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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

278 Comments

Three months later and I've just walked in for the fourth time to find there is no coil fitting. My doctor keeps referring me to you. What do you suggest I do?

Thank you for your feedback, we will ask the service to contact you directly via email to discuss further.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Podiatry team were great, very helpful and made me feel at ease during my procedure as I was very nervous (not good with needles), the procedure was quick and pain free and I'm so
Glad I've had it done as I can now walk without being in pain! Caryn was extremely helpful from the first assesssment to the dressing change, very helpful and friendly. Great service, thank you!

Dear Chloe

Thank you for taking the time to give us feedback about your experience of the Greenwich Specialist Foot Service.

We are really glad to hear that the procedure went smoothly and that you're already feeling the benefit.

Best wishes

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Hello,

I had a few visits from the health visitor when my daughter was a few months but have not had any contact since, she is now ten months and I would just like a number to contact for the sidcup health visiting team. Just as I have a few questions and would like to arrange an appointment.

Thanks,
Lilly

Dear Lilly

I am glad to have helped you access your Health Visitor along with the Health Visiting team's contact details and our Oxleas Health Visiting - Bexley web page below:

http://oxleas.nhs.uk/services/service/health-visiting-team-bexley/

I understand that your Health Visitor has contacted you this morning and an appointment has been arranged.

If you have any further concerns please don't hesitate to contact me.

Kind regards

Caroline Latham-Parker
Acting Head for Children's Public Health Service, 0-19 - Bexley

caroline.latham-parker@nhs.net
020 3871 3499

Trying to reach you guys by phone is a nightmare. You're virtually unlisted, then no one picks up, if you can locate an email no one answers that either. All I need to do is check an appointment time. (CAMHs @ Acorns) It's very difficult and frustrating. It is not a user friendly patint orientated experience.

Dear Jenny

We are really sorry that you have had difficulties locating contact details for Acorns in order to check an appointment time. Someone will be contacting you by phone today to provide the information you need.

We will also be looking at improving the information on the Oxleas website so that the contact details are clearer. The Bexley SPA (Single Point of Access) - telephone number 020 3004 0092, have phones that are answered from 8am to 5pm Monday to Friday, so we will look at why your call was not answered.

Thank you for your comments that we will use to improve our service.

Kind regards

Ann Lane
Bexley Therapy Lead

Hi I'm haven trouble contacted a Heath visitor. All number I have are no longer in use. So how am I meant to speak to someone ?

Dear Danielle

It was good to speak with you and happy to have helped you access your Health Visiting team contact details and our Oxleas Health Visiting (Bexley) web page - http://oxleas.nhs.uk/services/service/health-visiting-team-bexley/

Thank you for the positive comments on the support received previously from Health Visitor Tescha Daley, I understand that Tescha has already contacted you this afternoon to offer support as requested.

If you have any further concerns please don't hesitate to contact me.

Kind regards

Caroline Latham-Parker
Acting Head for Children's Public Health Service, 0-19 - Bexley

Was seen yesterday evening by dr Jane, what a great doctor so caring non judgmental, friendly, she also took the time to listen,
Thank you so much :)

Dear Toni

Thank you so much for this very kind comment. It is always fantastic to get some positive feedback to help you know that you are doing a good job.

kind regards

Dr Jane Dickson
Consultant in Sexual and Reproductive Healthcare

My baby is now over 13 months old and we've not been told anything about the one year review being cut?? Certainly haven't received an email or letter. Why is this? And where can I get my baby checked over and measured??

I just want to say these people are amazing. I was worried when I went there in turn wasted time not trusting them, but when I did learn to trust them they are actually amazing, the best service in the borough. So kind,patient and very professional, I'm going to be very sad when I leave and find it hard to be without them.

Thank u soo much,

Laura

Dear Laura

Thanks so much for your kind words. It's so pleasing to hear that you had a great response from our service; we always aim to provide this, and it's great to know that was the case for you.

I will make sure this is passed on to the team.

Best wishes

Dr Derek Tracy
Associate Clinical Director

Could you publish online the new pathways for continence help/how you can access the continence clinic? Now the Kidbrook service has stopped. thank you.

I used Time to Talk for the first time in 2011 and I was really impressed with my CBT therapist, she was a good listener, kind, compassionate and helped me a lot, since then I tried I have used Time to Talk for counselling and I am sorry to say I was unimpressed, I found the counsellors judgemental and not good at listening. I tried again in Nov 2016 but I felt like the lady was scolding me. She then referred me to other services (I did'nt mind being referred elsewhere if she felt I needed longer term counselling) but why are they so judgemental, please sort this out, vulnerable people shouldn't have to feel judged when they just want some counselling.

(Comment has been edited).

Dear Rebecca

I am very sorry to hear that you have had this experience in your recent contact with GTTT. All of our staff are fully trained and supervised and should behave in a professional manner at all times.

If this has not been your experience then I am concerned about this and would like to investigate further.

Please can you contact the service directly about this (the service email address is oxl-tr.greenwichtimetotalk@nhs.net) so that it can be looked into by the counselling team manager.

I am glad that you also had a positive experience with the service in 2011.

Best wishes

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk'

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