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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Please note, the website comments section is not a crisis service, and is not monitored out-of-hours.

Comments are moderated and it may take more than 48 hours for a response to be posted. If you need help in a crisis, please visit

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​



Dear Natalie

Thank you for taking the time to leave a comment on our website. We are very sorry that you did not have your calls returned by the clinician.

Following our initial telephone call on Friday, I arranged for the allocated clinician to call you and arrange an appointment for 11 December for a review. I said in our second call that she had been planning to return your call on Friday and can only apologise for the delay.

Although we try to return calls on the day, it is not always possible due other clinical commitments and emergencies.

However I also agreed with you if in the event that your calls are not returned in a timely way for you, to ask to speak to a manager or senior member of staff.

Kind regards

Dorothy Pilling
Bexley CAMHS Operational Manager

I was told about this by a Doctor at the QE where I received excellent care. I had never heard of it. How long has it been in existence? Where is it based? Thank you.

Dear Julia

The COPD team visits patients in their own homes and they have clinics across Greenwich. The service is available to patients who have a diagnosis of COPD and have recently been unwell with regard to their COPD. The service accepts referrals form GPs and all healthcare professionals, including the staff at the hospital.

If you would like to be seen by the team, please contact your GP who will be able to access the service and refer you.

We hope you are feeling better and thank you for your comment.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

It's a useless service I asked my GP to refer me his doing nothing then I do this to be told as I'm awaiting a ASD service I can't do it then becoming ill and trying again and finding it so difficult to access. What do I need to do have a seve breakdown again to get the help. My NF doctor has sent letters to my GP to refer me but I'm going no where as they are sending letters but my GP is not wanting to care

Dear Chris

I am really sorry to hear about your experience with our service and will contact you shortly to discuss your concerns.

Kind regards

Dr Stavros Markatselis
Deputy Clinical Lead
Greenwich Time to Talk (IAPT) service.

My name is chandra last week i had a home check due to certain cause i lost my leaflet of the breast feeding training near woolwich school can you please let me know the timing which is on every tuesday and thrusday but i forgot the school name its something like brook school if you help me for this it will be the great.
Thank you

Dear Chandra

There are two Breast Feeding Groups close to you, which you are most welcome to visit and meet the Breast Feeding Advocates:

Tuesday 10.00-12.00: The Slade Children's Centre, Erindale Road, Plumstead, SE18 2QQ

Thursday: 09.30-11.30: Brookhill Children's Centre, 130 Brookhill Road, SE18 6UZ

You may also find it helpful to access our website for further advice and information:

Kind regards

Maureen Makin
Operational Lead Nurse-Tewson Health Visiting Team

I recently had a telephone assessment as I was referred by my doctor who had done all she was able to and needed some support with my treatment.
The lady on the phone was telling me how she finds things stressful too. I have had depression and anxiety for over 10 years and was signed off work for a long period of time when the assessment occurred. She told me when things get too stressful for her she finds a new job- had I considered that?!!!! She then went on to say that the service could not offer me anything (as I was not severe enough) and signposted me to 2 services - a service for unemployed people (I have a job) and a service to support relationship problems (which I do not have).
On top of this I had to wait over a month to get my discharge letter, and the doctor was unable to offer me any further support until they had received the discharge letter.

Dear Vicky,

I am sorry for the delay in sending you and your GP the outcome letter from your telephone assessment. We normally aim to send these within 2 weeks of an assessment and I am sorry that this did not happen on this occasion. It may be that we can also support you with discussions with IAPT to see what other intervention options may be available. If you would like to discuss these options, please contact the Bexley Locality Manager on 020 3668 9490.

kind regards

Bexley Locality Manager

My niece took time off work to have a booked call today for her triage assessment for which she has awaited some several weeks.

Only to receive an email a few hours beforehand to be told it cancelled due to staff sickness. This not acceptable. Why there not a contingency plan for managing staff sickness . Next appointment next month. Poor service and poor operational management.


