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We are very keen that people who use our services tell us about their experiences, good or bad to enable us to learn and improve. If you have used one of our services please visit our services pages, find the service you have used and leave a comment.

If you need to contact our Patient Advice and Liaison Service (PALS), you can find contact details here:​


I visited market street clinic yesterday (4th July) can I just say the first nurse I had to visit was rude, judgmental and not what you expect from a sexual health clinic .
Not only was she rude she didn't fully read my form, therefore I had to go back today (5th) in order to complete my visit
I feel Oxleas need to really make sure all staff have consideration for people who visit these clinics

Dear Bea

I am very sorry that you were not pleased with your visit to the sexual health clinic yesterday. I would really like to discuss your care with you so that we can ensure all patients visiting us have the best possible experience when coming to discuss their sexual health.

I will contact you directly via email to discuss this in more detail, so that I can follow up on the issues raised.

Many thanks,

Fiona Dickson

I have nothing but praise for this service. I can see from some of the comments that not everyone has had a positive experience but I have to speak as I find. I was referred to the service suffering from anxiety and depression related to work and fortunatley was seen quite quickly.

I started working with a young lady named Lauren who very quickly got a handle on my issues and began working up a treatment plan almost immediately. I was given written information to support the therapy techniques and a form of homework to monitor and track my progress. I never got to complete my sessions (my fault- house move) but the tools I was given, and continue to use, have proved invaluable and I am well on the road to recovery.

I would like to say thanks to both Lauren and GTTT for the service they provide and for the help and support they have given me.

Dear Steve

Thank you so much for taking the time and trouble to feedback. I'm really delighted to hear about the great service you have - in my experience Greenwich Time to Talk tends to be enormously valued by service users, and the staff there are rightfully proud of the good work they do.

I'm very pleased that this has been a good step in your own recovery, and I'll pass your kind words on to the whole team, especially Lauren.

Dr Derek Tracy,
Associate Clinical Director

At the end of June 2015 I was discharged from Lewisham hospital after spending 3 months in their care, initially I was treated by district nurses at home. After about 3 weeks it was decided that I could attend my GP's surgery for wound dressings, although they have 3 surgeries getting daily appointments was not always available, that was when I was advised to go to the Source. Friendly helpful staff, no appointments required and great medical attention. 2 weeks ago I was released from Lewisham Hospital after a reversal of a Stoma, I had no hesitation returning to the Source for wound dressings.

Dear Keith

Thank you so much for your kind comments about the service you have received from our staff at The Source. I know the team will be delighted to receive this positive feedback and I am pleased to hear you are improving.

Best wishes

Keith Soper
Service Director


I'm writing in regards to Jack's care. Jack has been transferred from a London CMHT he is a outpatient at the maudsley.
Jack has been calling to get urgent care and has not been able to get through for weeks.
I am appalled by the lack of care for this vunerable young man and would like you to call him as a matter of urgency.

I look forward to hearing from you.
Sophie (Jacks partner)

Dear Sophie

Thank you for bringing this to our attention. I will look into this and make sure that the appropriate service responds to Jack as soon as possible.

Iain Dimond
Director of Adult Mental Health and Learning Disability Services

i contacted the crisis team last year when i was going through a very disorientating set of experiences later diagnosed as paranoid schizophrenia. i initially did not believe i was ill but with a great deal of intensive and skillful treatment, all through which i was treated with the utmost respect and courtesy even though my behavior was highly erratic, i came to the realization that i was very ill. nine months later, although still struggling, i am making great improvements and have at last accepted that i must take regular medication, and i am so much happier as a result, as well as continuing to hold down a full-time job.

Dear Andy

Thank you for taking the time to feedback. It's so nice to hear this; we know that times of crisis can be when people feel at their lowest and most vulnerable, and I'm so pleased that the Bexley Home Treatment Team were there for you.

I'll pass your comments on to them; I know they'll be delighted.

Kind regards

Dr Derek Tracy
Associate Clinical Director

Hello, I've just found out about your service. My daughter is nearly 3.5 years old and has knock knees. The gap between her feet is quite big when standing and she can join her feet only with bending one knee forward. I would be very happy if you could offer us a proper assessment. Thank you very much.

Dear Paulina,

Many thanks for contacting us.

We would be pleased to assess your daughter in our gait clinic. At this appointment, your daughter will be seen by both a physiotherapist and a podiatrist who will provide a full assessment of her needs.

We will be in touch with you with the appointment details, and anticipate your daughter will be seen within the next 3 weeks.

We look forward to seeing you soon.

