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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

483 Comments

On millbrook ward they put a dangerous man who tried bullying people, my son nearly had a fight with the man as he was protecting others. The nurses had to split my son and the bully up. The staff then signed my son out wmd told him to go qnd calm down outside because of the tense atmosphere. He even rang the ward whilst he was outside and was told that it was best if he stayed out for a while. Its all wrong

Dear Jan

I am sorry to have read your comments, our wards can become unsettled at times and we try as much as possible to ensure that it remains calm.

As you have raised specific concerns about your son on one of our wards, will it be possible for you to get in touch with us on the ward so that we can discuss the points you have raised to enable us address them.

I am however sorry to hear the distress this has caused you and your son. We hope to hear from you soon.

Kind regards

Francis Adzinku
Associate Director

I had Nail Surgery with Caryn Mortimer
From Oxleas nhs
She was very friendly and professional the surgery went well and after care was the best
I would recommend her all the time
And a big thank you

Dear Tammy

Thank you for your comment; we appreciate feedback from our patients and we thank you for taking the time to contact us.

We are glad you had a good experience.

Best wishes

Angie Miller
Service Manager for Adult Community Services (Greenwich)

My son has been in millbrook for 4 weeks, he has asked to see a dr for 4 nights due to hallucinations. When he asked for help to sleep he was told to go into his bed and close his eyes.
Since he haS been there he has gotton worse

Dear Jan

Thank you for taking the time to contact us, and I'm sorry to hear what you have said.

I have asked our modern matron at Woodlands to look into this urgently, and we will contact you in person very soon to learn more and try help your son and you.

Kind regards

Dr Derek Tracy
Clinical Director

My dealings with Erith have been very positive (and I remain under their care). The desk staff are friendly and helpful and the psychiatrist I saw was wonderful. She showed great understanding and empathy, diagnosing my mental health condition and offering helpful advice on reading material and therapy. She also altered my medication which has proved beneficial. She didn't force me to attend group therapy (which I dislike) and suggested a further 1 to 1 consultation with another psychiatrist. It does take a while to get an appointment and this can be frustrating, especially when you feel like the world is against you. Sadly, this is a reflection of the high demand on mental health services. I have nothing but praise for the service and feel very well supported.

Dear Angela

Thank you so much for taking the time to let us know about the Erith Centre.

I know from personal experience that we are, understandably, often most likely to give feedback when things go wrong, and it takes quite a special service to make us go to the effort of feeding that back.

I have taken the liberty of passing on your very kind words to the team; I am really sure it will make their day, and remind them of why they do what they do.

I hope your work with the team continues to be productive for you.

Kind regards

Dr Derek Tracy
Clinical Director

Good experience, clean and new centre and the staff were friendly, helpful and efficient. I think the opening times could be clearer though-although the Thursday morning session is 8-11am, based on my experience today if you arrive after 8:15 it will be full and you will not be seen. If you arrive at 8am you might have to wait till 10:30. So really, unless you are happy to hang around for hours, you need to arrive before the start of the session. I arrived at 7:30, was third in the queue and was seen at 8:30. I had originally planned to go after work on Wednesday evening after work but luckily called to check and was told I would be unlikely to get a space if I arrived at 5pm.

Dear Helen

Thank you for your positive feedback. We are happy to hear you had a good experience.

Our service is primarily a walk in service and the nature of such is to triage and prioritise emergencies and allocate spaces based on first come, first served.

I agree that if unfamiliar with that kind of service, the information on our website can be misleading.

We will therefore consider what information is required on the website to reflect the process which will make it a succinct process for new patients.

Thank you again for your feedback.

