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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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Such a poor service and quality of care. I am forever finding used gloves and equipment left out after weekly DN visits. No communication between DN, patient and family. DN have failed to visit without reason or explanation or even the decency to call. DNs have called me at work to ask for equipment I don't even have as I'm not a pharmacy.
Today my mother had a catheter changed, however it wasn't fitted probably and fell out and she spent the day sat in her own urine until I came home and called the twilight DN team who are even worse than the day team. It's so very sad that there just doesn't seem to be any pride, any care or respect.

Dear Carolyn

I am very sorry to hear of the poor service you and your mother have received from the district nursing teams.

I have arranged for Karen Rodwell, Matron for the service, to give you a call and discuss your concerns and make sure your mother's care is reviewed.

Kind regards

Helen Jones
Associate Director, Adult Community Services, Bexley Care


Firstly I would like to say that the lady that treated me were fantastic.
I visited the clinic on Monday to have the coil fitted for health reasons. Last time I used the service I only was there are few hours and since then it has now changed.

After trying to get a walk in appointment for 4weeks, I attended the clinic as it is half term. I arrived at about 1.45 and was number 57, waiting nearly two hours to see the nurse then to be told to come back at 6pm for an appointment. I actually didn’t see anyone until gone 6.30.

Then once done told to come back on dec 3rd for a check up or see GP. My GP told me that they won’t do the check up so I phoned market street to see if I could book an appointment they told me they don’t book appointments for check up. So I basically have to go through the whole walk in nightmare again to be seen for a 10 minutes.

I tried a sexual health clinic in Eltham that are open on a Saturday morning but they have now stopped fitting and checking coils. I feel that not offering a clinic on a Saturday morning that females can access if very unfair as lots of females work all week too.

Please could someone contact me with some help with my situation.

Dear Claire

We are pleased to hear that you were overall happy with the service you received, but sorry to hear that your waiting time has increased.

We are primarily a walk-in service and as such offer same day appointments, which however involves waiting time.

We have a limited number of appointments for IUCD insertions (not same day) but not for IUCD checks. There is due to be a change in process and IUCD check-ups will not be carried out in the future and self-checks will be advised. This is as a result of national guidance.

We will email you directly with a self-check leaflet and if you would like to have a discussion over the phone regarding a self-check we would be happy to undertake this, if you email your details by return when the leaflet is sent to you.

Thank you for your feedback and taking the time to post this.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

Please consider doing more nurse run clinics, or health visitor baby clinics in the mornings.
Afternoons are an issue for parents with more than one child who need to do schools runs ( or preschool run tend to finish at 12 m). The time most i
Of your clinics are usually clash with lunch and naps of older siblings making it very difficult.

Dear Tammy

Thank you for taking the time to contact us about the clinics.

We have recently opened a new venue in the morning at Holy Trinity Convent on Plaistow Lane in Bromley, which is open between 9:30 and 11:30 to add to the other three morning clinics; however we are always seeking to improve our service and value your feedback.

Is there a particular area of the borough that you feel that we need to improve our morning clinic provision?

If you wish to speak to a Health Visitor please call 020 8836 8621 (option 1 Bromley).

Best wishes

Loretta McGurry
Head of Health Visiting Bromley

I have just had Caryn Mortimer at Fairfield Centre perform nail surgery on my foot. My experience could not have been better. The waiting time was minimal, Caryn explained very plainly what I was to expect and how to look after myself. What I thought would be traumatic turned into an experience that was not too bad at all. thank you

Dear Doreen

Many thanks for you kind words, we really appreciate that you have taken time to feedback to us regarding your experience.

We will pass your comments to the Caryn and her team, who will be really pleased to be given this feedback.

We are pleased you had a good experience and wish you well for the future.

Best regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I'm pregnant and I have an appointment at home. Is it really need? What I need to do if I don't want that somebody come to my home?

Dear Dzeirana

Thank you for getting in touch with us, I have sent you a personal response by email.

