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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

459 Comments

Thank you so much for the rapid response team for coming out so quickly after my brother being discharged from kings. You have assessed his needs, ordered equipment , care and an inpatient bed. Thank you so much as you have cared and not said oh well you have been born disabled deal with it. I am so grateful for your help as he was discharged without planning for his needs and your help has prevented him being admitted to a and e.

I am so impressed with rapid response when they came out to my crisis! My brother was discharged from hospital yet still not able to cope at home.
The team came out assessed him, I have now got equipment being delivered, key safe being installed. Increase in care package and waiting for bed for rehabilitation.
Thank you so much as it has prevented my brother from having another hospital stay.
Your service has been excellent, as you have kept me informed of what's happening.
Your service has been excellent x

Dear Ashley.

Thank you very much for your kind comments regarding the service your brother received from the Rapid Response Team, the team strive to deliver the best quality health and social care to our patients.

We really do appreciate you taking the time to write your very positive feedback, I have passed your comments on to the team which has been gratefully received.

We wish your brother all the best in his continued recovery.

Kind Regards

Doug Reid
Deputy Service Manager
Pre and Post Acute Care ( Adult Community Services)

I referred my son to CAMHS via his GP and his school a year ago after he had been experiencing anxiety, depression and some episodes of self harm. It would appear that the 'assessment' process has lasted a year. He and I were seen sporadically and inconsistently over this time, filling out endless forms repeatedly. He was never seen on a consistent basis and the promise from the practitioner was always that she would need to go back to panel for a decision. My realisation now is that she was simply waiting it out until he was 16 and could be referred to Time to Talk. He has now been told he has to be on another waiting list, probably for about a year. Time to Talk have now said they are referring him back to CAMHS. I work in mental health services myself and this shambolic performance would not be acceptable. Shocking way to treat an adolescent with a mental health problem.

Dear Megan

Thank you for taking the time to make us aware of your experience of Greenwich CAMHS. We are very sorry to hear about your experience and that your son has not yet received the help that he needs. I will look into the circumstances of your son's contact with the service immediately and I will contact you to inform you of the outcome. I am hopeful that we can rectify the situation so that you son can receive the support and treatment that he needs.

kind regards

Beverley Mack
Associate Director, CAMHS

Thank you so much Bridget for all your help and support yesterday. My 5 year old was quite poorly and I was very concerned. You made us both relax and also supported us after our visit. Thank you once again.

Dear Carron

Thank you for your kind words about the service you received when visiting The Source with your child recently. I am glad we were able to reassure you about your child's condition.

The team at The Source were very pleased to receive such positive feedback.

Thanks once again.

Keith Soper
Service Director

My CPN has not turned up to several of my appointments. My cpn never rings back when he says he will. I got the appointment time wrong and was threatened with being discharged.

Dear Alex

Thanks for letting us know the difficulties you've been having. I will contact the team this morning and ask them to get in touch with you as a matter of urgency.

kind regards

Dr Derek Tracy
Associate Clinical Director

I've been waiting for someone to call me with an appointment for 2 weeks. I have chased the SPA team several times who have been emailing the paediatric team but I have not heard back!

Dear Nursev

Please accept our apologies for the delay, I understand the team has now been in contact with yourself and an appointment has been arranged.

Craig Hill
Business Support Officer
Highpoint House

Very unhappy with the district nursing service. I was due a visit for post operative dressing care. At 30 weeks pregnant, I am quite anxious in making sure that my health in my priority. However, despite calling at midday, having waited in since 8am, on the day of my allotted visit, and the staff chasing the nurses to visit me, they still failed to make an appearance, and at 5pm was told the nurses have all gone home! I was then told that I would have to wait for the twilight service, between 6-11pm, but they can't tell me a time as its a slot. I understand how the DN service works, as I have worked in the derive for another trust, and am extremely upset at how I have been treated.
I will be following this up with a complaint about this service, as it has caused a lot of stress at a time in my life when I shouldn't be worrying about anything other than my baby.

I wouldn't recommend this service at all, as it seems patients can easily slip through the cracks, leaving people vulnerable.

Dear Victoria

Thank you for taking the time to contact us, I am very sorry to learn of your experience.

It will be helpful to discuss your concerns further and I can be contacted on 020 8319 7154. I will ensure that your concerns are fully investigated and the outcome is fed back to you.

kind regards

Liz Penn
Head of Long Term Conditions

Absolutely disgusted, my daughter came along today with a gp referral stating she is very suicidal. She was told to go home and wait for a phone call which is poor enough but no phone call, she is now having another episode and there's nobody to help. I expect an explanation

Dear Vicki

I'm sorry to learn of your concerns about how your daughter was dealt with by our staff. I will arrange for a senior member of the team to contact you as soon as possible to discuss this.

kind regards

Dr Derek Tracy
Associate Clinical Director

I went to the clinic for test, I had to wait little bit, but I really liked the service, nurses and reception work! Thank you.

Thank you for your lovely comment Ausra - the service works very hard to try and make the waiting times as short as possible.

We are so pleased you liked the service, both reception and the nurses.

Best wishes

Fiona Dickson
Head of Service

Hi been trying to contact my psychiatrist for over 4 weeks left many messages been told I will get a call back not had a call back for someone that has bipolar that is not on medication I don't think this is fair to be left High and Dry with no help whatsoever there's only so many times I can ring I've now give up trying to get in contact with anyone because it really is pointless don't see why they have them phone numbers does no one actually gets back to you feeling fed up with the whole situation

Dear Paula

Thank you for letting us know your concerns about not being contacted.

I have liaised with the team doctor and manager this morning and you should be contacted today to discuss your concerns.

I hope that this will prove helpful to you.

Kind regards

Dr Derek Tracy
Associate Clinical Director

I was 'supported' by the home treatment team when I faced my third serious episode of depression. May I firstly thank Fiona for her excellent understanding ability to empathise with my dire situation and her care; unfortunately I only saw her twice and spoke to her on the phone twice. I am sorry to tell you how let down I feel by other 'health care professionals' who came into my home and did not have compassion or much understanding of my depression. I would welcome the opportunity to discuss my experiences with anyone who has the agency to improve this 'service' because I do not want anyone else to go through what I did when I needed help so much.

Dear Denise

Thank you for taking the time to contact us, and I'm very sorry to learn of your experience. I will contact you shortly outside of this online response to learn more about your experience and how we can learn from this and better assist you.

Kind regards

Dr Derek Tracy
Associate Clinical Director

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