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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


I'm so outraged that the weigh in and walk in clinics have reduced to such a small amount. When my baby was first born this service was a lifeline and meant not having to go to the doctor for advice.

The manor brook clinic has been closed and we are told to go to 2 different sites, both only open 3 hours a week. Having seen how busy manor brook was I can only imagine these two places serving the whole of the Blackheath / kidbrooke area are going to be a complete nightmare.

How is this 'improving lives' or supporting new mums? It's only going to stop people attending and potentially risking these poor little ones health.

A response would be appreciated.

Dear Katie

The new 0-19 years public health nursing service has been commissioned by the Royal London Borough of Greeenwich to deliver services to families in Greenwich in partnership with other local services and organisations. Health visiting services (0-4 years) are working closely with Children's Centres including delivering health advice sessions in Children's Centres across the borough.

Health advice sessions provide an opportunity for parents and carers to discuss their child's day to day health and progress and any concerns they may have with a member of our experienced and skilled teams, and at the same time to introduce parents to the wide range of services offered through Children’s Centres.

The new health advice sessions are planned across the borough so that there is a session available every morning and afternoon of each working day, with health visitors available for at least one session per day.

The new health advice drop in sessions are longer than previous baby clinics and have been designed to offer not only the support of the HV service but to provide access and support from the Children's Centre for parents who have a range of needs.

The redesign of our service includes a new offer of pre-birth home visits and contact with the health visitor 6-8 weeks postnatally, as well as additional support for families when needed. This offer is particularly focussed on first time mothers and those who are vulnerable.

So far the clinics have been well attended and client feedback has been positive.

For more information please visit our Health Visiting Service page:

Kind regards

Helen Day Barnes
Service Manager
Universal Children's Services

Whomever it may concern,

My daughter Emily attended Ferryview Medical centre Speech and Language on 31st August 2016 and the audiology at PlumsteadHealth clinic on the 2nd September 2016. Her hearing was significantly reduced and she needed a follow up appointment. I have not recieved any follow up letter or any results from her test. My Gp wont give me a refereral till i get the results from the audiology department but I can never get hold of anyone at the department. My call constantly gets cut off , my husband even drove down to talk to someone, no one was at the desk or in the department. The fact the information is not readily available on the system and that I am the one running around trying to resolve this issue is quite frustrating.

I would like someone to contact me with the relevant information so that I can fix my daughters ears before she attends school nect year.

Kind Regards, Lesley

Dear Lesley

Thank you for letting us know that you were having difficulty making contact with our service to follow up on an appointment, and to check that your GP had received the relevant report.

As explained on the telephone the premises you visited is not part of Oxleas and the service you visited previously is not based there. I do however apologise that you had such difficulties making contact with us, and I will let the practice where the treatment was delivered know that this has been an issue.

Your appointment was due to be processed in order that you received an appointment for November. I have provided you with the relevant telephone number in order that you can now make that appointment direct. With regard to the GP report I have asked that this is resent today.

I hope that you now feel that the issues are resolved but please contact me again if further issues arise.

Kind regards

Head Of Nursing

Recently, I have again had fine service from the Garland Road Health Center. I could not ask for better. The "good work" is really being kept up!

Dear Joe

On behalf of Mr. McFarlane and his team I would like to thank you for taking the time to comment on the fine service you received from our Specialist Foot Service at Garland Road. The team work hard to provide high quality services and they will appreciate your feedback which I will pass onto them,

Best wishes

Lisa Thompson
Head of Service - Specialist Teams (Adult Community Services)

We went to the Brook Lane centre on Friday 7th Oct. We were seen by Alison who went above and beyond her duty to my Husband and would like to say a big thank you for her help and advice.

Dear June

Thank you so much for taking the time to feedback on the excellent care your husband received from Alison at the tissue viability clinic.

I will pass on your kind words to Alison and I know she will be delighted that the help and advice she offered has been so appreciated.

Kind regards
Liz Penn
Head of Long Term Conditions

Am I able to go to any of the above health centres for my baby boy? I was only given a list of 3 from my gp but they aren't that easy to get to.


Dear Charlotte

Thank you for your query.

