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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

Please note, the website comments section is not a crisis service, and is not monitored out-of-hours.

Comments are moderated and it may take more than 48 hours for a response to be posted. If you need help in a crisis, please visit http://oxleas.nhs.uk/advice-and-guidance/how-to-get-help/

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

783 Comments

Hi.

After trying to contact you on the number at the link you’ve provided on a previous post https://startwelltrust.org/, I’ve failed to successfully get through to anyone. The automated system of options lead to queue after queue and then a dead end where someone picked up the phone and immediately hung up on me. I really need to speak to a health visitor desperately and would appreciate it if someone could help me get in touch with one as me calling you on the number provided is not working. Very frustrating.

Many thanks.

Dear Ruby

I am sorry to hear you have had difficulties getting through to the Health Visiting Service in Greenwich. As of the 1 April 2021, Oxleas no longer provide this service. I would suggest you contact Bromley Healthcare directly for support. The link below provides different ways for you to contact the service and children's centres in general. I hope this helps.

https://www.bromleyhealthcare.org.uk/explore-our-services/greenwich-0-to-4/

Lisa Thompson
Director of Children & Young People's Services

Goodmorning , am concerned about my son his 18 month and I thinks his behind with his language and speech.

Dear Mukuka

I am sorry to hear your concerns. If you have a Greenwich GP, we will happily accept a referral into the Greenwich Speech and Language therapy service. In order to access the service, please email your details and concerns to oxl-tr.askinttherapiesadvice@nhs.net.

Kind regards

Victoria Soper
Service Manager Specialist Children's Services

Hello, my son was referred to speech and language therapy in February 2021 but I am yet to hear anything from anyone. How long should we expect to wait for an appointment or consultation? He is nearly 3 with very delayed speech and I am very concerned. Many thanks.

Dear Charlotte

I am sorry that you haven't heard from the Speech and Language Service since your son was referred to the service. I understand that you have now been contacted by the administration team to discuss this with you. I hope this has resolved your concerns.

Kind regards

Victoria Soper
Service Manager Specialist Children's Services

I've been trying to work out what has happened to health visiting in Greenwich. I had understood the service was being transferred (outsourced?) to StartWell Trust as of April but, having just contacted them, it appears that they are no longer responsible for health visiting.

I haven't heard anything about a 1- year development review and would like to arrange this. I think that all babies should be offered an appointment, particularly during these COVID-affected times.

Dear Rebecca

Startwell Trust have transferred the Health Visiting Service to Bromley Healthcare as of the 7th June 2021. Please see the link below which will provide you with contact information for the service.

https://startwelltrust.org/

Lisa Thompson
Director of Children & Young People's Services

Worst mental health service ever, got my meds and basically never heard from them again, honestly avoid this if you can, they do not give a crap about your mental wellbeing, so disorganised, never answer phone calls and seem to have no concept about how to deal with people.

Dear Ria

Thank you for your message and we are sorry to hear about your experience in accessing the service.

Anna Dube (anna.dube@nhs.net / 020 8301 8960) Clinical Improvement Practitioner will be happy to discuss your concerns and understand what can be done to improve your experience in accessing and using the service in the future. Anna will be in contact with you to arrange a mutually convenient time.

Thank you again for taking the time to offer us your experience.

Sophia Ploumaki
Associate Director Greenwich Mental Health Services

Hello. I move from Portugal to UK on 12 th July with my tuberculosis medications worth a month only and my reports. Can you refer me a medication centre to continue medication or where should i contact to get the tb medications?

Hi Nishan,

Thank you for getting in touch with us. Our TB Service based at Queen Elizabeth Hospital, Woolwich, will be in contact with you shortly to arrange an appointment to support you with your concerns.

Kind regards

Rachel Matheson
Associate Director for Adult Community Services

Hello
I am going through A very depressive period right now as life has become a pain. I am going through some really rough patch and I hope I can find some advice here please.
I live in the Greenwich borough and need a professional to speak to.
Regards
Roland

Dear Roland

Really sorry to hear that things are tough for you at the moment. In the first instance you can consider trying one of these:

Mental Health Crisis Line: 0800 330 8590 (24 hour service)

The crisis line is a 24hr telephone service for residents of Bexley, Bromley and Greenwich who may be experiencing a mental health crisis. The crisis line provides an opportunity to talk to a mental health professional about your mental health crisis. The service also provides advice and information for carers, family and friends who may know someone experiencing a mental health crisis.

When the crisis line is busy, we ask you to leave a voicemail with your name and contact number so we can call you back.

Please contact your General Practitioner (GP) who may be able to help you with your physical or mental health problems. If necessary, your GP will refer you to community health or mental health services.

You can also contact NHS 111 if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week.

In an emergency you should contact emergency services by calling 999 or go to the Accident and Emergency (A&E) department of your local hospital.

Wishing you well

Peter Ley
Service Manager
Greenwich Working Age and Older Age Mental Health

I’m so upset CAMHS are discharging my Son after seeing him once “hence he had a good day when they saw him” was suppose to have a meeting last week but my son was self isolating as requested by the school, have heard nothing about another meeting or that it could have been done on Zoom! I’ve left 5 messages in the last week & heard nothing back, everyone working from home, ironically in my sons report it says I need to to speak to mind to help me build up resilience, I was fine until I have repeatedly had to chase CAMHS to no avail, this is now causing my family added undue stress I thought they were suppose to be a support my sons anxiety is now worse than ever. I hope by reaching out in such a public way someone may be able to help & advice, as I’ve been promised help in the past which never comes to fruition. PS it’s heart breaking to hear so many other families also in my position, surely we are suppose to be helping and supporting the next generation with mental health, not adding to the situation that we have today. Let’s hope we don’t have a failed next generation for Special Needs Children & Children especially with “Hidden Disabilities”.

Dear Theresa

We are sorry to hear your concerns about your son's discharge. I understand that CAMHS have been trying to contact you to talk this through, they will continue to try and contact you.

Regards

Sheena Gohal
Associate Director, CAMHS

I have had the assessment and been told I have been diagnosed with ADHD and awaiting confirmation but I have not heard anything else and it's been a month already. I am trying to call someone to find out what is happening and if I can take any medication to help

Dear Sirs,
I was referred to Bromley ADAPT from the Perinatal Team as I would like to consider rTMS. I've not had much luck with SSRIs due to the side effects. Can you please advise when I can be seen?
Thank you very much
Abi

Dear Abi

We have passed on your question to the ADAPT service and a staff member will contact you shortly to advise you.

Kind regards

Adrian Dorney
Associate Director
Bromley Directorate

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