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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


I was looked after by staff at Oxleas House recently after I became ill whilst in London on a work trip. The staff could not have been more amazing and I really appreciate the help they gave me. They made sure I was safe, and even washed my wet clothing for me. My care was arranged promptly and I was transferred to a ward back home in Dundee. I can't thank them enough!!

Dear Angela

Thank you very much for taking the time to share your experience of being an inpatient at Oxleas House. We are really pleased that you had such a positive stay and that your transfer back to Scotland went smoothly.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

My daughter is over 13 months old now and I haven't heard anything from my health visitors with regards to her 1 year check. I've even tried to find the questionnaire so that I can just do it myself to check that she is doing what she should be doing but can't find it. I don't understand why the health checks are even included in the red book now as none of them are done, My GP done her 6-8 week check but says she can't do the 1 year check. This service has gone down hill with all the cuts, I feel sorry for first time parents.

Dear Rebecca

Thank you for posting your comment on the Oxleas webpage . The Bexley health visiting service is now being provided by Bromley Healthcare, we have passed your comments on to them. Their contact details are:

Tel: 0300 330 5777

Kind regards

Helen Day Barnes
Service Manager
Public Health Nursing Services

How can I get to a diabetes clinic. My GP isn't much help. When I asked him about one he just said oh, why don't you start one yourself. Then carried on telling me I was going to have a stroke, heart attack, amputations and go blind. My stress levels go sky high when I am due to see him. Why can't I see someone else. I am really not happy having to see him.

Dear Eileen

The pathway to the Diabetic Clinic is by referral from the GP. The service does not take self referrals.

We can contact your GP and relay your concerns and perhaps attempt to clarify any misunderstanding. If you want us to do this please email me at with your surname and your GP's name.

Best wishes,

Dr Anthony Akenzua
Clinical Director of Greenwich Adult Services

why cant people who see nhs pyschiatrists at ferryview and elsewhere pay 20 pound a week to see a pysch,it makes sense really,then we don't have to wait 6 weeks or 3 months to see a pysch then.couldnt there be a meeting about it and also ask patients about it has well.its also helpful etc to see someone once a week you know and will make things easier on the person,instead of making them wait and then they have to go to a and e when they are feeling in a bad way,even pay the care co ordinater has well that people have got inbetween,so hope this is a good idea. I don't fancy waiting 3 hours in a and e like I did today.physchs ,doctors etc don't understand people with mental health problems,has they would understand our pain and suffering that we go through. bye for now, tina

Hi, my baby is now 13 months old and I have not received any letter or email regarding her 12 months review. I live in thamesmead, can u please tell me where can I get my baby checked over and measured?

Dear Kanwal,

Thank you for taking the time to post your query on our site.

I have responded to you privately, and hope that you are satisfied with the response.

Our service is moving to a system of using mainly email to communicate with families, however this is only possible where we have an up to date email address.

I was sorry to hear that you had not received the information we send to families when their baby is aged between 10-12 months.

According to our records, a letter was sent to you on 19th June, with a hard copy of our 10-12 month information email. This is a little later than we would have hoped for, and is because we did not hold an up to date email address for you.

I have now added your email address to our records, but it would be very helpful if you could advise the service if you change your email address, which will hopefully avoid you missing any other communications from the service.

I have sent you a copy of the timetable for our Health Advice Drop-in Sessions. We offer 15 drop-ins per week, across Greenwich, and you are welcome to attend any of these.

I have also sent you a copy of the email we send out to families when their baby is aged 10-12 months, with information, and the link to our Parent Online webpage where you will find information about child health and development, health promotion information or parents, and details of our health advice drop ins. You can also find this by Googling 'Greenwich Health Visiting'.

The Drop in sessions that are likely to be nearest to you are

Discovery Children's Centre, Battery Road SE28 Monday 12.30 - 3.30
Abbey Wood Children's Centre, Dahlia Road SE2 Wednesday 12.30 - 3.30
Waterways Children's Centre, Bentham Road SE28 Friday 12.00 - 3.00

At the Health Advice drop in, you can discuss your baby's health and developmental progress, and have your baby weighed if you wish. We follow the recommendation that length is not measured at 10-12 months, unless there is a concern about the baby's growth.