Victoria Lambert
Children's Physiotherapy and Occupational Therapy Manager

I have been living in Greenwich for over a year with diabetes. I have been taken off metformin and put on an alternative drug over a month ago. When my son visited me in the week my blood sugar level was 28 . Today he came back and it was 23 . I have been to a and e at QE Hosp after the high reading but was discharged. Nobody ever monitors my blood sugar level and I am unable to do this as I am severley disabled. My live in carers refuse to do this as this is not part of their remit, as the are untrained. I am therefore living with dangerous levels of sugar in my blood and I am recieving no support to manage my diabetes. My doctor, at Henley Cross Medical Practice, only tells me to have my blood sugar level taken at the practice once every six weeks. I would like to be referred to the community diabetes team but my doctor has not agreed to this. I am very stressed about the consequences to my future health. Please reply with some advice as I was told at the hospital yesterday that only my doctor can refer me.

Dear Pauline

Thank you for your message. We will contact you today directly to discuss this further.

Best wishes

Liz Penn
Head of Service - Long Term Conditions

Dear Pauline

Thank you for taking my telephone call and explaining your situation to me. I am glad that your GP has offered you a diabetes appointment next week, and hope that they will make some medication changes so that you feel better soon.

Please do not hesitate to contact me in the future if there is anything that you feel I will be able to help you with regards to your diabetes care and management.

My telephone number is 020 8319 7154.

Kind regards

Liz Penn
Head of Service - Long Term Conditions

I'm afraid I can't leave any heartfelt messages, in fact quite the opposite regarding Green Park and the way my daughter and I have been treated, in particular the ward manager on Norman Ward whom takes her power to extreme levels. I rang the ward manager rather upset regarding a conversation that took place between my daughter and a member of staff whilst I was still on the phone to her. The ward manager was quite offensive and kept talking over me not allowing me to put my issues across, the call was ended with my being told I was barred from the ward, she obviously did not like me having an opinion, I reported this to my daughters care coordinator who then manger to get the bar removed. I visited my daughter the same day and a member of staff went to her room to inform her I was there, she appeared very dopey and drowsy looking and the member of staff stated that she was very sleepy, I replied “maybe it’s the drugs your giving her”, we were lead to a family room and once alone my daughter mentioned the bruising on her body, I asked her if I could take photo’s and she agreed. When I was leaving I mentioned the bruising to a member of staff in particular where on her body and that I had taken some photos. The following day I took a call to inform that once again I was barred, reason given was because the comment I made “maybe it’s the drugs your giving her” this was not a comment, it was an observation, is this not allowed ?, the other reason was because I had taken photos of my daughter and that there is a policy in place that states photos are not allowed, as much as I respect this, how on earth can you make me responsible for being in breach of a policy that you failed to mention prior to being told I had taken them. However it has since been made clear that the reason for me being barred from the ward is for a more personal reason and this being how I spoke to her (ward manager), she told my daughter that if I was to ring up and apologize for the way to spoke to her on the phone she will reconsider allowing my back onto the ward. How disgraceful that a ward manager can be allowed to abuse her position in this way. I have reported this to her unit manager months ago and again today but still nothing has been done.

Dear Fiona

I am very sorry to hear your concerns. There is obviously a lot to discuss, and I don't wish to put too many details about your daughter online, where it is visible to all.

I have been advised that the modern matron and unit head psychologist have been in touch to discuss your concerns, and that there is now an agreed way forward.

I hope that your concerns have been fully answered, but I am happy to be contacted directly if not.

Kind regards

Dr Derek Tracy
Associate Clinical Director
Tel: 020 8836 8555

I was with the Bexley Crisis Team almost a year ago now while i was going through deep mental anguish, suicidal attempts and thoughts. They were so utterly amazing and they became a cornerstone while everything was changing and happening so fast i couldn't really understand it all. They are fantastic and i owe so much to them as they literally save lives everyday and prevent a bad situation going terribly wrong. I could not have asked more from the whole team!
I don't say this often but not all heroes wear capes, in this case, they wear a lanyard with Oxleas on it. Thank you all so much for what you do, i owe you my life.

Thank you so much for taking the time to let us know about this great care. I will pass on your very kind and thoughtful words to the team - I know they will appreciate them so very much.
Dr Derek Tracy,
Associate Clinical Director

Thank you to prabishnay ADHD nurse who has supported my daughter with her ADHD and ASd.

She has been so supportive and helped with school issues. We will miss you x

Dear Ashley

Many thanks for your kind words. Working with your daughter and family has been a privilege.

We welcome regular feedback and any ideas you may have on how we can improve our service.

Best wishes to you and your family.


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