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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


Had initial assessment 7 months ago, have received no treatment, just given pills and told to get on with it.

Noticed my mood worrying dipping again, the only way youll get treatment is if you do something dangerous to yourself.

I feel no better than I did this time last year and no one is helping me,l despite a counseller saying I should be referred for psychiatric treatment.

Total waste of my time and my letter never got to the doctor I had to photocopy it for them!

42 year old male.

Hi Daniel

I am sorry to learn you have concerns regarding the service you have received and I would be happy to try to address your concerns.

I have sent an email to you directly as I require further detail to enable me to assist you. I would also need to know which service you had been referred to.

Best wishes

PALS team

I have tried to find a contact for the adult autism diagnostic service, but I can not find this? I have tried contacting PALs, but they have disregarded my request. I know there is a lengthy waiting list, which is a separate issue that I feel needs addressing. But given the current situation, how can I even track my position? Please someone advise.

Dear Sir/Madam,
I am writing to acknowledge the professional approach taken by Halima Abdi a district nurse. Halima visited my mother on return from her hospital stay to deal with a diabetes related issue. My mother relayed the relevant information in regards to the diabetes verbally but the discharge notes with the written detail were not at hand. Halima decided to find the discharge note by checking with the carers, locating them in a different part of the building. On doing so it became clear that the hospital had discharged my mother with the wrong discharge notes and medications.In inadvertently my mother had taken some of the medications. Halima made sure that the correct actions were taken and further checks on my mother were made to ensure she was medically unaffected by the mistake. Through her professional approach and actions a potentially difficult/ hazardous situation was averted.
My mother and I would like to thank Halima and acknowledge her professionalism.

Dear Mike

Thank you so much for taking the time to write to us about the great care your mother received from Halima; I agree she really went above and beyond, but I am sure she regards it as the right way to work.

I will make sure your kind words are passed on both to her, and to her manager - it will be a lovely surprise for her.

Kind regards

Dr Derek Tracy
Clinical Director

Why is there no information about the Autism Strategy and Oxleas response to it on the website. I asked about this over 2 years ago and have mentioned it again at the Autism Partnership Board. There is nothing meaningful on your website for adults who have autism without a learning disability, or enduring mental health problem.
Take a look at Surrey for a flavour of what can be achieved when there is a willingness to do so.

Dear Steve

We are in the process of reviewing the information on our website and will look at what we could provide around autism.

The Surrey information is very helpful but comes from Adult Social Care Commissioning who lead on the Autism Strategy/Partnership board.

We can look to provide links and signposts for people but as you know Oxleas are not commissioned to provide services for this group of people and do not run the Autism Strategy Group.

We will talk to the Local Authority to see what plans they have to develop online information and ensure we contribute to those plans as well.

Kind regards

Lorraine Regan
Clinical Director
Adult Learning Disability Services

I arrived today to have my regular blood test at anticoagulant clinic at Queen Marys. I booked an hour off work as I normally do as the testing is only available 8am till 11. I discovered phlobotomy in block B closed and been moved to block A. No signs so eventually found my way there to discover anticoagulant has been merged with normal bloods and about 60 people all waiting! I couldn't wait as I had only booked an hour off work and have to get a bus. Usually I am in and out in 10 minutes! Now I don't know what to do or where to go as I work full time. Don't you think a courtesy letter informing of change would of been nice? Is this improvements? Is the merge permanent? Thank you.


I have a wheelchair from you, with a left side arm rest. The armrest is torn and getting worse. Please could I have a replacement?

Please can you call to arrange assessment
I am private funding
I have a diagnosis of PTSD and depression after
Brain injury in 2015

I have been to the London psychiatry centre
However the logistics of attending everyday is
To challenging
I appreciate a call assp

Dear Christine

Thank you for enquiring about our rTMS service.

We understand that Jeck Ding has been in contact with you today.

Kind regards
Helen Jones

Associate Director, Mental Health
Bexley Care

My soon is 3 years old and has spastic hemiplegia.
He was reffered to be seen by a therapist few months ago but now we would like to arrange another visit as the last visit was first we have been done on 21.02.2017.
Could you help me with that please?
Many thanks Theodor!

Dear Theodor

Following the joint Physiotherapy and Occupational Therapy clinic appointment on the 21.2.17, it was agreed your son did not require further Physiotherapy or Occupational Therapy input at that time.

If you now have new concerns and would like another review with the Physiotherapist and Occupational Therapist can you please contact the central admin team on 020 8836 8621 and they will be able to advise you how to arrange this review.

Kind regards

Mary Apsey
Head of Nursing for Children and Young People

I was recently referred from Carlton Parade to the HTT for crisis management as I did not want to be admitted to hospital.
I was shocked and dismayed that on one occasion all the nurse wanted to talk about to me was a) I did not look my age and b) why was I having an affair
I completely fail to understand why either was relavent in crisis management
It has made me feel that I really do not want to ever be referred to the HTT again

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