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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

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Absolutely awful. I was referred here suffering severe depression and anxiety to the point I was vomiting every day, could rarely leave the house and was suicidal. I attended the day treatment service which consisted of groups offering basic, introductory psychotherapy-when I have a long history of doing CBT and already know how to identify my feelings, challenge my thoughts etc-and self directed cookery, art etc. I stopped attending due to my illness and fact it was useless to be sent a letter telling me to phone or I would be discharged. No one asked why I wasn't attending or if there was anything they could do to make it easier for me to attend. My care coordinator is terrible and has done nothing except tell me to take medication and claimed she will phone Mind for me then told me I was meant to phone Mind. Asked to change, told by the team leader it will take a week as they need a meeting about it, it's now been almost 3 weeks and they still have not contacted me. I asked to be referred for individual therapy 4 months ago and the referral has still not been done! Just offered groups which are not specific to my situation and at a time when I couldn't even interact with friends, let alone strangers. Blamed for "not trying" or "not engaging" when I was too ill to do what was expected of me. Dealing with this organisation involves lots of chasing them up by phone to avoid discharge or ensure they are actually doing their job so tough luck if you have phone anxiety or communication difficulties and no advocate. Expected to navigate your own care when unwell. Useless.

Bromley Locality Mental Health Services (Carlton Parade,)are a joke. Whoever got rid of the old comprehensive and excellent Rehabilitation Service should be locked up for Crimes Against Humanity. As soon as Carlton Parade took over my support they were looking to end it in a way which was deceitful at best. They took away a support worker without notice or consultation. Someone who I had known for 4 years! They then tried to take away the rest of my support based on a short visit by a locum psychiatrist lacking any incite into my mental health difficulties. As a result of this incompetency and desire to save money I ended up in GPH and in trouble with the police. Basically because they don't have the resources to provide a comprehensive service they run a risk management service identifying and then focussing on those they consider the biggest risk to society. They are outsourcing a lot of their work to an organisation called Community Options who used to be a friendly additional service but are now the mainstay of support. These people are not fully trained health care professionals and range from the sensitive and helpful to the cynical and aggressive. The power they have been given has made them increasingly officious. Whoever is responsible for this mess should be rapidly dismissed before more people end up in GPH or worse.

I wanted to add in the interests of balance that when I was on Betts Ward between August and November 2016 I received really first class care and that since then I have had some excellent input from my Care Coordinator, Derek which has kept me on a better path. It is just a shame that there aren't more rehabilitation activities like the old Wednesday club to bridge the gap back into work.

Dear Alex

I am pleased to hear that you are finding your current care co-ordinator (CCO) helpful and that you are keen to explore additional activities to support your recovery.

Although mental health services have changed since you were involved with the Wednesday Club, all our services do encourage and support service users to access resources and activities available in the community, including employment related support.

We work closely with many voluntary organisations in Bromley, including Bromley and Lewisham MIND, who offer a wide range of courses through their Recovery College. Some examples of the courses offered include Personal Wellbeing and Health, Creativity and Self-Expression, Returning to Employment and Moving On - Becoming a Volunteer.

We would be happy to send you a prospectus and application form if you were interested, or alternatively you could discuss this with your CCO, who I am sure would be willing to explore activities that are of interest to you and would support your recovery goals.


Donvé Thompson-Boy
Lead Allied Health Professional

My son has been unwell for years and waiting 9 months (told it will be 12months+ for an appointment even under pressure from GOSH. CAMHS are patently under-resourced. I today received a call from someone who shall remain nameless, telling me I owned the problems. Well that wasn't news to me. She was very defensive, but no doubt the service is inadequate. Cheaper to pay for a clever, confident spokespeople like her, that to treat patients in desperate need. Well done Bromley!

Son had appointment when we turned up reception said ' Oh I've been trying to call you! we don't have your contact number!' ( So she hadn't actually been trying to call'
Well having taken a day of to accompany him I was not best pleased. I am aware that unpredictable events can happen but they knew the day before and could have accessed his number - GP(referrer)?
Also he had been telephone triaged and was called on him MOBILE!
This service does not instil confidence if simple processes dont work well how can the complexities of a mental health service work.

Dear Denise

I was sorry to read about the problems you and your son had with regard to the arrangements for his appointment. I apologise for the inconvenience caused.

I have asked our locality managers to check the reception and appointment systems in the light of your experience.

