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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.



Are walk in services only the times listed on this site? I'm having a hard time getting the time off work and I'm over 25.

Many thanks,

Dear Alexei

The Bexley Sexual Health website lists all the local walk in services in Bexley.

You can also order a free home testing kit for the following sexually transmitted infections: HIV, Chlamydia, Gonorrhoea, Syphilis, and Hepatitis B & C.

The link to the website is

Please visit the GSH! website: for opening times for the walk-in service at Market Street, Woolwich.

The walk-in clinics are very busy at Market Street so use the twitter feed @gshmarketstreet to get live updates on the current availability of the service.

Many thanks

Lisa Thompson
Associate Director
Adult Community Services - Greenwich


I wanted find out about the possibility of receiving treatment with ECT urgently for treatment resistant depression and suicidal ideation if I am able to pay. Currently under care of Merton home treatment team.

Thanks you.


Dear Leon

Thank you for leaving a message, and I'm sorry to hear how severe your depression has been.

All NHS organisations, including South West London & St George's (which covers your team in Merton), do have access to this if it is required and it is felt that the potential benefits out-weigh the risks.

I would strongly urge you to request a medical appointment within your Home Treatment Team to discuss this, and other options that might be available. I hope that things improve for you:

I think that it is positive that you can at least name some of these difficulties, and I would encourage you to continue that with your team.

Kind regards

Dr Derek Tracy
Clinical Director

I moved to Biggin hill because it was offered to me and I really had no choice I moved to the cmht at penge and say they will not come out to see me if I am unable to attend the centre as I live far away and basically despite having a type of agrophobia and other severe mental health problems no one wants to help iPhone every few days since 11 Feb often five times a day and never get through occasionally someone answers takes a message and one gets back to me the communication is terrible and makes my illness worse and me feel like I should not live

Hi my daughter see her cahms worker in January he ask me to do asd and adhd questionaire which I did and hand them in when ask it’s been 3 months and still not heard nothing what am I ment to do

Dear Charlotte

Thank you for your comment, we have been trying to contact you this morning to provide an update with regards to your query.

Please ring reception at a convenient time on 020 8315 4430 and they will be able to direct your call.

Best wishes

Dominic Leigh
Operational Manager

The Green Parks receptionist was tremendously rude just now, although I answered her questions she seems determined to make the conversation as challenging as possible and finally just shared the simple piece of information I asked for.
What a dreadful experience that was. Good luck to anyone calling there today, 26/03/2019 at 11:20am.

Dear Charles

I am so sorry to hear about your experience with our staff at Green Parks House.

I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director

Having dealt with mental health for over 20 years I was shocked at the chaos of norman ward,staff didn't seem to know what they were doing,treating patients rudely ans disrespectfully.They lost my daughters driving licence and bank card twice,we had an arrainged apt for 11am after speaking to three different staff members we were finally seen an hour and a half later to be told by the doctor we didn't know you were here.No one was helpful and I hope never to visit this place again,oxleas should be ashamed people needing help are treated like silly children,total disgrace

Dear Penny

I am so sorry to hear about your experience with Norman Ward. I have asked the Modern Matron at Green Parks House to contact you about the issues raised.

Many thanks for writing to us.

Kind regards

Dr Abimbola Fadipe
Clinical Director


I am looking for anxiety, PTSD therapy and I wondered if this unit is referral only.
I live very close to the unit and hence the question if you provide private one to one

Best regards


Dear Piyumi

We do not offer private one to one counselling at the Day Treatment Team I'm afraid.

I would suggest discussing treatment options with your GP, who can refer you to Oxleas Primary Care Plus team or Greenwich Time to Talk.

Kind regards

Rachel Matheson
Service Manager for Mental Health
Greenwich Directorate

I had CBT sessions with alexandra, she really helped me over come my anxiety and how to deal with my anxiety every day and how to control my own thoughts, I felt very comfortable in each session and I would like to thank her for all her hard work and how she made each session worth while, I don’t take any medication and I wanted to control my own thoughts and she helped me so much I couldn’t thank her enough for all her hard work, I felt she really listened to me and each time I saw her she remembered everything and all the detail I told her, I went on a waiting list to be seen however the wait wasn’t long at all


Thank you very much for replying to questions regarding rTMS. I am considering undergoing the treatment from one of the private providers in London. Can you please tell whether the treatment is appreciably different depending on who is doing it? It seems in some cases psychiatrists initially determine coil placement, etc, where in others a technician does it. Additionally, it seems that the equipment manufacturer and coils vary as well. Also, do you feel a tapering off of treatment is beneficial or not? Thank you so much for your help. I have had a difficult time finding these answers when searching the web and when speaking to my psychiatrist.

Kind regards

Dear Nancy

Before the treatment starts, there is a need to decide what type of protocol should be used depending on the clinical presentation and a technician would not be be able to make this decision.

There is no evidence that any particular type of coil is superior to the others clinically.

Finally, tapering down may be good for those who feel apprehensive about terminating the treatment.

I hope this helps.

Kind regards

Dr Rafael Euba

Further to my comments of 28th February I was contacted by Connie Greig on 13th March. Even though this phone call did not transpire, sadly, in an extra call for my elderly father, it did however result in a reassessment of my mothers needs. This was done very quickly, by early the next morning in fact and with a follow up call on the 15th March.
I was reassured that the district nurses are only a phone call call away should my brother feel he needs them.
Thank you for your help.

Dear Susan

Thank you for taking the time to write a reply. We are pleased that you feel reassured and the nurses are happy to support in future if you have any further concerns.

Wishing you and your family all the best.

Angie Miller
Service Manager for Adult Community Services (Greenwich)

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