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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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I wanted to commend Dr Caryn Mortimer, Oxleas and the NHS for my treatment. The dedication, professionalism and speed in which I was treated, has been nothing short of astounding.

Throughout the entire procedure Dr Mortimer, kept me at ease, kept me talking and kept me smiling.

I am very thankful and glad that I am now making a speedy recovery!

Dear Andrew

Thank you for taking the time to leave a comment in relation to the treatment you received.

Our teams value your feedback and I will ensure Caryn receives your email. She will be delighted to hear your procedure was positive in a number of ways.

We hope you make a full recovery in the near future.

Best wishes

Lisa Thompson
Associate Director, Greenwich Community Services

How would I go about accessing home treatment

Dear Ben

Thanks for your message.

Home Treatment is a short term offer to enable our patients to be looked after at home as opposed to being admitted to hospital when they are acutely unwell.

All our other mental health services in Bromley can refer patients into the team if this type of intensive support is needed.

If you are linked with a mental health professional in Oxleas, I am sure that they will be able to talk to you further about this.

If you are not already an Oxleas patient, your GP would be the best person to talk with about accessing the help you need.

I hope that helps, but will email you in case you need further advice.

Best wishes

Estelle Frost
Bromley Service Director

I am still waiting for pain relief injections in right hip for over a
Year now,have been given physio only.
They injected my left hip which isn’t as bad about a month ago
I was told it would be the right hip but they injected left as their paperwork stayed
I have since spoken to the relevant people and was told I needed to be reassessed and am still waiting .....!

Dear John

I am sorry you have not been given an appointment yet.

I have asked a member of the MSK team to contact you today and organise a time.

Kind regards

Helen Jones
Associate Director

Dear all,
My son is 18 m old. He's been referred for speech therapy. He has no words yet, no pointing gestures.
I have booked a session at the Storkway centre for myself.
I was wondering if my son can attend some sessions so he is with a professional to practise?

Dear Farzana

Thank you for contacting us via our website. We saw your son on 8th May at Brookhill Children's Centre, where, as you say, you were booked onto a workshop for parents at Storkway Childrens Centre on the 15th May.

This workshop will give you more information regarding the nature of your son's communication difficulties and will give you further strategies for you to try at home in order to help him. At the workshop we will discuss the next steps for you and your son. If you wish to access therapy sessions with your son, you may do so after the workshop. At the workshop we will explain what our therapy groups involve and try to give you an indication of how long you might have to wait for a place to become available in one of our groups.

I hope this answers your question. Please do not hesitate to get in touch on 020 8836 8621 if we can be of any further assistance.

We look forward to meeting you on the 15th May at Storkway.

Kind regards

Julia Longthorne
Principal Speech and Language Therapist

I was under Erith I had just over a year of psychotherapy my parents didn’t see an improvement so they took me privately turns out I have bpd and bipolar type 1 it shouldn’t of taken a private doctor to intervene to get answers my medication is under control yet no one since getting my 2nd opinion has helped or offered any after care support this place should be investigated and looked at as everyone in that waiting room is put on quitiapine and given the same diagnosis of bpd!!!!

Dear Leyla

I was sorry to hear of your experience when you attended Erith; as a trust we strive to offer the best service we can, we also look to learn from people when their experiences have not been as productive as we would have liked.

I would like to meet with you in order to hear further from you. If you are interested please do contact me (details below).

Kind regards

David Shaer
Service Manager

0208 319 7208

my son has just turned 24 months old, and i would like to know when and where is the 2 year check up for him. we live SE18, and I havent received any information about it.


This service is too valuable to be cut back. The service it provides to first time mums is invaluable. The clinics that are now provided are too busy and don’t offer the privacy required to have confidential conversations. Through no fault of the health visitors it feels that the drop in clinics are now a baby weighing service only.

Dear Lorraine

I'm sorry you haven't managed to talk to me this morning, but thank you for your e mail this is very helpful information.
We are looking at our clinic settings at the moment. I’ll make sure your comments are given to my lead Health Visitors so they can make changes to the room layout if this is possible, or rent additional space.

