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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

613 Comments

I phoned last week and was told stacy would ring me back are you sure you call yourselves rapid response !!!

Today I visited the clinic and was really pleased with the service. I arrived at 0745 for the Thursday 8am clinic and there were only 3 women in the queue. As I was there for long term contraception I was asked to wait until 9am for my appointment. The nurses were very professional and caring. The procedure was painless and quick. I left the clinic by 0930am. Thank you for giving me a wonderful service!

Dear Amina

Many thanks for taking the time to write your comment, and we am pleased that you found our service professional, caring and helpful.

We appreciate all feedback we receive and it is always nice to receive complimentary feedback. We will be sure to pass your comments onto the team.

Kind regards

Angie Miller
Service Manager for Adult Community Services (Greenwich)

CAMHS
Behaviour that Challenges Support Group for Parents:

We attended the 3 sessions offered to us and found them to be very helpful, this was the best and meaningful support we have ever received.

We received lots of information that helped us understand ASD & ADHD, we were given printouts of the slides so did not have to take down many notes.

It was great to meet other parents who were in a similar situation and share strategies we have put in place that have and have not worked. We were in a safe environment which allowed everyone to openly express without judgement.

Dawn & Dominique were amazing, they listened to our problems and gave us advise and strategies to deal with things in a more positive manner. They were both very experienced and helpful.

For us a very positive experience. The more awareness and understanding we have about ASD/ADHD helps us with detaching from the drama and applying positive strategies. The worst thing about any illness or conditions is not understanding it.

Thank You.

Dear Ram

Thank you for you for your very positive feedback regarding Bexley CAMHS Behaviour that Challenges Support Group for Parents together with the two clinicians that lead the group.

We welcome all feedback which helps us to provide the best type of interventions for the children and young people seen by the service, and to their parents and carers.

We are pleased to hear that this group offered you the right type of information in such a positive way.

Thank you.

Dorothy Pilling, Operational Manager

Dear all
Could you please help me to make arrangements for a 13 week old baby to be given her BCG vaccine? She was born at Hometon Hospital but all the health visiting/post natal care has been given at Plumstead, where we moved shortly before her birth. I tried over the phone, then with the GP and finally was given an appointment with the nurse at the Plumstead Health Centre but BCG falls out of the nurse's competence, so I tried to sort it out at reception and a letter should have arrived weeks ago but nothing has happened so far. Can you please help? I don't know where else to go or what to do..
Thank you very much in advance for your help

Dear Ricardo

Thank you for taking the time to email us about your daughter's BCG. The contract for the giving of BCGs in Greenwich for children aged 29 days to 1 year is with Hounslow and Richmond NHS Trust.

They are usually informed of babies requiring the BCG in Greenwich and they then send out an appointment for attendance at one of their BCG sessions.

As you have not yet heard from them about your daughter's BCG, please contact them directly on 020 3771 6055 or their email address is hrch.bcg@nhs.net. They should then be able to help with your enquiry.

Kind regards

Kerry Cooke, Operational Lead Nurse

Was just wondering wether someone could give me some light on how long I have to wait for my daughter to have the first assessment, I have rang loads of time and the three times you have answered , I’m getting someone will email to let me know , here I am 5 weeks on still waiting for an email , I understand how busy you must be , but my daughter is my priority and getting her the help she needs , which is only getting worse , I ask on the phone the waiting list times no one knows, and told to wait for the email. Reading the comments on here don’t give me much hope :-(

Dear Sophie

Thank you for taking the time to discuss your daughter's referral on the phone and apologies again for the delay in responding to your query.

As per our conversation, please do not hesitate to contact us via our Duty System if there is any change to your daughter's situation and/or if you require any advice regarding her mental health.

Unless we hear from you again we will contact you in due course to arrange an assessment appointment.

Best wishes

Dominic Leigh
Operational Manager, Bromley CAMHS

I would like to extend my thanks and appreciation to Dr Monica Crugel and Matthew Henderson who have been instrumental in my mothers care. Their compassion, consideration and support have been invaluable.

Special commendation to Matthew with regards to his ability to rise to the occasion and always provide an answer and ultimate solution to problems we have experienced in order to keep mum at home for as long as is possible.

Thank you

Dear Carol

Thank you very much for taking time to write to us about your recent experience and the support you received from the team, ensuring that your mother maintained her independence for as long as it was possible.

