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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

332 Comments

What a shame this service is struggling. In general I have received good service from the trust, but this time the response has been poor. The receptionist or person managing calls was brusque rude, pointed out how busy they were she sighed tutted , etc. Another colleague put the phone down as apparently he couldn't understand me. No one knew what had preceded the call even though as liver transplant I have had quite a lot to do with health and social services over the past few years. Still no history seemed available, I was asked each time for the story why did I need a dressing change, ( GP mainains that they organised the distrcict nurse). I was so fed up I considerd getting a lift into town to visit the walk in centre in Soho or reluctantly a trip to A&E or a call to Kings. What a waste of resources that would be I just need a small dressing changed. Waited in all day yesterday with no visit, apparently someone is coming today lets see....

Dear Charlotte

Thank you for your feedback.

We are sorry to hear that you felt your experience of this service was unsatisfactory and we will be contacting you directly to try to resolve this matter.

Kind regards

Karen Rodwell
Head of Integrated Community Teams

I always thought I am strong and resilient to any ups and downs in my life until I faced one difficult one.
It was great pleasure to meet Greenwich Time to talk staff for support upon my GP's referral.
The support that I got from Greenwich Time to talk team is enormous and priceless.

Staffs were always pleasant and supportive. I felt at ease and comfortable all the time.
It’s that extra support and right direction that I got when I lost my focus and balance.

I appreciate the help that I got from organisation and recommend anyone who is in trouble.
It helps in not accumulating unnecessary stress and tension in life.

Dear Raj

Thank you very much for your positive comments about Greenwich Time to Talk. I am very pleased that the service has enabled you to move forward.

I will pass on your comments to the staff within the service who will very much appreciate your feedback.

Kind regards

Dr Keith Miller
Trust Head of Psychology

Just used 'The Source' - They are so professional, helpful and efficient, they seem to be a well kept secret, and had I had known about them a few years ago - would go direct to them. Eltham Palace Surgery have a backlog with immunisations so 'The Source' kindly sorted it for me. Highly recommended and my sincere thanks x

I'm reside in Bromley county.
I have a disabled son who is 20 years of age.
I just need to get some help regarding his behaviour.
Thanking you .

Dear Mr S

Please contact the psychology secretary, Ms Kate Skorniak on 020 8461 7100 (of the Bromley Learning Disabilities Team based at 4th Floor, Yeoman House, 63 Croydon Road, Penge, London SE20 7TS), to make an appointment for Mr Lorne Taylor, Challenging Behaviour Nurse Specialist, to visit you in the week commencing 18th August 2014.

Kind regards

Dr Sandra Baum
Head of Psychological Services for People with Learning Disabilities (LD) and Associate Clinical Director for LD

Really really good service the lady i had, called Caroline, has been amazing!!! Very happy with the outcome and some useful skills learnt aswell.

Dear Sarah

Many thanks for your positive feedback about Greenwich Time to Talk.

The fact that you have taken the time to post your feedback means a lot to all of us in Oxleas and I will pass on your comments to the team.

Kind regards

Dr Keith Miller
Trust Head of Psychology

I am about to lose my home after years {about 4} of telling Erith that I cant deal with things, and them rudely telling me that basically there is no help. Fell over had a ct scan...Guess what folks have early onset dementia!! Terminal disease, was showing all signs but lazy Erith just left me to struggle.

Dear Anita

I am sorry that you are unhappy with the service you feel you have received.

We would like the opportunity to meet with you to discuss your concerns.

Please could you call me on 01322 356100 or by email at Susan.Sturdy@oxleas.nhs.uk to arrange a suitable date and time?

Kind regards

Susan Sturdy
Team Manager - Bexley Short Term Intervention Team

I saw the nurse the other day and she was fantastic. She helped me clean my wound and I am very grateful.

I am currently in private psychotherapy. I have had depression for the past 2 years with problems that are seriously affecting my income etc. I am finding it difficult to keep the financial commitment for my therapy. Is there anyway to get psychotherapy on the NHS and what would be the way forward. My doctor has said to go through time to talk but I am not keen on cbt at the moment as I wish to continue with psychotherapy.

Thank you

Dear James

Psychotherapy is available for certain types of mental health conditions, if you are referred by your GP. If not, there are other services including WPF Therapy, who may be able to help you (www.wpf.org.uk/about-us.aspx)

There are other services you can access without the need to see your GP including Greenwich Time To Talk:

Telephone: 020 3260 1100
Web: www.oxleas.nhs.uk/services/service/greenwich-time-to-talk/

Best regards
Sophia Ploumaki
Associate Director - Adult Mental Health

It was provided your contact details by my go but every time I've tried calling I've either got a pleas call back or hung up on! I've worked in both mental health and physical health and I'm now in paediatrics, which is why I need some support! I'm not confident enough to give my details on an open page but I can see where I'm falling apart I know the techniques that help I know how to get others to apply them for their needs. I can see whee I should have my own graded program but I just can't get there on my own I can't see past my sticking point and am on automatic pilot Please sort out your services 1 evidence the need for funding for mental health 2) all community services (physical health dischargers are atrochises and nearly always now totally ignoring the rehab potencially of all clients leading them to a life of full time care which looses their independence and costs a ridiculous amount in care instead of short term rehab services

Dear Lola

We are so sorry for your experience. We have updated our phone system to ensure that people are signposted to an appropriate clinician for advice and further guidance.

We understand your concerns of offering your details to this open forum. If you could please email us on greenwichtimetotalk@oxleas.nhs.uk a member of staff will call you back to discuss your needs.

Best regards
Sophia Ploumaki
Associate Director - Adult Mental Health

I am 62 years old male, a chartered accountant that used to work in a government sensitive post with the National Audit Office. (the UK's Supreme Audit Institution).Since I was 28 I suffered from uni-depressions but in 2001 I was diagnosed as Bipolar. Regretfully, when I get a bit manic I tend to complain about the medical staff who are trying their best to help. Alienating my care staff like this does not get me much credits. I was admitted informally twice at the end of last year. When finally discharged from Green Parks House in mid December, I was starting to feel depressed. This continued until end of May bank holiday when I flipped (within a week) to hypomania. Rather than being hospitalised I was transferred to the Home Treatment Team. They have been outstanding!!!Tomorrow my care will be transferred back to Carlton Parade. Thank you, Oxleas.

Dear Dudley

Thank you for your message.

We're pleased to hear that the team has been such a help to you.

Best wishes

Lisa
Communications Team

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