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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

359 Comments

I'm reside in Bromley county.
I have a disabled son who is 20 years of age.
I just need to get some help regarding his behaviour.
Thanking you .

Dear Mr S

Please contact the psychology secretary, Ms Kate Skorniak on 020 8461 7100 (of the Bromley Learning Disabilities Team based at 4th Floor, Yeoman House, 63 Croydon Road, Penge, London SE20 7TS), to make an appointment for Mr Lorne Taylor, Challenging Behaviour Nurse Specialist, to visit you in the week commencing 18th August 2014.

Kind regards

Dr Sandra Baum
Head of Psychological Services for People with Learning Disabilities (LD) and Associate Clinical Director for LD

Really really good service the lady i had, called Caroline, has been amazing!!! Very happy with the outcome and some useful skills learnt aswell.

Dear Sarah

Many thanks for your positive feedback about Greenwich Time to Talk.

The fact that you have taken the time to post your feedback means a lot to all of us in Oxleas and I will pass on your comments to the team.

Kind regards

Dr Keith Miller
Trust Head of Psychology

I am about to lose my home after years {about 4} of telling Erith that I cant deal with things, and them rudely telling me that basically there is no help. Fell over had a ct scan...Guess what folks have early onset dementia!! Terminal disease, was showing all signs but lazy Erith just left me to struggle.

Dear Anita

I am sorry that you are unhappy with the service you feel you have received.

We would like the opportunity to meet with you to discuss your concerns.

Please could you call me on 01322 356100 or by email at Susan.Sturdy@oxleas.nhs.uk to arrange a suitable date and time?

Kind regards

Susan Sturdy
Team Manager - Bexley Short Term Intervention Team

I saw the nurse the other day and she was fantastic. She helped me clean my wound and I am very grateful.

I am currently in private psychotherapy. I have had depression for the past 2 years with problems that are seriously affecting my income etc. I am finding it difficult to keep the financial commitment for my therapy. Is there anyway to get psychotherapy on the NHS and what would be the way forward. My doctor has said to go through time to talk but I am not keen on cbt at the moment as I wish to continue with psychotherapy.

Thank you

Dear James

Psychotherapy is available for certain types of mental health conditions, if you are referred by your GP. If not, there are other services including WPF Therapy, who may be able to help you (www.wpf.org.uk/about-us.aspx)

There are other services you can access without the need to see your GP including Greenwich Time To Talk:

Telephone: 020 3260 1100
Web: www.oxleas.nhs.uk/services/service/greenwich-time-to-talk/

Best regards
Sophia Ploumaki
Associate Director - Adult Mental Health

It was provided your contact details by my go but every time I've tried calling I've either got a pleas call back or hung up on! I've worked in both mental health and physical health and I'm now in paediatrics, which is why I need some support! I'm not confident enough to give my details on an open page but I can see where I'm falling apart I know the techniques that help I know how to get others to apply them for their needs. I can see whee I should have my own graded program but I just can't get there on my own I can't see past my sticking point and am on automatic pilot Please sort out your services 1 evidence the need for funding for mental health 2) all community services (physical health dischargers are atrochises and nearly always now totally ignoring the rehab potencially of all clients leading them to a life of full time care which looses their independence and costs a ridiculous amount in care instead of short term rehab services

Dear Lola

We are so sorry for your experience. We have updated our phone system to ensure that people are signposted to an appropriate clinician for advice and further guidance.

We understand your concerns of offering your details to this open forum. If you could please email us on greenwichtimetotalk@oxleas.nhs.uk a member of staff will call you back to discuss your needs.

Best regards
Sophia Ploumaki
Associate Director - Adult Mental Health

I am 62 years old male, a chartered accountant that used to work in a government sensitive post with the National Audit Office. (the UK's Supreme Audit Institution).Since I was 28 I suffered from uni-depressions but in 2001 I was diagnosed as Bipolar. Regretfully, when I get a bit manic I tend to complain about the medical staff who are trying their best to help. Alienating my care staff like this does not get me much credits. I was admitted informally twice at the end of last year. When finally discharged from Green Parks House in mid December, I was starting to feel depressed. This continued until end of May bank holiday when I flipped (within a week) to hypomania. Rather than being hospitalised I was transferred to the Home Treatment Team. They have been outstanding!!!Tomorrow my care will be transferred back to Carlton Parade. Thank you, Oxleas.

Dear Dudley

Thank you for your message.

We're pleased to hear that the team has been such a help to you.

Best wishes

Lisa
Communications Team

Great service, you leave feeling refreshed and ready to tackle the world!

Dear Mohammed

Thank you for your feedback.

It's great to hear that the service has been such a help to you.

We wish you all the best for the future.

Lisa
Communications Team

Dear Sir/Madam

Within one year I had collapsed twice at my work because of the stress level. I was today controlled by my GP who recommend me to contact you urgently. Could you please contact me ASAP for the appointment?

Thanks.

Ozgur

Reply from Oxleas

Dear Ozgur

Thank you for your message.

Your comments have been passed on to the relevant team, who will be in touch with you shortly.

Lisa Stroulger
Communications Team

Hi I am looking for some councilling or therapy and my gp has recommended time to talk a few times, but when I ring for help I am told you cant help me because I havnt been discharged from oxleas for 5 years. could you confirm this please.

REPLY FROM OXLEAS NHS TRUST

Thank you for your feedback.

We are looking into this and will be in touch with you soon to clarify the situation.

Lisa Stroulger
Communications Team

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