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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here: http://oxleas.nhs.uk/your-views/make-a-complaint/patient-advice-and-liaison-ser/​

707 Comments

My daughter has been under CAMHS for a short while.

It has taken us quite a time to get to see CAMHS but it has been a god send. CAMHS, in many ways, just isn't for the children. The knowledge you have, as a parent, that there is a place that is working with you to help your child gives you the strength to continue on when it feels your world is falling apart.

Our daughter suffers every day, the effect on our house is too much to endure and we do not have the tools to help her. CAMHS does, it has wonderful, dedicated people, who's sole focus is to help the child (and support the family).

It isn't easy, and most times you feel so inadaquate, but persevere for the sake of your child as CAMHS does make a difference.

I wish CAMHS were given more of a role in schools and within everyday life. It appears, for our children, that life is far more complex than it was when I was a child. There is more to contend with and you are under the microscope more than ever now with social media. As a child, when you are so vunerable, it can feel that things are out of control and there is no where to hide. We, as a society, need to acknowledge the vunerability of children and put measures in play to assist them earlier, before they start to shatter. CAMHS has the people and understanding to do this, I cannot understand why it is not more funded and given greater latitude.

I am not sure I have the words to say how much CAMHS has meant to my daughter or our family, anything I can think of seems to undervalue what they give.

If you are a parent reading this or a child reaching out for help, pick up the phone and call CAMHS, they can help. Make the first step. :-)

Thank you.

Dear David

Thank you very much for your feedback, it is really valuable to us and helps us to continue to think about how we improve our services for children, young people and families.

Coming to CAMHS can be often quiet daunting for families and we believe it takes real courage and determination to work through some of the challenges.

It is really positive to hear about your experiences with Greenwich CAMHS and we wish you well on your journey with us.

Regards

Sheena Gohal
Greenwich CAMHS Operational Manager

Ive written quite a few of these .my last admission was probably my best experience at oxleas woolwich the no smoking is a great idea and same sex wards is so much better ok here comes the problems it started from day one of leaving ive had many problems getting the correct medication at the right time its been about nine weeks since being discharged ive had one appointment at the heights which at the time was very possitive i was told by the phsychiatrist that she would reffer me to some organizations not that she's to blame more to do with these so called associates They should not leave people sitting there waiting for there phone to ping hoping its a new start im cuŕrently in temporary accomadation and unless ive got something to do i dont leave my room this is not therapy its tourture i dont sleep dont eat properly and dont have any communication with anyone apart from my oldest daughter i recently turned my phone off because it was doing my head in just waiting for that email call or text please forward this on to the correct people perhaps they might reply

shocking ,,,,,,,,i was sent to see a women becaue i was suffering from mental health problem .......she said i had adhd and dignosed me from questions of a handheld tablet give me meds that kept me up for weeks even no i told her i couldnt sleep i missed one appointment because i got the wrong date then i call them and the staff are rude now i aint got no meds no help no nothing just been left to my gp to give me meds that they dont even no what to do with me now and they wonder why people die ,usless service

Please can you give me any information regarding availability of courses/classes that my 50 year old son can attend. He is autistic with mild learning disabilities and is mostly interested in Art, he would also like to start a course of cooking for independent living.
The prospectus on-line is confusing and I am not able to find this information in the form previously presented.
Many thanks,
Christine

Hi there my Gp has referred me to this service today about the issues I'm having at the moment. How does it work ?

Hi I was a patient under the HTT I found ALL the staff and nurses were kind and helpful to me.

I would like to say Thank You to everyone who looked after me in my time of need.

Dear Andrew

Thank you for taking the time to leave this comment.

We are very pleased to hear that you had a positive experience of the Home Treatment Team.

We will make sure this gets fed back to them.

Best wishes

Iain Dimond
Director of Greenwich Adult Services and Trustwide Learning Disability Services

Terrible, if I could give no stars then I would. I was there a month. The consultant psychiatrist wanted me out from day one. I was pretty much left to my own devices and even though I couldn't go out on my own because I was so scared of doing something stupid, I would take another patient with me to the local shop next door. They simply would not listen to what I was telling them. Then on a Friday evening I was given 20 minutes to get my stuff together because they wanted to cart me to some urine soaked drug addled bed and breakfast even further away from my family. I had to fight like a hellcat to remain over the weekend, I pleaded with them that I was not ready to go back into the outside world. When I was discharged 4 days later I ended up in another mental health unit far away from there less than 40 hours later. I got better more intensive help at another place than I could ever have got at green parks house. They just wanted to move people on without helping you. AVOID THIS PLACE AT ALL COSTS, THEY DO NOT CARE ABOUT YOU! This place should close as quickly as possible and the consultants should be retrained. It was truly a waste of time being there

Dear Mark

We read with concern your comment and want to apologise for any distress you may have experienced whilst an inpatient within our services.

Our services aspire to support patients within an inpatient setting for the appropriate period of time with the utmost attention to quality of care. We understand that when we do not achieve this it has a significant impact on patient experience.

We are keen to learn from these occasions in order to improve. Lawrence Yong, Modern Matron, who is in charge of the unit, would be happy to meet with you to discuss your experience and concerns. Lawrence can be contacted on 01689 880000.

Kind regards

Adrian Dorney
Associate Director

Dear Oxleas,

I do agree with other parents about the lack of communication since all the changes have been introduced.

Over the last months I had to call several times to have news about appointments/need to communicate with my health visitor. I had even to call my Health Centre as I couldn't contact my health visitor.

Moreover it's not that comfortable to attend 3h sessions with babies.

Although I tend to be prepared by myself, could you please tell me which is the nearest place where those sessions are held in my area? I live very close to Rachel McMillan Children Centre.

Best regards,
Carla

Dear Oxleas,
Thank you so much for your care over the years. I actually miss your care after being at home for one year. I just wanted to say that I think the best thing about oxleas is that it is drug free, you are not even allowed cigarettes which I think is beautiful. (But I myself will have trouble quitting smoking as a smoker myself) Do you help with quitting smoking? And do you help with alcoholism? Because I'm turning into an alcoholic and will need help soon.Thank you love from Sunjot.

I had a nail surgery done on the 12th of May 2017 at Garland Road Clinic by Christian who was an absolute gentle and warm personality and this is to thank him for everything. My toe is healing progressively.
The follow up appointment on the 15th May 2017 was by Karyn at the Fairfield Centre she is also kind and warm. We should be proud of our NHS. God Bless you all.

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