Ellen Shelly
Head of Public Health Nursing 0-4 years

Would like to comment about the negative experience my son had with Time to Talk last year. He plucked up courage after many months of depression to contact the clinic for help. He was very nervous but went along for his first appointment, only to be told that the counsellor couldn't help as he binge drinks occasionally (only when depressed). The counsellor suggested he contact AA instead! I am now totally unable to get him to seek any help whatsoever which I am angry about, however we are dealing with this as a family and making slow progress, no thanks to the service, which caused him even more emotional distress.

Dear Anne

I am sorry to hear that your son's experience of Greenwich Time To Talk was negative.

We will ask one of the clinical leads from the team to contact him to discuss further.

Kind regards

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

I've noticed a few comments re coil fitting (or lack of). I am 60 years old and have a merena coil fitted which my new doctor has advised me to have removed. She referred me to your clinic as my surgery does not offer this service. Could you confirm whether or not this service is offered at your clinic as I would like to book an appointment?



Dear Anne

Thank you for your enquiry regarding coil removal. We do not hold appointment clinics for this but it can be done in our walk-in clinic at Market Street; the hours are listed on the website.

If you require any further information please contact one of our admin team on 020 8301 8920 option 4.

Kind regards

Lynda Gribbon
Office/Administration Manager

How Colleen on reception manages to stay cheery whilst having millions of things to do remains a miracle. Her and the other girl always say Hello to everyone; originally I thought Bexley > Bromley, but your Bromley directorate is better. It's a shame I'm back off to Greenwich presently, but the both administratively and clinically, they're brilliant. Do pass on my best wishes, particularly, in addition, to Dr Margaret, who I'm sure will be a credit to the Trust.

Dear James

Thanks very much for your kind comments about our reception and medical colleagues.

I agree with you that our receptionists are brilliant and they work very hard to support our patients who are attending clinics.

I will make sure that Colleen and her colleague know of your positive feedback.

Thanks again, for taking the time to contact us.

Kind regards

Helen Smith
Deputy Chief Executive

Hi my son is 7 (8 in August) and his right foot turns in. It is noticeable when he runs and when he walks - I have ask him to try and straighten it when he walks but he says its uncomfortable. please advise - thanks Stella

Dear Stella

Many thanks for your website comment advising us of your son's walking pattern. We would be more than happy to review his walking in our specialist gait clinic and will happily take your email as a referral into the service.

Please could you contact me with your son's details so that we can arrange for an appointment for him to be seen in the next available clinic slot. You can contact me on

We look forward to seeing you soon,

Many thanks

Victoria Lambert
Children's Physiotherapy and Occupational Therapy Manager

After phoning to inquire about my daughters one year check, I was disappointed to hear that these no longer took place. I can appreciate that budgets are tight & cut backs need to be made, but I feel this is an important milestone for babies to be checked at. I also believe that the removal of this check puts more babies of those parents who may require support that won't come forward for the voluntary clinics at risk. Lewisham have not made these changes, so why have you? The pre-school starting checks are often too late for children that may have slipped under the radar.

Dear Claire

Thank you for taking the time to send us your feedback about the changes to our service. The views of local families are very important to Oxleas, and we strive to make improvements based on the feedback we receive.

Our health visitor teams offer to see young children and the families at ‘key touch point’ times which include: before the baby is born, when the baby is 10-14 days old, and 6-8 weeks after birth.

When babies are 10-12 months old we send all parents age-related health promotion advice and information, and invite them to attend their local Health Advice Session. Face to face health and development reviews at this time are available where parents or professionals have a concern about a baby. We also offer every 2 year old child a full integrated health and development review, in partnership with their local childcare provider, if they are attending a nursery or children’s centre. (2-2.5 year review)

We have well-developed pathways to help us to identify and reach out to families who may not come forward for the health care that they need, but are always reviewing the way the service is delivered, and the feedback we receive so that we are alert to improvements that can be made.

Please do attend the Health Advice Session with your daughter, where you will be able to speak with the Health Visitor or Nursery Nurse about her progress. You will find the details of the Health Advice sessions in the ‘Timetable’ link of the Health Visiting Service page.

You are welcome to contact me if you would like to discuss this further,

Ellen Shelly
Head of Public Health Nursing 0-4 years

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