I have sent you a list of our child health clinics in Bexley and the new health advice sessions that we are running in Greenwich. You are very welcome to attend our sessions at your own GP surgery or at any of our community venues.

This is an exciting time for Oxleas as we transform our services to respond to the health needs of local children and families. Our clinics and health advice sessions provide the opportunity for parents to see a member of our health visiting team to discuss their baby's progress and any concerns they may have.

The team will be happy to discuss personalised health promotion information and advice to support families during their child's early years.

Kind regards

Stephen Whitmore
Director, Children and Young People's Services

Podiatry service
I which to convey the excellent service I have received from the Podiatry team Mr Andrew Macfarlane and Ryan have been fantastic. Ryan did the nerve block with expertise and confidence and Mr Macfarlane is an excellent surgeon
I had my rt bunion fixed on the 16/9/16 and 23/9/16
The nursing staff and theatre staff also are excellent

Dear Dr. Cristofoli,

Thank you for taking the time to comment about the service you received from our podiatric surgery team.

I am pleased you considered the service you received to be excellent and I hope you are recovering well from your procedure. I know Mr. Macfarlane and Ryan will be delighted to receive your feedback.

Best wishes,

Lisa Thompson
Head of Service - Specialist Teams (Adult Community Services)

I was seen by a lovely nurse Tracey, she was kind, funny and very helpful when I visited. The good thing about the visit is that I was very nervous and she put me at ease and was not judgemental which I think is fantastic when you come into a sexual health clinic,

Dear Marie

Thank you for your time in providing us with this feedback.

It is very nice to hear you have had such a positive experience of our service, and I am glad we have been able to support you and put you at ease.

Should you require any further support from us in the future please do not hesitate to contact us.

Your kind comments will be fed back to the team and to Tracy.

Yours sincerely

Dan Smith
Interim Manager - CASH

Every time I have the misfortune to visit this pharmacy it is an absolute joke. I have never ever known of a slower service. I've currently been waiting for 40 minutes, for four items which they have in stock, to be dispensed. There is only one other in the queue miraculously! Goodness knows how long it would take if they were busy! They are very polite and helpful but the speed is ridiculous. It's very frustrating too when you have to pay by the hour in the car park and just wait g for a prescription can add on another couple of quid and an hour to a hospital appointment. I honestly don't understand why they are always always so slow. Very frustrating!

Dear Jo

I'm sorry that you had a long wait at QMH pharmacy.

If you contact me directly at letting me know the date of your visit, I will investigate the circumstances around this delay, explain these to you and look to see if there is anything we can do to improve the service we offer.

Kind regards

Carol Paton
Chief Pharmacist

i feel badly let down and disappointed by the service I sort of received from Greenwich co ordinated care service based in eltham community hospital.i had this care navigator,there was no face to face meetings,so didn't go to the hospital,got told by navigator it was only done over the phone,how does that work then,so it felt like she didnt want to get involved,was distant,thought she was dealing with my case until I got the help,support,ongoing therapy/counselling but nothing happened. had to go to a and e Saturday the 10th of September,got referred back to oxleas,this is what the navigator was suppose to be helping me with.with the service I got false information about them like, they work alongside gp's practice and emergency department to help improve patients care at home to reduce hospital admissions etc.,they help tailor a personal and relevant social care package but in reality nothing like that happened, whats a person to do.

Dear Tina

I am sorry you feel this way about our service. I have received emails from you and I am in the process of looking into this matter further so that I can respond fully.

Yours sincerely

Jana Krohn,
Integration Lead,
Greenwich Coordinated Care

Very disappointed with the service. I rang the first time and spoke with the nurse and was informed that I would get a call back as I really needed an appointment since giving birth two months ago. I never got a call back. I had to call back twice and was informed that any nurse would call me back. No one ever did. I rang back a third and fourth time and no answer. Very bad customer service. I am now looking for another clinic.

Dear Eunice,

I am sorry to hear about your disappointment in our service. I can confirm that we have made two attempts to contact following your initial call but unfortunately these were unsuccessful. I understand that one of our Nurses has since made contact with you.

I hope this contact has met your needs and answered your questions. Should you require any further advice or support please do not hesitate to contact us and thank you for your feedback.

Yours Sincerely,
Daniel Smith
Interim Manager

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