It’s not likely that we can relocate the clinic; our commissioners are most keen that we hold services in the six Children and Family centres in the borough. The Children’s Centres have been located in the most relatively deprived areas of the borough to support those local communities.

However you can attend any clinic you like and if you do drive, you might find the Orpington Village hall session easier. It’s on Mondays, 1.15 to 3.15 , parking in Walnuts or Tesco’s . Postcode is BR6 0NN.

I agree with you that the wording of the 10 to 12 month invitation needs revising, and we are doing this at the moment.

We would like everyone to make an appointment, but wanted the offer of a drop in consultation at a health advice session to be an alternative for families who like yourself have had a baby before and are confident that their child is progressing normally.

I'm glad that with your second baby it’s been going well so far. Your next formal check we offer would be at 24 to 30 months, we will send a letter nearer the time. At the moment we are asking you to call us to book an appointment for this, and we then send you the correct age appropriate questionnaire to complete, which we refer to at the check.

If you would like me to call you, please do send me your phone number.

Again, thank you for your very helpful feedback and comments.

Kind regards

Helen Day Barnes
Service Manager

About 8 years ago I was under here as I tried to take my own life because my partner walked out on me and other problems then my children was taken into care I was on strong doses of antidepressants and sleeping tablets barely managing to function and they sent a letter saying I was capable of having an assessment done on me by social services. Won’t ever use them again

Dear Susan

I was sorry to read of your experiences eight years ago; we are always trying to learn from the experiences of people who use our services, both current and historic, to improve what we provide.

If you would like to meet with me to discuss what happened I would happily arrange this, please contact me by the email address below or telephone.

Kind regards

David Shaer
Service Manager

Tel: 0208 319 7208

Communications the centre of any therapeutic relationship. An experience with Oxleas this morning 28th April 2018 shows a worrying culture around communication thats seeping into NHS commissioned services.

When a professional is asked what the visiting times for a ward are, they can either tell you, or, say they don't know, let me go check. That's OK, no one can be expected to know every detail of every policy in their work place, and most humans cannot always recall facts. This is what it means to be human.

It becomes a very different matter, when information about ward visiting times, is refused until your name and a patient name are disclosed. What if you are calling on behalf of someone else? Visiting times are public domain information. Its not privileged information.

Patients staff and public should have open access to public domain information regarding hospital visiting times. One expects staff to have no inhibitions about sharing such obviously public information. When staff have hang ups about such simple information its cause for concern.

A fortnight ago I found an elderly man wandering in the street who had no recall of where he was, or, where he lived. It was cold he was wearing pajamas and had no shoes. I took him to A&E in my car, provided the reception with my name and contact details, and the name he gave me on a slip of paper. This was for me to recieve reassurance regarding him getting home safely (either from the hospital or his carer/relative). No one provided such. The current culture seems to avail no one the human capacity for such a humane socially cohesive communication. Communication in NHS funded services should be a tool for humanising, not privileging perceived status.

Public domain information should not be used as a bargaining chip. The interaction this morning with Oxleas raises worrying questions regarding how value is accorded to information and communication in the culture of Oxleas therapeutic relationships.

Dear Paul

Thank you for your comments and we are sorry to hear about your experience.

We are unable to provide any updates relating to a patient's care except to their nearest relatives.

We understand that this may be difficult but we need to adhere to data protection laws and protect patient confidentiality.

We are sorry that no one gave you the information relating to visiting times for our wards. We have raised this issue with Joanne George, Oxleas House Matron, who will raise it with her nursing team and clarify the position.

Thank you very much for taking the time to write to us.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I’ve been waiting for silver cloud for months and still nothing.

They mean well but don’t have the facilities or man power it seems to actually help.

Wish the NHS better funded mental health services like this.

Dear Alice

I am sorry that you have been waiting for input from the Greenwich Time To Talk team for so long.

We have had an increase in our waiting times due to high demand on the service. This wait is currently about 60 days for Silvercloud. So I am sure you will be offered an appointment soon.

Best wishes

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk

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