andrew MacFarlane. I am chasing up an appointment with him, but have been given approx. 6 different telephone numbers from QMH, MSK, Diabetic dept, Garland Road podiatry, pressing different extensions, holding on in a queue only now to be told that I am not able to access an appointment with him due to living and having GP in Bromley.

What happened to book and choose and patients choice. I do not want to access Bromley Healthcare, used them before and weren’t impressed. So what has happened with my GP referral into Queen Mary’s Hospital, would I have been notified I wasn’t going to get an appointment there if I hadn’t of called.

Surely NHS is NHS and that we had choice of which consultant and hospital we can access.

Dear Julie

I am sorry to learn of your concerns regarding referral and an appointment.

Would you be able to contact the PALS team on the contact details below so we can look into this for you?

Thank you

Helen
PALS

0800 917 7159

oxl-tr.pals@nhs.net

Trying to call to make an appointment but all I get is the opening times, I just want to make an appointment

Dear Sharron

We are sorry you have had difficulty getting through to our service. The correct number for the service is: 020 8301 8920.

I understand that our administrator called you yesterday and you now have an appointment booked.

Apologies for the inconvenience caused.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I have been trying for a MONTH to be seen; this service is a complete JOKE. I was asked by my GP to go to the Market Street clinic to have discussion about contraception regarding my specific needs as someone with PCOS. I initially just looked the clinic up on google and saw opening times for a Saturday so I made the journey over there only to be told that only weekend hours are for men only (ridiculous by the way) and that I would have to come on a week day. I was able to book a day off work the following Friday. The clinic opens at 10 and I arrived around 10:15 where I was then told that you need to arrive a minimum of 30 mins before the clinic opens if you have any hope of being seen that day, so my day booked off work was completely wasted. I asked if there was ANYWHERE else I could go and no one could give me any advice at all. Eventually someone told me to go to the Eltham Saturday clinic and again said I would need to be there at least 30 mins early. I was not able to go that week so had to wait another week, make the 40 minute journey from my house, to sit and wait for 45 mins, and when I was eventually seen I was told that they do not provide that service and was then sent to the Morden Hall clinic. I phoned them en route to see if I would be able to get an appointment and was again told that there was no way I could get one as you needed to be there half an hour before they opened if you wanted a chance of being seen. At this point I was at the end of my tether and came back to this website to see if there was any other option for me. I finally found a comment saying to call 020 8301 8955 at 9:45 on a Monday to get a same day appointment. I started calling at 9:45 and continued over and over again until 9:53 and could not get through to anyone. At 9:53 a message came up implying that the line was now closed. So I presume that in the 8 minutes I was unable to get through to anyone, all of todays appointments got booked up?

I am a 30 year old who works full time, I am only able to attend appointments after 6pm on week days, or on the weekend, and apparently it's nigh on impossible for me to be seen! That fact that I live in London and it's taken over a month and I still cannot get an appointment to have a 5 minute conversation to discuss my contraception options is appalling. An absolute joke.

Dear Sophie

Thank you for your comment, and to talking to us today when we called you. I am pleased that you are happy with our advice.

Alec Sutton
Manager - Sexual Health & Community Gynaecology
Market Street Health Centre

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