Thanks for bringing this to our attention as it created an opportunity for us to improve our system.

Kind regards

Estelle Frost
Bromley Service Director

I am not sure if this is the right department to comment on however i had to take a family member to a&e, who was/is visibily in the middle of psychosis and still is, to get turned away not once but THREE times. Staff from the on call team at queen elizabeth were terrible. Were laughing at the patient...didnt listen to us over the situation, very patronizing andeven argued with eachother and walked out leaving us none the wiser. Will be taking it alot further once we find out more. Disgusted at the lack of support and unwillingness to help. At this very moment we are, yet again, taking them up there as they need help asap.

Dear Michele

Thank you for your comments.

We are sorry to hear about your experience. We are constantly striving to improve our services and feedback from patients and family members is invaluable to us.

Noorani Bocus, Home Treatment Team manager (020 8836 6694), will give you a call shortly to discuss the best ways in which we can help.

Kind regards

Sophia Ploumaki
Associate Director - Community Mental Health Services

I would like my child to have a 10-12 month developmental review. However when I phoned to book an appointment I was informed that the only appointments available in my area would be on a Monday, a day on which I work. Indeed there are no appointments available anywhere near me on a Wednesday which is the only weekday on which I do not work. Further no one is able to come to my house to do the review or offer to see me somewhere on a Wednesday. As such I will not be able to have such a review which is disappointing.

Care in the community virtually non existent. Incorrect treatment and care given. Rude staff in hospitals to both carers and patients - not entirely sure who interviews these people. No notice taken of carers concerns. Treatment of patients in hospital is appalling.They are no longer treated as human beings.

Dear Anne

We are very sorry to read your concerns and would like to understand the details so that we can improve how we do things. Please contact our PALS team (telephone: 0800 917 7159) so that we can discuss further.

If you would prefer, we can arrange for a member of the Bromley Directorate Team to meet with you to discuss your concerns further. To arrange this meeting please contact
Karen Hunnisett (EA & Admin Manager to Bromley Directorate Management) on 020 8301 9422.

Kind regards

Pauline Kenny
Service Manager

I cannot speak highly enough of the care I have received from Manor brook medical. Centre, podiatry team in particular Emma. The care and professionalism was outstanding. She recognised a problem in my foot and quickly referred me on to St Thomas hospital. I attribute her actions to the fact I still have my toes today. Thank you so much.

Dear Geraldine

Thank you for letting us know about your positive experiences with our podiatry service.

The team work hard to provide a high standard of care and Emma will be delighted with your compliment. We are pleased all has progressed well with your care.

Best wishes
Lisa Thompson
Associate Director - Greenwich Community Services

I received an excellent service when i became unwell due to my previously diagnosed bipolar disorder. Services and support were second to none. Mental health teams historically existed to deal with severe and enduring mental illness, such as bipolar, schizonphrenia and psychosis, even dementia but are now inindated with largely younger people unable to emotionally cope with lifes pressures who become anxious and then depressed. Fortunately this type of mental health condition can be reversed by talking and talking therapies and by making healthy wellbeing choices. Anxiety is self perrpetuating and only you can get off the speeding bus if you decide so self help is the first way to tackle it. Other types of mental illness cannot just be treated with just talking therapies in this kind of way and require all of the above, medication and even hospitalisation when capacity does not exist. The day centre was great and the medication helped and i am remaining on it and stable today. I know I will have a blip again when i dont get the balance right but mental illness is manageble and we just have to keep working at it. The trick is to understand it yourself as even the mental health teams are not mind readers. You can want to end your life, but if you have capacity to make that choice then you will not be forced to have treatment or sectioned. Just because I have a life long mental illness doesnt mean i cannot do anything to understand or support my own mental health. Sadly funding from central government is not there so you have to think about going private even if you cant afford it. Its not the mental health teams fault though as they are doing what they can for the people that do not have any capacity to keep themselves and others safe. Thank you Oxleas.

Like a few of the comments above I have not received any information about the 12 month review. It is not clear to me how I can arrange this. Is it possible to provide me with a contact so I can arrange this.

Dear Katy

I am sorry to hear that you have not received any information from our service about the 10-12 month review.

We are pleased that we are now able to offer a development review to babies who are aged between 10 and 12 months. An appointment can be booked through our Central Access Team on 020 8836 8621.

I will contact you directly so that I can look into this for you.

Yours sincerely

Ellen Shelly
Head of Public Health Nursing 0-4 years

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