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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

483 Comments

My son will be 1 in two weeks we should have received an email/letter explaining the new process for the 1 year health review. We haven't had this & having read the above comments this seems to be a common issue & very unfortunate.
Please could I have informations about the 10-12 month review?
Best Regards

Dear Anna

I thank you for your query.

I have been in touch with you by e-mail, and the Central Administration team have called you.

I understand the mobile connection for your mobile phone was poor, so we will send you an appointment through the post.

Kind regards

Helen Day Barnes
Service Manager

i needed to visit someone at shepherdleas ward and spent half an hour trying to find visiting times i cant find them so i will have to telephone why dont you show them clearly online and save your staff from having to answer queries like mine i am sure they have other things they could be doing with their time

Dear Derek

Thank you for raising this issue. We would like to make the improvements you suggest. The manager of Shepherdleas ward, Angela Williams, will be in touch to discuss your concerns and ideas for improving communication.

Kind regards

Rachel Matheson
Service Manager for Mental Health, Greenwich

I would like to inform that my wife was treated by Dr Olubunmi Adebowale and had a great improvement in her psychological condition. My wife had a before birth crisis and was feeling anxious and unwell. However, Dr Adebowale was able to understand her problems and came up with the best treatment for her. Dr Adebowale was able to understand my wife not only as a professional, but as a person, and tremendously help her. She was able to talk through all the problems and show her that her anxiety can be her own will.

There is an old African saying "If there is no enemy within, there is nothing to fear". Dr Adebowale was able to help my wife as a friend and as a doctor to show her that there is no problem. With the help of Dr Adebowale and Oxleas team my wife feels better now, and I hope she will be discharged soon.
Dr Olubunmi Adebowale, thank you very much for your patient sessions, all the explanations and advice given to us.

Sincerely,
Andrii

Dear Andrii

Thank you very much for taking time to write about your experience of utilising the HTT service. Patient and carers' feedback is essential to us in improving our clinical care.

We will pass your comments on to Dr Adebowale. Thank you again for your feedback.

Best wishes

Sophia Ploumaki
Associate Director
Greenwich Mental Health Services

The whole system needs changing to a self referral and g.p system . Instead of pcp system referral ( The pcp work 9-5 and are horrendous to contact ) . The crisis team is open 24/7 however i am getting mixed messages 1 member of your team says their is always a nd e to present to where i will be assessed . While your second colleague says " you will just have to wait for a referral nothing more you can do than just wait " . So i cannot self present to a nd e ? very confused and not straight forward to operate .

Dear Andrew

Thank you for your message regarding the Home Treatment Team in Greenwich.

The team manager Noorani Bocus will contact you today to clarify the referrals route to the service.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

My son also is on milbrook ward I feel he does not get the correct therapy as he only sees a the consultant once per week An there is no therapy given to help with any of the unrealistic thoughts or voices that he hears due to his phycosis issues An is only always put on medication An never learns realistic ways of thinking so he ends up back in section when things go wrong where as if he had correct therapy then he would have a better chance of a much better life instead of trying to harm or kill himself when things go to breaking point

Dear Ashley

Thank you for taking the time to contact us and I'm sorry to hear your concerns.

Our focus should always be individualised and have a strong emphasis on psychologically minded approaches and seeing people in their wider environment and what matters to them.

While medication can be important for many people, it should never be the sole intervention.

I agree that we need to have long-term perspectives to try minimise the risks of coming back into hospital.

I will speak with the ward and ask them to contact you to discuss your concerns further and to think with you about how we can provide the best possible care for your son.

Kind regards

Dr Derek Tracy
Clinical Director

My son is on the waiting list for an appointment for ADHD assessment and we have been told the waiting list is eighteen months.
Is this true? He is in a very serious condition.

Last visit today from the Woolwich team district nurses ...because I am healed !!!
What amazing women ...who have healed my leg with patience kindness and knowledge
Thank You so much ...
Always smiling always patient , involving me in the healing procedure
I am so grateful for all the nurses care.
I was so scared I would never heal...and here I am with the no fuss efficient
district nurse hands on care...
Thank You ...Awesome District Nurses ( Woolwich district)

Dear Lorraine

Thank you for your kind comments regarding the Woolwich District Nursing Team.

We are grateful for you taking the time to provide us with this very kind feedback and we do appreciate you sharing your experience with us.

We have passed your thanks to the relevant members of staff.

We wish you well for the future and pleased you have had a positive outcome.

kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

I self referred to GTTT and was very anxious at the initial assessment. I was booked in for CBT pretty quickly and this was arranged at a location that was easy for me to get to,
I cannot recommend GTTT enough!!! The service I received was superb. My therapist was Folake. I found my sessions so useful and they really helped me get mentally stronger. Through CBT I was also referred to the Employment Team where I met Christine who has been supporting me with work place issues and stress.
After completing my CBT, I have also been put forward for Mindfulness course for Relapse Prevention which I am looking forward to.
Julia and Miriam in the Employment Team have been so helpful whilst my adviser was away and I had work 'issues'. I am so happy that I plucked the courage and contacted Greenwich Time to Talk. Thank you Folake, Christine, Miriam and Christine.

Dear Blanca

Thank you for your kind comments. We are always very grateful to receive feedback on how patients have experienced our services. We have passed your thanks to the relevant members of staff.

Kind regards

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

Hiya,
My son is still waiting for SALT after being referred a few months ago, he has recently be referred to a paediatrician (who is likely to reject the referral) and an educational psychologist (who is likely to do the same or accepts it and is not qualified to diagnose autism) and I was wondering how to self refer my son for an assessment? My HV can see why I'm concerned and it frustrates us both thinking he will have to wait years before getting a diagnosis to get more help and that could not happen until he receives SALT which could also take up to 2 more years. The symptoms he shows are clear and has speech regression as well as being non verbal currently. Could a self referral be a possibility please?
Thanks

Dear Katie

We are sorry that you have not heard when your son will be seen by the Bexley Speech and Language team.

The manager of the team contacted you yesterday about your son’s referral and was able to assure you that he will be seen in September.

At the assessment the therapists will carry out an initial assessment of your son's speech and language and his social interaction. A care plan will be made with you, to help your son develop his communication skills.

If the concerns about social communication and interaction skills need a referral to a Paediatrician, at this time or later, a referral will be made with you, and the information from the communication assessment will be available for the doctor to support his assessment.

We will contact your Health Visitor to let her know that your son will be seen in September

Kind regards

Lindsay Malekzai
Lead Speech and Language Therapist
Bexley Children's Speech and Language Therapy

Some very negligent, carless, irresponsible and difficult staff at the hospital, especially on Norman Ward. My sister had countless bruises all over her body and when we tried to take photos, the staff told us we were not permitted to film or take photos on the ward. All the patients on the ward are being failed by the hospital and staff who don't seem to care about wanting to help the patients get better. A serious of lack of communication between the staff and us (the patient's family). They don't seem willing to cooperate with us and give us information regarding my sister including her condition, treatment (or lack of treatment, should I say), ect. I'm absolutely appalled & shocked by how a mental health hospital can be so uncompassionate, neglectful, disorganised and chaotic.

Dear Ryan

I have tried to contact you yesterday morning (10 Aug) but you were not available. I have sent you an email and will try and call you again today.

Kind regards

Lawrence Yong
Modern Matron
Green Parks House
01689 880008

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