All new mothers-to-be are offered a contact by our health visiting service. Its an opportunity for us to introduce the role of the health visitor, and talk to you about preparing to be a mother.

The health visitors offer advice about your health, and your baby's health including feeding your baby and the support we will be offering you after the baby is born.

If you would prefer not to have a home visit, we can talk to you on the phone if you wish.

The health visitor will visit you at home between 10 and 14 days after your baby is born. This visit follows on from the care your midwife will be giving you and is offered to all mothers and babies.

You can find more information about the health visiting service at

Kind regards

Helen Day Barnes
Service Manager

Please can you update your website with the children’s speech therapy drop in sessions from October 2018 onwards. The information on your site currently ended in September. I am looking to attend one of the sessions with my little boy in the near future. Many thanks.

Dear Vanessa

Thank you for getting in touch with us.

The Speech and Language Therapy drop in clinic dates are now live on our website.

Please accept our apologies for the delay in advertising these.

Kind regards

Stephen Whitmore
Director of Children and Young People's Services

I would just like to say that I brought my daughter in after she experienced a very serious episode. The therapist spent an hour with our daughter and then an hour with my partner and I. I can honestly say that it was two amazingly productive hours. Its been a real eyeopener for us and we can now organize ourselves so that hopefully this will not happen again. The therapist was very calm, non-judgmental and very intuitive. I cant praise her enough. Thank you so much.

Dear Jason

Many thanks for taking the time to share your positive experience of Bromley CAMHS - I am glad to hear that you found the session valuable and will ensure your feedback is shared with the clinician in question.

Best wishes

Dominic Leigh
Operational Manager

My daughter is 20. She has downs syndrome. I have asked if she can be assessed for autism for many years. I've been told NO. Apparently people with downs have certain ways like autistic children!
The support is not there and the lovely staff are just that.... lovely. But no help.
I've been told that even if my daughter is diagnosed with autism her behaviour will not change. Therefore my daughter has been treated by professionals as though she is just a person with downs that has behaviour problems. Basically naughty!
What does a mother need to do to get her daughter diagnosed?
I understand there is little funding but single parents still need a little help

Dear Louisa

Greenwich CLDT do assess people with Down's syndrome (and other adults with learning disabilities) for autism if they are referred to the team. A family member, GP or professional can do this, or the person can refer themselves. TLC do not offer this service.

Please refer your daughter to the Greenwich CLDT who will talk more about autism and what they can offer. You can phone them on 0208 921 4860 or email on

Kind regards

Lorraine Regan
Acting Service Director for Greenwich and Trustwide Learning Disabilities

I don't like to complain because I know how hard working and committed NHS staff are but I was upset, and I feel caused unnecessary stress, by my recent experience of getting my medication changed.

The bureaucracy was terrible. It took me seven phone calls, one letter and several emails from my support worker over a two week period. This caused me a lot of anxiety when I have anxiety issues. The fact that two staff said they would get back to me and then failed to do so was particularly disappointing.

Dear Alex

Thank you for your feedback on the service you received under our care. I was concerned to read about your experience and sorry that it left you feeling stressed.

We endeavour to provide the highest standard of care and where we fall short we seek to resolve the matter and to learn in order to improve service user experience now and in the future. Your comments are therefore valued and will contribute.

Please feel free to contact the Bromley Directorate office if you would like to discuss the matter further or just to give us more detail on tel: 020 8301 9455.


Adrian Dorney
Associate Director
Bromley Directorate

Hi, I would like to book my daughters helath review At 12 month.
I can’t get through to any of the numbers given to me.

Hope you could help me with that.

Dear Aivita

Thank you for contacting us and I am so sorry that there has been a delay in booking your daughters one year review.

I have spoken to you today and I understand that our central administration team have now contacted you and offered an appointment for the 16th October.

Kind regards

Geraldine Meadowcroft
Operational Lead

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