We appreciate feedback we receive as it helps us shape the care we offer to our patients and their families. We will pass on your positive comments and kind words to the respective members of staff.

Best wishes

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I feel really sad I haven’t stopped crying I can’t eat and I’m physically exhausted please help me

Dear Leyla,

I'm glad we have had a chance to talk face to face about these difficulties since your posting.

Kind regards

Derek Tracy

Hello I was thinking about coming on a Friday for a check up and was wondering the best time to come in for so that I am definitely seen by a nurse.
Thanks

Thank you for your question Junior - it is a 'walk in and wait' clinic at the Albion, which is open from 10:00 until 15:00. There is only one nurse on a Friday, so I would advise getting there at 10:00 to ensure you get a number. This will allocate you a slot with the nurse during the opening times, and you may have to wait to be seen - but it does mean you will see a nurse.

Alec Sutton
Manager - Sexual Health & Community Gynaecology

I wish to pass on my sincere gratitude to the Greenwich Time to Talk IAPT Service and to two individuals whom were particularly helpful in providing me with care.

I self-referred to the service and had an initial telephone-based appointment with Leanne.

Leanne was friendly, kind, and her tone was welcoming, so she perfectly set up a positive relationship with the service, which is extremely important. She gave me a choice of therapeutic support based on evidence, and used outcome measures appropriately to think about the difficulties I had and the type of support that the service could offer (which was in turn based on NICE Guidance).

After a period of waiting (which could have been shorter, but is much shorter than many psychological therapies services), I saw Pam, CBT Therapist.

When I first met with Pam, she gave me a space to open up about my difficulties, but importantly conveyed a message of hope. She had the belief in me that recovery was possible, and that I could reclaim my life. This was a prospect I found extremely unlikely at the time, but have now come to realise was and has been entirely possible.

I felt understood and comfortable in Pam’s presence, and felt that she was authentic, sharing her own experiences where relevant and appropriate, which was something I highly valued.

I was mindful that I had previously difficult experiences of therapy, particularly of therapists ending therapy after a strict arbitrary number of sessions (which was not based on the best research evidence or guidance) or providing therapy which had very little empirical support.

I am happy to say that I have been given therapeutic support which I feel has been based on research evidence and clinical guidance (personalised to my needs), and have been given the time and space to work on my difficulties.

For the first time since the age of 15, I can say that I feel comfortable in my own skin and talking about the traumatic experiences that have affected me. I no longer go out in public fearing for my life and safety, and this has helped me to feel free again. Working on my difficulties also helped me to be well enough to progress in my career.

Thank you Pam, Leanne, and the Greenwich Time to Talk team! The work that you do changes lives.

Thank you very much for taking time to provide feedback for the Greenwich Time to Talk team.

We are glad that we were able to help you and support you in your recovery journey. We will pass on the words of gratitude to your therapist and the team.

We appreciate the feedback we receive from all our patients and we use it to shape and improve the services we deliver accordingly.

Best wishes

Sophia Ploumaki
Associate Director, Greenwich Mental Health Services

I came for the 8am Thursday women’s walk in clinic and was told that the first people start arriving at 7am. There are only 16 places available and by 0755, 12 of them have been taken. Please would you advise people both on this website and on Twitter that they need to arrive 60-30mins before the clinic begins in order to get a place? I travelled 45mins to get to you, paid for parking and took time off work only to be told this information at the clinic itself. I would really appreciate it if you could make this change. Thank you.

Dear Amina

Thank you for your comment. The opening times shown on the website are the times the clinic is open, not the times you are guaranteed to be seen. We operate a 'walk in and wait' system, but the number of service users that can be seen varies depending on the number of staff working that day.

We do not advertise or encourage service users to arrive 30 to 60 minutes early, as there are days when we open the doors and no one is waiting. When service users phone us we do let them know that it is advisable to arrive before the door-opening times as we can get very busy.

It was unusual for so many people to have been waiting yesterday morning, and I am sorry to hear that you did not get seen. We currently offer women-only bookable appointments specifically for Long Acting Reversible Contraception (LARC) on a Monday morning and on a Thursday evening, as well as the women-only walk in service on Thursday mornings.

We hope to have more bookable appointments which will allow people to plan their visits. Otherwise please join our twitter feed (@gshmarketstreet) for regular updates as to the business of clinics.​

Kind regards

Lisa Thompson, Associate Director
Adult Community Services - Greenwich

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