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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.


The above info and a leaflet I had tells me that I can self refer to the service. However, when I rang the Central Access Team, I was told that I have to be referred by GP. Which is the correct information please?

Dear Sadie

You are absolutely correct that the Continence Service will accept self-referrals and you do not need to ask your GP to refer you.

The Central Access Team have been reminded that this is the case and so this should be prevented from happening again in future. Please ask them to send your details to the Continence Service and you should be contacted shortly.

We apologise for any inconvenience that this has caused you.

Alison Beasley
Head of Complex Woundcare, Continence and Diabetes

Disgusted with the treatment I have been given!!! After being discharged just by a phone call the first time I was referred, was then referred again had a 45 minute appointment to be told it's possible I have BPD but I don't meet the criteria so discharged AGAIN. I'm a 23 year old crying out for some help, and being suicidal, paranoid and majorly depressed I don't meet the criteria and left to suffer with no help, I have been asked many times by staff what I want from the service and all I want is help before it's too late but I don't get listened too and all I am told is to go to A&E. I was referred to the service for the first time in January of this year and I am still yet to get any kind of help!!

Dear Rosie,

I'm really sorry to see how distressing this has been. I will contact you directly to get more details from you and try to figure out how we can help you with this.

Yours sincerely

Dr Derek Tracy, Associate Clinical Director

A big thank you to Queen Marys Meadow View for looking after my mum during her recuperation. Very clean ward great staff and good hospital food all helped my 78 year old mum recover from her operation. So pleased that Queen Marys finally being fully used again as a hospital.

Dear Duncan,

Thank you so much you kind comments about the care your mother received whilst on Meadow View. I will happily feedback this to the team.

I hope your mother is continuing to improve & please pass on to her all our good wishes.

Kind regards,
Cathy Wilkinson - Matron, Meadow View

What age group does the service provide assistance upto, will i need to look into provate therapy for a 17 year old?

Dear Melek

Thank you for your query, a Speech and Language Therapist has telephoned you to talk through our service, I hope this has provided clarity.

Please see the local offer for other supports within Greenwich.

Please do also speak to the inclusion manager at the college, to discuss what reasonable adjustments can be made to support access to the curriculum/course.

Kind regards

Rhian Grounds
Acting Professional Manager and Principal Speech and Language Therapist

I arrived at the Source at 2pm to get seen fast, however it was shut. This was on Wednesday 31at August, and no notice was given on this website. Upon calling an answerphone said The Source is "now closed," which did not clarify whether it meant for the day or because it had not yet opened. This lack of information is disappointing as it caused me a wasted journey.

Dear Jacob

Thank you for raising your concern with regards the Source. The Source was closed for a period on Wednesday due to staff sickness.

I am sorry that there was no signage on the door to explain this to you. This was an oversight on our part and I apologise for any inconvenience this caused you. I can confirm that there is signage today.

Having listened to the answer phone message I can confirm that it states the usual opening times and then directs callers to alternative services which may be able to offer help.

Please do not hesitate to contact me if you would like to discuss this further. I have left my details on your mobile phone and have sent an email to you.

Kind regards

Liz Penn
Head of Long Term Conditions

Hi my daughter is 14months old and she hasn't had her 9month check or 12month check, I keep asking my doctors surgery and they keep saying a heath visitor will contact me.

Dear Lisa

Just to confirm that following our telephone conversation, we have now offered a developmental check which we are arranging at your convenience.

Best wishes

Helen Day-Barnes
Service Manager

My mum had a stroke 3 months ago which affected her speech and movement; she was discharged as an "early supported patient" and placed in the care of the early supported discharge team in our area. She was seen frequently by the OT, and Physiotherapists who all did an excellent job; but was barely seen by the speech and language therapist whose help she needed the most because of her aphasia.

Her time with the ESD team is now coming to an end but she still requires ongoing help with her aphasia. It's been very disappointing to see that there is very little help available in our borough ( Greenwich ) and Oxleas NHS. Furthermore the services provided by the Stroke Association are in the process of being shut down due to funding problems. Where can we turn to for help?

Dear Tayo

Thank you for your feedback about the care and treatment we provided to your mother following her recent stroke. I hope that she is continuing to make improvements.

I have contacted you directly to discuss your mother's care, and the support she can expect to receive, in more detail.

Best wishes

Keith Soper
Service Director

I just wish to say how grateful I am for the care my father has received from your team since his discharge from hospital. You have worked to find the equipment he needs and have offered both of us extra help to ensure he is as comfortable as possible. You are a truly excellent and under appreciated team. Thank you.

Dear Claire

Thank you so much for taking the time to feedback on the excellent care your father has received from the district nursing team. I will pass on your kind words to the team and I know they will be delighted that the care they have delivered has been so appreciated.

Kind regards
Liz Penn
Head of Long Term Conditions

My father was due to receive lunch time medication management from the District Nurse commencing 8th August 2016. On 7th August 2016 he was admitted to hospital in Critical Care where he remains. First thing on 8th August I called the Central Access Team and cancelled his district nurse visits until further notice. Unfortunately in the past 10 days, and whilst my father is still in Critical Care, the district nurse has turned up 3 times - randomly (once at 9.58 a.m. per CCTV!) to administer my father's lunch time medication. This has really upset my mother who is emotionally struggling with my father being in hospital. The Central Access Team has now been told THREE TIMES to cancel all future visits until further notice. Not sure how many more times they need to be told?!

Dear Jo

I have investigated your concerns. The central access team passed your message onto the district nursing team correctly, but this was not actioned in a timely manner by the district nursing service, therefore they visited and contacted your mother mistakenly. The team have been advised of their mistake and are truly sorry.

Please accept our sincere apologies for causing distress to you and your mother.

Yours sincerely

Karen Rodwell,
Modern Matron,
District Nursing service

Hello, I will like to thank you for your swift response to my request, I was told to come in at 11am today17th Aug, but unfortunately after trying to get the time of work, I forgot I had a pre arranged meeting today, hopefully I can get another slot between 4pm and 6pm Thursday 18th August,when your clinic is open till 7pm.thanks.

Dear Ade

Thank you for your comment. I have confirmed that our Nurse has made contact with you and suitable arrangements have been made. Thank you again for your comment and I am glad we have been able to meet your needs.

Dan Smith
Interim Manager - CASH

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