In relation to my earlier feedback to my niece's cancelled appointment...: a psychological therapies service that doesn't understand the psychological impact of a cancelled appointment is very alarming, and bordering on dangerous. Does the clinical leadership understand the risk assessment approach required. Obviously not ?

Dear Vijay

Thank you for your feedback. We are very sorry for your niece's experience.

We strive to provide a responsive and accountable service to all our clients and your feedback is important to us.

Stavros Markatselis ( / 0203 260 1102), Deputy Lead for IAPT, will ring you to discuss your concerns.

Best wishes

Sophia Ploumaki
Associate Director

The number for single point of contact is not working. When you choose an option just repears itself. How are you meant to contact a service aside from using this advertised number?

Dear Bobby

We are sorry that you had difficulties contacting us today. I understand that you spoke to one of our administrators who has asked the manager of the speech and language service to contact you.

We will also update the message on our answerphone once the option for specialist services is chosen to make it clearer that the call is in a queue.

Kind regards

Maria Tanner
Associate Director for Specialist Children Services

I live inWest Wickham and this is terrible, there isn’t any children centre or Health visitor close to here, I don’t drive so it’s very difficult to go around in buses nothing less than an hour!!! however I decided to go biggin Hill Centre by bus , this was recommended from my last app with a health visitor but it was big mistake! Please please don’t recommend this health centre if you don’t drive !! as this is in the country side very difficult access only country lanes!!! I fall with my pram in one of this roads very steep hill.
I was living before in Lewisham borough and I notice that is more funding there than Bromley borough.
Would it be possible to consider this as an initiative to open an a baby clinic in West Wickham area ? I bet there is a lots of mums that don’t drive and have a baby who would like to check the weight, health and have a support from professionals.

Thank you

Dear Lisbeth

Thank you for contacting the Health Visiting Service. I am sorry to hear about your recent experience accessing the health advice clinic in Biggin Hill and apologise for any distress experienced.

Please see the timetable for all health advice sessions running in the borough on our service page:

The Neighbourhood Church in Beckenham may be easier for you to access however please see the full address list at the bottom of the timetable.

Given your experience, we will consider if we can locate a session in the West Wickham area.

Please contact me if you have any further queries or concerns.

Kind regards

Loretta McGurry
Head of Health Visiting Bromley

Tel: 0203 957 4311

I'm am currently a patient on lesney ward and all so have been transferred from Oxleas house within last 12 hours ...just the pure lack of compassion..and giving people dignity has shocked me too the core..I also didn't know staff slept on the job on a night shift..little things from not knocking on doors..cleaners barging in and cleaning while your trying to sleep without knocking and just carrying on....staff talking over you and in an other language..the right to stop you smoking being let out independently then told you cant..being promised nicotine..replacement...and nothing is given...asboutly discusting care..bathrooms are hot water and I'm going to report to CQC,As iv other evidence

The Heights have a problem with the telephone service. Not for the first time I have spent an hour trying to get through, for an urgent matter. Once I had to go there in a distressed state to get turned back to my gp. The psychiatrist I see is an old dinosaur, the word holistic will never cross his lips. Greenwich residents deserve better. So glad I now fall under a surgery in the borough of Lewisham. I would like to change my consultant. He is bored and blinkered. In a crisis, not getting through to the Heights I was forced to go privately and got an appointment next day 9am with a consultant who I immediately knew was neither tired nor judgemental and had a cultural resonance with me that would improve my chances of gaining long lasting help. Please indicate where I should address my request to change consultant. Thank you.

Dear Tabitha

Thank you for your message. We are sorry to hear about your experience with the west locality team.

Please can you get in touch with the team manager, Pauline Heslop, on 020 8269 4110 or via email at, so you can have a discussion about ways in which your requested changes in medical input can be facilitated.

Kind regards

Sophia Ploumaki
Associate Director

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