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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

707 Comments

Just wanted to pass on my thanks to Paul at MSK QMH for seeing me this morning within 2 hours of first contact.

I found Paul to be highly professional and at the same time friendly with great communication skills.

Thank you - you are a credit to your department.

Kind regards

Tim

Dear Tim

Thank you for taking the time to leave such a positive comment about the service you received from our MSK service. It has been a challenging time for our staff so I am sure Paul will be delighted to know that his support has been highly valued.

Best wishes

Lisa Cooper
Associate Director Adult Community Services

Just wanted to make an enquiry. We was told by my daughters special needs dept when she was really young (4 years ago) she needed speech therapy. Even though we disagreed. Now I’ve learned more than ONE MONTH after the meeting happened that the school have taken it upon themselves to have a meeting without us even knowing. Surely this should be our jobs to have this meeting as parents? Surely we should be involved in this discussion about our daughter? I’m confused why this has happened and why we knew nothing of this after so many years. Thanks! If I could be contacted I would be thankful.

Dear Sam

I am very sorry that there appears to be some confusion regarding Speech and Language Therapy. The manager of this service will be in contact with you. This will hopefully answer the concerns you have.

kind regards

Victoria Soper
Service Manager for Specialist Children Services

I done a self referral last year in March 2020 and I have never heard anything back how can I get some contact with a counceller.

Dear Kylie

Thank you for your comment and we are sorry to hear that you have not as yet heard anything back from the service. The Clinical Lead of Greenwich IAPT, Stavros Markatselis, will contact you and he will be able to discuss with you the next steps.

With best wishes

Dr Stavros Markatselis
Clinical Lead of Greenwich IAPT

Hello
My husband was referred in November last year by our GP (slade Green medical centre)for a memory assessment but has not heard anything from you. I did phone and ask how long it would be and was told 5 months. I do understand with the current situation things are difficult but surely some contact ie-: an appointment letter or something would be helpful as I feel he is getting worse.
Please help

Dear Sandra

Thank you for your comment. The Memory team has contacted you and explained that they are looking into this. They apologised and will keep in touch and call you once they have more information to feed back to you.

As soon as the referral is received, the memory team will arrange for you to be booked into an appointment. The team have given you further details about the other appointment for your husband to go into hospital and informed you he will need to isolate for 2 weeks after. Please contact the memory team if there are any other problems.

kind regards

Francis Adzinku
Associate Director of Mental Health

My son was on a waiting list for talking therapy and was waiting for a call back which has never came. I understand what with the pandemic and everything there must be a delay but surely there is some sort of support that can be offered for him. I’m not happy that he has just been left to deal on his own.

Dear Gemma

Thank you for your comment. We understand that your child was closed to CAMHS in October 2020 and a re-referral was accepted to Bexley CAMHS on 12 March 2021.

A member of the service will contact you to advise you of the next steps.

Kind regards

Sheena Gohal
Associate Director, CAMHS

My daughter has had a relapse in her mental health and part of her crisis plan is to call the Bexley UAL if needed out of hours which she did do yesterday evening 14/3/2012 at 11.44pm she was greeted with a voicemail asking to leave her name and number and someone would call back,that call back took place at 5.30am on the 15/3/21 which by that stage she was sleeping after having PRN.I appreciate that this service can be busy but nearly 6 hours for a call back is totally unacceptable for someone experiencing a mental health crisis if this service cannot be reached when needed by service users/carers or family members then what is the purpose of a UAL when you can't get URGENT help/advice? Im appalled that a crisis line can be manned this way but it does not surprise me in the slightest because its the kind of service I have learned to expect from the community mental health services. I think the whole of bexleys crisis service including HTT needs to be overhauled to prevent worst case scenarios from happening but I don't think that is going to happen anytime soon and I for one will not be calling UAL again for any advice.

Dear Jenifer

Thanks for contacting us about being unable to get the support you required. I apologise for that.

