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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Please note, the website comments section is not a crisis service, and is not monitored out-of-hours.

Comments are moderated and it may take more than 48 hours for a response to be posted. If you need help in a crisis, please visit

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


I was contacted the day after my request to be self-referred. I received a timely telephone assessment with Leanne shortly after, in early April. She came across as professional, thoughtful, kind, and very friendly over the phone. I felt contained throughout the conversation, and understood. Whilst brief in duration, the assessment was thorough, incorporated outcome measures, and I felt able to speak in depth and open up. My preferences of therapeutic option and times to meet for therapy were respected, and I was treated with dignity and respect over the phone. Really lovely experience. Compliments to the service so far!

Dear Sam

Thank you very much for your taking time to offer us feedback regarding your experience of first contact with our service.

At Greenwich Time to Talk we strive to constantly improve our services - your feedback is invaluable to us in that process.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I was suffering ingrown toenail for more than a year. Had an appointment and surgery done by Caryn and her Nail Surgery Team in Fairfield centre. She was very professional and Caryn did a splendid job. Now I can walk with ease.
I might consider doing the surgery for my other toe just to prevent having the same issue. If I would do that - I hope Caryn would be the person who would do the surgery due to her great skills.

Dear Krists

Many thanks for your website comments regarding your recent nail surgery treatment under the care of Caryn and team.

We are delighted to hear all went well and you found this such a positive experience. I have passed on your comments onto the whole team who are equally happy for you.

Many thanks once again for taking the time to relate your gratitude and I have no doubt will reassure many others with the same original toenail problems to seek advice and treatment for the service.

With kind regards

Andrew Macfarlane
Consultant Podiatrist

Last visit Feb 20.
Diagnosis, dementia/ altzeimers. We were informed that we would receive a letter from the consultant we saw. And that our GP. Would be advised of prescribed treatment. And details of a monthly visit to your clinic. Since then no word! Can you please advise?
The clinic personnel were friendly, reassuring and welcoming.

Dear Elizabeth

Thank you for taking time to write to us.

We take patient and family input very seriously as we constantly aim to improve our services. We are sorry for the delay you have experienced in receiving a clinic letter.

Elaine Newman, Manager of the Memory Service in Greenwich (020 8836 8670), will be in touch with you to discuss this issue further.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I can see here that someone has had the same problem as me with your text messaging service - I had a morning appointment on Tuesday for a 2 year development check however I received a text message stating the appointment was at 1, so when I arrived at Storkway I was disappointed to be told that the health visiting team leave at 12.30 and the problem with your texts has happened a lot! Because of this my son missed a day of nursery (which we pay a lot of money for) and it completely messed up my 11 month olds routine.
I went onto the weighing clinic at Eltham Medical Practice to speak to someone about it and the health visiting team there arranged for me to go to Kidbrooke for the check. Although they were very helpful the whole process from storkway to the end of the check took over 3 hours all because of the mistake of the text message. This isn’t acceptable, please fix or change the service you use to one that actually works!!

I also noted to the health visiting team that nowhere on the letter received does it state that the development checks are not compulsory. If I had known I perhaps wouldn’t have put myself out and ruined mine and my children’s day!

Dear Jodie

I'm sorry the text messaging service has given you an incorrect time to attend your appointment, and that you spent some time to eventually have the check at the Kidbrooke clinic.

We have now suspended the text messaging service while the developer makes the amendments to the system.

Development assessments are an important time to check that your child is developing and is, at two, getting ready to be at nursery and later on to school. We hope that the check proves useful to you as a parent, and if your child does have any problems this is a good time to raise these and if necessary referrals to other specialist services are made.

We hope that all parents will wish their child to have a development check; though it isn't compulsory, we hope the benefits make it a valuable opportunity.

Kind regards

Helen Day Barnes
Service Manager

Yet again another phone appointment booked and completely overlooked!
daughter diagnosed in august last year 2017 - seen the nurse Christine once in Dec 2017 was told would get apt in April to see the doctor word yet, phoned several times for advice and help and to try and get apt book and have had telephone appointments booked to even discuss anything which never happen, even though I am glued to my phone awaiting the call.
I phoned again today to complain, and have been told that there has been no appointment booked as of yet, and that the request for the appointment to see the Doctor didn't even happen until Feb 2018. Not impressed with service so far and will be making contact with PALS :-(

Dear Emma

We are sorry that you have not received an appointment for your daughter.

The service manager will call you later today and will review why this delay has happened.

Kind regards

Maria Tanner
Associate Director for Specialist Children Services

I went to Storkway for a 2 year development check. When I got there I was told that the health visitors leave at 12:30pm. I received 3 text messages telling me my appointment was at 1. I had to take time off work for it. We called the clinic but got nowhere. Disappointing

Dear Tracy

I am sorry to hear that you had this disappointing experience when you attended an appointment with the health visiting team.

This seems to have happened due to an error with the text messaging reminder service that Oxleas uses. It may have truncated your messages, so that the text that you received said you had an appointment for 1, but the original full message would have given your appointment time as 11.30 or 12.00.

Thank you for making us aware of this issue, which I will address with our IT team to be sure it does not occur again.

We tried to contact you directly to arrange another appointment for your child's 2 year developmental review, but were unsuccessful with the email address that you supplied.

Could you please contact Nyree Traynor on 020 8836 8621 and she will be delighted to help.

Kind regards

Ellen Shelley
Head of Public Health Nursing 0-4 years

I am making this enquiry on behalf of someone who is taking multiple medication for severe depression.

Is it advisable to stop taking the medication before starting the rtms treatment? (I understand that the withdrawal symptoms are likely to be severe)

No, there is no need to stop the medication.

rTMS can be combined with medication and in fact most patients having rTMS also take tablets during the treatment.

Given that they suffer with severe symptoms of depression, their psychiatrist may still want to continue making adjustments to their medication in order to improve their chances of recovery while receiving rTMS.

Kind regards

Dr Rafael Euba
rTMS and ECT Consultant

I would like to say to this great team thank you for all support, patience and hard work with great consideration not just with patients but for all support to parents and carers.
Polite receptionist I will never forget your great customer service and good performance.
Thank you Greenwich council too.


My daughter will be two in a week and I was wondering if there will be a two-year-old check up? I couldn't find information here but the general NHS website suggests there should be check ups at 1 and 2. We didn't get a check at 1 (seems like we just missed out on this) so it would be nice to have one now. Thanks for the info in advance.

I have just been put on the waiting list for cbt however I just wanted to say the my phone assessor was so lovely and made me feel so at ease. One of my biggest anxieties is talking to people on the phone but I didn’t feel any of my usual nerves on the phone with leighanne so thank you so much.

Dear Ellie

Many thanks for your positive comments regarding your assessment with us. I'll ensure this feedback is given to the therapist. We are really pleased that you firstly took the step to approach our service for treatment, and that this was a rewarding and positive experience for you.

I'm pleased that you are due to see a therapist for CBT, and do feel free to contact us again if you have any queries about your upcoming treatment.

Thanks again for your comments.

Best wishes

Chris Spicer
Senior CBT Therapist

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