Kind regards

Lindsay McCarthy
Senior Lead Nurse

Your service is appalling. When you've begged and pleaded enough you are offered an assessment and then told that the hell your child has been going through isn't bad enough and CAMHS refer you to a third party counselling service. You spend 5 months waiting for an assessment from them, only to be told that their services aren't right for your child. So you call CAMHS crying because you can't take anymore, you're offered another 'assessment' and told you'll be put on their waiting list for CBT (no time scale on when your child will be scene). So in one year all you get is dead ends and fobbed off. Being a parent that can't see your child suffer and lets be honest if it had continued it would have become so bad your child would have taken their life, you decide that you will pay privately for treatment because otherwise your child would be dead, private treatment is not cheap and so you sacrifice money from the weekly shop to pay for it, you don't take the kids out anymore to pay for it, the cut back list goes on. And when you have problems with the school and needs CAMHS to talk to them (you're not asking for treatment or an appointment just a phone call) you call CAMHS and the receptionist tells you someone will call you back and nobody does. So CAMHS service lets children suffer needlessly because in a year they have done nothing to help (that doesn't take into account the begging to be scene the year previous to take).

Dear Denise

Thank you for taking the time to contact us, following which one of our clinicians called you to discuss your concerns. You have agreed with the plan for follow up of your son.

Bexley CAMHS understands the distress caused and apologise for the difficulties you have experienced in accessing early help for your son.

Kind regards

Dorothy Pilling
Bexley CAMHS Operational Manager

Trying to get help for my son laughable he is really ill his mental health worker says go for blood test he needs to be in hospital nobody cares until its to late

Dear Theresa

Thank you very much for your comment. We are sorry to hear that you have been having trouble accessing the most appropriate help for your son.

The East Locality ICMP team manager, Joan Omosola-Ladenegan, will be in touch with you to discuss the best way forward to support you.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

A previous patient, on anti-depressant medication, and in the throes of a - albeit mild - panic attack, I need a spot of help. The self-assessment shows me as being "in good mental health". !! The earliest I can hope to speak with someone is 9 days - and that's presumably for those not in "good mental health". Where do I go for a conversation with a professional who can refer to my earlier counselling, and help me with managing the fall-out from a panic attack? I know it's chemical. I know I'll feel better soon, but meanwhile, my mind (and my hear rate) are in overdrive. I'm not in crisis, but I am in need of a spot of professional help. Seems I won't be getting it!

Dear Sue

We are sorry to hear about your current difficulties.

One of our CMHT managers, Brian Mandisodza (020 8269 4156), will be in touch to discuss your concerns.

Kind regards

Rachel Matheson
Service Manager for Mental Health
Greenwich Directorate

Hello,
I'm making enquiries on behalf of my daughter who suffers from Bipolar 1 and is generally severely depressed to the point where she is unable to function normally. Her depression has been resistant to most forms of treatment and medication. She saw Dr Euba last year in London as a private patient and had a course of rTMS treatment. Unfortunately, this did not provide any long lasting benefit and she is now considering ECT which Dr Euba mentioned could be an alternative if the rTMS did not work. Could you please advise the referral process to access ECT treatment either under the NHS, preferably, or as a private patient. My daughter lives outside of your Health Authority.

Thank you.

Mark

Dear Mark

Thank you for getting in touch.

Can you please call me on 020 8836 8670 so we can discuss matters further?

Kind regards

Dr Rafael Euba
Consultant

Hiyah,

As a ms suffer I am interested in the occupational therapy service you provide?

Regards
Hugh

Dear Hugh

Thank you for your enquiry.

Oxleas have two Neurorehabilitation Teams, one for people who live in Greenwich and have a Greenwich GP, and one for people who live in Bexley and have a Bexley GP.

Both teams have Occupational Therapists and provide a broadly similar service. We provide short episodes of neurological rehabilitation, which can be in your home, or any place best suited to achieving your goals (eg leisure centre, work place, community).

All rehabilitation is aimed at helping you to self- manage your neurological condition, and maximise your independence, productivity and satisfaction. We accept referrals from GPs, Consultant Neurologists, MS Specialist Nurses, or any healthcare professional.

As you asked specifically about Occupational Therapy (OT) for people with MS (RR and PP), their aims are to enable you to manage your day to day tasks and activities in a way that contributes to your physical, social and emotional well-being. They work with you to look at altering the way a task is performed, or adapting the physical environment, teaching you a new skill, or working with you to regain old ones.

I will email you with additional information and my contact details should you have further questions.

Kind regards

Alec Sutton
Neurorehabilitation Manager - Bexley and Greenwich

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