The team manager has sent you an email which we would appreciate a response to with a contact number so we can support you, or you can call us on 0203 8895200 and ask for the Bexley Crisis Teams Manager.

Best Wishes

Francis Adzinku
Associate Director of Mental Health

I just wanted to thank the Greenwich infant feeding team for their education and support in starting my breastfeeding journey. After my baby was born by emergency c section, my breast milk hadn’t come through in abundance which meant I had to mix feed my baby with formula milk for a short while. Overall the dedication of Christine and Isabelle gave me the confidence to continue breastfeeding. I’m now almost five months on the journey and I look forward to reaching the six month mark before weaning my baby onto solids. Thanks again.

Dear Nana

Thank you very much for taking the time to post your lovely message.

Christine and Isabelle have years of hard work and experience supporting families on their different feeding journeys. We have all had such a challenging year - parents and staff, and your appreciation is very warmly welcome.

kind regards

Liz Ginty
Infant Feeding Advisor (Specialist Health Visitor)

Hi my son is 5 years old, and 4 referrals have gone to Bromley Y to get my son to be seen by one of your psychologists to assess him as he has emotional and attachment problems that are affecting his toileting, his anxiety is through the roof and constant meltdowns which he cannot explain why. I have social services, BCP, community paediatricians and his school he have all said he needs early intervention by your organisation yet I can't even get him throigj the first hurdle, Bromley Y who are forever making excuses as to why his referral isn't good enough for you to assess him. I'd appreciate someone from your team. To contact me at the earliest convenience to discuss a way forward. As I'm frustrated and my son is suffering and I'm having the backlash.

Dear Sharon,

Thank you for contacting us, I am sorry to read of the difficulties that your son has been experiencing.

A member of our team will be in touch with you as soon as possible to pick up the issues you have raised.

Best wishes,

Dominic Leigh
CAMHS Service Manager

I have become stuck in a cycle of presenting myself as a risk to myself, being referred to HTT, HTT seem to want to discharge you back to the local team or your gp. At times I felt pressured into saying that I am fine because it seems even HTT is fed up of doing their jobs. So it seems HTT doesn’t want to support me and neither does the local community team. I have tried to self refer to teams such as Greenwich time to talk but with no success as I have always been under the care of HTT or Adapt or I’m just in crisis. I can’t stress how frustrating this is as someone who has struggles coping with day to day life. The added stress of having to worry about my lack of care only heightens my anxiety as I feel I am stuck in a corner with no other Avenue. I have previously been under he care of another trust but because I moved home I have to deal with Oxleas. This has been the worst 3 years of my life and support is so minimal. I feel like all the trust wants to do is medicate you and expect all your deep rooted issues to just vanish.

Currently awaiting an appointment I received over 3 months ago. In this time I have been in regular crisis. I spoke to someone from adapt about my concerns and I requested a second opinion to which I was told there was only 1 psychiatrist currently working (the one I had seen) as the other was an maternity leave. I mean that answered my question; but no alternates were suggested or any other possible route. It was just left at that, which is as good as denying my request. I also questioned if I was going to receive a care coordinator or someone who is a first point of call. To which I was told my case ‘wasn’t serious enough’. You could only imagine the disappointment I felt & hopelessness after that comment. These are the people left in charge of my future. So discouraging.

Dear Crystal

Thank you for your message and we are sorry to hear about your experience in accessing our services. The manager of the ADAPT team Opeyemi Durojaiye will give you a call to discuss ways in which we can help you access the service best suited to your needs.

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

Hello
Are yr9 immunisations at the scout hut eltham going ahead on wednesday 3/3 please? We were unable to attend last week

Thanks
Samantha

Dear Samantha

We can confirm that the year 9 immunisations are going ahead on Wednesday 3rd March at Eltham Scout Hall on Briset Road. The session will run from 10am until 2pm.

Many thanks
Diane Crawshaw
Head of Young Greenwich

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